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Customer Service Manager

Job Summary

We are seeking a customer-focused and results-driven Customer Service Manager to oversee customer engagement, service delivery, and business development initiatives. The successful candidate will be responsible for building strong customer relationships, promoting the organization’s products and services, supporting customer retention efforts, and contributing to overall business growth.

Key Responsibilities

Customer Engagement & Service Excellence

• Build and maintain positive relationships with prospective and existing customers.
• Understand customer needs and provide suitable recommendations on available products and services.
• Deliver professional and responsive customer service across various communication channels.
• Address customer enquiries, feedback, and concerns in a timely and effective manner.
• Ensure a positive customer experience throughout the customer journey.

Business Development & Sales Support

• Promote products, services, membership plans, and service packages to customers.
• Support the achievement of business objectives through proactive customer engagement and relationship management.
• Identify opportunities to enhance customer satisfaction, retention, and service utilization.
• Maintain accurate records of customer interactions, enquiries, and sales activities.
• Monitor customer trends and provide feedback to support business improvement initiatives.

Operations & Administration

• Maintain up-to-date knowledge of the organization’s products, services, policies, and procedures.
• Prepare and maintain reports, customer records, and administrative documentation as required.
• Ensure compliance with company policies, operational procedures, and service standards.
• Assist with the coordination and implementation of customer engagement initiatives and promotional activities.

Team Collaboration

• Work closely with colleagues and stakeholders to ensure seamless service delivery.
• Contribute to a positive, inclusive, and customer-oriented work environment.
• Participate in training and development activities to enhance professional knowledge and skills.

Job Requirements

• Diploma, Advanced Diploma, Degree, or equivalent qualification in any discipline.
• Experience in customer service, sales, client relations, business development, hospitality, retail, wellness, or a related field will be an advantage.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to work independently and collaboratively in a team environment.
• Good organizational, administrative, and problem-solving skills.
• Proficient in Microsoft Office applications and basic reporting tools.
• Customer-oriented with the ability to manage multiple priorities in a dynamic environment.

Preferred Competencies

• Customer relationship management
• Service excellence and customer engagement
• Communication and interpersonal skills
• Sales and business development support
• Problem-solving and conflict resolution
• Team collaboration and stakeholder management

We welcome applications from all suitably qualified candidates. Selection will be based on merit, skills, experience, and the ability to perform the requirements of the role.

The Role

This is a multifaceted role that will ensure overall post-Merger & Acquisition integration plan efficiency for Diaverum Holding SEA Pte Ltd, along with supporting consistencies in daily clinical operations, operational efficiencies and standards. He/she will act as a trusted partner and advocate throughout the integration life cycle with Country Management & Corporate medical team. The Integration Specialist will also develop, document, maintain, train and drive Diaverum’s Standard Operating Procedures (SOPs) and best practices at clinic level.

Role & responsibilities:

• Partner and work seamlessly with cross-functional stakeholders to develop and execute the integration project plan (Diaverum’s processes & systems) in a timely manner.
• Manage the post-merger clinics strategy plans & execution, in partnership with Country Management and Diaverum’s Regional & Corporate team.
• Ensure that the clinic management fully understands and follows Diaverum’s Policies, Procedures and Guidelines and develop skills to assure and teach future nurses as mentors.
• Being accountable for collaborating with members of the health care team to design, implement, and measure safe, cost-effective, evidence-based care strategies.
• Responsible for increasing the level of skills of the clinic staff by means of development and implementation of clinic based education programs.
• Planning and coordinating an effective orientation and in-service program.
• Practicing in a manner that conforms the Code of Conduct of Ethics for Nurses and the Diaverum’s Code of Conduct.

Job Requirement:

• Bachelor degree in nursing from an accredited university with at least 5 years in acute/outpatient care setting or related facility is necessary.
• Master degree in Nursing with a clinical focus will be highly desirable.
• Experience in putting together project roadmaps and planning.
• The ability to work independently in a face-paced environment.
• Excellent English communication skills with the ability to handle inevitable objections, inspire trust and generate project enthusiasm.
• 50% Business travelling will be required.

