Total 22 support advisor job vacancies in Others category

We’re looking for an Operations Advisor to join our award winning team conveniently located in Mid Valley City, Kuala Lumpur. 

As an Operations Advisor at Double Eleven, you’ll be responsible for ensuring the smooth operation of office facilities while delivering an exceptional workplace experience for employees and visitors. The ideal candidate for this role will have a passion for people and great administration, enjoy a challenge and be excited to work in a highly fast paced environment where no one day is the same.

Double Eleven is one of the largest independent video games developers and publishers in the UK. Headquartered in Middlesbrough, we employ over 400 people across our UK and Kuala Lumpur studios.

We are incredibly proud to partner with some of the world’s leading developers and publishers, including Rockstar Games, Obsidian Entertainment, Mojang, Bethesda Game Studios and Facepunch. 

As a global games company, we've collaborated to create new worlds in The Outer Worlds 2, helped deliver unforgettable experiences for players of Red Dead Redemption, enabled millions to battle in Rust Console Edition and created new adventures in Fallout 76. 

Double Eleven is more than a place to work, we are deeply values-driven in all that we do and we know that we are at our best when our people feel fulfilled. We offer flexible working hours to allow you to truly enjoy work/life balance and always strive to deliver a workplace experience like no other.  We regularly bring our people together to connect and have fun through our many different events, parties and hobby-based clubs.

Interested? We kindly ask all applicants to submit a portfolio showreel to support their application. We’re afraid applications without an accompanying portfolio will not be considered.

On this occasion, we’re unable to sponsor a visa for this role. 

What you’ll be doing

• Manage and maintain the reception area, studio entrances and wider office environment, ensuring all spaces are clean, organised and present a professional image
• Handle incoming mail, deliveries and telephone calls, directing enquiries to the appropriate individuals or teams
• Welcome, register and assist visitors, candidates, vendors and contractors, ensuring a positive experience and notifying relevant employees of their arrival
• Build strong relationships with employees across the studio, providing day-to-day support to ensure the smooth running of the office
• Coordinate and oversee the maintenance of office facilities, equipment and services, including routine contracts such as pest control, plant maintenance, water filtration and coffee machine servicing
• Act as a key point of contact for internal teams, building management, suppliers, vendors and contractors
• Manage office-related purchasing and accounts administration, including raising purchase orders, processing invoices and ensuring documentation is accurate and up to date
• Maintain office and kitchen supplies, monitoring stock levels, placing orders and sourcing new suppliers where appropriate
• Coordinate meeting room bookings, prepare meeting spaces and arrange catering when required
• Organise travel and accommodation arrangements for studio visitors
• Support the onboarding of new starters by preparing workspaces, access cards, parking arrangements, lanyards and other required resources
• Plan and deliver office events and activities, including celebrations, team gatherings, training sessions and health and safety initiatives such as fire evacuation and CPR training
• Provide general administrative support, including managing refreshments and other day-to-day office requirements
• Carry out additional clerical and administrative duties as required by the Manager/Supervisor

What we’re looking for

• Proven experience in office administration
• A versatile and proactive approach to all aspects of office management
• Excellent time management and prioritisation skills, with the ability to manage multiple tasks effectively
• Highly organised, enthusiastic and adaptable, with a positive attitude
• Strong project planning, coordination and organisational skills
• Exceptional attention to detail and a commitment to accuracy
• Excellent verbal and written communication skills
• Strong computer literacy, including proficiency in Google Workspace and Microsoft Office applications
• Experience working in a fast-paced office environment
• A friendly, approachable and professional manner, with confidence in a public-facing role
• A willingness to support others and provide excellent service to colleagues and visitors
• The ability to follow instructions accurately and work with a high degree of reliability

Qualifications

• All relevant qualifications considered

What to expect

Some of our benefits include:

