Position: Production Support – Data & Reporting

You will be part of a globally distributed team of Support Analysts providing follow-the-sun coverage across AMR, EMEIA, and APAC regions. In this role, you will:

Deliver Cross-Platform Subject Matter Expertise: Develop and maintain deep working knowledge across two reporting platforms — Horizon (Total/B2C Consumer Markets)and Business & Education 360 (B2B) — including data definitions, businesslogic, pipeline behavior, and differences in reporting structures between Consumer and Institutional Sales.

·      Operate a Tiered Support Model: Function as Tier 1 support for requests thatcannot be resolved through automation — including missing or incorrect datainvestigations, cross-report discrepancies, metric interpretation, and platformlogic clarification. Function as Tier 2 oversight for automated workflows(Slack forms, Accord bot, HCL), intervening when automation fails, requests areincomplete, or unusual patterns require manual review.

·      Manage the Slack Support Workflow: Monitor and triage incomingSlack support requests across five categories — Access Requests, Report DataInaccuracy, Report Other Problems, Enhancement Requests, and general questions— ensuring accurate categorization, timely response, and clear user communicationincluding request status and resolution ETA.

·      Conduct Data Investigation & Reconciliation: Investigate and resolvecomplex data questions, including reconciling metric discrepancies between Horizon and B&E 360, validating report accuracy, diagnosing unexpected reporting behavior, and identifying data pipeline or logic issues. Determine whether an issue reflects user misunderstanding, expected platform behavior,data latency, or a true defect requiring escalation.

·      Guide Users on Data Interpretation: Provide clear, accurate explanations of metric definitions, data availability, reporting limitations,and platform-specific logic to ensure users correctly interpret data across both B2C and B2B ecosystems.

·      Ensure Operational Continuity & Escalation: Collaborate with thePlatform Operations Lead, Data Engineering (GBI), and Reporting Product Owners to escalate platform defects, broken data pipelines, and systemic reporting issues. Support executive-level inquiries requiring deeper analysis.

MinimumQualifications

·      Experience in Sales or Channel Performance reporting and related metrics and KPIs, ideally within a technology company.

·      Demonstrated ability to support business-critical BusinessIntelligence platforms in an operational capacity.

·      Experience querying data sources to investigate, validate, and explain data to business users.

·      Experience working with BI platforms and tools such as Tableau,ThoughtSpot, Business Objects, or equivalent.

·      Ability to manage concurrent support requests across multiple platforms and time zones with consistent quality and responsiveness.

·      Strong written and verbal communication skills, with the abilityto translate technical findings into clear business language.

·      Bachelor's degree or equivalent experience required.

PreferredQualifications

·      Familiarity with B2B and B2C sales reporting structures, includingInstitutional Sales, Consumer Channel metrics, and related data definitions such as ICDF.

·      Experience operating within automated support workflows (e.g.,Slack-based intake, chatbots, or ticketing systems) and managing exceptionhandling when automation is insufficient.

·      Ability to work effectively in a globally distributed team model with regional handoff requirements and follow-the-sun coverage expectations.

·      Knowledge of data pipeline concepts sufficient to distinguish between data latency, logic errors, and platform defects during investigation.

·      Experience collaborating with engineering and product teams to escalate, document, and track resolution of platform issues.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The position requires engineer to carry out tasks related to the support of broadcast and broadcast IT related equipment and systems, including activities such as manning of support hotline, system diagnosis, remediation and monitoring, system administration, patching and preventive maintenance. In addition, the position is required also to support the planning and implementation of broadcast IT system projects.

• Provide technical support to broadcast equipment and systems in News Studios & News Post Production and asset management system, Outside Broadcast production van, News Room Computer System and etc.
• Document, communicate, collaborate, and handle fault incidents
• Assess system vulnerabilities and provide guidance, remediate and mitigate any reliability and security risks
• Perform troubleshooting and repair of broadcast equipment and system.
• Perform preventive and corrective maintenance broadcast and IT equipment.
• Work with different business units to provide technical solutions to enhance existing operation and setup
• Evaluate and recommend new broadcast IT equipment and system.
• Support project implementation of broadcast IT system and infrastructures including the support in drafting of technical specifications and costings documentations.
• Perform shift and standby duty to support broadcast system and infrastructures.

