Total 302 support analyst job vacancies

At The Perse School Singapore, we cultivate a happy and nurturing environment that inspires students to develop a lifelong love of learning and prepares them for a fulfilling, successful future.

To deliver on our mission of inspiring students to love learning, we embrace The Perse Way — a distinctive educational approach developed over 400 years that places our values at the heart of everything we do.

We are seeking a dedicated and enthusiastic Teachers of Learning Support to help students with individual learning needs achieve their full potential. The successful candidate will work with students in classrooms and small groups, providing support in academic, social, emotional, and behavioural areas, while collaborating closely with teachers, families, and the wider school team.

Key Responsibilities:

• Support students individually or in small groups to achieve academic, social, emotional, and behavioural goals.
• Collaborate with class teachers to develop differentiated learning programmes, individualised learning plans, and strategies tailored to student needs.
• Conduct assessments, monitor progress, and use data to inform interventions and teaching practices.
• Identify root causes of learning challenges and implement effective strategies to address them.
• Coach and guide staff in implementing in-class support plans, including workshops and professional development.
• Work closely with families to promote positive home-school communication and engagement.
• Contribute to a safe, stimulating, and inclusive learning environment that encourages high standards and individual excellence.
• Participate in school-wide initiatives, extracurricular programmes, and holistic learning activities.

Essential Qualifications & Experience:

• Recognised teaching qualification (e.g., B.Ed., PGCE, or equivalent).
• Learning Support, Special Education, or SEN qualification preferred (or evidence of progress towards one).
• Proven classroom teaching experience, preferably at the Primary or Senior level in an international school setting.
• Experience supporting students with diverse learning needs, including academic, social-emotional, and behavioural challenges.
• Experience developing and implementing Individualised Learning Plans (ILPs) or differentiated instruction.

Desirable Skills and Personal Attributes:

• Strong understanding of international curricula (e.g., Cambridge, IGCSE) is desirable.
• Ability to use assessment and data to monitor student progress and inform interventions.
• Excellent interpersonal, communication, and collaboration skills.
• Capacity to build positive relationships with students, parents, and colleagues.
• Inclusive, strengths-based philosophy and commitment to diversity.
• Flexible, proactive, and hands-on approach.

Safeguarding:

Safeguarding is a shared responsibility, ensuring every child feels safe to flourish and learn. The Perse School (Singapore) is committed to the welfare of all our children and wider community, and expects all staff, partners, volunteers, and visitors to share in this commitment.

All candidates will be subject to rigorous safeguarding checks, including reference checks, an enhanced DBS (Disclosure and Barring Service) check, and verification of qualifications and employment history.

As part of our commitment to safeguarding, all staff are required to uphold the school’s safeguarding policies, attend regular training, and promote a safe and inclusive environment for all students. Any gaps in employment must be explained, and candidates should be prepared to discuss their approach to safeguarding in education as part of the recruitment process.

Disclaimer

The statements above outline the general nature and scope of work for individuals in this classification. They are not intended to be a comprehensive list of all responsibilities, duties, and skills required. Staff may be asked to perform tasks beyond their usual responsibilities as needed.

Why Join
Imagine being part of a team that powers the technology behind one of Singapore's longest established banks. As an Application Support Engineer at OCBC, you'll play a critical role in ensuring our systems and infrastructure are secure, efficient, and always available. You'll be part of a team that's driving innovation and transformation in the banking industry.

How you succeed
To succeed in this role, you'll need to stay ahead of the curve when it comes to technology trends and advancements. You'll work closely with our technology teams to design, implement, and maintain our infrastructure, ensuring it's aligned with our business goals and objectives. You'll need to be proactive, collaborative, and always looking for ways to improve our systems and processes.

What you do

• Provide technical support for credit processing applications

• Monitor application performance, availability, and functionality; troubleshoot and resolve related incidents promptly.

• Analyse logs, error messages, and system metrics to diagnose and identify root causes of issues.

• Collaborate closely with development, QA, and infrastructure teams to escalate and resolve complex technical problems.

• Conduct impact analysis and assist with the deployment of patches, fixes, and software upgrades.

• Document incidents, resolutions, and workarounds thoroughly in the knowledge base for future reference.

• Participate in on-call rotations to deliver timely support during critical incidents and outages.

