Total 193 support advisor job vacancies

• Bachelor’s degree in Computer Science or related field.
• 7–15 years of IT experience in Application Support and/or Big Data Support.
• 3–5 years of application development experience preferred.
• Experience supporting banking applications.
• Strong knowledge of Windows and Linux/Unix scripting.
• Hands-on experience with incident, problem, and change management.
• Experience with relational databases such as MariaDB, Oracle, or SQL Server.
• Knowledge of scheduling tools like Control-M or Tivoli/TWS.
• Familiarity with Spark, Airflow, and big data platforms is an advantage.
• Experience with DevOps tools such as Git, Bitbucket, Jenkins, and Jira.
• Experience with monitoring/APM tools like AppDynamics, Graylog, Prometheus, and Grafana.
• Good communication and teamwork skills.
• Ability to handle multiple tasks and work during critical incidents.

A fintech product company is now looking for an application support to troubleshoot system issues throughout the trade life cycle.

Customer Onboarding & Solution Delivery

1. Manage the full onboarding lifecycle for new clients, including environment setup, platform configuration, connectivity establishment, integration validation, and production go-live activities.
2. Partner closely with Customer Solutions teams to convert solution architecture into structured implementation and deployment plans.
3. Participate in early-stage solution discussions to understand client requirements, integration flows, trading behavior, and technical architecture before deployment execution.
4. Coordinate onboarding activities across Platform Engineering, Application SRE, and R&D teams to ensure successful delivery within agreed timelines.
5. Validate production readiness through successful client-side testing and test trade execution before transitioning accounts into BAU operations.
6. Support onboarding of additional product modules and enhancements for existing clients, including testing, configuration, and client validation.

Configuration Management & Platform Changes

1. Take ownership of post-production configuration requests, including liquidity provider connectivity updates, pricing configuration changes, risk parameter adjustments, entitlement management, and environment modifications.
2. Evaluate the downstream impact of configuration updates on trading workflows, integrations, and client systems prior to implementation.
3. Perform production changes with proper validation procedures, rollback strategies, and client communication.
4. Maintain accurate client configuration documentation to ensure operational transparency across teams.
5. Identify repetitive operational tasks and collaborate with engineering teams to automate recurring configuration processes.

Technical Investigation & Incident Resolution

1. Lead investigations for high-complexity technical issues beyond first-level support, including latency concerns, service disruptions, trading discrepancies, integration failures, and data inconsistencies.
2. Troubleshoot across APIs, microservices, market data infrastructure, configuration layers, and client integration points.
3. Work alongside domain specialists across Retail FX, BankFX, and Digital Asset products to deepen investigation coverage when required.
4. Reconstruct incident timelines using logs, metrics, traces, and trade/order data to determine root cause efficiently.
5. Provide comprehensive escalation analysis to Application SRE or Infrastructure SRE teams, including investigation findings, attempted resolutions, and suspected causes.
6. Maintain ownership of SLA tracking and client communication throughout the full incident lifecycle.
7. Conduct post-incident reviews for recurring issues and contribute improvements to operational runbooks and future product enhancements.

Client Engagement & Stakeholder Management

1. Act as the primary technical point of contact for assigned strategic clients.
2. Manage ongoing technical communication and relationship support for key customer accounts.
3. Contribute technical insights during quarterly reviews, growth discussions, and operational risk assessments.

Documentation, Mentorship & Knowledge Sharing

1. Develop and maintain operational runbooks covering new issue patterns, troubleshooting approaches, and configuration procedures.
2. Mentor junior support engineers on technical investigation practices, product understanding, and stakeholder communication.
3. Support internal enablement initiatives through training sessions and knowledge-sharing materials.

Automation & Operational Efficiency

1. Design and implement automation solutions for onboarding workflows, operational support tasks, and configuration management.
2. Utilize scripting and AI-enabled tools to streamline manual processes, improve consistency, and enhance operational reliability.

