Total 17 support analyst job vacancies in D26 Springleaf, Upper Thomson

•Gather, analyze, and document business requirements related to Corporate Internet Banking platforms and payment systems.

•Lead workshops and interviews with corporate clients, relationship managers, product owners, and technology teams.

•Understand and map corporate payment flows (SWIFT, RTGS, ACH, GIRO, instant payments, bulk payments).

•Work on enhancements to cash management products, payment initiation, transaction approvals, and reporting functionalities.

•Prepare functional specifications, user stories, process flow diagrams, and wireframes.

•Collaborate with UX/UI teams to design corporate-friendly online banking interfaces.

•Support UAT (User Acceptance Testing), SIT (System Integration Testing), and work closely with QA teams to validate solutions.

•Analyze and propose improvements for transaction security, multi-authorization flows, and payment file formats (e.g., MT101, ISO 20022).

•Ensure compliance with regulatory guidelines for corporate payments (e.g., MAS regulations, anti-money laundering).

•Act as a bridge between business stakeholders and technical delivery teams.

•Deep understanding of payment products: Domestic Payments, Cross-border Payments, Bulk Payments, Host-to-Host solutions.

•Familiarity with SWIFT messages, ISO 20022 standards, and other payment file formats.

•Experience working in Agile (Scrum/Kanban) environments.

•Strong stakeholder management, communication, and presentation skills.

•Hands-on experience with tools like JIRA, Confluence, Visio, Figma (optional).

•Gather, analyze, and document business requirements related to Corporate Internet Banking platforms and payment systems.

•Lead workshops and interviews with corporate clients, relationship managers, product owners, and technology teams.

•Understand and map corporate payment flows (SWIFT, RTGS, ACH, GIRO, instant payments, bulk payments).

•Work on enhancements to cash management products, payment initiation, transaction approvals, and reporting functionalities.

•Prepare functional specifications, user stories, process flow diagrams, and wireframes.

•Collaborate with UX/UI teams to design corporate-friendly online banking interfaces.

•Support UAT (User Acceptance Testing), SIT (System Integration Testing), and work closely with QA teams to validate solutions.

•Analyze and propose improvements for transaction security, multi-authorization flows, and payment file formats (e.g., MT101, ISO 20022).

•Ensure compliance with regulatory guidelines for corporate payments (e.g., MAS regulations, anti-money laundering).

•Act as a bridge between business stakeholders and technical delivery teams.

•Deep understanding of payment products: Domestic Payments, Cross-border Payments, Bulk Payments, Host-to-Host solutions.

•Familiarity with SWIFT messages, ISO 20022 standards, and other payment file formats.

•Experience working in Agile (Scrum/Kanban) environments.

•Strong stakeholder management, communication, and presentation skills.

•Hands-on experience with tools like JIRA, Confluence, Visio, Figma (optional).

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

General

• Procure goods and services (from local and overseas sources) in compliance with Hamilton Sundstrand Pacific Aerospace Pte Ltd (the Company's) Supply Chain Procurement procedures, Ethics, Global Trade, and EH&S requirements to support operations and business needs.
• Ensure understanding and compliance with RTX Code of Ethics, Global Trade, and EH&S (Environment, Health and Safety) policies, its supplements and governing policies, and compliance to legal, corporate, and country requirements.
• Ensure timely completion of all regulated trainings in ethics, compliance and EH&S.
• Maintain an awareness of advances in technology or innovations to facilitate improvement in effectiveness and efficiency of supply chain practices.

Specifics

• Work with requestors/users to establish scope of works/services, and/or product specifications, to facilitate the process of soliciting quotations, request for price proposals, competitive bidding, as per Procurement procedures.
• Establish baseline prices, price evaluation, negotiations of prices and commercial terms and conditions based on the total cost of ownership consideration; within established limits of authority, in the Company's best interest.
• Provide routine purchasing support to functional stakeholders for the purchase of (but not limited to) goods, services, capital equipment and machinery, machining or special process services.
• Insure timely processing of purchase requisitions, order releases, and/or confirmation of purchase and/or service agreements.
• Delivery assurance and follow-up to insure goods are delivered, and/or services are completed in accordance with committed fulfillment dates.
• Coordinate the resolution of non-conforming goods, and/or services, and delivery recovery planning.
• Perform periodic vendor visits (where necessary) to assess adequacy of vendors' operations, capabilities and capacity to support the Company's requirements.
• Work in cross functional teams in work transfer assessment, vendor qualification and selection for operations offload of machining or special processes.
• Facilitates the disposal of company properties and/or scrap material as per disposal procedures.
• Facilitates internal and external audits.