• Assist with performance tuning and optimization efforts to enhance application efficiency.

• Support integration points between microservices and external systems, ensuring seamless communication.

• Adhere to ITIL best practices and maintain compliance with established service level agreements (SLAs).

Who you are

• Bachelor’s degree in computer science, Information Technology, or a related field.

• At least 10 years of experience in application support management.

• Hands on Experience with IIS, WebLogic Server

• Proficient in JAVA application support and troubleshooting.

• Experience with RESTful APIs, messaging queues (e.g., Kafka), and containerization (Docker/Kubernetes) is a plus.

• Familiarity with monitoring and logging tools such as ELK Stack, Grafana

• Experience with Spring Boot and Microservices architecture.

• Solid understanding of databases (MySQL, Oracle & Postgres ) and ability to write and optimize SQL queries.

• Hands-on experience with IIS and Oracle WebLogic Server, including deployment support, configuration, monitoring, troubleshooting, and performance tuning.

• Good understanding of CI/CD pipelines and DevOps practices.

• Strong analytical and problem-solving skills.

• Excellent communication skills and ability to work collaboratively in a team environment.

• Ability to work under pressure and handle multiple priorities.

Who we are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.
 

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe is looking for a leader for our Product Support team. This manager will lead a high-performing team motivated by improving the lives of Stripe's user base. They will cultivate the happiness of their team while guiding them through feedback, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. The Product Support team is also responsible for managing large operational projects that impact key user metrics.

You'll be part coach, part diplomat, part entrepreneur — 100% committed to building and sustaining trust with users and your team.

What you'll do

Responsibilities

• Guide the organization to design and deliver incredible user support.

• Ensure team members are happy, effective, and growing in their careers and new work experiences.

• Set clear goals and directions, and provide regular feedback on team members' performance.

• Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports.

• Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment.

• Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 3+ years of direct people management experience.

• Experience leading operational teams such as product support teams (preferably in high-growth technology companies).

• Excellent written and verbal communication skills.

• A strong operational background and a track record of making data-driven decisions. 

• Skill and credibility doing the core work of a user-facing team with a high bar for quality and a willingness to lead by example.

• An ability to execute on and deliver complex operational projects involving multiple stakeholders.

Preferred qualifications

• Prior experience with SQL, Tableau, and APIs.

• Comfort with some technical troubleshooting.

• Familiarity with the fintech industry and products.

• Passion for learning new functions and features of technical products.

• Experience leveraging root-cause analyses to make data-driven decisions.

Company Overview

Winnergy Employment Agency connects households and businesses with reliable helpers and workers. We offer recruitment, training, work permit processing, and after-placement support, ensuring smooth employment and peace of mind for employers and talents.

Job Summary

Support human resources and recruitment operations by assisting with candidate screening, maintaining employee records, preparing work permit documents, and managing daily HR tasks with confidentiality and accuracy.

Responsibilities

• Assist in screening candidates to identify suitable applicants for recruitment processes
• Update and maintain accurate employee records to support HR operations
• Prepare and organize documents required for work permit applications and renewals
• Handle confidential information with discretion to protect employee and company privacy
• Support daily HR administrative tasks to ensure smooth workflow and compliance
• Use Microsoft Office tools (Word, Excel) to create and manage HR documents and reports
• Demonstrate strong attention to detail to ensure accuracy in documentation and data management
• Communicate effectively with team members and stakeholders to facilitate HR processes

Required competencies and certifications

• Proficiency in computer skills eg. chatgpt,email & software
• Ability to maintain confidentiality when handling sensitive information
• Strong organizational skills with attention to detail
• Welcome students looking for internship programme
• Good communication skills to support HR and recruitment activities

Other Information

• Location: Kaki Bukit
• Working Hours: Monday to Friday, 9:00am to 6:00pm
• Internship allowance/salary negotiable based on experience and portfolio
• Exposure to real-world HR and recruitment workflows
• Potential for full-time employment based on performance
• No experience is require, training will be given

We are seeking a motivated, organised and detail-oriented Patient Care Admin Support to join our healthcare operations team. This role is patient-facing and time-sensitive: you will be the first point of contact for patient enquiries and clinic calls, and the coordination link between patients, clinics, specialists and the internal business development team. This opportunity is open to fresh graduates —comprehensive training will be provided.