• Degree in Information Technology, Information Systems, IT Security or equivalent. CCNA, Certification in Information Technology networking field is an advantage.
• Candidate without the required academic qualifications but with at least 3 years of relevant experience in IT, Broadcast or Media Production related field are welcome to apply.
• Microsoft certifications such as MCSA preferred
• Project management experience preferred.
• Basic understanding of cloud / enterprise system architecture
• Network troubleshooting skills of IT devices maintenance and experience with management and configuration of networking devices (switches, routers, firewalls) will be preferred.
• Perform shift and standby duty to support broadcast system and infrastructures.

Responsibilities

• Create and maintain project documentation, including steering committee presentations.
• Engage in strategic planning to achieve long-term efficiencies and success.
• Facilitate a smooth transition to the application support team, addressing any pending open items and issues.
• Develop change management documentation and communication plans for end-users.
• Managing Service Requests; Incident Management; Problem Management, Change management and Relationship Management
• Ensuring continual Service Management Process Improvement; Disaster Recovery Planning and Testing.
• Handling user incident tickets and ensuring that affected users are informed as to resolution, (updating knowledge base as appropriate), this will involve supporting our applications on the trading floor as well as with back-office users.
• Handling escalated incident tickets and working with members of the team and developers.
• Supporting the resolution of high impact incidents on our services (including attendance at incident bridge calls).
• Owning problem tickets that have been raised for your application set.
• Providing resolution for open problems or ensuring that the appropriate parties have been tasked with doing so.
• Working with project managers on the introduction and supportability of new services and systems.
• Handling escalated incident tickets and working with members of the team and developers.
• Supporting the resolution of high impact incidents on our services (including attendance at incident bridge calls).

Skills Requirement

• Bachelors Degree in Engineering/Information Technology/ Computer Science
• 4-6 years of experience in banking domain.
• Exposure in Prem Fabric technology, end-to-end analytics and data platform designing for enterprises.
• Should be a Subject matter expert in Unix Scripting and hands on experience in automating the manual activities to reduce TOIL.
• Need to have debugging knowledge of all on Prem Fabric logs like system logs, application logs, security logs, event logs, error logs, access logs, audit logs, and debug logs.
• Exposure in GCP related technologies.
• Good in implementing and maintaining network architecture within GCP, including load balancers, VPNs, and connectivity with on-premises networks. Ensuring data security and compliance with industry standards by configuring IAM roles, service accounts, and access policies.
• Good in Oracle related technologies especially in SQL, PLSQL, Oracle Forms and Oracle Reports, Performance tuning.
• Need Realtime experience in Database migration activities like DB2 to Oracle Migration, on Prem to GCP Migrations.
• Exposure in Double-Take Cloud technology and experience in config of replication set and troubleshooting using logs.
• Familiarity with Jira or similar tools for backlog grooming, managing user stories, bugs, fixes, and test results.
• Hands on experience in Ansible with knowledge of Installing, configuring, provisioning, updating, upgrading, monitoring, mitigating, and troubleshooting systems.
• Exposure in ITRS Geneos – Experience in Gateway creations and Sampler creations

Be part of a global Japanese materials company that develops advanced engineering plastics used in automotive, electronics, industrial and consumer products. Grow your career in polymer application development and support in a global, innovative materials company.

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Grab Support team supports Grab's Partners, including drivers, passengers, and merchants, in using our products. The team is responsible for delivering exceptional customer service for our drivers, passengers, and merchant partners. As a Senior Product Analyst, you'll have the opportunity to collaborate with experts in technology, analytics, and business operations to drive the vision and growth of our platform.

Get to Know the Role

We are looking for a Senior Product Analyst with great analytical skills to help product teams be more data-driven and objective and guide the design of controlled experiments. You will work closely with different teams within a business line (Product, Business, Engineering, Design and Data Science) to understand data requirements, identify key metrics, and provide data-driven insights. You will also work with stakeholders to evaluate the feasibility of new business/product ideas and provide appropriate recommendations.

You will report to the Product Analytics Manager, and work onsite at the Grab Singapore One North office.