Vendor Account

• Perform vendor screening as per global trade policy; prior to any engagements with any vendor or adding the vendor to the vendor master file.
• Vendor account creation, vendor account amendments, and vendor credit terms application.
• Identify inactive vendor accounts, and/or opportunities for consolidation of services or product purchases; to reduce the vendor base.
• Work with related functional stakeholders (requestors, Logistics and Accounts Payables) in the disposition and resolution of payables to vendors / suppliers.

Innovations

• Apply and utilize CORE (continuous improvement) tools in facilitating and supporting organizational innovations. Identify opportunities in process improvements and reduce non-value-add activities or processes on a continuing basis.
• Identify and evaluate opportunities in cost reduction activities and initiatives, either within the purchasing group or working with functional stakeholders or vendors.

Reports and Documentation

• Publish standard reports as may be established and assigned from time-to-time to the intranet dashboards, preparing and submitting reports for management reporting; not limiting to vendor performance metrics, and commodity program metrics.
• Ensure proper retention and document archive (manual or electronic), including but not limited to purchase orders, vendor quotations, order acknowledgements, correspondence, or documents to be retained as required of related functional procedures; and/or for the purpose of reference, evidence, audit and compliance requirements.

Vendor Accreditation

• Facilitate EH&S training for vendors, maintaining and updating the Accredited vendor list, database of records and licenses as required of accredited vendors.

Job Title: Operational Resilience Analyst
Monthly Salary: $9,000 – $12,500 SGD
Location: Singapore
Employment Type: Full-time, Permanent

Roles & Responsibilities

• Map important business services to underlying technology stacks
• Define and document impact tolerances for critical business services
• Identify single points of failure and concentration risks
• Conduct scenario testing to validate resilience capabilities
• Assess resilience gaps and drive remediation plans
• Prepare reports for management and regulatory submission
• Stay current with regulatory requirements (MAS Guidelines on Business Continuity Management)
• Facilitate workshops with business and technology stakeholders
• Support integration of resilience into change management processes
• Continuously improve operational resilience framework and practices
• Maintain a resilience dashboard with key metrics
• Coordinate with internal audit and compliance teams

Job Requirements

• Bachelor's Degree in Business, Risk Management, or Information Technology
• Minimum 7 years of experience in operational resilience or business continuity
• MBCI (Member of BCI) or CBCP certification required
• Experience with MAS regulations and guidelines
• Strong understanding of technology dependencies and risk assessment
• Excellent analytical and documentation skills
• Experience with resilience management tools (Fusion, Castell, or similar)
• Proven track record of successful regulatory engagement
• Ability to influence senior stakeholders
• Singaporeans and PRs are encouraged to apply.

[Job  ID: 1471090]

About the Role

We are seeking a proactive and detail-oriented Fund Operations Analyst to support fund accounting, trade operations, investor servicing, and risk & compliance. You will collaborate with fund administrators, prime brokers, custodians, and investment teams to ensure accurate NAV reporting, smooth trade settlements, and strong operational controls.

Key Responsibilities

• Perform NAV calculations, P&L reconciliation, and fee/expense allocations; support month-end and year-end close.
• Monitor trade settlements, reconcile positions/cash with Prime Brokers, and manage corporate actions and FX hedging.
• Liaise with Transfer Agents and fund administrators on subscriptions, redemptions, and investor reporting.
• Support portfolio compliance, regulatory filings, audits, and internal control documentation.
• Maintain and improve operational tools and workflows; support ad-hoc projects.