Qualifications

Required

1. 5+ years of experience in Customer Engineering, Technical Account Management, Production Support, or similar client-facing technical roles within fintech or B2B SaaS environments.
2. Practical experience supporting FX trading platforms, market data systems, pricing engines, or order management solutions.
3. Proven experience leading complex onboarding and deployment projects across multiple teams and regions.
4. Strong troubleshooting capability across APIs, distributed systems, client integrations, logs, monitoring metrics, and tracing tools.
5. Experience managing production configuration changes with appropriate validation, risk assessment, and rollback planning.
6. Excellent communication skills with the ability to engage both technical and non-technical stakeholders effectively.
7. Comfortable operating within SLA-driven environments and priority-based support models.
8. Hands-on scripting experience using Python, Bash, or similar technologies, with familiarity in deployment and monitoring tools.

Preferred

1. Exposure to Retail FX, Institutional FX, or Digital Asset trading environments.
2. Familiarity with AI-driven tooling and operational automation frameworks.
3. Experience using CRM platforms, ticketing systems, and modern support workflow tools.
4. Prior mentoring or team leadership experience within technical support or operations teams.
5. Understanding of institutional client environments where reliability, compliance, and operational trust are critical.

Kafka Cluster Management & Support

• Monitor, maintain, and optimise existing Kafka clusters to ensure high availability and performance
• Troubleshoot and resolve Kafka-related issues in production and non-production environments
• Perform regular health checks, capacity planning, and performance tuning of Kafka infrastructure
• Implement and maintain Kafka security configurations and access controls
• Support incident management and provide timely resolution for Kafka-related incidents

Development & Enhancement

• Develop and enhance Kafka-based applications using Java
• Design and implement Kafka producers, consumers, and stream processing applications
• Write clean, maintainable, and well-documented code following best practices
• Collaborate with development teams to integrate Kafka solutions into existing applications
• Conduct code reviews and ensure adherence to coding standards
• Implement monitoring and alerting solutions for Kafka applications

Continuous Improvement

• Identify opportunities for automation and process improvements
• Stay updated with latest Kafka features and industry best practices
• Contribute to technical documentation and knowledge sharing
• Participate in capacity planning and infrastructure scaling activities

Technical Skills

• Kafka Expertise: Strong hands-on experience with Apache/ Confluent Kafka, including:

• Kafka cluster setup, configuration, and administration & Kafka topics, partitions, replication, and consumer groups

  Kafka Connect and Kafka Streams

  Performance tuning and troubleshooting

• Java Development: Proficient in Java programming with:

• Strong understanding of Java fundamentals and object-oriented programming

  Experience with Kafka Java client libraries

  Knowledge of multithreading and concurrent programming

  Familiarity with build tools (Maven/Gradle)

• Additional Technical Knowledge:

• Experience with message serialisation formats (like, JSON)

  Understanding of distributed systems and microservices architecture

  Knowledge of monitoring tools (Prometheus, Grafana, or similar)

  Familiarity with version control systems (Git)

  Experience with CI/CD pipelines is a plus

Professional Experience

• Minimum 3-5 years of hands-on experience with Apache Kafka
• Proven track record in both development and support roles
• Experience in production support and incident management
• Background in maintaining mission-critical systems

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We are looking for ambitious, driven individuals who are ready to break free from the ordinary and build an extraordinary career as a Wealth Strategy Advisor.

Job Summary

• Handles inbound and outbound contact channel activity and other cases in an efficient manner and drives achievement of team SLA goals
• Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our soft skill & technical call coaching model, and drives customers to a positive outcome
• Demonstrates strong problem-solving skills, along with advanced knowledge of IDEXX products and services, providing highly effective technical troubleshooting to customers and internal stakeholders
• Is able to work independently and as part of a team, engaging our customer-facing ecosystem and other resources

