Total 18,317 Full-time customer service manager job vacancies

Responsible for driving hotel revenue through proactive sales activities, account management, event coordination, and business development. The role focuses on identifying new business opportunities, maintaining strong client relationships, achieving revenue targets, and ensuring seamless execution of events and group bookings while delivering exceptional guest satisfaction.

Key Responsibilities

Sales & Business Development

• Generate new business opportunities through prospecting, networking, cold calling, and sales visits.
• Maintain and grow relationships with existing corporate, government, travel trade, and event clients.
• Develop and implement sales strategies to achieve departmental revenue targets.
• Conduct market research and competitor analysis to identify business opportunities.
• Prepare and present proposals, contracts, and rate agreements to clients.
• Participate in sales calls, site inspections, trade shows, and networking events.
• Negotiate rates and contract terms while maximizing hotel profitability.

Account Management

• Manage and maintain a portfolio of key accounts.
• Ensure regular client engagement and follow-up to secure repeat business.
• Monitor account production and develop action plans to increase revenue.
• Maintain accurate client records and sales activities in the hotel's CRM system.

Events & Group Coordination

• Handle inquiries for meetings, conferences, social events, and group bookings.
• Coordinate event requirements between clients and hotel operational departments.
• Conduct site inspections and pre-event meetings with clients.
• Prepare Banquet Event Orders (BEOs), contracts, and event documentation.
• Ensure all event details are communicated accurately and executed successfully.
• Follow up with clients after events to obtain feedback and future business opportunities.

Revenue Management

• Achieve monthly, quarterly, and annual sales targets.
• Monitor market trends and recommend pricing strategies.
• Maximize room, banquet, catering, and ancillary revenue opportunities.
• Prepare sales forecasts, pipeline reports, and business performance updates.

Administration & Reporting

• Maintain accurate sales records and documentation.
• Prepare weekly and monthly sales reports.
• Ensure compliance with company policies, procedures, and brand standards.
• Support budgeting and business planning activities.

Leadership & Team Support (Applicable for Senior Sales Manager / Director of Sales)

• Lead, coach, and mentor sales team members.
• Conduct performance reviews and support staff development.
• Assist in developing annual sales and marketing plans.
• Drive team performance to achieve departmental objectives.
• Collaborate with other department heads to ensure business success.

Requirements

• Diploma or Bachelor's Degree in Hospitality Management, Business Administration, Marketing, or related field.
• Minimum 1–8 years of experience in hotel sales, catering sales, events management, or related hospitality roles (depending on position level).
• Strong communication, negotiation, and presentation skills.
• Ability to build and maintain strong client relationships.
• Proficient in Microsoft Office and hotel sales systems.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Results-oriented with a proven ability to achieve revenue targets.

Key Performance Indicators (KPIs)

• Achievement of sales and revenue targets.
• New business acquisition and account growth.
• Client retention and repeat business.
• Event conversion ratio.
• Guest and client satisfaction scores.
• Accuracy and timeliness of reporting and documentation.

• Annual Leave
• Birthday Leave
• Compassionate Leave
• Maternity / Paternity Leave
• Marriage Leave
• Long Service Award
• Parking Allowance

What we're looking for

• Degree in Food Science, Food Technology, Chemistry, or a related technical discipline
• Minimum 5 years of experience in a quality assurance role, preferably in the food manufacturing industry
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication and interpersonal skills to work effectively with cross-functional teams
• Knowledge of food safety regulations and quality management systems (e.g. HACCP, ISO 22000)

What you'll be doing

• To supervise the daily operations of the QA laboratory.
• To ensure all QC matters and tests are performed in accordance to the described work instructions
• To verify all QC test records.
• To assist the QA Manager to investigate the root cause of non-conformity in in-coming materials, in-process products and finished products.
• To assist the QA Manager to investigate consumer complaint.
• To assist the QA Manager to carry out research and development work.
• To ensure laboratory equipment are calibrated in accordance to the calibration schedule.
• To assist the QA Manager to evaluate the suitability of raw and packaging material sample from supplier.
• To report any non-conformity in in-comings, in-process products and finished products to QA Manager.
• To participate in internal quality and food safety audits programmes.
• Staying up-to-date with industry regulations and quality standards
• Any other tasks given from time to time by the QA Manager.

1. 2 months contractual bonus
2. Salary increments
3. Medical and Hospitalisation
4. Discounted purchase of company's product.
5. Additional employer's EPF contributions.