Requirements

• 2–5 years in hedge fund operations, fund accounting, or buy-side operations.
• Strong knowledge of NAV processes, trade/position/cash reconciliations, and fund flows.
• Familiarity with Prime Brokers, custodians, and fund administrators; Japanese equity market exposure is a plus.
• Highly detail-oriented, analytical, and able to work independently and collaboratively.
• Excel proficiency; Python, SQL, or VBA experience is a bonus.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

Responsibilities

• Gather citizen and business requirements through service journey mapping and build business cases using rapid prototyping techniques.
• Produce user stories, functional specifications, and acceptance criteria, and construct prototypes to validate requirements and measure delivered value.
• Research and recommend suitable technologies, including AI tools, ensuring alignment with central technology directions and whole-of-government solutions through hands-on experimentation.
• Assess and apply appropriate development methodologies, including Agile and Waterfall, across varying project environments.
• Oversee system readiness ahead of deployment and conduct impact assessments for proposed changes.
• Support the Chief Information Officer in surfacing digital transformation opportunities across the agency.
• Establish product vision, roadmap, and objectives that are anchored to overarching business strategy.
• Translate product strategies into actionable plans and leverage data analytics to guide product decisions.
• Facilitate workshops, focus group sessions, and sprint reviews to drive alignment across cross-functional stakeholder groups.
• Collaborate with technical and business teams to iterate on solutions using tools such as Figma, Miro, JIRA, GitHub, GitLab, and rapid application development platforms including OutSystems.

Requirements

• Degree in Information Technology or a related discipline.
• Minimum 4 years of experience in IT business analysis, solution design, and testing, with exposure to at least one full software or product development lifecycle.
• Proficiency in working with modern web technologies (e.g., React, JavaScript, Python, Java, .NET/C#), government development tools and CI/CD concepts including SHIP/HATS, and content management systems such as Sitefinity or SharePoint Online; a Business Analysis certification (e.g., CBAP), Scrum Master, or Product Owner certification is advantageous.
• Strong analytical and problem-solving abilities, with excellent stakeholder management skills and the capacity to facilitate discussions across all levels of the organisation; a proactive, inquisitive mindset with the ability to code and iterate during planning sessions is essential.

Clarence Khoh
R1552376

•You will be responsible for end-to-end delivery of enterprise data and analytics solutions leveraging traditional and modern Data architecture. Experience with Financial Crime Analytics, Finance & Credit Risk Analytics, Credit Scoring & Decision systems, Retail & Wholesale Datamarts will of advantage

•The role spans requirements analysis, solution design, testing, implementation, and production support ensuring high-quality, scalable, and compliant data platforms that support advanced analytics and AI initiatives.

Key Responsibilities

•Lead end-to-end solution delivery for data and analytics across the full SDLC.

•Analyze business and regulatory requirements, translate them into scalable solution designs & provide estimations.

•Communicate complex technical and architectural concepts to business and senior stakeholders in a clear, simplified manner.

•Review and approve test strategies, functional test cases, and data validation approaches.

•Manage risks and issues related to scope, data quality, regulatory commitments, and delivery timelines.

•Participate in product and platform evaluations (RFPs, PoCs) for data, analytics, and AI tooling.

•Partner with production support team to conduct root cause analysis, resolution, and preventive controls.

•Lead innovation and modernization initiatives, including data discovery, cataloguing, governance, and AI enablement.

•Drive productivity, efficiency & quality improvements across delivery and operational processes.

•Ability to design data architectures supporting NLP and AI-driven analytics.

FUNCTIONAL SKILLSETS

Analytics Domains

•Financial Crime Analytics Transaction Monitoring, Customer Due Diligence, Sanctions & Payments Screening

•Finance & Credit Risk Analytics Financial reconciliation, Allocation, Performance management, Regulatory and Management reporting, Credit risk exposure, NPL, Counterparty risk, Basel & IFRS9 input variables

Enterprise Data, Analytics & Unstructured Data Enablement

•Proven experience delivering large-scale analytics platforms within financial services spanning structured, semi-structured, and unstructured data

•Strong capability in requirements analysis and functional design for analytics use cases involving Transactional data, Investigator narratives, Case notes and alerts, Policy & Customer communications documents

•Experience defining data quality, governance, lineage, and reconciliation controls for both structured and NLP-derived datasets.