Responsibilities:

• Develop potential sales and businesses plan to achieve
• Track sales goals and reporting results as necessary.
• Liaise with clients on project details, design concepts and requirements
• Manage client’s expectations on projects, events or exhibition
• Prepare budget and cost management for tender submission or quotation for client's review
• Brief designers on concepts and specification requirements of clients project
• Meetings and liaise with consultants, sub-contractors and any other parties involved to deliver project based on client’s requirements
• Assist Operations to resolve operational issues related to projects
• Submit relevant documents to Landlord, building management and/or relevant authority in a timely manner
• Inspect off-site fabrication and on-site installation
• Ensure project is completed smoothly and step up to resolve any problems that might occur
• Any other duties as assigned

Requirements:

• Minimum Degree/Diploma or equivalent education
• Minimum of 2 years’ working experience in event / project management
• Possess excellent written and verbal communication skills
• A team player and able to multi-task and thrive in a fast-paced environment

Job Responsibilities including but not limited to:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Purpose

Provide coordination, administrative and analytical support to the Project Manager to ensure seamless project execution.

Key Accountabilities

1. Administrative Coordination

• Prepare and maintain project dashboards (Gantt charts, cost trackers, risk heat maps).
• Draft meeting agendas, record minutes and track action‑item closure across stakeholders.

2. Documentation & Compliance

• Manage permit applications (e.g. MOM, PUB, BCA submissions) and tracking of approval cycles.
• Maintain transmittal registers, drawing logs and HSE compliance records.

3. Data Analysis & Reporting

• Consolidate weekly progress data: man‑hours, material receipts, subcontractor productivity.
• Support financial reporting: compile budget vs. actual, invoice schedules and cashflow forecasts.

4. Procurement Support

• Assist in RFQ issuance, bid evaluation scoring and vendor onboarding documentation.
• Track long‑lead items and escalate potential schedule impacts.

Qualifications & Experience

• Diploma or B.Eng with 2–4 years in project coordination or planning roles; exposure to large‑scale Engineering projects.
• Basic understanding of contract terms, procurement processes and regulatory filings.

Core Competencies

• Highly detail‑oriented and process‑driven.
• Strong written & verbal communication; able to engage with technical and commercial teams.
• Skilled in Excel, MS Project and SharePoint/document‑management platforms.
• Negotiate scope changes and manage high-stakes client communication.

Responsibilities

Regulatory Compliance & Operational Readiness

• Ensure compliance with applicable maritime laws, international conventions, flag state requirements, and industry standards.

• Monitor regulatory developments and implement necessary changes to maintain compliance.

• Ensure vessels maintain cargo-worthiness standards, including proper maintenance of cargo holds, cargo gear, and critical spare parts.

• Support operational readiness across the fleet through regular monitoring and assessments.

Designated Person Ashore (DPA)

• Act as the Designated Person Ashore under the International Safety Management (ISM) Code.

• Oversee the implementation and effectiveness of the Safety Management System (SMS).

• Conduct internal audits and ensure timely corrective and preventive actions are implemented.

• Serve as the key link between shipboard personnel and shore management on safety matters.

Company Security Officer (CSO)

• Act as Company Security Officer in accordance with the International Ship and Port Facility Security (ISPS) Code.

• Develop, maintain, and review Ship Security Plans.

• Conduct security assessments, drills, and training programmes.

• Monitor and enhance fleet security preparedness and compliance.

HSSEQ Management

• Develop, implement, and maintain integrated HSSEQ policies, procedures, and management systems.

• Monitor HSSEQ performance indicators, incident trends, and compliance metrics.

• Lead investigations into incidents, near misses, and non-conformities.

• Drive continuous improvement initiatives across all HSSEQ functions.

Safety Leadership & Culture

• Promote a proactive safety culture throughout the organisation.

• Conduct safety awareness programmes and training sessions for shore-based and vessel personnel.

• Coordinate regular vessel visits and inspections to assess HSSEQ standards.

• Share lessons learned and best practices across the fleet to improve overall performance.

Emergency Response & Crisis Management

• Develop and maintain emergency response procedures and contingency plans.

• Coordinate emergency drills and exercises.

• Support crisis management activities during incidents and emergencies.

Environmental Management

• Ensure compliance with MARPOL and environmental regulations.

• Implement environmental protection programmes and sustainability initiatives.

• Monitor environmental performance and promote best practices to minimise operational impact.

Quality Management

• Maintain and improve the company's Quality Management System.

• Monitor quality performance and customer feedback.

• Support certification requirements and continuous improvement programmes.

Risk Management

• Conduct risk assessments covering safety, security, quality, and environmental aspects.

