Job Description:
·      Review, evaluate, assess, negotiate, and resolve work injury compensation claims in WICA 2019 regime within designated authority limit, in line with established standards, procedures and guidelines provided.
·      Identify and investigate suspicious/potential fraudulent WICA claims and take appropriate actions and keep relevant stakeholders closely informed in writing.
·      To attend MOM and any work injury related meeting.
·      To negotiate settlement with claimants and/or solicitors.
·      To provide administrative support to prepare monthly statistics and report.
·      To manage telephone enquiries and complaints and attend to walk-in-claimants.
·      To provide claims handling service to clients and business partners.
·      To be the liaison with any authority as required under the scope.
·      Ensure compliance with all legal, regulatory and policy requirements internally and externally
·      Any other jobs assigned by the Company/HOD/Section Manager.
Requirement:
·      Well versed with WICA 2019 requirement and timeline
·      Minimum Diploma holder.
·      Candidate with a minimum of at least 5 years of direct WICA 2019 claims experience with a designated insurer would be preferred.
·      The candidate should possess strong negotiation skill, claim management, fraud management, customer service, time management and able to work in a fast-paced work environment.
·      Must be able to work independently and as a team.
·      Good negotiation skills.
·      Certificate in Personal General Insurance and Commercial General insurance is a must.
·      Good command of written and verbal English and Chinese (to be able to communicate effectively with English and Chinese speaking associates regarding assigned tasks)