Unstructured Data & NLP-Enabled Analytics

•Ability to define data architectures and data flows that ingest, curate, and govern unstructured and semi-structured data within enterprise data platforms.

•Experience translating business requirements into NLP-enabled analytical use cases, such as Text classification and categorization, Entity & relationship extraction, Risk indicator identification, Summarization of alerts, cases, or documents

Knowledge Graph & Relationship Based Analytics

•Ability to design and govern an enterprise knowledge layer defining relationship taxonomies, entity resolution rules, and linkage logic

•Ability to translate use cases into relationship driven analytical designs, such as Network based risk identification, Hidden association and indirect exposure analysis, Related party and concentric risk detection

Requirements

Data Platforms & Architecture

•Open table formats: Apache Iceberg, Delta Lake, Apache Hudi

•Distributed processing & query engines: Spark, Trino/Presto, Hive

•Cost optimization strategies: tiered storage, lifecycle management, workload governance

Programming & Analytics

•SQL, BTEQ, GCFR

•Python (Pandas, NumPy)

•BI & visualization tools: Power BI, QlikSense

Data Integration & Quality

•Informatica suite: PowerCenter, BDM, IDQ, Enterprise Data Catalogue

•Data ingestion patterns: batch, CDC, streaming

•Data validation, quality controls, and reconciliation frameworks within environments

Governance, Risk & Compliance

•Data modelling, critical data elements, regulatory reporting

•Fine-grained data access controls (row-level, column-level, masking)

•Metadata management, lineage, and impact analysis

•Compliance with BCBS 239, MAS, AML/CFT, and internal data standards

Big Data Platforms

•Cloudera Hadoop distribution: Hive, Impala, Spark, Iceberg, Trino

Main Duties and Responsibilities:

The Guest Support Supervisor is responsible for ensuring smooth reservation processes, providing exceptional guest service, and supporting the front office team in maintaining operational efficiency. This role involves call center operations, handling bookings, coordinating with internal departments, managing guest requests, and ensuring all reservation activities comply with the hotel's standards and policies.

Key Responsibilities:

• Manage daily reservations, ensuring accuracy and timely confirmation of bookings.
• Assist guests with inquiries regarding hotel facilities, services, booking notifications cancellations, and special requests in a professional and courteous manner.
• Coordinate with Front Office, Housekeeping, and other departments to ensure guest requirements are met.
• Maintain accurate guest records, reservation logs, and related documentation in the system.
• Monitor room availability and provide reports on occupancy, bookings, and forecasts as needed.
• Handle guest feedback and resolve reservation-related issues promptly and effectively.
• Support audits, system updates, and compliance checks related to reservations and guest data.
• Ensure all reservation processes comply with hotel policies, operational standards, and regulatory requirements.
• Process reservations by email, telephone, referral or from sales office, travel agents and other hotel departments.
• Enter all room sales booking on a timely basis.
• Ensure that all follow-ups are done promptly and efficiently.
• Ensure all F&B activities align with hotel policies, operational standards, and regulatory requirements.
• Process in-room dining food orders with accuracy and efficiency

Job Requirement:

• Minimum of 2 years relevant experience.
• Basic knowledge in OPMS and all related systems.

Job Highlights

Singapore grown Medical & Surgical Solutions SME
Competitive remuneration package & good benefits

Job Description

In DuoMed, we are passionate about improving patients' lives. We’re DuoMed, a home-grown leader in the design and supply of medical solutions. More importantly, we put patient care first! We innovate to improve clinical outcomes and affordability for healthcare professionals and their patients.

As our high growth momentum continues, we're currently hiring for Accounts & Admin Executive to support our expanding present Singapore and region! The ideal candidate has at least 1 year of working experience in similar role. We offer competitive remuneration package and good career progression opportunities.

In this role you will:

A.  Accounts Responsibility:

·    Maintain accuracy of general ledger.

