Total 76 customer service manager job vacancies in PR / Media / Communications category

JOB RESPONSIBILITIES:

Focal Point Communication: Act as the official bridge and focal person, as and when required, to communicate with customers/workshops on administrative, logistical (e.g., delivery status, documentation, and product availability), and general non-technical inquiries via phone, email, and dedicated platforms.

Sales Performance Assistance: Compile and analyse internal reports (e.g., call logs, interaction frequency, ticket resolution times) to assist management in gauging the activity and performance of the in-house Business Consultants (salespersons).

Issue Triage: Efficiently log all client queries and complaints, providing timely follow-up and coordinating with the relevant internal departments (e.g., Sales, Logistics, Technical team) for resolution.

Customer Satisfaction: Coordinate and execute customer satisfaction survey practices, including the distribution, collection, and initial tabulation of feedback from the workshop network.

Administrative Communication: Assist in the preparation and distribution of general client communications, such as welcome kits, informational memos, and holiday greetings.

Data Management: Perform essential data entry, ensuring all workshop and client contact information, interaction history, and transactional details are accurately and consistently recorded in the CRM system.

Record Integrity: Proactively monitor and maintain the quality of the customer database (e.g., deduplicating records and updating outdated information) to ensure a reliable source of truth for all business functions.

Basic Reporting: Assist in generating simple reports from the CRM system (e.g., monthly new sign-ups, list of workshops in a specific region) to support planning and analysis by the management team.

Technical Skills:

• Proficiency in Microsoft Office (Word, Excel, and PowerPoint).
• Familiarity with CRM software/database management is highly preferred.

Requirements:

- Female

- Can drive and have your own transport

- Preferably Single

Perks & Benefits

• Casual dress code
• Medical insurance
• Personal leave

工作職責：

聯絡點溝通：根據需要，作為官方橋樑和聯絡人，透過電話、電子郵件和專用平台與客戶/車間溝通行政、物流（例如，交貨狀態、文件和產品可用性）以及一般非技術性諮詢。

銷售績效協助：編製和分析內部報告（例如，通話記錄、互動頻率、工單解決時間），以協助管理階層評估內部業務顧問（銷售人員）的活動和績效。

問題分類：有效率地記錄所有客戶的諮詢和投訴，及時跟進並與相關內部部門（例如銷售、物流、技術團隊）協調解決問題。

顧客滿意度：協調和執行顧客滿意度調查工作，包括分發、收集和初步統計來自研討會網路的回饋。

行政溝通：協助準備和分發一般客戶溝通資料，例如歡迎禮包、資訊備忘錄和節日問候。

資料管理：執行必要的資料輸入，確保所有研討會和客戶聯絡資訊、互動歷史和交易詳情都準確、一致地記錄在 CRM 系統中。

記錄完整性：主動監控和維護客戶資料庫的品質（例如，刪除重複記錄和更新過時資訊），以確保所有業務功能都有可靠的真實來源。

基本報告：協助從 CRM 系統產生簡單的報告（例如，每月新註冊用戶數、特定區域的研討會清單），以支援管理團隊的規劃和分析。

技術技能：

• 熟練使用微軟辦公軟體（Word、Excel 和 PowerPoint）。
• 熟悉客戶關係管理軟體/資料庫管理者優先考慮。

要求：

- 女性

- 會開車並擁有自己的交通工具

- 最好是單人

福利待遇

• 休閒著裝要求
• 醫療保險
• 個人休假

Role Overview

We are looking for a creative, commercially minded and hands-on Social Media Assistant Manager / Manager to lead and execute the brand’s social media presence across key digital platforms. This role will be responsible for building brand awareness, driving engagement, supporting traffic/conversion objectives, and ensuring content aligns with the overall brand direction. The ideal candidate understands both content storytelling + performance mindset and can work effectively in a lean, fast-moving environment.

This is an individual contributor role to begin with, requiring a proactive and hands-on individual who is comfortable balancing strategy, execution, creator relationship management, and cross-functional collaboration.