Role Priorities

The following are non-negotiable, ranked priorities for this role:

•    Patient queries and clinic calls come first. Patient enquiries and incoming clinic calls take precedence over all other administrative tasks and must be acknowledged and actioned promptly.

•    Answer and return calls during clinic operating hours, including weekends. Calls and messages must be answered and reverted within clinic hours — Monday through Sunday (including Saturday and Sunday) —in line with the clinic operating schedule.

•    Communicate and coordinate. Keep patients, clinics and internal teams informed with clear, timely and professional communication, ensuring nothing falls through the cracks.

Key Responsibilities

Patient & Clinic Coordination

•    Serve as the first point of contact for patient enquiries; respond to questions accurately, empathetically and promptly.

•    Answer, screen and return incoming clinic calls during operating hours, including Saturdays and Sundays, ensuring no call or message goes unanswered.

•    Manage patient communications across phone, email and WhatsApp, maintaining a professional and responsive tone at all times.

•    Coordinate and follow up on patient-related matters between patients, clinics, specialists and internal teams in a professional and efficient manner.

Administrative & Billing Support

•    Provide administrative support to the business development team.

•    Assist in handling billing matters and ensuring timely processing of payments; verify invoice accuracy and resolve discrepancies promptly using Excel.

•    Maintain and update trackers, schedules and patient records in Microsoft Excel, ensuring data is accurate and current.

•    Assist in preparing reports, proposals and other documentation as needed.

Efficiency & Multitasking

•    Multitask effectively under pressure — juggle live patient calls, follow-ups, billing and admin concurrently while keeping patient enquiries the top priority.

•    Leverage AI tools (e.g. drafting, summarising, scheduling and data-entry assistants) to work faster, reduce errors and lift overall task efficiency.

•    Continuously look for ways to streamline workflows and improve turnaround times.

Relationships & Operations

•    Support the development and maintenance of strong relationships with patients, clinics, clients and stakeholders.

•    Work closely with internal teams to ensure seamless business operations.

•    Perform any other duties as assigned to support business growth and operational excellence.

Requirements

•    A diploma in Business Administration, Finance, Marketing, Healthcare Management, or a related field.

•    Fresh graduates are welcome to apply — training will be provided.

•    Strong organizational, communication and coordination skills.

•    Proven ability to multitask and work efficiently in a fast-paced, dynamic environment.

•    Comfortable using WhatsApp for patient and team communication, and AI tools to improve productivity.

•    Proficiency in Microsoft Office, with strong Excelskills (Word, Excel, PowerPoint, Canva).

•    Willing and available to answer and return calls during clinic hours, including Saturdays and Sundays.

•    A proactive, service-oriented attitude with a willingness to learn and grow in the role.

Job Description

·      We are seeking a proactive and customer-focused IT Helpdesk Support Professional to provide technical assistance and support to end users experiencing software and application-related issues. 

·      The ideal candidate will possess strong troubleshooting abilities, effectively manage support tickets, and ensure timely resolution of incidents while adhering to defined SLAs and KPIs. 

Key Responsibilities 

·      Provide first-level technical support for software and application-related issues. Diagnose, troubleshoot, and resolve incidents raised by end users. Log, track, prioritize, and manage tickets through ServiceNow or other ticketing systems. 

·      Escalate unresolved issues to appropriate teams and follow up to ensure timely closure. 

·      Communicate updates and resolutions clearly to users throughout the ticket lifecycle. Monitor and meet established service levels, KPIs, and response timelines. 

·      Document incidents, solutions, and workarounds accurately within the ticketing system. 

·      Support incident, service request, and problem management processes. 

·      Collaborate with internal teams to identify recurring issues and drive continuous improvement. 

·      Maintain a high level of customer satisfaction through professional and effective support. 

Required Skills 

·      Experience handling ticket management and escalations in a service desk environment. 

·      Strong troubleshooting and problem-solving skills for application-related issues. Hands-on experience with ServiceNow or similar ticketing tools. 

·      Familiarity with ITIL processes, including incident, problem, and service request management. Experience working in SLA/KPI-driven support environments. 

·      Strong customer service, communication, and end-user engagement skills. 

