Total 4,803 process improvement manager job vacancies in Others category

Our growing company is seeking to hire a sales manager who will be responsible for supervising and organizing our sales team.

Responsibilities:

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Qualifications:

• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

Job description (Restaurant manager)

Responsibilities

1. Operational Management

• Opening and closing the stall, ensuring everything is set up properly for operations.
• Monitoring stock levels and managing inventory, ensuring sufficient supplies.
• Supervising food preparation and presentation (for food stalls) to maintain quality and consistency.
• Managing the cleanliness and organization of the stall, ensuring hygiene standards are met.

2. Staff Supervision

• Hiring, training, and supervising staff to maintain operational standards.
• Assigning tasks and scheduling shifts to ensure adequate coverage.
• Monitoring staff performance and providing feedback or corrective actions when needed.

3. Customer Service

• Addressing customer inquiries, complaints, and feedback to maintain satisfaction.
• Ensuring customers have a pleasant experience at the stall.
• Managing wait times and resolving issues related to service.

4. Financial Management

• Handling daily cash flow, sales records, and preparing end-of-day reports.
• Monitoring sales targets and strategizing to increase revenue.
• Ensuring accurate handling of money, including cash and digital payments.

5. Compliance and Safety

• Ensuring compliance with local health, safety, and licensing regulations.
• Conducting routine checks to prevent safety hazards or hygiene issues.
• Maintaining records of inspections and certifications, where applicable.

6. Marketing and Promotion

• Implementing marketing strategies to attract customers (e.g., discounts, promotions, or events).
• Maintaining the stall's visual appeal and signage for branding purposes.
• Engaging with customers to promote new products or services.

7. Problem-Solving

• Addressing operational challenges, such as equipment breakdowns or staff shortages.
• Handling emergency situations efficiently and calmly.
• Identifying and implementing process improvements for smoother operations.

The Opportunity

We are seeking an accomplished and results-oriented Commercial Manager to join our growing Commercial team. This pivotal role will drive revenue growth through strategic business development, client engagement, and effective sales execution. The ideal candidate will thrive in a fast-paced, high-volume marine services environment, with a strong focus on Singapore’s port operations.

Key Responsibilities:

• Business development: Identify and secure new opportunities to achieve and exceed sales targets.
• Market intelligence: Conduct research and monitor industry trends to inform commercial strategies.
• Client acquisition: Drive proactive outreach, including cold-calling and lead generation.
• Relationship management: Build and sustain strong client partnerships through regular engagement and responsive service.
• Contract negotiation: Negotiate agreements and prepare contracts within defined parameters.
• Cross-functional collaboration: Align commercial initiatives with operational objectives.
• Strategic insights: Provide market-driven recommendations to support long-term planning.

Requirements:

• Diploma or Degree in Maritime Studies, Business, Marketing, or a related discipline.
• Relevant commercial background with proven success in key account management and vessel chartering, preferably within the marine towage industry either port operations or ocean-going towage.
• Self-starter with strong initiative and resilience under pressure.
• Excellent analytical, communication, and presentation skills.
• Minimum 5–7 years in a managerial role, with prior experience engaging client decision-makers and senior management.

Key Responsibilities:

Operations & Process Management:

- Oversee day-to-day business operations to ensure efficiency.

- Develop, implement, and improve operational policies and procedures.

- Ensure compliance with company policies, industry regulations, and safety standards.

- Identify and resolve operational challenges to enhance business performance.

Strategic Planning & Business Growth:

- Assist in setting and executing business objectives and strategic goals.

- Analyze operational data to identify areas for improvement.

- Work with senior management to optimize company resources and drive growth.

- Implement best practices to increase productivity and profitability.

Team Leadership & Workforce Management:

- Supervise, mentor, and train employees to enhance performance.

- Set clear objectives and track team performance.

- Foster a positive work environment that promotes teamwork and accountability.

- Handle staffing issues, including recruitment, training, and performance evaluations.

Financial & Budget Management:

- Assist in budgeting, forecasting, and financial planning.

- Monitor operational expenses and identify cost-saving opportunities.

- Ensure that financial targets and key performance indicators (KPIs) are met.

Stakeholder & Customer Relations:

- Maintain strong relationships with vendors, clients, and partners.

- Address customer concerns and ensure a high level of service delivery.

- Negotiate contracts and agreements to benefit the company.

Technology & Process Improvement:

- Implement and manage operational technology and software.

- Streamline workflows to improve efficiency and reduce costs.

- Stay updated with industry trends and incorporate best practices.

Qualifications & Skills:

- Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).