Responsibilities:

• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Bridge management and employee relations by addressing demands, grievances or other issues.
• Manage the recruitment and selection process.
• Support current and future business needs through the development, engagement, motivation and preservation of human capital.
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.
• Assess training needs to apply and monitor training programs.
• Report to management and provide decision support through HR metrics.
• Ensure legal compliance throughout human resource management.

Requirements:

• Proven working experience as HR manager or other HR executive.
• People oriented and results driven.
• Hands-on experience with human resources metrics.
• Familiarity of HR systems and databases.
• Ability to architect strategy along with leadership skills.
• Good active listening, negotiation and presentation skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• In-depth knowledge of labour law and HR best practices.
• Possess at least a Bachelor's Degree in Human Resources or related field.

Perks & Benefits

• Nearby public transport
• Central location
• Personal leave

職位：現場經理

歡迎實習生/應屆畢業生申請

• 在初步規劃階段發揮領導作用，與客戶、建築師、工程師或其他相關方合作；制定完成專案所需的工作和材料的詳細說明。
• 按邏輯步驟安排和協調項目，並預算滿足每個截止日期所需的時間。
• 編制並提交預算估算，並定期與客戶溝通預算進度和成本。
• 規劃、協調、組織、監督和指導有關指定建築物、設施和系統的建設和維護活動。
• 確保施工現場遵守安全標準和準則，並確保施工過程中符合所有安全規範。
• 與客戶、主管人員、承包商和設計專業人員合作，討論和解決問題，包括工作程序、投訴以及施工或設計問題。
• 管理和領導因施工現場延誤、惡劣天氣或緊急情況而必須採取的行動。
• 與各種人員建立並維持良好的工作關係，包括業主、經理、設計師、主管、技工和手工藝工人。
• 依安排執行其他相關任務。
• 確定所需的設備、材料和人力
• 確保遵守安全法規和建築規範。
• 評估風險
• 與分包商、工程師、建築師和專案團隊的關鍵成員合作
• 確保所有截止日期都準時完成
• 處理專案過程中可能出現的任何環境或當地社區問題
• 進行現場檢查，以監控進度和品質標準。

好處：

公積金、社保、就業保險、年假和病假

Tasks & Responsibilities:

• Administrative activities concerning the processing, documentation and handling of all incoming containers and vessels.
• Solving of queries, reporting to responsible persons.

Job Requirements:

• Minimum Diploma level in Shipping related field.
• Excellent communication skills.
• Good speaking and writing skills in Mandarin and English language.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Benefits:

• EPF
• SOCSO
• EIS

Job description :

• Possess good command of written and spoken English
• Process customer orders in the system and relate the information to concerned department.
• Correspond to all customer inquire effectively and efficiently.
• Relate all customer requirements, changes in specifications to the related department in a timely manner.
• Provide the required details to shipping team for shipment arrangement.
• Prepare data and reports accurately and on a timely manner.
• Good work ethic, well organized and self-motivated.
• Good knowledge in MS Office

Qualification :

• Graduate with minimum 2 years working experience as Customer Service (Preferably in Manufacturing Industry)

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

職責：

• 制定並實施與整體業務策略一致的人力資源策略和措施。
• 透過解決員工訴求、不滿或其他問題，建立良好的管理和員工關係。
• 管理招募和甄選流程。
• 透過發展、吸引、激勵和保留人力資本，滿足當前和未來的業務需求。
• 制定並監督整個組織的人力資源策略、系統、策略和流程。
• 營造積極的工作環境。
• 監督和管理績效考核體系，以推動高績效。
• 維持薪資方案和福利計劃。
• 評估培訓需求，以便實施和監督培訓計劃。
• 透過人力資源指標向管理階層報告並提供決策支援。
• 確保人力資源管理的各個環節都符合法規。

要求：

• 擁有人力資源經理或其他人力資源主管的實際工作經驗。
• 以人為本，結果導向。
• 具備人力資源指標的實務經驗。
• 熟悉人力資源系統和資料庫。
• 具備策略規劃能力和領導能力。
• 良好的傾聽、談判和表達能力。
• 具備在公司各個層級建立和有效管理人際關係的能力。
• 深入了解勞動法和人力資源最佳實務。
• 擁有人力資源或相關領域的學士學位。