Key Responsibilities

1) Social Media Strategy & Planning

• Develop and execute the brand’s social media strategy aligned with business and marketing goals

• Own monthly social media calendar across key campaigns, launches and seasonal moments

• Identify content opportunities across organic, trend-led and always-on communication

• Ensure platform-specific strategies across Instagram, TikTok, Facebook, LinkedIn (where relevant)

• Recommend improvements based on platform shifts, consumer behavior and competitor movements

2) Content Creation & Execution

• Lead end-to-end social content planning including reels, short-form videos, static assets, UGC, BTS and campaign storytelling

• Brief internal creative/design teams on content requirements

• Support simple in-house content creation including quick edits, reactive content and trend-led assets

• Ensure brand consistency across copy, visual tone and storytelling

• Optimize content mix for awareness, engagement and conversion

3) Community Management, Influencer Marketing & Brand Advocacy

• Manage day-to-day community engagement including comments, DMs, customer conversations and social interactions while maintaining brand tone of voice

• Identify, research and build a pipeline of relevant content creators, influencers, KOLs and brand advocates aligned with the brand’s positioning and audience

• Manage end-to-end creator outreach, seeding, gifting, relationship management and partnership coordination

• Build and maintain strong relationships with creators, agencies and external partners to support ongoing collaborations

• Support influencer-led campaigns across product launches, seasonal collections and brand storytelling moments

• Coordinate seeding calendars, product movement and collaboration timelines with internal teams

• Identify UGC, advocacy opportunities and community-led content that can strengthen social presence and brand trust

• Evaluate creator fit based on audience quality, content relevance and brand alignment, not just follower count

• Track creator and partnership performance including engagement, reach, quality and overall contribution

4) Social Growth, Events & Activations

• Support social-led traffic, engagement, awareness and brand affinity growth

• Coordinate brand events, store activations, launch events and experiential opportunities involving influencers, creators and community partners

• Identify opportunities for partnerships, social activations and community-led brand experiences

• Work closely with Marketing, Retail, Public Relation, E-commerce and Creative teams to ensure campaigns and activations are aligned

• Support seasonal campaigns, collaborations and major brand initiatives through social-first storytelling

5) Performance Tracking & Reporting

• Track KPIs such as engagement, reach, follower growth, saves, CTR, traffic and conversion contribution

• Analyze best-performing content formats, creator performance and audience behavior

• Share monthly reports, insights and optimization recommendations

• Monitor competitor and category trends regularly

• Use data to refine content, creator strategy and campaign direction

Requirements

- 4–5+ years experience in Social Media / Digital Content / Brand Marketing

- Experience in fashion, lifestyle, retail, e-commerce or consumer-led brands preferred

- Strong understanding of Instagram, TikTok, Meta ecosystem and evolving social trends

- Comfortable balancing strategy + execution (not just planning)

- Good eye for aesthetics, storytelling and social-first content

- Strong copywriting and communication skills

- Familiarity with Canva, CapCut, Adobe Suite or basic editing tools

- Experience with scheduling/reporting tools (Meta Business Suite, Sprout, Hootsuite etc.)

- Analytical mindset with understanding of engagement, traffic and performance metrics

- Experience in influencer outreach, seeding and creator relationship management is a strong advantage

- Comfortable coordinating campaigns, activations and external relationships

- Highly organized and comfortable working in lean, fast-paced environments

- Self-starter with a proactive and hands-on approach

1. Lead and supervise all Events, Feedback, Temporary Occupation Licence (TOL) and Plant-A-Tree (PAT)Programme Management Services.
2. Manage manpower deployment, scheduling and resource planning.
3. Monitor service delivery and ensure compliance with KPIs and service standards.
4. Oversee event booking management and venue administration activities.
5. Manage feedback case performance and ensure timely case closure.
6. Coordinate with project representatives, stakeholders and external agencies.
7. Review monthly reports, analytics and performance dashboards.
8. Conduct quality assurance checks and process improvement initiatives.
9. Handle escalated operational issues and customer complaints.
10. Prepare management reports, meeting materials and presentations.
11. Lead monthly review meetings.
12. Ensure compliance with policies, SOPs and confidentiality requirements.

Requirements

1. A University Degree in Venue/Events/Hospitality and Tourism Management, Mass Communications, Communications and New Media, Marketing, Business Administration or related discipline.
2. At least five (5) years of experience in events or venue management, marketing, hospitality, customer service management, call centre management or quality service management.
3. Strong leadership abilities and exceptional organisational and time management skills.
4. Able to multitask and remain calm in stressful situations.
5. Excellent command of English.
6. Great interpersonal skills and communication abilities.
7. Responsible and independent.
8. Able to thrive in a fast-paced environment and adapt to changes.
9. Experience in data analytics and/or organisation development preferred.
10. Able to work on Weekends and Public Holidays.