·    Perform daily accounting & finance duties includingreceivables and payables processes, general ledger, tax and bank reconciliationetc.

·    Prepare monthly financial and management reports formanagement.

·    Oversee AR and AP data and maintenance of sub-ledger.

·    Handle data entry of transactions to accounting system.

·    Support audit and tax queries.

B.  Admin Responsibility:

·    Reporting to Sales Manager.

·    Being the centre point of contact for sales ordering placing, including orders from various countries.

·    Efficiently process orders and coordinate deliveries.

·    Be involved with the entire sales operations process, from issuing invoice, navigating customer to payment platform, issuing sales order, purchase orders to other trade-related documents.

·    Responsible for shipment arrangement to ensure smooth & consistent goods delivery.

·    Establish active communication and engagement with sales and logistic team to ensure that orders are processed promptly.

·    Point of contact for Key account inquiries and being an inside sales for existing customers.

Qualifications & Requirements

·    Minimum GCE ‘O’ Level & ITE or Diploma with 1 years working experience will be an advantage.

·    Basic accounting skills.

·    Computer skill such as MS Office.

·    Possess good interpersonal and communication skills.

About DuoMed

Founded in 2019, DuoMed is a Singapore base medical device company that is committed to provide high quality products that deliver value and satisfaction to our customers. We research and design, manufacture, and supply medical solutions. Beginning April 2020, we become a HSA licensed and ISO13485 compliant manufacturer of medical devices & consumables. By 2025, we have extended our distributorship in Malaysia, Thailand, Philippines, Vietnam & India.

We specialize in:

Woundcare solutions: DM Negative Pressure Wound Therapy (NPWT) Device & Advance Woundcare Products such as Duofoam Post-Op & Duoflex Border range.

Surgical solutions: including DuoMed OT Surgical Packs, Sanitizers, Masks, Gloves & etc.

Interested candidates please send your resume. We regret that only suitable candidates will be shortlisted for further discussion.

[Job ID: 1600984]

Responsibilities

• Handle customer enquiries and technical issues via phone, email, chat, or ticketing system with timely and professional support
• Troubleshoot and resolve issues across software, hardware, network, and application layers using structured root cause analysis
• Maintain and update technical documentation, troubleshooting guides, and FAQs to support knowledge sharing and efficiency
• Collaborate with development, QA, and product teams to escalate and resolve complex technical issues
• Assist in testing new features, enhancements, and fixes; provide feedback to improve product quality
• Support customer onboarding, including product setup, configuration guidance, and best practices
• Stay updated on product knowledge, tools, and industry trends through continuous learning
• Ensure all support cases meet defined SLA response and resolution timelines
• Perform any ad-hoc duties as assigned

Requirements

• Strong understanding of IT systems, networks, and applications
• Knowledge of TCP/IP, OSI model, DNS, routing, switching, and common network protocols
• Good verbal and written communication skills with ability to explain technical concepts clearly
• Strong analytical and troubleshooting skills with root cause analysis capability
• Customer-focused mindset with patience and professionalism
• Ability to work effectively in cross-functional teams and escalate issues appropriately
• Strong documentation skills for creating clear technical guides and knowledge base articles
• Fast learner with ability to adapt to new technologies and tools
• Commitment to meeting SLA targets for response and resolution times

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

Responsibilities:

• Conduct preliminary investigations and fact-findingfor student-related incidents.
• Gather statements, compile evidence, and prepareincident reports.
• Communicate investigation updates and outcomes toparents.
• Supervise Behavioural Detention Classes (BDC) andCorrective Work Orders (CWO).
• Monitor student attendance at detention and followup on absentees.
• Support management of students on in-housesuspension or removed from class.
• Coordinate with teachers to ensure learningcontinuity for suspended students.
• Maintain discipline records, data entry, andstudent intervention documentation.
• Prepare discipline statistics and monitor studentreporting channels.
• Review and improve student management processesduring school holidays.
• Maintain strict confidentiality of studentinformation.
• Perform other student management, administrative,and operational duties as assigned

Requirements:

• Minimum 3 years of experience in a uniformedservice (e.g., Police, Prison Service, or equivalent) with exposure toyouth-related case investigations.
• Experience in restorative practices and behaviouralintervention.
• Calm and professional approach when handlingchallenging student situations.
• Strong communication and interpersonal skills.
• Ability to work independently, manage multipletasks, and collaborate effectively in a team environment.
• Proficient in Microsoft Office and GoogleWorkspace/Google collaborative tools.
• Experience in student management, youth engagement,or case management is an advantage.