·      Ability to manage multiple priorities in a fast-paced support environment. 

·      Preferred Experience 2–4 years of experience in IT Helpdesk, Service Desk, or Application Support roles. 

·      Experience supporting enterprise users and business applications. 

·      ITIL Foundation certification will be an added advantage.

As a IT Support Engineer(End user), you will be responsible for providing technical assistance and support to end-users and ensuring the smooth operation of IT systems and services.

You will diagnose and resolve technical issues, escalate problems as necessary, and provide timely responses to user inquiries. Additionally, you will contribute to the development and maintenance of support documentation and assist in the implementation of IT projects.

Job Responsibilities:

• Provide technical support to employees for hardware, software, and application-related issues.
• Troubleshoot Windows OS,Microsoft Outlook, Office 365 applications, and general IT problems.
• Install, configure, and maintain organization-approved software and applications on desktops, laptops, and mobile devices.
• Assist users with device setup, configuration, and data migration when replacing or upgrading computers.
• Ensure endpoint security solutions (e.g., encryption, antivirus) are active and compliant.
• Manage Windows Active Directory for user accounts (e.g., account creation, password resets, access management).
• Set up and configure Office 365 email accounts for new employees.
• Support and troubleshoot smartphones,tablets (Android & iOS) for corporate email and application access.
• Perform basic hardware troubleshooting for desktops, laptops, and peripherals (printers, scanners, monitors).
• Coordinate with vendors for hardware repairs, warranty claims, and replacements.
• Assist in setting up meeting room IT equipment, video conferencing tools, and collaboration platforms.
• Maintain documentation for common IT issues, troubleshooting steps, and user guides.
• Educate employees on best practices for IT security, email usage, and software tools.
• Assist in preparing training materials or conducting brief IT training sessions when needed.
• Work closely with the service deskteam for ticket resolution and escalation.
• Maintain accurate records of IT support activities, issue resolutions, and asset inventory.
• Ensure timely submission of support reports, work logs, and attendance records.
• Attend weekly team meetings for updates and knowledge sharing.

MerchantSpring is a SaaS analytics and reporting company that helps agencies, investors, brands, and vendors manage and scale their performance across a wide range of e-commerce and marketplace channels. We provide a single source of truth for marketplace reporting and help our clients drive growth through data, automation, insights, and expert client support.

As a Technical Support Specialist, you will serve as the bridge between Client Success and Engineering, owning the investigation and management of complex technical issues, data discrepancies, integrations, and platform-related concerns.

You will work closely with frontline Client Success Agents, Relationship Managers, Product, and Engineering teams to ensure issues are accurately diagnosed, properly documented, and efficiently resolved. This role is well suited to someone who enjoys diving deep into platform behavior, connecting technical details to business outcomes, and serving as a trusted point of escalation for advanced support needs.

This role is not a software engineering position but requires strong technical troubleshooting, analytical thinking, and problem-solving capabilities. Your success will be measured by your ability to improve escalation quality, reduce investigation times, increase first-time resolution accuracy, and improve the overall technical support experience for clients.

Responsibilities

Technical Investigations

• Investigate complex platform issues and client-reported discrepancies.
• Perform root-cause analysis across marketplace, platform, and data-related issues.
• Validate bugs before escalation and reproduce reported issues where possible.
• Identify recurring technical problems and patterns.

Escalation Management

• Act as the primary escalation point for advanced support issues.
• Improve the quality and completeness of Jira tickets submitted to Engineering.
• Ensure escalations include clear evidence, reproduction steps, and business impact.
• Track escalated issues through resolution.
• Communicate findings to clients and internal teams.

Technical Enablement

• Provide technical guidance to frontline Client Success Agents and improve internal technical knowledge in the team.
• Develop troubleshooting frameworks and investigation guides.
• Help reduce unnecessary engineering escalations

Cross-Functional Collaboration

• Work closely with Product and Engineering teams.
• Participate in bug triage and technical review discussions where required.
• Provide visibility into recurring technical pain points affecting clients.
• Assist with testing and validation of bug fixes when required.

Process Improvement

• Identify opportunities to improve technical support workflows.
• Contribute to internal technical documentation.
• Assist in creating proactive monitoring and investigation processes.
• Recommend improvements to support tooling and escalation frameworks.