Responsibilities:

• Lead end-to-end management of projects and events (virtual, hybrid, live), including planning, budgeting, programme design, and execution to meet business objectives
• Build and maintain strong relationships with clients, stakeholders, and suppliers, while identifying upselling opportunities and ensuring high client satisfaction
• Coordinate and lead project teams by assigning roles based on strengths, fostering collaboration, and mentoring team members for performance and development
• Conduct pre- and post-event briefings, leveraging data analysis and market insights to improve outcomes and drive continuous improvement
• Ensure adherence to processes, support cross-functional teams, and represent the organisation at industry events and networking platforms
• Manage project financials, including budgeting, cost control, and validation of income and expenditure to ensure profitability
• Oversee supplier management, including negotiations, contract arrangements, and service delivery performance
• Maintain accurate documentation and update project management tools and systems to ensure operational efficiency and data integrity

Qualifications:

• Minimum of 5 years’ experience in the meetings and events industry
• Proven track record in planning and delivering large-scale virtual and in-person events across APAC and international markets
• Experienced in budget management, financial planning, and cost control
• Strong interpersonal and leadership capabilities with the ability to engage stakeholders effectively
• Willingness to travel for site inspections and on-site event execution as required
• Good knowledge of local hotels, venues, and event sites suitable for international clients
• Demonstrates strong problem-solving skills and professional presentation
• Able to work independently as well as collaboratively within a team environment
• Capable of motivating, mentoring, and developing team members

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Job Description: Digital Media Marketing Manager
职位描述：数字媒体营销经理

1. Role Summary1. 角色概述

We are seeking a creative and data-driven Digital Media Marketing Manager to join our team. You will be responsible for developing and executing omni-channel digital marketing strategies aimed at increasing brand awareness, acquiring high-quality traffic, and achieving conversion goals. This role requires a deep understanding of the social media ecosystem, paid advertising optimization, and emerging content trends.
我们正在寻找一位兼具创意与数据驱动能力的数字媒体营销经理加入我们的团队。您将负责制定并执行全渠道数字营销策略，旨在提升品牌知名度、获取高质量流量并实现转化目标。该职位要求对社交媒体生态系统、付费广告优化以及新兴内容趋势有深入的理解。

2. Key Responsibilities2. 主要职责

• Strategic Planning: Formulate annual and quarterly digital marketing plans, covering SEO/SEM, social media (Instagram, TikTok, LinkedIn, Facebook), email marketing, and display advertising.
  战略规划：制定年度和季度数字营销计划，涵盖SEO/SEM、社交媒体（Instagram、TikTok、LinkedIn、Facebook）、电子邮件营销和展示广告。

• Content & Media Management: Oversee and guide the creation of digital content (graphics and video) to ensure brand consistency; manage media budgets and optimize Return on Ad Spend (ROAS).
  内容与媒体管理：监督并指导数字内容（图形和视频）的创作，以确保品牌一致性；管理媒体预算并优化广告支出回报率（ROAS）。

• Data-Driven Decision Making: Utilize tools such as Google Analytics and Meta Business Suite to monitor Key Performance Indicators (KPIs), and regularly provide analytical reports with actionable improvement recommendations.
  数据驱动决策：利用 Google Analytics 和 Meta Business Suite 等工具监控关键绩效指标（KPI），并定期提供包含可操作改进建议的分析报告。

• Leadership & Collaboration: Lead the internal creative team or manage external agencies; collaborate closely with Sales and Product departments to ensure marketing activities align with business objectives.
  领导力与协作：领导内部创意团队或管理外部代理机构；与销售和产品部门紧密协作，确保营销活动与业务目标保持一致。

• Industry Insights: Stay ahead of digital marketing trends (e.g., AI tool applications, privacy policy changes) and continuously explore new growth channels.
  行业洞察：紧跟数字营销趋势（如 AI 工具应用、隐私政策变化），并持续探索新的增长渠道。