Job Title: Deskside / VIP SupportEngineer (L2)
Monthly Salary: $6,500 – $8,500 SGD
Location: Singapore
Employment Type: Full-time, Permanent

Roles & Responsibilities

• Provide on-site, walk-up, and white-glove IT support for C-level executives, traders, and other VIP stakeholders
• Troubleshoot and resolve hardware issues on desktops, laptops (Dell, HP, Apple), and peripherals (printers, docking stations, monitors)
• Provide software support for Microsoft 365 applications, corporate applications, and proprietary trading platforms
• Perform hands-on hardware fixes, including component replacement (RAM, SSD, keyboards, screens)
• Set up and configure workstations for new joiners and executive moves
• Maintain inventory of IT assets and manage loaner device pool for VIPs
• Escalate complex issues to L3 support with detailed documentation
• Support town halls and executive meetings with AV setup assistance
• Respond to VIP requests within defined SLAs with a high degree of professionalism
• Document solutions and update knowledge base for future reference

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field
• Minimum 4 years of experience in deskside or VIP support roles in a corporate environment
• Strong knowledge of Windows 10/11, macOS, Microsoft 365, and Active Directory
• Excellent verbal and written communication skills; ability to interact professionally with senior stakeholders
• CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate preferred
• ITIL v4 Foundation certification is an advantage
• Ability to work under pressure in a fast-paced trading floor environment
• Customer-centric mindset with strong problem-solving skills
• Singaporeans and PRs are encouraged to apply.

Job Summary:

The Key Account Customer Sales Support is responsible for supporting end-to-end sales andservice processes for high-value key accounts. This role combines operational coordination, customer relationship management, and cross-functional collaboration to ensure seamless execution of logistics solutions. The incumbent will act as a bridge between sales, operations, and clients, driving customer satisfaction and supporting business growth while maintaining operational efficiency.

Key Responsibilities:

1. Strategic Sales Support & Solution Coordination

• Translate customer requirements into actionable sales support plans and service proposals in collaboration with solutions and operations teams.
• Develop standardized support frameworks for key accounts, ensuring alignment with company profitability and service goals.
• Collaborate with Sales, Product, and Operations teams to identify upsell and cross-sell opportunities for key accounts.
• Conduct feasibility assessments and cost-benefit analyses to support customer solution decisions.

2. Project Implementation &Cross-Functional Coordination

• Oversee the onboarding and implementation process for new key accounts, ensuring timelyand accurate setup of services.
• Coordinate with internal departments (IT, Warehousing, Transportation, Customs, etc.) toresolve customer-specific operational issues.
• Establish service review protocols, escalation procedures, and post-implementationfollow-ups to ensure client satisfaction.

3. Operational Support & Process Improvement

• Support the standardization of operational workflows for key accounts, embedding best practices in order management, shipment tracking, and exception handling.
• Participate in continuous improvement initiatives to reduce response times, improve service accuracy, and enhance account scalability.
• dentify manual or repetitive tasks in customer support processes and recommend automation or system enhancements.

4. Stakeholder & Client Relationship Management

• Act as the primary operational contact for key account customers, addressing inquiries,resolving issues, and managing expectations.
• Support contract and pricing negotiations by providing accurate operational data and service feasibility inputs.
• Manage day-to-day relationships with key accounts, serving as the escalation point for service or execution issues.