- Proven experience in operations management or a similar leadership role.

- Strong leadership, problem-solving, and decision-making skills.

- Excellent communication and interpersonal abilities.

- Proficiency in operations management software and data analysis tools.

- Ability to manage multiple priorities and work in a fast-paced environment.

Interested Candidates Kindly Whatsapp @ +65 8838 7279 with your updated resume.

Job Summary

Lead and manage sales and corporate functions in Singapore for a Japanese logistics company. Develop strategies, oversee P&L, drive operational improvements, and coordinate with regional offices to ensure business growth and operational excellence.

Responsibilities

• Manage sales and corporate functions in Singapore to achieve operational excellence and drive measurable business growth
• Develop and execute customized business and sales strategies for logistics services to increase revenue and expand market share
• Oversee full P&L responsibilities including budgeting, financial planning, and performance monitoring to meet profitability targets
• Lead and coordinate multiple departments to foster collaboration and enhance team performance
• Align strategies and report business progress accurately by coordinating with Japan Headquarters and overseas offices
• Drive operational improvements by implementing digitalization and IT initiatives to increase efficiency and competitiveness
• Ensure compliance with internal policies, governance standards, and local regulations to mitigate operational risks

Required competencies and certifications

• Demonstrated experience in the logistics or freight forwarding industry within a Japanese company environment
• Proven management experience covering both sales and corporate functions to deliver measurable business results
• Strong leadership, decision-making, and execution skills to guide teams and implement strategies effectively
• Experience working in Singapore or other overseas markets to navigate diverse business environments

Preferred competencies and qualifications

• Business-level proficiency in Japanese language to facilitate communication with Japanese stakeholders
• Knowledge of IT systems, digital transformation (DX) initiatives, or business process improvement to support innovation
• Regional management experience in Southeast Asia to oversee cross-border operations and market dynamics

Other Information

Compensation & Benefits

• Monthly Salary: SGD 6,000 – 10,000 (commensurate with experience and capabilities), negotiable
• Bonus: Based on company and individual performance
• Benefits: Medical insurance, leave entitlement, and others in accordance with company policy

Only shortlisted applicants will be notified.

---

We’re looking for a flexible Marketing Manager that supports the marketing department by assisting in developing and executing marketing strategies, conducting market research, analyzing campaign performance, and creating content, all while collaborating with other departments to achieve business goals. 

Responsibilities:

·      Contributes to the development of marketing plans and strategies.

·      Helps in managing and optimizing marketing budgets.

·      Conducts market research and analyzes data to identify trends and opportunities.

·      Manages social media accounts and develops content for various digital channels.

·      Coordinates and works on marketing campaigns across various channels.

·      Assists in creating marketing content, including blog posts, social media posts, newsletters, and promotional materials.

·      Communicates with internal teams and external partners to ensure project timelines and deliverables are met.

·      Stays up-to-date with industry trends and best practices.

Qualifications:

·       Proven relevant marketing experiences.

·       Strong communication skills

·       Organizational skills

·       Knowledge of marketing principles and digital tools.

Position Title: Care Studio and Rehab Manager
Location: Bright Hill
Working Days: Monday – Friday
Working Hours: 8:30AM – 6:00PM
Salary: $7,000 – $9,000

Job Description

• Support the development and implementation of operational and strategic initiatives for the Care Studio and Rehabilitation Department.

• Assist in the development and enhancement of Care Studio programmes and services.

• Monitor departmental KPIs and manage budget and resource utilization.

• Oversee manpower planning and operations of the Care Studio and Rehabilitation teams.

• Develop policies and ensure compliance with regulatory requirements and MOH licensing standards.

• Support recruitment, staff development, and retention initiatives.

• Manage the daily operations of the Care Studio and Rehabilitation Department.

• Develop and promote centre-based and home-based rehabilitation and day care programmes.

• Oversee the delivery of community and home care services.

• Manage healthcare needs assessments and the implementation of care plans for clients.

• Coordinate and monitor clinical and service quality indicators for continuous improvement.

• Manage enquiries, feedback, complaints, and incidents relating to centre operations.

• Identify and establish partnerships to support business development and client acquisition.

• Maintain relationships with existing and prospective partners and organizations.

• Ensure compliance with the Personal Data Protection Act (PDPA) relating to clients and staff.

Requirements

• Degree or Master's qualification in Allied Health or related disciplines preferred.

• Minimum 5 years of experience in a community care setting.

• Minimum 2 years of supervisory experience.

• Possess a valid BCLS + AED certification.

• Knowledge of the Intermediate and Long-Term Care (ILTC) landscape will be an advantage.