3. Job Requirements3. 职位要求

• Education: Bachelor’s degree or higher in Marketing, Communications, Business Administration, or a related field.
  教育背景：市场营销、传播学、工商管理或相关专业的学士及以上学位。

• Work Experience: Minimum of 5 years of experience in digital marketing, including at least 2 years in a team management or project leadership role.
  工作经验：至少 5 年数字营销经验，其中至少 2 年担任团队管理或项目领导角色。

• Technical Proficiency:技术熟练度：

  • Expertise in ad platforms including Google Ads, Meta Ads Manager, and TikTok Ads.
    精通包括 Google Ads、Meta Ads Manager 和 TikTok Ads 在内的广告平台。

  • Familiarity with SEO principles and data visualization tools (e.g., Looker Studio or Tableau).
    熟悉SEO原则和数据可视化工具（如Looker Studio或Tableau）。

• Content Skills: Strong creative aesthetic and understanding of short-form video production logic. Capable of independently producing and distributing short-form videos while consistently tracking and optimizing video performance data.
  内容技能：具备出色的创意审美和对短视频制作逻辑的深刻理解。能够独立制作和分发短视频，并持续跟踪和优化视频表现数据。

Senior Project Manager - Experiential Events (AdrenalinX)
Singapore | Full-time | Hybrid (4 days office, 1 day WFH)

At AdrenalinX, we bring brands and organisations to life through thoughtfully designed experiences. Our team works with government agencies, nonprofits, and corporate partners across Singapore to produce events and engagements that people actually remember. From large-scale public activations to high-touch corporate experiences, our work sits at the intersection of creative thinking and precise execution.

We are looking for a Senior Project Manager to own how our team delivers. If a Project Director steers the ship and works with leadership on where we are headed, the Senior Project Manager makes sure the work gets there, on time, on budget, and at the standard our clients expect. This is the operational engine of the division. It suits someone who is hands-on, can independently run and land complex projects, runs a tight delivery operation, and lifts the people around them while doing it.

What You'll Own

You will own the operational delivery of the team's work, lead our most complex and high-value projects yourself, and set the standard everyone else delivers to. This role combines senior project ownership, operational leadership across the team, and full commercial accountability.

You will:

• Own the operational delivery of the team's projects, keeping work on time, on budget, and to standard across the portfolio
• Lead our most complex and high-value projects end to end, as the senior point of contract for key client relationships
• Take full commercial ownership of the projects you run, managing a project portfolio of around 1 million including scope, margin, and profitability
• Set, enforce, and continuously tighten the project workflows and delivery processes the wider team works to
• Step in as senior delivery lead when a project is at risk, holding the line on quality and timelines
• Coordinate across creative, production, and vendor teams on the largest and most complex activations
• Contribute to pitches and proposals, and own upsell and renewals on your accounts
• Act as the senior escalation point for delivery issues across the team, anticipating risks before they surface
• Mentor Project Managers and junior team members through the work, raising the quality of delivery across the team

Who Thrives in This Role

This role suits someone who has outgrown delivering their own projects well and now wants to own how the whole team delivers.

You likely:

• Have at least 7 years of experience in project management, events, or agency environments with a track record of delivering complex projects
• Are genuinely hands-on, able to independently run and deliver projects end to end
• Run a disciplined delivery operation and hold people to a high standard without losing the room
• Are confident leading senior client relationships and managing multiple stakeholder
• Can hold the big picture and the operational detail at once, without dropping either
• Are commercially sharp, comfortable owning budgets, scope and profitability
• Communicate clearly and keep teams aligned under pressure
• Actively bring new tools and AI into the team's delivery and drive adoption

Experience delivering government events is a particular plus.

Why Join Adrenalin Group

At Adrenalin Group, we believe in growing people alongside the work they do. Senior Project Managers here run our most important delivery and our flagship projects, and the role is built with real room to grow.

You will gain exposure to:

• Our highest-impact experiential projects across government, nonprofit, and corporate sectors
• Full commercial ownership and senior client leadership on the work you run
• Operational leadership across the team, with the standing to shape how we deliver
• As the unit grows, those who show they can steer and not just deliver are well positioned to step into senior leadership

We also support our team through lifestyle benefits, basic health support, team recognition initiatives, and optional development pathways including our leadership track.

