R&D Manager, Global Product Support Engineer
2 months ago
Key ResponsibilitiesEngages with customers at a working level to solve High Value Problems affecting customer's ability to achieve technology mileston.....
Key Responsibilities
Engages with customers at a working level to solve High Value Problems affecting customer's ability to achieve technology milestones.
Manages small GPS team or program providing highly visible customer support through the performance of on-site installation, as well as any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Ensure legacy corrective actions and Lessons Learned are captured in New Products design intent. Contribute to the FMECA process.
Align with Global Technical Training (GTT) on overall training plans for new products, train the trainers.
Participate in Engineering Design Reviews
Develop new procedures and Best Known Methods (BKMs) to service new products.
Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues
Drive resolution of key issues with Engineering. Own beta site test plans and reporting
Requirements:
PhD/ Master's/ Bachelor’s degree in Engineering; semiconductor or equipment background preferred.
8+ years in product support or field engineering with leadership experience.
Strong troubleshooting and root‑cause analysis skills for complex equipment.
Experience with NPI, FMECA, design reviews, and beta site testing.
Ability to develop procedures/BKMs and drive resolution of top field issues.
Effective customer communicator and cross‑functional collaborator.
Work Location:
Official account of Jobstore.