Key Success Metrics

• Investigation Quality: 95%+ escalation acceptance rate by Engineering
• Team Enablement: Measurable reduction in frontline support time spent on technical investigations; creation and maintenance of technical troubleshooting resources.
• Client Experience: Improved technical support CSAT, reduced time-to-resolution for technical issues, improved communication quality throughout investigations

Qualifications

• 3+ years of experience in SaaS technical support, technical customer success, implementation support, or a similar technical client-facing role.
• Hands-on experience troubleshooting integrations, APIs, data issues, or other technical platform problems.
• Comfortable working with Intercom or similar ticketing systems.
• Ability to clearly communicate technical concepts to non-technical audiences.
• Strong written documentation skills for technical support work and great attention to detail.
• Experience within eCommerce, marketplaces, digital commerce, retail media, or SaaS environments
• Standard business hours aligned closely to Melbourne time zones with flexibility to support global client investigations where required.
• Participation in cross-functional meetings with Client Success, Product and Engineering teams.

Preferred Qualifications

• Working knowledge with Jira, SQL, API troubleshooting, data analytics or BI platforms.
• Experience with Amazon Seller Central, Vendor Central, Walmart, Shopify, or similar e-commerce platforms.
• Exposure to software development lifecycles.

Why Join MerchantSpring

•  Play a critical role in helping clients trust and succeed with the MerchantSpring platform.
• Support an international client base as a key contributor in our growing Client Success team.
• Develop your customer success, troubleshooting, platform expertise, and SaaS support skills while building a best-in-class client experience.
• Solve complex problems, influence product improvements, and help build a scalable technical support function.
• Be the voice clients trust. Your work directly shapes how brands, agencies, and sellers succeed on the marketplaces that power their business.
• Fully remote role with standard working hours aligned to your timezone, and flexibility to support global client needs where required.
• Receive regular training, knowledge-sharing, and be part of a team culture that values continuous improvement.

[Job ID:1490794]

1. Sales Support & Order Management

• Handle order processing and daily sales/profit recording
• Prepare quotations and manage pricing
• Coordinate shipments with customers and suppliers (including preparation of shipping documents)
• Follow up on accounts receivable and payment collection

2. Inventory & Warehouse Management

• Support annual stock-taking activities
• Conduct monthly inventory checks and warehouse management

3. Procurement & Supplier Coordination

• Manage purchase orders and delivery schedules with suppliers (mainly Japanese companies)

4. Accounting & Administrative Support

• Process payments at the beginning, middle, and end of each month
• Handle expense claims and cost management
• Manage annual renewal of local insurance (e.g., work injury insurance)

5. Sales Support & Networking

• Build relationships with Japanese clients
• Accompany sales visits to local Singapore companies (including meetings with MDs and senior management)
• Support planning of seminars and exhibitions

Requirements

(Must Have)

• Business-level communication skills in Japanese to communicate with Japanese speaking counterparts
• At least 2 years of experience in sales support, administration, or order management
• Basic proficiency in Microsoft Excel, Word, and PowerPoint
• Strong multitasking ability, attention to detail, and sense of responsibility
• Ability to work independently in a small office environment
  

If you are interested in the role, please feel free to contact me at
cv_madoka@goodjobcreations.com.sg

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EA Personnel Name: Ochi Madoka
EA Personnel Registration Number: R24125474
EA License No.: 07C5771

Position Summary

Provide comprehensive secretarial and administrative support to the Managing Director and Senior Management Team while assisting with management reporting, data consolidation, project coordination, and busines ssupport activities. The role serves as a key liaison between departments to ensure smooth communication, timely follow-up of action items, and effective management reporting.

Key Responsibilities

Executive Secretarial Support

• Provide full secretarial and administrative support to the Managing Director and Senior Management Team.
• Manage calendars, appointments, meetings, and travel arrangements.
• Coordinate meeting schedules, venue bookings, and meeting logistics.
• Prepare meeting agendas, presentation materials, minutes of meetings, and follow-up action lists.
• Handle correspondence, emails, and confidential documents professionally and discreetly.
• Maintain filing systems and business records.