If you enjoy owning ambitious projects, running a tight operation, and lifting the teams around you, we would love to hear from you.

Let's build bold experiences that matter.

Responsibilities:

• Lead end-to-end management of projects and events (virtual, hybrid, live), including planning, budgeting, programme design, and execution to meet business objectives
• Build and maintain strong relationships with clients, stakeholders, and suppliers, while identifying upselling opportunities and ensuring high client satisfaction
• Coordinate and lead project teams by assigning roles based on strengths, fostering collaboration, and mentoring team members for performance and development
• Conduct pre- and post-event briefings, leveraging data analysis and market insights to improve outcomes and drive continuous improvement
• Ensure adherence to processes, support cross-functional teams, and represent the organisation at industry events and networking platforms
• Manage project financials, including budgeting, cost control, and validation of income and expenditure to ensure profitability
• Oversee supplier management, including negotiations, contract arrangements, and service delivery performance
• Maintain accurate documentation and update project management tools and systems to ensure operational efficiency and data integrity

Qualifications:

• Minimum of 5 years’ experience in the meetings and events industry
• Proven track record in planning and delivering large-scale virtual and in-person events across APAC and international markets
• Experienced in budget management, financial planning, and cost control
• Strong interpersonal and leadership capabilities with the ability to engage stakeholders effectively
• Willingness to travel for site inspections and on-site event execution as required
• Good knowledge of local hotels, venues, and event sites suitable for international clients
• Demonstrates strong problem-solving skills and professional presentation
• Able to work independently as well as collaboratively within a team environment
• Capable of motivating, mentoring, and developing team members

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Overview

Gusto Collective Singapore (formerly known as Mercury Integrated) is seeking an experienced, dynamic, and passionate Account Manager who thrives in a fast-paced and collaborative environment with a passion to lead and mentor. You will look forward to developing and growing within an agency representing a dynamic array of international and reputable fashion, luxury, lifestyle, beauty, and hospitality clients.

Your areas of focus will be:

● Account Lead: Lead and drive account teams and provide support in the development and implementation of integrated communications campaigns using traditional, social and digital tools.

● Client Servicing: Client leadership role providing day-to-day consultancy and client management through close collaboration to support clients’ business objectives and targets for the market. Oversee, track, and review all campaign results to ensure client satisfaction.

● Strategy: Conceptualisation, development, and execution of strategic 360-degree communication plans (with measurable objectives)

● PR: Devise and drive strategy for media pitching, identify and pitch compelling stories and features, provide counsel to spokespersons, manage and resolve crisis when required, and oversee and assist in sample management for fashion brands.

● Social: Implement strategies that push creative boundaries for social media campaigns, identify suitable content creators/collaborators, plan and lead content production with partners and various teams to deliver effective content across social networks.

● Content: Development of key messages and ensure consistency and accuracy of content and marketing collaterals including press release, bios, fact sheet, social media campaign briefs, press kits, website copy, etc.

● Event Management: Assist and work closely with events team to conceptualise events that best suits client’s brief, development of event flow and on-site manpower requirement.

● New Business: Take new business briefs, develop proposals, assess feasibility and identify working teams based on manpower and suitability. Drive and support new and creative growth strategies

● Stakeholder Relations: Build and maintain good relationships with external stakeholders including media, social media influencers, clients (existing and potential), and industry partners.

● Team Management & Mentorship: Contribute to a positive team environment and serve as a direct manager to junior teammates by providing advice and feedback to help them grow, develop their potential, and advance in their careers at Gusto Collective Singapore.

You will need:

● A diploma or bachelor’s degree in a relevant field from an accredited college or university

● At least 4 to 6 years of relevant experience in Communications and/or PR. Previous agency experience with proven track record in client satisfaction is a plus

● A good understanding of global and industry trends in fashion, beauty, luxury and lifestyle

● Proven ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment

● Good leadership skills with ability to drive and lead projects, and mentor, nurture, inspire, motivate, and empower teams

● Strong team management experience

● Understanding of clients’ requirements with ability to execute effectively and efficiently

● Self-motivated and resourceful, with high levels of initiative

● Excellent written and communication skills with an eye for detail

● Good interpersonal skills

● Strong analytical skills with ability to anticipate client requirements and provide strategic support and advice accordingly