Key Responsibilities

• Primary responsibility is to provide inbound and outbound contact channel support and other requests for support, providing highly effective technical troubleshooting and product knowledge to customers and internal stakeholders
• Collaborate effectively with teammates to provide an adequate level of coverage for customer contact channels and other tasks to ensure achievement of team SLA, targets, and goals
• Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our soft skill and technical coaching model, and drives customers to a positive outcome
• Ability to communicate complex information in simple terms
• Balances a strong focus on customers’ needs with thorough technical troubleshooting and a high level of compliance with established processes
• Willingly disseminates and corroborates knowledge and learnings with teammates and other internal stakeholders as needed.
• Diligently records all customer interactions in the customer relationship management system (Salesforce). Includes detailed case tracking notes, next steps, and/or resolution. Holds others accountable for doing likewise
• Elevates complex technical issues as needed to the elevation teams and communicates follow-up and/or resolutions to the customer
• Communicates difficult or sensitive customer issues to the direct leader, whilst keeping other team members up to date on ongoing issues
• Continue to learn and maintain product knowledge by leveraging local and global resources available
• Participates in weekend & holiday support roster to provide customer assistance during these periods
• Other duties as required

Requirements

• Proficiency in Mandarin language require - as the role requires this person to liaise mainly with our external customers based in Taiwan, who mainly communicate in Mandarin.
• Work experience in Clinical Diagnostics of Biochemistry and Hematology analyzers preferred.
• Laboratory experience preferred
• Computer skills in Microsoft Office, including Excel, Words, Powerpoint, and Outlook.
• Good communication and presentation skills.
• High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
• Technical record keeping management skills.
• Reasoning and analytical skills to resolve issues.
• Phone skills, with ability to establish rapport.
• Attention to detail.
• Organized with ability to multi-task.

The Services required are set out as follows:

1. Student Support

• Be part of the school's counselling team to provide one-to-one

counselling and coaching support for students' social, emotional

and mental well-being

• Support the school's student management and counselling team

in strengthening restorative practices and student support

• Conduct group and individual intervention programmes for

students with additional needs in targeted support areas,

including learning motivation and engagement, cyber wellness,

peer relationships and social skills, and emotional regulation and

behaviour across relevant primary levels as directed by the

school

2. Staff Engagement and Professional Development

• Conduct sharing sessions for teachers on student well-being

topics as part of the school's ongoing professional learning during

term period and/or school holidays.

• Support programme development and teacher engagement

aligned to the school's Character and Citizenship Education

(CCE) and Education and Career Guidance (ECG) curriculum

and initiatives

• Provide case consultation with teachers to better support

identified students with additional needs

3. Stakeholder and Parent Engagement

• Support the school's well-being and counselling team in case

consultation with relevant external agencies and social service

organisations

• Provide counselling consultation for identified parents as required

• Support the school's parent engagement efforts, including talks

and workshops as directed by the school during term period

and/or school holidays

4. Engagement Disposition and Professional Conduct

The Personnel should demonstrate a warm, approachable, and non-

judgmental disposition when working with students, with the ability to

build trust and rapport while maintaining professional boundaries.

Cultural sensitivity and an awareness of the school environment are

important, as is a collaborative working style with teachers, school

counsellors, and student management staff. The Personnel is expected

to uphold confidentiality, ethical standards, and professional conduct in

all interactions with students, staff, and external agencies.

5. Values & Professional Ethics

The Personnel should be aligned with a strengths-based and student-

centered approach to well-being support, with a genuine belief in every

student's capacity for growth and development. The Personnel should

demonstrate empathy, compassion, and professional maturity in all

aspects of their work, alongside reliability, integrity, and respect for

student dignity.

Responsibilities

• In charge of perform regular checks in inventory software system to ensure inventories are in place
• responsible in perform regular repairs and maintenance of yard and workshop tools and equipment
• Maintenance of the tool room through 5S initiatives and good housekeeping practices

Requirement

• Min Nitec in Engineering and relevant
• Min 1 year of working experience in tooling and vehicle maintenance with experience in inventory system and Microsoft Office suite
• Class 3 driving license required

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Company Overview

Zenith Infotech (S) Pte Ltd. was founded in 1997 to provide advanced IT professionals and solutions, enhancing productivity and competitiveness. It supports clients with staff augmentation for long-term projects across IT companies, consultancies, system integrators, government, and MNCs.

Job Summary

We are seeking an experienced Infrastructure Support Analyst to maintain and enhance enterprise IT infrastructure in cloud environments, ensuring system availability, security, and operational excellence for critical business systems.