• Experience in quality and risk management.

• Experience in coaching, counselling, and manpower planning.

• Experience in start-up operations for care centres, nursing homes, or elderly home care services will be an advantage.

• Proficient in Microsoft Office applications.

• Experience with Infocare systems will be an advantage.

WhatsApp me your resume for quicker processing! ☺️

WhatsApp: https://wa.me/6584067823 (Shiro)

SHEE YOKE RU|R26161758 | The Supreme Hr Advisory Pte Ltd EA No: 14C7279

The client is a HNW insurance broker firm that partners with private banks to provide wealth management solutions to the UHNW individuals. They are expanding their sales support team (north asia client coverage).

Job Description

• Maintain service standards to develop and improve customer satisfaction and retention
• Ensure that all customer requests are handled in a timely and consistent manner
• Ensure that all transactions are in adherence to regulatory, compliance and internal audit requirements
• Support sales team to provide excellent service to high net-worth clients to achieve client retention
• Partner customer, Business Support and service providers to ensure timely transaction processing and service delivery of customers requirements and enquiries

Experience & Skills required

• Minimum diploma required
• Good effective communication skills
• Knowledge and understanding of insurance products
• Analytical and logical thinking

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

Reg. No. R2199597
BeathChapman Pte Ltd
Licence no. 16S8112

Position/title: M&E Manager (Fortune Global 500 main contractor)

Salary Range: $8,000 – $11,000 monthly

Key Responsibilities:

1. Project Planning & Execution, oversee project planning, scheduling, and execution of M&E works, ensuring delivery within time, budget, and quality parameters.
2. Attend technical and site coordination meetings with clients, Consultants and other stakeholders.
3. Oversee construction activities, ensure site safety, and arrange timely delivery of M&E equipment and materials. Ensure all M&E systems meet required standards, specifications, and regulatory compliance.
4. Develop and manage budgets for M&E aspects of construction projects. Analyse, manage, and track project costs against budget.
5. Lead M&E teams, providing guidance for successful project completion. Manage M&E contractors and subcontractors, including monitoring performance and negotiating contracts.
6. Identify and address potential risks to prevent delays. Develop and manage project schedules to ensure timely completion.
7. Maintain accurate records, including project plans, drawings, and technical specifications. Serve as the primary point of contact for M&E-related matters, addressing client concerns and providing regular updates on project progress.

Requirements:

1. Degree or Diploma in Mechanical, Electrical, or Building Services Engineering, or equivalent.
2. Minimum 8–10 years of relevant experience in M&E coordination or project management within the construction industry, preferably with A1 main contractor companies.
3. Strong technical knowledge of mechanical and electrical systems, including HVAC, plumbing, electrical distribution, and fire protection systems.
4. Excellent project management, leadership, communication, and interpersonal skills. Strong problem-solving abilities and adaptability. Able to work in a fast-paced environment and meet tight deadlines.
   
   We regret that only short-listed candidates will be notified.

Registration No. R26162007

EA License No. 25S3022

Job Description

• Industry/ Organization Type: Freight Forwarding
• Position Title: Regional Commercial Manager
• Working Location: Gul Circle
• Working Hours: 5 days (Mon – Fri, 8.30am – 5.30pm)
• Salary Package: Basic salary up to $9,000 + AWS
• Duration: Permanent Role

Key Responsibilities

• Work with Senior Operations Managers to regularly review and plan service loading at each depot and identify any gaps.
• Create and implement a sales plan for each depot, targeting both existing and new customers, considering depot capacity, profit margins, regional market needs, and depot strengths.
• Support Senior Operations Managers in evaluating and growing the customer base.
• Communicate with customers regularly to understand their needs and offer suitable solutions.
• Identify and pursue new business opportunities through research and generating leads.
• Build and maintain strong relationships with key decision makers at current and potential customers, serving as the main contact to ensure satisfaction and handle concerns.
• Develop tools to measure customer satisfaction and set standard service level agreements (SLAs) and key performance indicators (KPIs) to track company performance.
• Lead price negotiations, understand market pricing, and set effective pricing strategies.
• Respond promptly to customer commercial enquiries, including preparing and following up on offers, in coordination with Senior Operations Managers and Customer Service.
• Develop and maintain sales reports.
• Set and achieve sales targets for each location.
• Support the budgeting process using sales forecasts, customer growth data, and demand for new services.
• Lead contract negotiations with customers to secure favorable terms for the company.
• Review contract documents, identify risks, and suggest solutions.
• Monitor contract compliance and resolve any issues or disputes that arise.
• Stay updated on industry changes, new technologies, and regulations that may affect the business.
• Provide market insights and recommendations to help shape company strategies.
• Lead, mentor, and manage a team.
• Work closely with internal teams to ensure successful delivery of products and services to customers.