● Flexibility, determination, enthusiasm and the ability to cope well under pressure

● Excellent organisational skills

You can look forward to:

● A wealth of diverse opportunities and challenges to develop and grow your skill sets

● An exciting and dynamic client portfolio of international and reputable brands

● Being involved in a wide range of brand experiences and events

● A highly-supportive and collaborative work environment

● A motivating, fun, and integrated work culture

Responsibilities:

• Lead end-to-end management of projects and events (virtual, hybrid, live), including planning, budgeting, programme design, and execution to meet business objectives
• Build and maintain strong relationships with clients, stakeholders, and suppliers, while identifying upselling opportunities and ensuring high client satisfaction
• Coordinate and lead project teams by assigning roles based on strengths, fostering collaboration, and mentoring team members for performance and development
• Conduct pre- and post-event briefings, leveraging data analysis and market insights to improve outcomes and drive continuous improvement
• Ensure adherence to processes, support cross-functional teams, and represent the organisation at industry events and networking platforms
• Manage project financials, including budgeting, cost control, and validation of income and expenditure to ensure profitability
• Oversee supplier management, including negotiations, contract arrangements, and service delivery performance
• Maintain accurate documentation and update project management tools and systems to ensure operational efficiency and data integrity

Qualifications:

• Minimum of 5 years’ experience in the meetings and events industry
• Proven track record in planning and delivering large-scale virtual and in-person events across APAC and international markets
• Experienced in budget management, financial planning, and cost control
• Strong interpersonal and leadership capabilities with the ability to engage stakeholders effectively
• Willingness to travel for site inspections and on-site event execution as required
• Good knowledge of local hotels, venues, and event sites suitable for international clients
• Demonstrates strong problem-solving skills and professional presentation
• Able to work independently as well as collaboratively within a team environment
• Capable of motivating, mentoring, and developing team members

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Core duties and responsibilities include:

• Strategy & Planning: Develop overarching digital marketing plans, including SEO/SEM, content, social media, and paid advertising (PPC) campaigns.
• Campaign Management: Oversee the execution of marketing initiatives from start to finish, ensuring alignment with overall business goals.
• Budget Oversight: Allocate and manage marketing budgets across various platforms to maximize Return on Investment (ROI).
• Analytics & Reporting: Track key performance indicators (KPIs) using tools like Google Analytics, providing actionable reports to stakeholders.
• Team Leadership: Lead, mentor, and collaborate with cross-functional teams—such as content creators, SEO specialists, and graphic designers.
• Conversion Optimization: Improve website user experience (UX) and landing pages to optimize lead generation and sales conversion rates

Responsibilities:

• Lead end-to-end management of projects and events (virtual, hybrid, live), including planning, budgeting, programme design, and execution to meet business objectives
• Build and maintain strong relationships with clients, stakeholders, and suppliers, while identifying upselling opportunities and ensuring high client satisfaction
• Coordinate and lead project teams by assigning roles based on strengths, fostering collaboration, and mentoring team members for performance and development
• Conduct pre- and post-event briefings, leveraging data analysis and market insights to improve outcomes and drive continuous improvement
• Ensure adherence to processes, support cross-functional teams, and represent the organisation at industry events and networking platforms
• Manage project financials, including budgeting, cost control, and validation of income and expenditure to ensure profitability
• Oversee supplier management, including negotiations, contract arrangements, and service delivery performance
• Maintain accurate documentation and update project management tools and systems to ensure operational efficiency and data integrity

Qualifications:

• Minimum of 5 years’ experience in the meetings and events industry
• Proven track record in planning and delivering large-scale virtual and in-person events across APAC and international markets
• Experienced in budget management, financial planning, and cost control
• Strong interpersonal and leadership capabilities with the ability to engage stakeholders effectively
• Willingness to travel for site inspections and on-site event execution as required
• Good knowledge of local hotels, venues, and event sites suitable for international clients
• Demonstrates strong problem-solving skills and professional presentation
• Able to work independently as well as collaboratively within a team environment
• Capable of motivating, mentoring, and developing team members

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Overview

The Senior Manager, Media Sales, APAC is a key supporting role within the Premier League’s Media Rights team, helping to drive the sales process and development of the League’s media rights business across Asia Pacific.