Management Reporting Support

• Consolidate weekly and monthly operational reports from various departments.
• Assist in preparing management reports, presentations, dashboards, and business review materials.
• Support the collection, validation, and compilation of business data for management review.
• Monitor and follow up on key action items arising from management meetings.
• Assist in maintaining organization charts, department contact lists, and reporting templates.

Business & Project Coordination

• Coordinate cross-functional activities and follow up with departments on assigned tasks and deadlines.
• Liaise with internal departments and external parties to ensure timely communication and resolution of issues.

Basic Data Analysis & Reporting

• Prepare routine reports using Excel templates.
• Update and maintain dashboards and reporting databases.
• Perform basic analysis and data validation to ensure reporting accuracy.
• Support management with ad-hoc data requests and information gathering.

Administrative & General Support

• Arrange travel bookings, accommodations, and logistics for management staff.
• Coordinate company events, management meetings, and customer visits when required.
• Maintain confidentiality of company information and management discussions.
• Perform other duties assigned by the Managing Director or Senior Management Team.

Qualifications

• Diploma or Degree in Business Administration, Management, Economics, or related field.
• Minimum 3–5 years of experience in executive secretarial, administrative, or business support roles.
• Experience supporting senior management is preferred.

Skills & Competencies

Technical Skills

• Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Basic Power BI knowledge preferred
• Basic data reporting and analysis skills
• Experience with ERP systems (Oracle & NetSuite)

Soft Skills

• Strong organizational and coordination skills
• Good communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Strong attention to detail
• High level of professionalism and confidentiality
• Proactive and able to work independently

About the Role

We are seeking a Senior Information Technology Support Manager with deep expertise in Oracle UIM to lead solution design, development, and support for telecom OSS/BSS environments. This role focuses on delivering scalable inventory solutions, driving system integration, and ensuring operational excellence across complex enterprise landscapes.

Key Responsibilities

• Translate inventory and business requirements into high-quality technical design documents

• Design and develop Oracle UIM cartridges using Design Studio aligned with defined architecture

• Model logical and physical inventory structures within UIM systems

• Support integration of Oracle UIM with OSS/BSS platforms and third-party systems

• Manage code build, deployment, and release activities across development and testing environments

• Troubleshoot, debug, and optimize UIM applications, web services, and integrations

• Collaborate with cross-functional teams to ensure seamless upstream and downstream system integration

• Provide technical leadership and guidance for delivery, support, and continuous improvement initiatives

Required Qualifications

• Strong hands-on experience with Oracle Communications Unified Inventory Management (UIM)

• Deep knowledge of Java, J2EE, Spring Boot, REST APIs, Oracle ADF, and microservices architecture

• Experience developing UIM cartridges using Oracle Communications Design Studio

• Proven experience in integrating UIM with OSS/BSS and third-party systems

• Knowledge of UIM APIs, rulesets, extension points, and web services (SOAP/REST, JMS)

• Experience with database technologies (Oracle Database, PL/SQL) and Unix environments

• Strong troubleshooting, analytical, and debugging skills

• Ability to work independently and manage complex technical problem-solving

Preferred Qualifications

• Experience with AWS services and Kubernetes-based deployments

• Understanding of Performance and Fault Management in telecom environments

• Knowledge of Oracle RODOD/RSDOD solutions

• Experience managing service order and engineering order workflows

• Familiarity with Git and modern CI/CD practices

• Leadership experience with team coordination and stakeholder engagement

About the Company / Team

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

About the Role

We are seeking a Senior Information Technology Support Manager to lead the development, deployment, and support of Oracle OSM-based solutions within telecom OSS/BSS environments. This role is critical in ensuring stable operations, high-quality delivery, and continuous improvement of order management systems in complex enterprise landscapes.

Key Responsibilities

• Lead development, enhancement, and support of Oracle OSM solutions aligned with business requirements

• Design, develop, and maintain OSM cartridges using OSM 7.4.x

• Drive troubleshooting, debugging, and issue resolution across production and non-production environments

• Manage deployment activities, including release planning, version control, and environment promotion

• Implement and maintain automation plugins using XQuery and Java

• Collaborate with cross-functional teams to ensure smooth integration across OSS/BSS systems

• Provide technical leadership and guidance to development and support teams

• Engage with stakeholders to ensure effective communication and timely delivery of solutions