Responsibilities

• Deliver technical support by monitoring, troubleshooting, and maintaining IT infrastructure, servers, databases, and cloud platforms to ensure system reliability
• Implement system upgrades, patches, enhancements, and automate infrastructure processes to improve operational efficiency
• Manage incident resolution and service recovery, coordinating escalation processes for production issues to minimize downtime
• Administer and maintain AWS cloud services and manage Linux/Red Hat and Windows Server environments to support business needs
• Conduct security reviews and audits, ensuring compliance with security best practices to protect enterprise assets
• Analyze infrastructure and database capacity, forecast future requirements, and recommend improvements to support scalability
• Support infrastructure projects, evaluate new technologies, and assist in system implementations to drive innovation

Technical Skills

• Cloud & Platforms: AWS (EC2, Fargate, Lambda, RDS, Aurora, DynamoDB, EKS, EMR, Glue, QuickSight, IAM, Step Functions), Kubernetes.
• Networking: AWS VPC, Route 53, ELB, Security Groups, NACLs, Transit Gateway, Network Firewall, WAF.
• Operating Systems: Linux, Red Hat Enterprise Linux, Windows Server.
• Databases: MySQL, PostgreSQL, RDS, Aurora, DynamoDB.
• Automation & Scripting: Terraform/OpenTofu, Ansible, Bash/Shell, Python, PowerShell, AWS CLI.
• Middleware & Tools: JAMS Scheduler, Keycloak/Red Hat SSO, SFTP/OpenSSH, Postman, SOAPUI, JMeter

Preferred competencies and qualifications

• AWS certifications and proven experience supporting enterprise-scale cloud infrastructure environments

Other Information

• Employment type: Contract - 24 months (renewable)
• Location: Central Region, Singapore
• Working Hours: 8:30AM to 6:00PM (Mon-Fri)
• Salary: $6000 - 7800 per month (no bonus)
• Working Arrangement: Full Onsite/Hybrid

EA Licence No. 20S0237

MerchantSpring is a SaaS analytics and reporting company that helps agencies, investors, brands, and vendors manage and scale their performance across a wide range of e-commerce and marketplace channels. We provide a single source of truth for marketplace reporting and help our clients drive growth through data, automation, insights, and expert client support.

As a Technical Support Specialist, you will serve as the bridge between Client Success and Engineering, owning the investigation and management of complex technical issues, data discrepancies, integrations, and platform-related concerns.

You will work closely with frontline Client Success Agents, Relationship Managers, Product, and Engineering teams to ensure issues are accurately diagnosed, properly documented, and efficiently resolved. This role is well suited to someone who enjoys diving deep into platform behavior, connecting technical details to business outcomes, and serving as a trusted point of escalation for advanced support needs.

This role is not a software engineering position but requires strong technical troubleshooting, analytical thinking, and problem-solving capabilities. Your success will be measured by your ability to improve escalation quality, reduce investigation times, increase first-time resolution accuracy, and improve the overall technical support experience for clients.

Responsibilities

Technical Investigations

• Investigate complex platform issues and client-reported discrepancies.
• Perform root-cause analysis across marketplace, platform, and data-related issues.
• Validate bugs before escalation and reproduce reported issues where possible.
• Identify recurring technical problems and patterns.

Escalation Management

• Act as the primary escalation point for advanced support issues.
• Improve the quality and completeness of Jira tickets submitted to Engineering.
• Ensure escalations include clear evidence, reproduction steps, and business impact.
• Track escalated issues through resolution.
• Communicate findings to clients and internal teams.

Technical Enablement

• Provide technical guidance to frontline Client Success Agents and improve internal technical knowledge in the team.
• Develop troubleshooting frameworks and investigation guides.
• Help reduce unnecessary engineering escalations

Cross-Functional Collaboration

• Work closely with Product and Engineering teams.
• Participate in bug triage and technical review discussions where required.
• Provide visibility into recurring technical pain points affecting clients.
• Assist with testing and validation of bug fixes when required.