Working life at Double Eleven 

• Start your day any time between 9:00am and 11:00am
• 35 working hours per week with a 1 hour lunch break (with the opportunity to flex down to 30 minutes or up to 2 hours)
• 14 days annual leave + holidays gazetted by the Federal Government of Malaysia (where holidays fall on a weekend, you’ll receive either the Monday or Friday as extra holiday!) 
• 1 day leave for your birthday
• Up to 10 days discretionary annual leave during our end of year break
• 1 day leave if you’re moving house
• Potential for annual performance bonus
• Best-in-class tools and workflow so you can focus on creativity
• 3 additional days annual leave for 5 years service and a further 3 days annual leave for your 10 years service milestone
• State of the art office facilities in a central location with excellent transport routes
• Assorted fruit and bread options, juice, hot drinks and fruit
• Employee referral bonus (up to MYR5,000!)
• Free game codes, game swag and merchandise
• On site parking  

Recognising your contribution - award schemes

• Annual Profit Share
• Length of Service
• Annual High Performer Award

Professional development and wellbeing

• Free gym membership at a local gym in Mid Valley City
• Company private healthcare cover in-patient and out-patient for you, your spouse and children
• Access to mental health and wellbeing support via Plumm (includes 4 free video therapy sessions per month for both the employee and up to 3 family members aged 18+), unlimited text therapy, courses, meditations
• A personalised development plan with dedicated support tailored to your growth and goals
• An accredited Academy providing professional qualifications
• In-studio wellbeing programmes and People team support

Team life 

• Subsidised off-site team activities 
• Many team events to celebrate team and game milestones
• Sponsored team activities
• Opportunity to contribute to our internal Employee Diversity and Equality Network

Ways to reach us

If you have a general query or if you need support with your application and/or an alternative way to apply, please do not hesitate to contact our Talent team at jobs@double11.com 

Provide investment advice and guidance to clients:

- Offer personalized investment advice and recommendations

- Help clients understand investment options and strategies

- Provide guidance on portfolio management and asset allocation

Manage client portfolios and develop investment strategies:

- Create and manage client investment portfolios

- Develop investment strategies aligned with client goals and risk profile

- Monitor and adjust portfolios as needed

Conduct market research and due diligence on investments:

- Research investment products, markets, and trends

- Assess investment opportunities and risks

- Conduct due diligence on potential investments

Ensure client investments meet their goals and risk profile:

- Ensure investments align with client objectives and risk tolerance

- Monitor portfolio performance and adjust as needed

- Communicate regularly with clients on portfolio performance and strategy

Advise clients on wealth management and growth strategies:

- Provide expert advice on investment opportunities and risk management

- Help clients achieve their financial goals, such as retirement planning or wealth transfer

- Offer guidance on tax-efficient investment strategies

Manage portfolios and conduct regular reviews:

- Oversee client investment portfolios and make adjustments as needed

- Monitor market trends and rebalance portfolios to optimize performance

- Ensure portfolios align with client risk tolerance and investment objectives

Develop financial plans aligned with client goals:

- Work with clients to understand their financial objectives and create personalized plans

- Identify areas for improvement and provide recommendations

- Help clients prioritize their financial goals and create a roadmap to achieve them

Build and maintain strong client relationships:

- Foster trust and rapport with clients through regular communication and excellent service

- Understand client needs and provide tailored solutions

- Stay up-to-date on client changes and adjust advice accordingly

Position:      BrandAdvisor(Retail)

Department:       Sales

Reporting line:   Head of Retail Sales               

Location:         Singapore

Area of business: Singapore

Key Responsibility:

Aiming to develop targeted brand awareness (creation of brand amplifiers and endorsers) and business generation (sales),the role will focus on developing and nurturing long-lasting relations with customers in a general extent – in particular with walk-in customers and related gathering circles – with ability to inspire through the uniqueness of V-ZUG luxury brand and products’ features, and capacity to design solutions and close sales deals.