Working closely with the Head of Media Sales, APAC, the role will support rights sales activity, partner management, market intelligence, and internal coordination across a diverse and strategically important region. The role is intended to strengthen the APAC team’s ability to manage both existing partner relationships and future sales opportunities, while bringing greater structure, coordination and follow-through to the sales process across multiple territories.

This role is designed to add meaningful commercial capacity to the APAC team by supporting market analysis, sales preparation, partner engagement, internal reporting, and the day-to-day progression of rights discussions and regional initiatives. It will help ensure the team is better placed to identify and develop new opportunities, maintain high standards of partner management, and respond effectively to the increasing complexity of the regional media landscape.

The role will suit someone who is highly organised, commercially curious, proactive and keen to develop a career in international sports media and rights sales.

Who we are

The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in over 900 million homes in 189 countries.

We have a wide variety of responsibilities. These include organising the competition and its Handbook as well as managing the centralised broadcast and commercial rights. The work we do in conjunction with the Clubs also goes far beyond the 90 minutes. We support and provide a framework for youth development, we protect the organisation’s intellectual property, support the wider game and community programmes, undertake international development work and liaise with governing bodies and other leagues.

The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone and open our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people. 

Our hybrid-working model also allows you some variety on your place of work, offering you the chance to work from home on some days each week. Where possible, you will attend the office or site visits in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements.

The role -

APAC Media Rights Sales Support

•        Support the Head of Media Sales, APAC in the development and execution of the Premier League’s media rights sales strategy across selected APAC territories.

•        Assist in identifying, assessing and progressing new media rights opportunities across broadcast, digital and platform partners in the region.

•        Prepare market overviews, sales materials, commercial proposals, benchmarking analysis and internal briefing documents to support ongoing sales processes.

•        Contribute to the Premier League’s international media rights sales strategy and its execution as it relates to the APAC region.

•        Help maintain a strong understanding of the APAC sports media landscape, including rights holders, platforms, market trends and competitor activity.

•        Support the preparation and coordination of sales processes, including outreach materials, meeting agenda and notes, follow-up actions and pipeline tracking.

•        Maintain a thorough understanding of media rights agreements and contractual deliverables.

Partner Management and Commercial Coordination

•        Support the day-to-day management of selected broadcaster and platform relationships across APAC.

•        Work with Clubs, colleagues and PL Studios (launching June 2026) to ensure that APAC rights holders have access to a ‘best in class’ service and one commensurate with the Premier League’s standing as a premium rights holder.

•        Help ensure partners receive a responsive, professional and solutions-oriented experience in their interactions with the Premier League.

•        Act as the Broadcasting department contact for market specific requestor issues from commercial partners, sponsors and international development initiatives across APAC.

•        Coordinate with internal stakeholders to respond to partner requests, commercial queries and market-specific issues in a timely and effective manner.

Market Intelligence, Planning and Reporting

•        Monitor and report on key developments across APAC media markets, including rights movements, strategic platform activity, macro trends and emerging opportunities.

•        Maintain internal records relating to rights cycles, deal status, pipeline opportunities, partner priorities and market intelligence.

•        Contribute to regular reporting and planning processes, including status reports, sales updates, market summaries and executive briefing materials.

•        Help capture learnings and insights from partner interactions and sales activity to improve regional planning and decision-making.

•        Contribute to the content and product development of the Premier League’s international production offering.

Cross-Functional Support

•        Work collaboratively with colleagues across Media Rights, Premier League Studios, Legal, Finance, Communications, Commercial, Digital, International Events and other relevant teams.

Assist Clubs in the activation of their media rights or sponsorship/partnership programme in APAC and manage any associated communication with Premier League rights holders.

•        Assist with the planning and delivery of partner meetings, workshops, conferences, market visits and other regional engagements as required.

•        Provide broader operational and administrative support to the APAC media rights team where needed, helping to ensure strong execution and follow-through across the region

Requirements for the role:

•        Strong background in media rights servicing and activation.

•        Experience of providing a key interface between a rights holder and its client(s) and have a passion for customer servicing.

•        Strong understanding of sports broadcasting, media rights, and live production environments and, ideally, experience of working with international broadcasters.

•        Strategic thinking mindset to support clients’ objectives and drive business growth and innovation internally and externally.