福利待遇

• 附近公共交通
• 中心位置
• 個人休假

Job Position : Site Manager

Internship / Fresh Graduate are welcome to apply

• Provides leadership in the initial planning stage by collaborating with clients, architects, engineers, or other involved parties; develops detailed descriptions of jobs and materials necessary to complete the project.
• Schedules and coordinates projects in logical steps and budgets the time necessary to meet each deadline.
• Prepares and submits budget estimates and regularly communicates with clients concerning budget progress and costs.
• Plans, coordinates, organizes, oversees, and directs activities regarding the construction and maintenance of assigned structures, facilities, and systems.
• Ensures safety standards and guidelines are followed on the job site and that all safety codes are met in construction.
• Collaborates with clients, supervisory staff, contractors, and design professionals to discuss and resolve problems, including work procedures, complaints, and construction or design issues.
• Manages and leads actions that are necessary due to delays, bad weather, or emergencies at construction sites.
• Develops and maintains good working relationships with a variety of people, including owners, managers, designers, supervisors, tradespersons, and craft workers.
• Performs other related duties as assigned.
• Determine the necessary equipment, materials, and manpower needed
• Ensure compliance with safety regulations and building codes
• Evaluate risks
• Collaborate with subcontractors, engineers, architects and key team members of the project team
• Ensure all deadlines are met
• Handle any environmental or local community issues that may come up during a project
• Conduct site checks to monitor progress and quality standards

Benefits：

EPF, SOCSO, EIS, Annual Leave & Medical Leave

JOB RESPONSIBILITIES:

Focal Point Communication: Act as the official bridge and focal person, as and when required, to communicate with customers/workshops on administrative, logistical (e.g., delivery status, documentation, and product availability), and general non-technical inquiries via phone, email, and dedicated platforms.

Sales Performance Assistance: Compile and analyse internal reports (e.g., call logs, interaction frequency, ticket resolution times) to assist management in gauging the activity and performance of the in-house Business Consultants (salespersons).

Issue Triage: Efficiently log all client queries and complaints, providing timely follow-up and coordinating with the relevant internal departments (e.g., Sales, Logistics, Technical team) for resolution.

Customer Satisfaction: Coordinate and execute customer satisfaction survey practices, including the distribution, collection, and initial tabulation of feedback from the workshop network.

Administrative Communication: Assist in the preparation and distribution of general client communications, such as welcome kits, informational memos, and holiday greetings.

Data Management: Perform essential data entry, ensuring all workshop and client contact information, interaction history, and transactional details are accurately and consistently recorded in the CRM system.

Record Integrity: Proactively monitor and maintain the quality of the customer database (e.g., deduplicating records and updating outdated information) to ensure a reliable source of truth for all business functions.

Basic Reporting: Assist in generating simple reports from the CRM system (e.g., monthly new sign-ups, list of workshops in a specific region) to support planning and analysis by the management team.

Technical Skills:

• Proficiency in Microsoft Office (Word, Excel, and PowerPoint).
• Familiarity with CRM software/database management is highly preferred.

Requirements:

- Female

- Can drive and have your own transport

- Preferably Single

Perks & Benefits

• Casual dress code
• Medical insurance
• Personal leave

TThe Assistant Human Resources Manager supports the Human Resources Manager in overseeing the daily HR operations and ensuring the effective implementation of HR policies, procedures, and initiatives. The role is responsible for coordinating recruitment, employee relations, training, payroll support, administration, and compliance while maintaining accurate HR records and providing administrative support to the department.

Key Responsibilities

Recruitment & Onboarding

• Coordinate and manage the end-to-end recruitment process, including job postings, candidate screening, interview scheduling, and reference checks.
• Prepare employment contracts, offer letters, and onboarding documents.
• Conduct orientation and onboarding programs for new employees.
• Maintain recruitment records and employee files.

Employee Relations

• Assist in handling employee inquiries, grievances, and disciplinary matters in accordance with company policies.
• Support employee engagement activities and welfare programs.
• Ensure effective communication between management and employees.

HR Administration

• Maintain and update employee records, databases, and HR documentation.
• Monitor employee confirmations, contract renewals, transfers, promotions, and resignations.
• Prepare HR reports, manpower statistics, and monthly HR metrics.
• Ensure proper filing and confidentiality of employee information.

Payroll & Benefits Administration

• Support payroll processing by ensuring timely submission of attendance, leave, and other payroll-related information.
• Administer employee benefits, insurance, and statutory requirements.
• Liaise with relevant government agencies regarding employment-related matters.

Training & Development

• Coordinate training programs, workshops, and employee development initiatives.
• Maintain training records and monitor training completion.
• Assist in identifying training needs and development opportunities.

Compliance & Policy Implementation

• Ensure compliance with labor laws, company policies, and regulatory requirements.
• Assist in developing, reviewing, and implementing HR policies and procedures.
• Support internal and external audits related to HR matters.