The position is recognized as a professional brand advisor, mature and driven, with the ability to work independently to provide consultancy on solutions, onsite demonstrations on products and its most relevant features and advantages. V-ZUG Singapore operates 7 days a week.

Main Tasks and Responsibilities:

1. Inspire and close sales of walk-in customers.
2. Implement structured sales control and planning, always having the cockpit of Retail pipelines under control, with the ability to balance attention between short-term needs and mid-term objectives.
3. Monitor and benchmark activities from key competitors on Sales and Marketing, also as a matter of input for definition of distinctive sales strategy and brand proposition.
4. Lead, design, implement and execute sales strategies.
5. Proactively involve in branding activities, both in the brand experience and V-ZUG showroom targeting the whole stakeholders’ base.
6. The position actively stimulates enforcement of the highest standards of service by liaising with Service team, including installation / handover, to be recognized as the best in the market in all respects.
7. The position ensures strict enforcement – with no compromise – on ethical business and respect of V-ZUG brand and role in the market, in respect of pricings and payment policies. V-ZUG does not cordon any forms of fraud, corruption, and bribery of any kinds. The position must report immediately to management of any suspicions based on real evidence or solid insights.
8. Job requires this position at front desk duties in showroom and support colleagues during events in the showroom. V-ZUG emphasizes the culture of teamwork in the organization.
9. Provide weekly visit and sales reports.

10.  Achieve and exceed sales target KPIs set.

11.  Conduct onsite product demonstrations to end-consumers.

12.  Position also entails the upkeep of the showroom conditions in tip-top condition.

Requirements

-      Relevant experience, track-record of the abilities to develop D2C sales of products/services in the luxury segment preferred.

-      Elegant and has fine taste in-line with the role of a full representation of an international luxury brand.

-      Capability to inspire and influence with a personal approach for quality of life, taste and style.

-      Team player, though independent in making good judgment/decisions under pressure.

-      Self-motivated and result-driven, passion in the job with can-do attitude and yet always honest and with high integrity standards (and record).

-      Comprehensive English language skills, both written and verbal; able to communicate in Mandarin.

-      Diversity and Inclusion: We are committed to fostering a diverse and inclusive workplace. While all qualified candidates are encouraged to apply, we particularly welcome applications from male candidates to support our efforts in achieving a balanced representation within our team.

• Serve as the main contact between customers and the workshop to ensure quick responses and smooth service.

• Advise customers on vehicle maintenance and repair needs.

• Arrange test drives with customers to identify any additional issues, if needed.

• Accurately record customer concerns on the job card.

• Provide estimated time for completion.

• Monitor service progress and update customers.

• Inspect repaired vehicles before handing them back to customers.

• Coordinate with other departments to fix any issues after repairs.

• Manage vehicle check-in and check-out processes.

• Follow up with customers to ensure satisfaction with the service. 

• Complete admin tasks, billing, and close job cards on time. 

• Manage and maintain the Management System, ensuring accurate data entry, record management, system updates, and report generation to support business operations.

About the Role

Our client, a MAS-regulated financial services firm, is seeking a client-focused Senior Client Advisor to join its growing team. This role is responsible for developing and managing relationships with affluent and high-net-worth individuals, providing wealth and investment solutions, and supporting clients throughout their financial journey.

The ideal candidate is a motivated relationship manager with strong knowledge of wealth management products, excellent client engagement skills, and the ability to build and maintain long-term client relationships.

Key Responsibilities

• Develop, manage, and deepen relationships with affluent and high-net-worth clients.
• Understand clients' financial objectives and provide suitable wealth management, investment, and financial planning solutions.
• Conduct KYC, Client Due Diligence (CDD), ongoing reviews, and regulatory documentation in accordance with MAS requirements.
• Facilitate trade placements and coordinate investment transactions accurately and efficiently.
• Provide clients with timely market updates, investment insights, and recommendations tailored to their needs and risk profiles.
• Maintain a high standard of client service and build long-term relationships through proactive engagement.
• Ensure compliance with internal policies, regulatory requirements, and industry best practices as a Registered Representative.
• Support product education and training initiatives for clients and internal stakeholders.
• Participate in business development initiatives, strategic projects, and special assignments as required.
• Handle administrative and operational matters related to client servicing and account maintenance.