Process Improvement

• Identify opportunities to improve technical support workflows.
• Contribute to internal technical documentation.
• Assist in creating proactive monitoring and investigation processes.
• Recommend improvements to support tooling and escalation frameworks.

Key Success Metrics

• Investigation Quality: 95%+ escalation acceptance rate by Engineering
• Team Enablement: Measurable reduction in frontline support time spent on technical investigations; creation and maintenance of technical troubleshooting resources.
• Client Experience: Improved technical support CSAT, reduced time-to-resolution for technical issues, improved communication quality throughout investigations

Qualifications

• 3+ years of experience in SaaS technical support, technical customer success, implementation support, or a similar technical client-facing role.
• Hands-on experience troubleshooting integrations, APIs, data issues, or other technical platform problems.
• Comfortable working with Intercom or similar ticketing systems.
• Ability to clearly communicate technical concepts to non-technical audiences.
• Strong written documentation skills for technical support work and great attention to detail.
• Experience within eCommerce, marketplaces, digital commerce, retail media, or SaaS environments
• Standard business hours aligned closely to Melbourne time zones with flexibility to support global client investigations where required.
• Participation in cross-functional meetings with Client Success, Product and Engineering teams.

Preferred Qualifications

• Working knowledge with Jira, SQL, API troubleshooting, data analytics or BI platforms.
• Experience with Amazon Seller Central, Vendor Central, Walmart, Shopify, or similar e-commerce platforms.
• Exposure to software development lifecycles.

Why Join MerchantSpring

•  Play a critical role in helping clients trust and succeed with the MerchantSpring platform.
• Support an international client base as a key contributor in our growing Client Success team.
• Develop your customer success, troubleshooting, platform expertise, and SaaS support skills while building a best-in-class client experience.
• Solve complex problems, influence product improvements, and help build a scalable technical support function.
• Be the voice clients trust. Your work directly shapes how brands, agencies, and sellers succeed on the marketplaces that power their business.
• Fully remote role with standard working hours aligned to your timezone, and flexibility to support global client needs where required.
• Receive regular training, knowledge-sharing, and be part of a team culture that values continuous improvement.

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.

EA Licence No: 20S0237

Role:

• Provide technical support and maintenance of IT infrastructure.

• Monitor system performance, troubleshoot, and resolve IT issues.

• Implement system upgrades and enhancements.

Requirements:

• At least 6 years of experience in IT support and infrastructure maintenance.

• Good communication, project management, strong analytical, problem-solving skills.

• At least 3 years of working experience in managing or maintaining Microsoft Windows and/or Red hat/Linux Server in a Cloud environment.

• Possess a strong understanding of security practices in server, database, and network is important.

• Manage the escalation processes and perform service recovery for incidents that directly impact services or users.

• Conduct internal security reviews and assist in internal and external audits

• Support user projects involving infrastructure acquisitions and evaluations.

• Review infrastructure capacity and forecast capacity needs for growth and new projects as well as for obsolescence of old technology. Upgrade the systems in a timely manner to meet such needs.

• Review database infrastructure capacity and forecast capacity needs for growth and new projects as well as for obsolescence of old technology. Upgrade the database systems in a timely manner to meet such needs.

• Ensure the Infrastructure servers and networks systems are adequately secured; and the necessary security tools and monitoring systems are in place to protect against any unauthorized access or attack.

• Ensure the database servers are adequately secured; and the necessary security tools and monitoring systems are in place to protect against any unauthorized access or attack

• Continually exploit technological advancements or new processes to improve on the robustness, performance or resilience of existing operations and services.

• Assist in the planning, review and testing of the IT Disaster Recovery Plan for ensuring the resiliency of the IT infrastructure services.

• Adherence to the Board’s internal processes, procedures and policies for ensuring quality output as well as sound security and controls.

• Self-motivated, dedicated, committed and resulted-oriented team player with strong initiative, ownership and possess good inter-personal and analytical skills.