General HR Operations

• Support the HR Manager in achieving departmental goals and objectives.
• Coordinate HR projects and initiatives as assigned.
• Provide guidance and support to employees and department heads on HR-related matters.
• Perform any other duties assigned by management.

Requirements

• Bachelor's Degree or Diploma in Human Resources, Business Administration, or a related field.
• Minimum 3–5 years of experience in Human Resources, preferably in the hospitality industry.
• Knowledge of employment laws, payroll administration, and HR best practices.
• Strong communication, interpersonal, and organizational skills.
• Proficient in Microsoft Office applications and HR systems.
• Ability to handle confidential information with professionalism and discretion.
• This combined JD covers both the strategic support expected from an Assistant HR Manager and the operational/administrative responsibilities typically handled by an HR Coordinator.

• Birthday Leave
• Marriage Leave
• Compassionate Leave
• Maternity / Paternity Leave
• Free duty meals

教育背景：行銷、商業或同等學歷/學位/研究生學位

經驗：歡迎應屆畢業生申請；有1-2年相關工作經驗者優先考慮。

1. 高額佣金：RM4000 + 佣金及獎金

2. 普通代理：RM2500 + 佣金和獎金

3.具體工作時間、地點可透過面試確認。

4.我們可以接受應屆畢業生。

5.我們需要馬來西亞華人、馬來西亞本地人和馬來西亞印度人。

6.該職位分為三個級別，薪資和佣金各不相同，具體情況可在面試中根據您的個人情況確定。

7. 需前往吉隆坡出差或長期居住。

1.EPF

2.社會保險機構

3.環境影響評價

4.年假

5.獎勵

.....

• Create and execute test cases and procedures as assigned.
• Document and monitor testing outcomes and establish steps to remedy problems, working with product / solution management, project management and multiple development teams across the organization to provide feedback and ensure product/solution success.
• Fulfil objectives for improvement in testing effectiveness, cost and quality.
• Develop and enhance the test automation skills within the team.
• Analyze current technologies used within the organization and develop steps and processes to improve testing procedures.
• Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team as required from time to time.
• Work closely with multiple departments within the company to ensure testing hardware and software is available for projects and working properly.

Requirements:

• Candidate must possess Degree / Diploma or above in Electrical or Electronics Engineering, Mechanical or equivalent.
• Ability to travel when required.
• A team player with good interpersonal skills.
• Possess own vehicle.

Benefits & Others:

• Attractive Package (OT + Bonus + Allowances + Yearly Increment)
• Leave Entitlement eg: Annual Leave, Medical Leave etc.
• EPF, SOCSO, EIS is provided.

About Us

Red Ant Technology Sdn Bhd (www.redant.my) is a bespoke software development company building customized web and mobile solutions for enterprises across Malaysia, Singapore, and the wider Asia-Pacific region. Our enterprise clients include Panasonic, Epson, Prudential, Bosch, and Heineken. Alongside our custom development work, we build and operate our own SaaS products, including Leaf CRM (www.leaf.my), a lead and customer management platform, and ClaimNow (www.claim.my).

Job Summary

We are looking for a driven Business Development Manager to lead growth for Leaf CRM. This is a product-focused sales role where you will run the full sales cycle for Leaf CRM, from identifying and qualifying leads, to delivering product demos, to closing subscriptions and handing customers over for onboarding. The ideal candidate understands how SaaS and CRM products are bought and sold, communicates clearly, and has a track record of meeting sales targets.

What you will do

• Own the Leaf CRM sales pipeline: Research, identify, and qualify prospects across Malaysia and the wider region, and develop targeted strategies to approach and convert them.
• Run structured outreach campaigns: Work with lead providers and prospect lists to drive consistent outbound activity (cold calls, follow-ups, and book qualified demo appointments.)
• Deliver compelling Leaf CRM demos, lead trial conversations, prepare proposals and contracts, and close monthly and annual subscriptions.
• Develop deep product knowledge to effectively map Leaf CRM features to each prospect's sales and workflow needs
• Build and maintain strong, long-lasting customer relationships to drive retention, expansion, and referrals.
• Identify and establish strategic partnerships and reseller channels that extend Leaf CRM's reach.
• Work closely with marketing, product, and customer support teams to ensure smooth onboarding handoffs and feed market insights back into the product roadmap.
• Represent Leaf CRM at industry events, conferences, and networking sessions to build the brand and generate leads.
• Maintain accurate CRM records and prepare regular reports on pipeline, sales performance, and market trends.