•        Strong organisational skills with the ability to manage multiple tasks and stakeholders across different regions and time zones.

•        Proven project management skills and experience.

•        Confident communicator with excellent relationship‑building skills and a proactive, solution‑driven mindset.

•        Collaborative team player who thrives in a cross‑functional environment

•        Attention to detail, reliability, and a commitment to delivering a premium servicing experience.

•        Excellent communication and presentation skills, both written and verbal.

Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who are or may be at risk of harm. For further information, please see our Safeguarding Policy and Safer Recruitment Guidance.

Responsibilities:

• Develop and implement proactive strategies to optimize room bookings, F&B venues, and conference space utilization to meet revenue targets.
• Contribute to the overall sales strategy, ensuring alignment across departments and maintaining high-quality standards.
• Conduct competitive market analysis and implement strategies to keep the hotel competitive.
• Mentor and guide the Sales Team, promoting proactive sales techniques and high-quality standards.
• Respond to and convert incoming inquiries into successful revenue-generating opportunities.
• Manage group RFPs, prepare tailored proposals, present to clients, and negotiate to close sales.
• Maintain accurate data entry for group and meeting inquiries using Delphi FDC.
• Build strong relationships with clients, understanding their needs and delivering customized solutions.
• Conduct client briefings, meetings, and property tours to showcase the hotel's offerings.
• Make sales and telemarketing calls to engage prospective clients and secure business.
• Host potential clients during site inspections and entertainment activities, when appropriate.
• Collaborate with hotel operations and other departments to maximize revenue opportunities.
• Prepare and submit weekly sales activity plans and reports to the Director of Sales.
• Represent the hotel at trade fairs, industry events, and workshops in collaboration with the Director of Sales and Business Development.
• Coach and train team members, conducting performance assessments as needed.
• Support the Director of Sales and Commercial Director with other delegated tasks.

Requirement:

• Proven experience in hotel sales, particularly in the MICE sector.
• Strong leadership skills with the ability to mentor and motivate a team.
• Excellent communication, negotiation, and presentation skills.
• Ability to analyze market trends and develop effective strategies.
• A proactive, results-driven approach with a passion for exceeding targets.
• Willingness to represent the hotel at events and engage in business development activities.

Interested candidates please apply online or send your latest CV to alex.fong@AlwaysHired.com.sg

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

About the Role

We are looking for a Global Social Media & Community Operations Executive to help grow and manage our global online presence and user communities.

This role will focus on global social media operations, community engagement, localization, and user growth across different regions and markets.

You will be responsible for community growth, user engagement, content operations, user feedback collection, and helping improve brand awareness globally.

Experience in internet products, travel tech, startups, or cross-border businesses is highly preferred.

Responsibilities

Social Media Operations

• Manage and operate company social media accounts across different regions and markets
• Create engaging content and localized community campaigns
• Plan and execute content calendars and growth initiatives
• Monitor platform trends, user behaviors, and localized market insights
• Support influencer/KOL collaborations and community seeding activities

Community Growth & Engagement

• Build and maintain active user communities globally
• Engage with users through comments, discussions, and community channels
• Recruit and manage beta testers, ambassadors, and early users
• Improve community engagement, retention, and user trust

Localization & Market Adaptation

• Support localized social media and community strategies for different countries and regions
• Help adapt content, communication styles, and campaigns for local audiences
• Collect regional user insights and market feedback

User Feedback & Product Insights

• Collect and organize real user feedback from social platforms and communities
• Identify user pain points and product improvement opportunities
• Work closely with product, growth, and operations teams to improve user experience
• Prepare simple reports summarizing user insights and market trends

Brand & Reputation Management

• Help improve global brand awareness and online reputation
• Maintain positive relationships with users and communities
• Handle basic moderation, issue escalation, and community sentiment management

Requirements

• Familiar with global social media ecosystems and online communities
• Strong understanding of internet culture and community behavior
• Experience in social media operations, community management, or content operations is preferred
• Self-driven, proactive, and comfortable working in a fast-paced startup environment
• Able to communicate with international users and communities

Bonus Points

• Experience in localization or international market operations
• Experience managing online communities or social media growth
• Experience in travel, eSIM, SaaS, fintech, or internet products
• Understanding of growth marketing, user acquisition, or KOL operations
• Experience working with global users or international markets