Requirements:

• Bachelor's Degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or a related field.
• 5+ years of experience in logistics, supply chain, contract logistics, freight forwarding, or customer sales support.
• Experience in key account management and customer implementation is highly preferred.
• Strong knowledge of warehousing, transportation, freight forwarding, customs, and supply chain operations.
• Ability to coordinate end-to-end logistics support and operational processes for key accounts.
• Strong analytical and problem-solving skills.
• Excellent project coordination and stakeholder management abilities.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Strong communication and presentation skills.
• Experience supporting regional or multinational key account customers.
• Experience in e-commerce, high-tech, healthcare, retail, or manufacturing supply chains is a plus.

Senior End-User Support Engineer (L3)

Job Title: Senior End-User SupportEngineer (L3)
Monthly Salary: $8,500 – $11,000 SGD
Location: Singapore
Employment Type: Full-time, Permanent

Roles & Responsibilities

• Act as the highest level of escalation for complex end-user computing incidents (OS, application, network, access issues)
• Own the Problem Management process – conduct root cause analysis (RCA) for recurring incidents
• Lead post-incident reviews and drive permanent fixes to reduce ticket volumes
• Design and maintain knowledge base articles for L1/L2 support teams
• Mentor and provide technical guidance to junior support engineers
• Collaborate with engineering teams (EUC, Network, Security) to resolve cross-domain issues
• Proactively identify areas for automation and efficiency improvements in support processes
• Manage major incident bridges and coordinate with multiple teams for resolution
• Create PowerShell scripts to automate repetitive support tasks
• Review change requests impacting end-user computing environment
• Prepare weekly incident trend reports for IT management
• Act as the final approval point for complex technical solutions

Job Requirements

• Bachelor's Degree in Information Technology, Computer Science, or equivalent experience
• Minimum 7 years of experience in end-user support, with at least 2 years at L3 level
• Deep expertise in Windows OS internals, registry, group policy, and troubleshooting
• Advanced knowledge of Intune, Azure AD, and Microsoft 365 administration
• Strong scripting skills in PowerShell and/or Bash
• ITIL v4 Managing Professional certification required
• Microsoft 365 Certified: Endpoint Administrator Associate preferred
• Excellent analytical and problem-solving skills with attention to detail
• Proven ability to remain calm under pressure during major incidents
• Singaporeans and PRs are encouraged to apply.

Responsibilities:

• Establish and continuously improve the company's comprehensive risk management framework by formulating risk management policies, procedures, standards, and control tools to ensure full coverage across all business processes.
• Identify, assess, and monitor credit risk, market risk, operational risk, compliance risk, and funding risk; prepare profit and loss reports, risk assessment reports, and risk alert notifications.
• Participate in risk control reviews for business projects, conduct due diligence and risk ratings on counterparties, customers, and major transactions, and provide approval recommendations.
• Monitor business execution, conduct routine risk inspections, abnormal data analysis, and risk investigations to promptly identify and issue warnings on potential issues.
• Lead the handling of risk incidents, formulate response measures, follow up on corrective actions, minimize losses, and establish post-incident review and improvement mechanisms.
• Collaborate with trading, finance, legal, operations, and other departments to integrate risk control requirements into business processes and enhance overall risk awareness among employees.
• Regularly report to management on the company's overall risk exposure, effectiveness of risk control implementation, and optimization recommendations to support business decision-making.
• Monitor changes in industry policies and regulatory requirements, and update risk management strategies in a timely manner to ensure compliant and stable business operations.
• Review the input records of physical and derivatives transactions, and verify the accuracy of valuations in the risk management system.
• Assist the finance department in managing derivative-related funding and settlement activities.

Requirements:

• 5-10 years of experience in risk management, trading risk, or commodity/LNG markets preferred.
• Strong understanding of market risk, credit risk, and derivatives.
• Proficiency in risk systems and Excel-based analysis.
• Ability to communicate effectively in Mandarin (verbal and written) is required to liaise with stakeholders at headquarters in China, where Mandarin is the primary working language.
• Experience in Chinese corporations is an advantage.

To Apply, please kindly email your updated resume to cv_rhys@goodjobcreations.com.sg

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Rhys Goh Hui Ming

EA Personnel Registration Number: R2198664

EA License no.: 07C5771