Required Qualifications

• Strong expertise in Oracle OSM development and OSS/BSS concepts

• Hands-on experience developing and maintaining OSM cartridges (OSM 7.4.x)

• Proficiency in Oracle Communications Design Studio

• Experience in automation plugin development using XQuery and Java

• Hands-on experience in deployment, release management, and production support

• Good understanding of PSR Model and Order Transformation Manager

• Knowledge of WebLogic administration and OSM installation

• Experience with version control, branching, and release management processes

• Strong analytical, debugging, and problem-solving skills

• Effective communication and stakeholder management skills

Preferred Qualifications

• Domain knowledge in broadband and dark fibre technologies

• Knowledge of cartridge versioning and lifecycle management

• Understanding of message flows across systems and integration patterns within OSM

• Experience in scripting for build and deployment automation

• Leadership experience with team coordination in delivery environments

About the Company / Team

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

ASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 35 years with 10,000 passionate experts in 22countries throughout Europe, APAC, Middle East and the Americas

Currently, we are looking for Application Support Specialist which would be based in Singapore

Requirements and Responsibilities:

·       Bachelor’s degree with minimum 5 years’ experience in relevant activities.

·       Monitor Production Systems: Continuously monitor the health and performance of production applications using monitoring tools and dashboards.

·       Incident Management: Respond to and resolve application incidents, ensuring minimal impact on business operations. Document incidents and their resolutions.

·       Root Cause Analysis: Conduct root cause analysis for recurring issues and implement corrective actions to prevent future occurrences.

·       Collaboration: Work closely with development, QA, and operations teams to identify and resolve application issues.

·       Performance Tuning: Analyze application performance and implement tuning measures to optimize system performance.

·       Deployment Support: Assist in the deployment of new releases and patches, ensuring minimal disruption to production services.

·       Documentation: Maintain comprehensive documentation of application support procedures, incident resolutions, and system configurations.

·       User Support: Provide support to end-users and stakeholders, addressing their queries and issues related to production applications.

·       Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.

·       Hands-on experience in application support or development in Python, SQL, Unix, Java, AWS, Datadog, CICD Pipelines, and Git.

·       Strong interpersonal and communication skills to interact with diverse stakeholders.

·       Agile, fast learner, and able to adapt to changes.

·       Experience with the Systems Development Life Cycle (SDLC) implementation methodology and/or Agile methodologies such as Scrum and Kanban.

Responsibilities:

• Perform regular checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Help maintain the tool room through 5S initiatives and good housekeeping practices

Requirements

• Relevant technical certification
• Basic technical knowledge on tooling and vehicle maintenance
• Computer literate to navigate inventory system and Microsoft Office suite required on the job
• Class 3 driving license. Candidates with forklift driving license will be an added advantage
• Able to work with minimal supervision
• Able to work overtime including weekends

To submit your application, please apply online to apply@rn-care.com or call +(65) tel: 6514 9838 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description

• Industry/ Organization Type: Logistics
• Position Title: IT Support Engineer
• Working Location: Tuas (Transport provided from Boon Lay MRT)
• Working Hours: 5.25 days (Mon - Fri, 8.30am - 5.00pm; Alternative Sat, 8.30am – 1.00pm)
• Salary Package: Basic salary up to $4,000 + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Provide technical support for users’ desktops, laptops, system/OA software, NAS, printers/MFP, backup facilities, and other related IT equipment.
• Troubleshoot computer network issues in a Windows domain environment, including TCP/IP, Active Directory, Wireless AP, Firewall, Router, and Switch.
• Set up and administer corporate email systems, including Exchange Server, Outlook, and Mobile ActiveSync.
• Perform system administration for various servers.
• Maintain hardware and software inventory records.
• Review, recommend, and implement IT initiatives to improve IT operations.
• Supervise contract workers and conduct outdoor site surveys across areas such as telecommunications, machinery, networking, IoT, and other IT equipment.
• Perform any other tasks assigned by the immediate supervisor.

APPLY NOW!!!

• Diploma/Degree in IT or a related field.
• At least 3 years of hands-on experience in end-user support for hardware and software
• Possess fieldwork experience in outdoor IT projects.
• Able to liaise and follow up effectively with vendors and users, both onsite and offsite.
• Able to suggest new ideas and contribute to improving IT operations and project work.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #84526 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781