• Develop mitigation measures and ensure effective implementation.

• Support departments in identifying and managing operational risks.

Requirements

• Maritime-related Degree or equivalent qualification.

• Class 1 Certificate of Competency (Master Mariner).

• Previous shore-based experience in HSSEQ, marine operations, or fleet management.

• Certified Designated Person Ashore (DPA) and Company Security Officer (CSO).

• Experience in vessel inspections, audits, and regulatory compliance.

• Strong knowledge of dry bulk vessel operations, SOLAS, ISM, ISPS, and Flag State requirements.

• Excellent leadership, communication, and stakeholder management skills.

• Ability to travel internationally on short notice.

• Additional language skills and experience with gas cargoes or gas-fuelled vessels are advantageous.

Preferred Profile

• Strong leadership and people management capabilities.

• Excellent analytical and problem-solving skills.

• Proactive approach to safety, compliance, and operational excellence.

• Ability to work effectively in a multicultural and international shipping environment.

Responsibilities

• Identify and pursue new business opportunities to drive company growth and expand market reach
• Develop and maintain strong relationships with clients, partners, and key stakeholders across various industries
• Conduct client meetings, sales presentations, and negotiations to promote the company’s services and solutions
• Manage the full sales process including prospecting, lead generation, proposal preparation, negotiation, and closing
• Achieve assigned sales targets and contribute towards overall business development objectives
• Work closely with internal departments to ensure smooth service delivery and customer satisfaction
• Monitor market trends, competitor activities, and industry developments to identify new business opportunities
• Maintain accurate sales pipeline reports, customer records, and business updates
• Handle multiple sales opportunities effectively while meeting deadlines and priorities in a fast-paced environment

Requirements

• 2–6 years of sales or business development experience, preferably in a B2B environment
• Proven track record of achieving or exceeding sales targets and KPIs
• Strong experience in new business acquisition with a proactive and results-driven mindset
• Excellent communication and interpersonal skills with the ability to engage stakeholders across different industries and seniority levels
• Confident in conducting negotiations and business discussions with senior management and decision-makers
• Experience in subscription-based or solution-selling environments would be advantageous
• Familiarity with the shipping, maritime, or energy sectors will be an added advantage
• Strong presentation, negotiation, and relationship management skills
• Self-motivated, independent, and highly driven to achieve business objectives
• Able to multitask, manage priorities effectively, and work well under pressure

• Work closely with hiring managers to establish hiring needs, profile and requirements
• Implements and monitor all HR policies to ensure relevance and compliance
• Responsible for compensation and benefits, employee relations and welfare functions and HRIS
• Assist in formulating policies, design and implement programs relating to HR management and HR development functions
• Training & Development – Sourcing, coordinating and arranging suitable training programs
• Any other duties deemed necessary by management

Job Description Responsibilities:

• Ensure the projects are fully attended and completed to meet agreed deadlines
• Supervising the project progress to ensure that issues of the project are identified and solved
• Attend meetings, liaise and manage clients to complete project deliverables
• Experience managing a team on site at an event, ability to troubleshoot on site and react, provide solutions to the internal team, external suppliers and clients alike.
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.

Skill Requirements

• Strong project management skills
• Observant and paying great attention to detail
• Good interpersonal skills and effective communicator
• Problem solver and creative

Job Description:

• Oversee the day-to-day operations of the building
• Supervise and co-ordinate all maintenance and site staff
• Engage maintenance, repairs and improvement to the building
• Manage contracts and performance of service providers according to contractual requirements and/or government regulations
• Manage expenditure, budgets, financial records and vendor contracts
• Ensure compliance with Building Maintenance & Strata Management Act (BMSMA), relevant laws, government rules & regulations and policies
• Prepare agendas, minutes recording and convene and attend all councils meetings & AGM.

Job Requirements:

• Degree / Diploma in Estate Management, Building or related discipline
• Minimum 1 years of relevant experience in condominium management
• Mature and independent with the ability to lead team
• Good interpersonal and communication skills
• Proficiency in MS office and IT Savvy
• Knowledge of BMSMA and understanding of general building defects will be a plus
• Diligent, well organised and committed to excellence

Job Overview

The incumbent will be responsible for carrying out day-to-day management and service of the client according to contractual agreement and ensure that quality service is provided cost-effectively to meet the evolving needs of the business.