Technical Skills Requirements:

Integration Development:

• AWS Lambda

Database and Server Infrastructure (1 or 2 of the following):

• AWS Compute (e.g EC2, Fargate)

• AWS RDS (e.g. RDS, Aurora)

• AWS DynamoDB

Network Infrastructure Technologies (1 or 2 of the following):

• AWS VPC (e.g. Subnet, NACL, Security Group, Route Table, Transit Gateway)

• AWS Firewall (e.g. Network Firewall, WAF)

• AWS Route53

• AWS ELB

Data Management and Middleware (any of the following):

• JAMS Scheduler

• Keycloak / RedHat SSO

Continuous Integration (CI)/ Continuous Delivery (CD) Process or Set Up CI/CD Pipelines (e.g. build, setup, test, release, deploy) - 1 or 2 of the following:

• Gitlab Enterprise

• Binary and Build Artifact repository

• Build Pipeline

• Dynamic Application Security Testing (DAST) tools

• GIT Source Code Repository

• Release management

• Software Composition analysis

• Static Application Security testing (SAST) tools

Environments/Systems (1 or 2 of the following):

• Linux

• Open System Environment

• Red Hat Linux

• Windows

Operating System (1 or 2 of the following):

• Linux

• Red Hat Linux

• Windows Server

Platforms (any of the following):

• Amazon Web Services (AWS)

• Kubernetes

Databases (any of the following):

• MySQL

• PostgreSQL

Programming Languages & Other Languages (1 or 2 of the following):

• Bash/ Shell

• Python

• PowerShell

• HCL (Terraform)

Technologies (1 or 2 of the following):

• AWS EKS

• AWS EMR

• AWS Glue

• Amazon QuickSight

• AWS IAM

• AWS Step Function

Tools (1 or 2 of the following):

• Ansible

• Terraform / OpenTofu

• SFTP / OpenSSH

• AWS CLI

• JMeter / SOAPUI / Postman

To apply:

Please send your latest CV in MS Word format to jennifer@zenithinfotech.com.sg

Appreciate the interest of all applicants; however only shortlisted candidates will be notified.

[Job ID:1490794]

1. Sales Support & Order Management

• Handle order processing and daily sales/profit recording
• Prepare quotations and manage pricing
• Coordinate shipments with customers and suppliers (including preparation of shipping documents)
• Follow up on accounts receivable and payment collection

2. Inventory & Warehouse Management

• Support annual stock-taking activities
• Conduct monthly inventory checks and warehouse management

3. Procurement & Supplier Coordination

• Manage purchase orders and delivery schedules with suppliers (mainly Japanese companies)

4. Accounting & Administrative Support

• Process payments at the beginning, middle, and end of each month
• Handle expense claims and cost management
• Manage annual renewal of local insurance (e.g., work injury insurance)

5. Sales Support & Networking

• Build relationships with Japanese clients
• Accompany sales visits to local Singapore companies (including meetings with MDs and senior management)
• Support planning of seminars and exhibitions

Requirements

(Must Have)

• Business-level communication skills in Japanese to communicate with Japanese speaking counterparts
• At least 2 years of experience in sales support, administration, or order management
• Basic proficiency in Microsoft Excel, Word, and PowerPoint
• Strong multitasking ability, attention to detail, and sense of responsibility
• Ability to work independently in a small office environment
  

If you are interested in the role, please feel free to contact me at
cv_madoka@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ochi Madoka
EA Personnel Registration Number: R24125474
EA License No.: 07C5771

Position Summary

Provide comprehensive secretarial and administrative support to the Managing Director and Senior Management Team while assisting with management reporting, data consolidation, project coordination, and busines ssupport activities. The role serves as a key liaison between departments to ensure smooth communication, timely follow-up of action items, and effective management reporting.

Key Responsibilities

Executive Secretarial Support

• Provide full secretarial and administrative support to the Managing Director and Senior Management Team.
• Manage calendars, appointments, meetings, and travel arrangements.
• Coordinate meeting schedules, venue bookings, and meeting logistics.
• Prepare meeting agendas, presentation materials, minutes of meetings, and follow-up action lists.
• Handle correspondence, emails, and confidential documents professionally and discreetly.
• Maintain filing systems and business records.