Requirements

• Recognized university degree or equivalent professional qualification.
• Relevant experience in wealth management, private banking, financial advisory, external asset management, or investment-related roles.
• Strong knowledge of investment products, wealth management solutions, and financial markets.
• Proven track record in client acquisition, relationship management, and business development.
• Strong interpersonal, communication, and presentation skills.
• Self-motivated, entrepreneurial, and results-oriented with a strong sales drive.
• Experience managing clients from Greater China, Indonesia, Thailand, Malaysia, or other Southeast Asian markets is advantageous.
• Ability to travel regionally when required.
• Possess relevant CMFAS qualifications, including M5, M6, M6A, M8, M8A, M9, and M9A (or equivalent), where applicable.
• Familiarity with MAS regulations and compliance requirements.

Compensation & Benefits

• Competitive basic salary of up to SGD 15,000 per month (commensurate with experience).
• Attractive unlimited commission structure with strong earning potential.
• Opportunity to work with a growing and dynamic wealth management platform.
• Supportive and entrepreneurial environment with career growth opportunities.
• Ongoing professional development and product training.

Manage client wealth holistically:

- Take a comprehensive approach to managing client wealth and investments

- Consider all aspects of client financial situation and goals

- Provide integrated solutions for wealth management and planning

Develop long-term financial plans:

- Work with clients to set and achieve long-term financial goals

- Develop personalized financial plans aligned with client objectives

- Review and update plans regularly to reflect changes in client circumstances

Provide investment advice and portfolio management:

- Offer expert investment advice and guidance

- Manage client portfolios and make investment decisions

- Monitor portfolio performance and adjust strategies as needed


Build relationships with high-net-worth clients:

- Foster strong relationships with affluent clients

- Understand client goals, needs, and preferences

- Provide exceptional service and tailored solutions to meet client needs

Develop wealth management strategies for clients:

- Create tailored wealth management plans aligned with client goals

- Consider all aspects of client wealth, including investments, taxes, and estate planning

- Collaborate with clients to set and achieve wealth objectives

Provide investment advice and planning for wealth growth/protection:

- Offer investment advice and strategies for wealth growth and protection

- Provide guidance on asset allocation, risk management, and wealth preservation

- Help clients navigate complex investment decisions

Analyze client portfolios and optimize wealth plans:

- Review and analyze client portfolios and wealth plans

- Identify areas for optimization and improvement

- Implement changes to enhance portfolio performance and alignment with goals

Focus on long-term wealth goals and legacy planning:

- Help clients set and achieve long-term wealth goals (e.g., retirement, legacy)

- Consider estate planning, tax efficiency, and intergenerational wealth transfer

- Provide guidance on philanthropy and charitable giving strategies

• Attend to customer enquiries and provide advice on necessary/suggested services
• Scheduling customer appointments and providing quotations
• Coordinate with technicians to facilitate daily work flow
• Manage required stock/inventory
• Perform other ad-hoc duties assigned

Requirements:

• Candidates must possess at least GCE 'O' Level or NTC2
• Good command of English
• Relevant work experience will be an advantage
• Interest in cars and knowledge in repair works
• Possess initiative, responsible and willing to learn
• Able to multi-task and work in a fast-paced environment
• Strong coordination and communication skills
• Remuneration to commensurate with experience
• Class '3' driving license

As an OMS First Choice Advisor at DHL, you'll overcome daily logistical challenges to ensure warehouse operations run smoothly and deliver value to our customers. In a fast-paced environment, where every day is different, you'll have the autonomy to make decisions and be able to continually grown professionally.