Job Responsibilities

• Provide contract/ operation/ service leadership and participates in developing and implementing consistent policies, procedures, controls in contract execution
• Maintain service level agreements and key performance indicators for services, review regularly in the light of changing business and operational needs
• Meet contractual manpower needs and standards – ensure proper induction program in place, skills upgrading, career development and retention
• Effective employee management and ensure compliance with local government legislation
• Drive employee and customer engagement process and improvements
• Ensure all statutory compliance and being the primary contact in respect of all contracts services and undertake risk assessments, organizing emergency procedures, liaising with clients by informing them of the developments
• Develop systems/ programs to improve quality, efficient utilization of equipment and materials and the productive use of labor

Requirements

Degree or Diploma in Management or relevant professional qualification or closely related field with minimum 2 or more years of progressive management experience working in a hospital environment services industry

Able to excel in a dynamic and demanding hospital environment while effectively leading, organizing, and managing people for facility services projects

Knowledge of contracts, documents, management of Systems/methods/ tools/ equipment/ materials and administrative procedures in a business-focused environment

Effective negotiating and influencing skills with a positive and forward looking proactive approach

Working Hours

Mon to Fri - 8am to 530pm, Sat - 8am to 12pm (Alt Sat)

EA License No: 96C4864 Reg. No.: R1873093 Loh Chiang Soon

• Remuneration package: Up to $9,000

• Top Leading A1 Main Construction in Civil Infrastructure Project

• LTA Project experience

Responsibilities

• Lead commercial and financial aspects of the company’s projects. The primary objective is to oversee pre- and post-contract management to maximize margins while mitigating contractual risks.Provide guidance and strategic support to project teams in the identification, notification, and preparation of variations and claims, including applications for extensions of time and related loss and expense claims.

• Support, where required, the preparation of tender submissions and contract documentation, including drafting and managing all contractual correspondence.

• Establish and maintain proper control of all contract-related records and documentation, including communications with subcontractors and relevant reports.

• Review project correspondence and recommend suitable response approaches, highlighting any potential contractual or commercial risks or implications.

• Ensure that all executed contracts are properly disseminated to relevant project personnel, and provide advice on contractual interpretation, obligations, and compliance.

• Prepare, compile, and conclude final accounts and variation claims.

• Provide support in ISO implementation, compliance, and audit processes.

Requirement

• At least 5 years of relevant experience

• Relevant experience in Construction MRT project is an advantage
  

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to

roy.yeo@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

EA License Number: 02C4944

Registration Number: R1217882

Posting Personnel: Yeo Yi Rong

69•• •757

Oversee day-to-day manufacturing operations.

Develop and implement production schedules and plans.

Ensure that production meets quality standards and specifications.

Manage and lead a team of production workers and supervisors.

Coordinate with engineering, procurement, and quality control departments.

Monitor production metrics and KPIs to identify areas for improvement.

Implement cost-saving measures and strategies to increase efficiency.

Ensure compliance with safety regulations and industry standards.

Manage inventory levels to support production schedules.

Provide training and development opportunities for staff.

Implement and oversee maintenance programs for production equipment.

Identify and resolve production issues in a timely manner.

Prepare and present production reports to senior management.

Working Location: Sentosa

Working Hours: 5 or 6 Working days subjected to operating hours & Shift

Salary Range:$3,500 ~ $4,000

Key Responsibilities and Accountabilities 

• Accountable for the achievement of top line and bottom line targets 

• Responsible for the training and development of the team (Cash handling, Inventory Management, Carmera setting, EPX/IMIX, Salesmanship) 

• Maintains site’s staff performance and quality by training, assessing and performing evaluations 

• In-charge of the site’s merchandises and stocks 

• Knowledge in basic trouble shooting of the equipment in the site 

• Make recommendations on pricing by reviewing sales activities; determining additional needed sales promotion; studying trends 

• Maintains the stability and reputation of the site by complying with legal and partner requirements 

• Responsible for keeping accurate records to assist with payroll and OT on a daily basis for the team on site 

• Perform any other reasonable tasks as may be requested from time to time 

Skills and Qualification 

• Minimum 4 years of retail/ sales experience with 2 years in a management role 

• Excellent verbal and written communication skills 

• An extrovert who shows no qualm in striking up conversation with strangers 

• The ability to impart knowledge and train others within the organization 

• Flexible and adaptable 

• A self-motivated fast learner with great interpersonal skills