Management Reporting Support

• Consolidate weekly and monthly operational reports from various departments.
• Assist in preparing management reports, presentations, dashboards, and business review materials.
• Support the collection, validation, and compilation of business data for management review.
• Monitor and follow up on key action items arising from management meetings.
• Assist in maintaining organization charts, department contact lists, and reporting templates.

Business & Project Coordination

• Coordinate cross-functional activities and follow up with departments on assigned tasks and deadlines.
• Liaise with internal departments and external parties to ensure timely communication and resolution of issues.

Basic Data Analysis & Reporting

• Prepare routine reports using Excel templates.
• Update and maintain dashboards and reporting databases.
• Perform basic analysis and data validation to ensure reporting accuracy.
• Support management with ad-hoc data requests and information gathering.

Administrative & General Support

• Arrange travel bookings, accommodations, and logistics for management staff.
• Coordinate company events, management meetings, and customer visits when required.
• Maintain confidentiality of company information and management discussions.
• Perform other duties assigned by the Managing Director or Senior Management Team.

Qualifications

• Diploma or Degree in Business Administration, Management, Economics, or related field.
• Minimum 3–5 years of experience in executive secretarial, administrative, or business support roles.
• Experience supporting senior management is preferred.

Skills & Competencies

Technical Skills

• Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Basic Power BI knowledge preferred
• Basic data reporting and analysis skills
• Experience with ERP systems (Oracle & NetSuite)

Soft Skills

• Strong organizational and coordination skills
• Good communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Strong attention to detail
• High level of professionalism and confidentiality
• Proactive and able to work independently

About the Role

We are seeking a Senior Information Technology Support Manager with deep expertise in Oracle UIM to lead solution design, development, and support for telecom OSS/BSS environments. This role focuses on delivering scalable inventory solutions, driving system integration, and ensuring operational excellence across complex enterprise landscapes.

Key Responsibilities

• Translate inventory and business requirements into high-quality technical design documents

• Design and develop Oracle UIM cartridges using Design Studio aligned with defined architecture

• Model logical and physical inventory structures within UIM systems

• Support integration of Oracle UIM with OSS/BSS platforms and third-party systems

• Manage code build, deployment, and release activities across development and testing environments

• Troubleshoot, debug, and optimize UIM applications, web services, and integrations

• Collaborate with cross-functional teams to ensure seamless upstream and downstream system integration

• Provide technical leadership and guidance for delivery, support, and continuous improvement initiatives

Required Qualifications

• Strong hands-on experience with Oracle Communications Unified Inventory Management (UIM)

• Deep knowledge of Java, J2EE, Spring Boot, REST APIs, Oracle ADF, and microservices architecture

• Experience developing UIM cartridges using Oracle Communications Design Studio

• Proven experience in integrating UIM with OSS/BSS and third-party systems

• Knowledge of UIM APIs, rulesets, extension points, and web services (SOAP/REST, JMS)

• Experience with database technologies (Oracle Database, PL/SQL) and Unix environments

• Strong troubleshooting, analytical, and debugging skills

• Ability to work independently and manage complex technical problem-solving

Preferred Qualifications

• Experience with AWS services and Kubernetes-based deployments

• Understanding of Performance and Fault Management in telecom environments

• Knowledge of Oracle RODOD/RSDOD solutions

• Experience managing service order and engineering order workflows

• Familiarity with Git and modern CI/CD practices

• Leadership experience with team coordination and stakeholder engagement

About the Company / Team

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

About the Role

We are seeking a Senior Information Technology Support Manager to lead the development, deployment, and support of Oracle OSM-based solutions within telecom OSS/BSS environments. This role is critical in ensuring stable operations, high-quality delivery, and continuous improvement of order management systems in complex enterprise landscapes.