APPLY NOW!!!

• Bachelor’s degree in Business, Sales, Marketing, or a related field, preferably in Logistics.
• At least 5 years of commercial experience in the tank container depot sector.
• At least 5 years of experience in sales or business development in a managerial role.
• Highly motivated, goal-oriented, and experienced in gaining stakeholder support and leading teams.
• Strong understanding of the tank container depot industry.
• Proactive and innovative, with proven success in building and executing sales processes.
• Strong analytical skills to identify market trends and unique selling points for different sites or regions.
• Proven sales track record and ability to secure key business accounts.
• Willingness to travel frequently, up to 50% of the time for business purposes.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #77380 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Description

• Industry/ Organization Type: IVF/Fertility Centre
• Position Title: Clinic Operations Manager
• Working Location: Orchard
• Working Hours: 5.5 days (Mon-Fri: 8am-5pm, Sat: 8am-12pm)
• Salary Package: Basic $6,500 - $7,000 per month
• Duration: Permanent

Key Responsibilities

• Oversee the daily operations of the nursing team in the IVF/Fertility Centre to ensure smooth clinic operations and quality patient care.
• Coordinate patient care across consultations, treatments, procedures, and follow-ups to ensure a smooth patient journey.
• Assist physicians during fertility procedures such as egg retrieval, embryo transfer, intrauterine insemination (IUI), and minor surgeries.
• Monitor patient treatment cycles, medication administration, and provide patient education to support treatment understanding and compliance.
• Ensure infection control, medication safety, and clinical protocols are followed to maintain patient safety.
• Lead, supervise, guide, and assess nursing staff and clinic coordinators to support team performance and development.
• Plan staff rosters, allocate manpower, and improve workflow to meet clinic needs.
• Conduct orientation, competency checks, and ongoing training for nursing staff to maintain clinical standards.
• Promote teamwork, professionalism, and patient-focused care within the nursing team.
• Provide counselling, emotional support, and education to patients undergoing fertility treatments.
• Address patient concerns promptly to maintain good patient service and satisfaction.
• Ensure patient records, consent forms, and documents are accurate, confidential, and compliant with regulations.
• Ensure compliance with Ministry of Health (MOH) regulations, licensing requirements, and clinic policies.
• Support quality improvement, audits, incident reporting, and risk management activities to improve clinic standards.
• Develop and review nursing standard operating procedures (SOPs), workflows, and clinical guidelines.
• Monitor inventory and procurement of medical supplies, medications, and consumables to ensure sufficient stock.
• Coordinate with laboratory, pharmacy, and other healthcare teams to support smooth clinic operations.
• Prepare operational reports and support management in planning and service development.

APPLY NOW!!!

• Registered Nurse with a valid nursing license.
• Degree or Diploma in Nursing.
• Advanced nursing qualification is preferred.
• 5–8 years of nursing experience, including 2–3 years in a supervisory or managerial role.
• Experience in IVF, fertility, O&G, reproductive medicine, or related clinical settings is preferred.
• Strong leadership, communication, interpersonal, and organizational skills.
• Experience in fertility treatment coordination and patient counselling is preferred.
• Good understanding of IVF regulatory standards and clinical workflows.
• Able to handle sensitive patient situations with empathy and professionalism.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #10009 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

• Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

• Develop strategic plan for optimized productivity

• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

• Adhere to company standards for excellence and quality

• Seek out opportunities for expansion and growth by developing new business relationships

• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

• Maintain project timelines to ensure tasks are accomplished effectively

• Develop, implement, and maintain budgetary and resource allocation plans

• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.

• Good knowledge of different business functions

• Proven success in a managerial role

• Strong decision-making ability

• Excellent communication, collaboration, and delegation skills

• Proven ability to develop and achieve financial plans

• Ability to motivate and lead employees, and hold them accountable

• Strong working knowledge of operational procedures

• Meticulous attention to detail.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.

• Helping identify marketing trends and key opportunities for innovation.

• Learning and working with various types of software for digital marketing.

• Working closely with sales and marketing department.

• Creating marketing materials such as white papers, case studies, and presentations.

• Giving presentations.

• Maintaining a marketing database.

• Providing administrative support to the marketing and sales team.

• Preparing, formatting and editing a range of documents.

• Understanding company product and brand.

• General office duties.