• Lead the implementation of our operations management system.

• Drive the standardization of processes and continuous improvement tools across all sectors within DHL Supply chain.

• Drive the flow of value within new businesses and transformative projects using your operational and project experience

• Train and coach stakeholders on performance management, standardization, leadership and continuous improvement tools.

• Influence key stakeholders to drive change

• Work with systems engineer to implement and leverage on performance tracking and resource planning tools in a sustainable and efficient manner.

Detailed Responsibilities

• Take charge of the overall OMS governance for all sites, role modeling culture and behavior, change management expectations

• Train and coach the development of OMS culture infrastructure with site champion, owner and site management team

• Support site manager on span of control analysis and adjustment plan

• Support site leadership team to develop Excellence School (physical infrastructure, trainers, training program and materials) and ensure standardization across sites

• Ensure site management team adhere to the OMS standards and are focused to have shop floor team following the OMS standards and deliver continuous improvement initiatives with financial impact

• Review the standard training matrix and program with each site, including particularities, detailing processes that need to be covered during trainings

• Develop business cases at sites that are under OMS implementation

• Share experiences, business cases of successful implementations, best practices and capabilities of OMS with site leaders and OMS champion

• Support site OMS Champions to speed up on OMS coverage on sites

• Gather information for standardization control (focused on OMS culture) with sites and monitor the progress with site management team

• Review implementation status with each site and report to the country lead on accomplishments and critical points

• Work with OMS Engineer to set up and maintain system infrastructure

• Understand and address challenges with infrastructure, cultural and behavioral changes with OMS country lead

• Any other assignments from the OMS country lead

Requirements:

• Bachelor's degree, preferably in Supply Chain or Engineering

• Strong operational background in 3PL and/or Warehouse operations is highly regarded

• Experience implementing Lean methodologies (Lean Six Sigma Green/ Black Belt)

• Strong change management skills; able to influence and manage stakeholders across different working levels

• Passionate individuals with high initiative will be very highly regarded.

• WMS systems experience highly regarded

• Strong analytical or out of the box thinking

• Project management experience

• Computer Aptitude (MSWord, MS Excel, MS Powerpoint, PowerBI)

• Independent, and able to work in a team in a fast-paced environment

A Junior IT Support Engineer provides technical assistance and support to end-users, ensuring the smooth operation of computer systems and networks. Key responsibilities include :

- Technical Support:

- Troubleshoot and resolve technical issues related to hardware, software, and network systems

- Provide remote and on-site support to end-users, addressing their technical concerns and resolving issues efficiently

- System Maintenance:

- Perform routine maintenance tasks, such as software updates, patches, and system checks

- Assist in the deployment and configuration of new hardware and software

- Problem-Solving:

- Identify and diagnose technical problems, providing timely and effective solutions

- Collaborate with senior IT staff to resolve complex technical issues

- Documentation:

- Document technical issues, resolutions, and procedures for future reference

- Maintain accurate records of IT assets, software licenses, and system configurations

- User Support:

- Provide training and guidance to end-users on the use of IT systems and applications

- Develop and maintain user documentation and guides

Requirements and Skills:

- Education: ITE/Diploma in Computer Science, Information Technology, or a related field

- Technical Skills:

- Strong understanding of computer systems, networks, and operating systems (Windows, macOS, Linux)

- Experience with help desk software and ticketing systems

- Soft Skills:

- Excellent communication and interpersonal skills

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment and prioritize tasks effectively

- Good time management and organizational skills

- Certifications:

- CompTIA A+, Network+, or similar certifications are a plus

Career Path:

- Growth Opportunities: upgrading skill and specialize in specific areas (e.g., cybersecurity, cloud computing), or move into IT project management

- Professional Development: Opportunities for ongoing training in emerging technologies and IT service management best practices

- Training will be provided

YOUR FUTURE SELF WILL THANK YOU FOR THIS.