Key Responsibilities

• Lead development, enhancement, and support of Oracle OSM solutions aligned with business requirements

• Design, develop, and maintain OSM cartridges using OSM 7.4.x

• Drive troubleshooting, debugging, and issue resolution across production and non-production environments

• Manage deployment activities, including release planning, version control, and environment promotion

• Implement and maintain automation plugins using XQuery and Java

• Collaborate with cross-functional teams to ensure smooth integration across OSS/BSS systems

• Provide technical leadership and guidance to development and support teams

• Engage with stakeholders to ensure effective communication and timely delivery of solutions

Required Qualifications

• Strong expertise in Oracle OSM development and OSS/BSS concepts

• Hands-on experience developing and maintaining OSM cartridges (OSM 7.4.x)

• Proficiency in Oracle Communications Design Studio

• Experience in automation plugin development using XQuery and Java

• Hands-on experience in deployment, release management, and production support

• Good understanding of PSR Model and Order Transformation Manager

• Knowledge of WebLogic administration and OSM installation

• Experience with version control, branching, and release management processes

• Strong analytical, debugging, and problem-solving skills

• Effective communication and stakeholder management skills

Preferred Qualifications

• Domain knowledge in broadband and dark fibre technologies

• Knowledge of cartridge versioning and lifecycle management

• Understanding of message flows across systems and integration patterns within OSM

• Experience in scripting for build and deployment automation

• Leadership experience with team coordination in delivery environments

About the Company / Team

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

At The Perse School Singapore, we cultivate a happy and nurturing environment that inspires students to develop a lifelong love of learning and prepares them for a fulfilling, successful future.

To deliver on our mission of inspiring students to love learning, we embrace The Perse Way — a distinctive educational approach developed over 400 years that places our values at the heart of everything we do.

We are seeking a dedicated and enthusiastic Teachers of Learning Support to help students with individual learning needs achieve their full potential. The successful candidate will work with students in classrooms and small groups, providing support in academic, social, emotional, and behavioural areas, while collaborating closely with teachers, families, and the wider school team.

Key Responsibilities:

• Support students individually or in small groups to achieve academic, social, emotional, and behavioural goals.
• Collaborate with class teachers to develop differentiated learning programmes, individualised learning plans, and strategies tailored to student needs.
• Conduct assessments, monitor progress, and use data to inform interventions and teaching practices.
• Identify root causes of learning challenges and implement effective strategies to address them.
• Coach and guide staff in implementing in-class support plans, including workshops and professional development.
• Work closely with families to promote positive home-school communication and engagement.
• Contribute to a safe, stimulating, and inclusive learning environment that encourages high standards and individual excellence.
• Participate in school-wide initiatives, extracurricular programmes, and holistic learning activities.

Essential Qualifications & Experience:

• Recognised teaching qualification (e.g., B.Ed., PGCE, or equivalent).
• Learning Support, Special Education, or SEN qualification preferred (or evidence of progress towards one).
• Proven classroom teaching experience, preferably at the Primary or Senior level in an international school setting.
• Experience supporting students with diverse learning needs, including academic, social-emotional, and behavioural challenges.
• Experience developing and implementing Individualised Learning Plans (ILPs) or differentiated instruction.

Desirable Skills and Personal Attributes:

• Strong understanding of international curricula (e.g., Cambridge, IGCSE) is desirable.
• Ability to use assessment and data to monitor student progress and inform interventions.
• Excellent interpersonal, communication, and collaboration skills.
• Capacity to build positive relationships with students, parents, and colleagues.
• Inclusive, strengths-based philosophy and commitment to diversity.
• Flexible, proactive, and hands-on approach.

Safeguarding:

Safeguarding is a shared responsibility, ensuring every child feels safe to flourish and learn. The Perse School (Singapore) is committed to the welfare of all our children and wider community, and expects all staff, partners, volunteers, and visitors to share in this commitment.

All candidates will be subject to rigorous safeguarding checks, including reference checks, an enhanced DBS (Disclosure and Barring Service) check, and verification of qualifications and employment history.

As part of our commitment to safeguarding, all staff are required to uphold the school’s safeguarding policies, attend regular training, and promote a safe and inclusive environment for all students. Any gaps in employment must be explained, and candidates should be prepared to discuss their approach to safeguarding in education as part of the recruitment process.

Disclaimer

The statements above outline the general nature and scope of work for individuals in this classification. They are not intended to be a comprehensive list of all responsibilities, duties, and skills required. Staff may be asked to perform tasks beyond their usual responsibilities as needed.