• Creating and interpreting a variety of reports.

• Organizing market research.

• Analyzing questionnaires and other forms of feedback.

• Updating social media accounts.

• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.

• Administration or sales and marketing assistant experience.

• Effective written and verbal communication skills.

• A high level of attention to detail.

• Ability to work effectively within a team and independently.

• Experience using computers for a variety of tasks.

• Competency in Microsoft applications including Word, Excel, and Outlook.

• Good organization skills.

• Related job and internship experience.

• Digital marketing experience.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

External Managers Department
The External Managers Department seeks to identify and develop relationships with the best breed of global investment managers to benefit GIC at large, and at the same time capturing investment opportunities to outperform our benchmarks.

What impact can you make in this role?
We are looking for a suitable candidate to join the Global Markets Team as a Portfolio Manager. The candidate will be part of the investment team which invests in funds run by external managers. Portfolio manager responsibilities include providing thought leadership on portfolio construction, conducting new manager selection and strategy due diligence, as well as structuring and monitoring existing fund investments.
 
While the role will be focused on discretionary macro, fixed income and agency mortgage strategies, the candidate may also get exposure to other strategies including relative value and commodities.

The role will be based in Singapore.

What will you do as a Portfolio Manager?
•Sourcing and performing due diligence on prospective external fund managers, including meeting managers and their teams, conducting reference checks, performing qualitative manager and strategy analysis, and performing quantitative track record analysis
•Monitoring existing investments, including having regular updates with managers, highlighting key matters to the Investment Committee, constantly re-evaluating original investment thesis and making timely recommendations
•Performing quantitative and qualitative analyses on portfolios and leading discussions on portfolio innovations including portfolio construction, trade structuring and risk management
•Performing strategy level analysis, including periodic research, portfolio risk analysis, and surfacing macro insights to the team and GIC at large
 
What qualifications or skills should you possess in this role?
•4 to 7 years of fund allocator experience in macro investing and/or fixed income capital markets experience 
•Strong financial modelling and / or programming skills with excellent analytical ability, strong writing, and communication skills  
•Be highly motivated, intellectually curious and adept at multi-tasking
•Independent thinker who is able articulate his/her views well, both in verbal and written form
•Strong team player who is comfortable in fostering new internal and external relationships

Work at the Point of Impact
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact. 

Flexibility at GIC
At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

GIC is an equal opportunity employer
GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please email grphrodtaops@gic.com.sg at any point of the application or interview process if adjustments need to be made due to a disability.

Learn More
Learn more about our External Managers Department here: https://gic.careers/group/external-managers-department/

To be considered for the role, please submit a formal application through the GIC Careers site at
https://careers.gic.com.sg/job-invite/16678/

About the role

The Incident Manager role drives timely resolution, ensures effective communication with both internal and external stakeholders, and supports post-incident reviews to identify root causes and capture lessons learned, preventing recurrence.

Key responsibilities

• Lead the end-to-end incident management process, ensuring prompt response and proper escalation of incidents.

• Coordinate across technical teams, vendors, and stakeholders to drive swift and effective resolution.

• Act as the central point of contact and decision-maker during incident situations.

• Manage communications across all organizational levels, from operational teams to executive leadership.

• Analyze incidents to identify trends and recurring issues.

• Ensure all incidents are accurately documented in accordance with Incident Management processes.

• Monitor, track, and report Incident Management metrics in line with defined KPIs.

• Conduct post-incident reviews to capture lessons learned and ensure completion of improvement actions.

• Collaborate with internal stakeholders to prepare regulatory reports (e.g., MAS incident reports for RI/PNI cases).

• Drive continuous improvement initiatives based on incident data and analysis.

About you

• 5–6 years of experience in incident management within a financial institution or regulated environment.

• ITIL v3 or v4 Foundation certification preferred.

• Relevant technical certifications (e.g., AWS, Azure, Cisco) are an advantage.

• Strong verbal and written communication skills, with the ability to clearly articulate complex issues.

• Good understanding of MAS Technology Risk Management Guidelines (TRMG).

• Foundational knowledge of IT infrastructure, including servers, networks, databases, and cloud platforms.

• Proven experience in managing complex incident resolution and root cause analysis across multi-vendor and multi-platform environments.

• Familiarity with monitoring and alerting tools such as ELK or SolarWinds is beneficial.

• Self-driven, proactive, and able to work independently.

Interested candidate who wish to apply for the advertised position, please click “Apply”. We regret that only shortlisted candidates will be notified 

EA License No.: 01C4394 (PERSOL Singapore Pte Ltd) 

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.