Going through school, entering the workforce…
There appears that tiny voice in your head asking, “What’s next for me?”

At this point, many feel the pressure to have everything figured out — but the truth is, even people in their thirties are still exploring..

Well, school teaches you the theory. Work gives you the experience.
Theory explains how things should work. Experience shows you how they actually do.

Here at Catalyst Marketing, we support recognised brands across telecommunications, edu-tech, and non-profit industries by delivering face-to-face marketing solutions while investing in leadership development and personal growth.

As a Brand Experience Advisor, you are the face of the brand — creating positive customer experiences and representing clients with professionalism, confidence, and authenticity.

Phase 1: The Foundation — the starting point where you build essential knowledge and core skills

Sales Support Assistant

Responsibilities

• Assist the sales team in preparing accurate quotations, proposals, and sales documents to support customer acquisition
• Follow up on customer inquiries and sales opportunities to maintain engagement and drive sales growth
• Coordinate with customers to confirm order details and resolve issues promptly
• Maintain and update customer records to ensure accurate sales follow-up and data integrity
• Process customer orders accurately and efficiently to meet customer requirements
• Coordinate with operations and logistics teams to ensure timely order fulfillment and delivery
• Monitor order status and provide regular updates to customers and sales coordinators to manage expectations
• Prepare sales follow-up reports to track performance and support decision-making
• Maintain organized filing systems and documentation related to sales activities for easy retrieval and compliance

Required competencies and certifications

• Proficient in Microsoft Office Suite and ERP systems to manage sales and order processing tasks effectively
• Strong command of IT tools and shipping software to support sales and logistics coordination
• Ability to work precisely and meet objectives and deadlines in a fast-paced environment
• Fluent in English to communicate clearly with international customers and internal teams

Preferred competencies and qualifications

• Experience serving marine customers for 6 months to 1 year to understand industry-specific needs and customer expectations
• Additional language skills to enhance communication with diverse international clients

Job Summary

Support and coordinate sales activities to ensure smooth communication among customers, sales, operations, logistics, and finance teams while maintaining high customer satisfaction.

Responsibilities

• Coordinate daily sales activities to support the sales team in meeting sales targets.
• Prepare and follow up on quotations and proposals to facilitate sales processes.
• Maintain clear communication between customers and the sales team to ensure alignment.
• Monitor sales inquiries and provide timely responses to customers to enhance satisfaction.
• Process customer orders accurately and efficiently to ensure order fulfillment.
• Collaborate with order processing, warehouse, and logistics teams to ensure timely delivery.
• Track order status and proactively update customers on delivery schedules.
• Resolve order-related issues and discrepancies to maintain smooth operations.
• Serve as the primary contact for customers regarding order status, documentation, and service requests.
• Handle customer inquiries, complaints, and feedback professionally to build trust.
• Build and maintain strong relationships with existing customers to support retention.
• Prepare sales reports, order summaries, and performance tracking reports to inform management.
• Maintain accurate customer records, contracts, and sales documentation for compliance.
• Ensure proper filing and record management of all sales-related documents.
• Assist in preparing monthly sales forecasts and management reports to support planning.
• Coordinate shipment schedules with logistics to ensure timely dispatch.
• Monitor shipment progress and communicate updates to customers and internal stakeholders.
• Work closely with finance to ensure invoices and payment documentation are processed correctly.
• Use Microsoft Office Suite and ERP systems proficiently to manage sales and order data.
• Apply precision and meet objectives and deadlines consistently in daily tasks.

Preferred competencies and qualifications

• Fluent English communication skills to engage effectively in international settings.
• Experience with shipping software and key IT tools relevant to sales and logistics.
• Minimum 2 years of experience serving marine customers.

Responsibilities

• Enter data accurately and efficiently to maintain up-to-date records
• Provide responsive customer service by addressing inquiries and resolving issues
• Coordinate daily operations to ensure smooth workflow and timely task completion
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