What you will need

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in business development or sales, preferably selling SaaS, CRM, or other technology products.
• Familiarity with how CRM and lead management tools support sales and marketing teams, and an understanding of the software and enterprise solutions landscape.
• A track record of meeting or exceeding sales targets.
• Strong English command
• Excellent communication, negotiation, and presentation skills, with confidence demoing software to decision makers.
• Proven ability to build and maintain client relationships.
• Strong analytical and strategic thinking skills.

Perks & Benefits

• Entitled to Commission
• Clinical & Dental Reimbursement
• Annual Leave: 14 days

The Assistant Director of Marketing & Communications (AD M&C) supports the Director in planning, developing, and executing strategic marketing and communication initiatives to enhance brand awareness, drive business growth, and maintain a consistent brand voice across all channels. This role leads a team of marketing professionals and ensures campaigns are aligned with business objectives.

Key Responsibilities:

1. Strategic Marketing & Planning

• Assist in developing annual marketing and communication strategies.
• Analyze market trends, customer insights, and competitor activity to inform strategies.
• Collaborate with departments to align marketing plans with business goals.

2. Brand & Communications Management

• Ensure consistent brand messaging across all marketing materials and platforms.
• Oversee corporate communications, PR activities, and internal communications.
• Manage media relations and act as a liaison with external agencies.

3. Digital Marketing & Campaigns

• Oversee digital marketing initiatives including social media, website, and email campaigns.
• Track performance metrics, analyze ROI, and optimize campaigns accordingly.
• Lead content creation strategies for various platforms.

4. Team Leadership & Development

• Manage and mentor marketing and communications staff.
• Assign responsibilities, monitor progress, and ensure deadlines are met.
• Foster a creative and collaborative team environment.

5. Budget & Vendor Management

• Assist in preparing and managing marketing budgets.
• Coordinate with vendors, agencies, and partners to execute campaigns efficiently.
• Ensure cost-effectiveness and adherence to budget allocations.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Parking Allowance
• Free Duty Meals
• Birthday Leave

Job Scope:

1. Counter & Customer Service Operations

• Attend to members' and customers' inquiries professionally and courteously.
• Handle membership registration, renewal, and account-related requests.
• Process product purchases, collections, returns, and exchanges according to company procedures.
• Provide accurate information on products, promotions, and company policies.

2. Cashiering & Transaction Processing

• Process cash, credit card, e-wallet, and other payment transactions.
• Ensure all transactions are recorded accurately in the system.
• Perform daily cash reconciliation and submit reports as required.

3. Inventory & Product Handling

• Prepare products for customer collection and delivery.
• Monitor stock levels at the counter and report replenishment requirements.
• Assist in stock receiving, stock transfers, and inventory counts when required.

4. Administrative Support

• Maintain accurate customer and transaction records.
• Prepare and file operational documents and reports.
• Assist in data entry and other administrative duties assigned by management.

5. Customer Complaint Handling

• Receive and handle customer feedback, inquiries, and complaints.
• Escalate unresolved issues to the relevant department for further action.
• Follow up to ensure timely resolution and customer satisfaction.

6. Event & Operational Support

• Assist in company events, roadshows, Pop-Up Stores, promotions, and recruitment activities.
• Support meeting room, demo room, and event room operations when required.
• Perform operational duties assigned by supervisors to ensure smooth daily operations.

7. Compliance & Housekeeping

• Ensure compliance with company policies, SOPs, and operational guidelines.
• Maintain cleanliness, organization, and professional appearance of the counter and service area.
• Safeguard company assets, cash, inventory, and confidential information.

Key Responsibilities

• Deliver excellent customer service and enhance member satisfaction.
• Ensure smooth and efficient counter operations.
• Maintain transaction accuracy and operational compliance.
• Support business growth through professional front-line service.
• With basic beauty background and knowledge is added value
• Any other ad-hoc projects/duties related to sales as per assigned.

Qualifications:

• Minimum SPM Level
• Prefer female with age between 20-35 years old, presentable look
• Minimum 1 year of relevant working experience
• Able to communicate effectively in English, Malay and Mandarin (To liaise with Mandarin speaking members and customers)
• Computer literate
• able wotk on rotational scheduled basis if necessary.

What You'll Get in Return:

• Attractive incentives – monthly and quarterly
• Annual performance bonus
• Medical benefits
• Annual leave
• Staff purchase privileges
• Opportunities for career advancement and personal development
• A supportive, dynamic work environment where your ideas matter