The Critical Tasks You Will Perform

• Dive deep into data to align with business objectives, recommending novel, data-driven solutions, including AI/ML strategies, to address key customer challenges.
• Define, track, and measure critical business metrics. Develop analytical frameworks and sophisticated models to examine product configurations and validate hypotheses.
• Design, implement, and analyze rigorous A/B tests and experiments to guide product decisions, ensuring findings lead to clear, data-backed recommendations.
• Proactively define and monitor key metrics, performing root cause analysis on metric shifts or anomalies to quickly deliver actionable insights.
• Transform complex data into concise, high-quality insights via reports and dashboards for executive decision-making, and contribute to data pipeline and custom data science model development.

What Essential Skills You Will Need

• You have at least 4 years of experience in data-related or quantitative fields such as Analytics, Data Science, Statistics, or Mathematics.
• You are fluent with SQL, Python, R or other scripting/programming languages.
• You are experienced in handling large datasets and maintaining complex Extract, Transform and Load (ETL) processes.
• You have solid statistical knowledge and hands-on experience running and analysing controlled experiments.
• You are proficient in creating dashboards using Tableau, PowerBI or other visualisation tools.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Company transport provided | Contract | 8am - 5.30pm | 1.5 hours break | Mon - Fri | West Area

Job Description
We are looking for dedicated individuals to join our team as Production Support Workers. In this role, you will:

• Wash manufactured parts
• Operate hand tools (grinding, drilling, polishing machine)
• Carry out ad-hoc tasks assigned by supervisors

Job Requirements

• Preferably at least 1 year of related experience (but not mandatory)
• Training will be provided
• Team player with a strong work ethic

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret to inform that only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chew Hong Huang

EA Personnel Reg. No.: R24124128

Job Description

This role focuses primarily on jewellery production for Apart.sg products, while also supporting Together Diamonds operations when required.

You will handle meaningful materials such as fur, hair, or ashes respectfully, ensuring each piece is prepared carefully and professionally.

You may occasionally assist with customer meetings or enquiries, so good communication skills and a calm, empathetic approach are important.

Key Responsibilities

Jewellery Production (Apart.sg focus)

• Create resin jewellery pieces containing ashes, fur or hair
• Assemble jewellery components (pendants, necklaces, bracelets)
• Set stones into jewellery settings
• Prepare and shape materials carefully inside moulds
• Perform quality checks on finished pieces
• Maintain cleanliness and organisation of workspace

Together Diamonds Support

• Handle ashes, hair, or fur carefully and respectfully
• Prepare customer materials for diamond creation
• Assist with packaging and order preparation
• Prepare sample kits

Operations Support

• Pack and prepare customer orders
• Assist with inventory tracking
• Coordinate logistics and shipments
• Maintain organised workflow and materials
• Support general daily operations

Customer Interaction (Occasional)

• Assist during scheduled customer appointments
• Provide clear and calm explanations when required
• Support customer enquiries when needed

Requirements

• Careful and detail-oriented
• Good hand coordination for jewellery work
• Comfortable handling fur, hair, or ashes respectfully
• Responsible and reliable
• Good spoken and written English
• Able to work independently in a small team
• Willing to learn jewellery production techniques
• Positive attitude and willingness to improve skills

No prior jewellery experience required — training will be provided.

Preferred Traits

• Gentle and patient personality
• Steady hands and attention to detail
• Calm and respectful approach to meaningful materials
• Organised and responsible
• Positive attitude

Working Hours

Full-time position
Retail hours:
Tuesday-Friday: 9.30am-7pm
Saturday: 9.30am-5pm

Salary Range

Typical range:
$2,500 – $2,800 depending on experience

Be part of a global Japanese materials company that develops advanced engineering plastics used in automotive, electronics, industrial and consumer products. Grow your career in polymer application development and support in a global, innovative materials company.

Key responsibilities:

• As a Level 3 Production Support Developer need to Investigate production incidents for root cause; fix defects raised in production environment and support development for CRs.
• Update Jira, Confluence with change details.
• Coordinate with peer developers, Platform team to get solution reviewed, code reviewed.
• Diagnose problems raised by level 2 support / service recovery.
• Coordinate with testing team to ensure defects are addressed on priority.
• Participate in daily defect triage meetings, Code handover sessions and other Agile ceremonies.
• Ensure code merged on regular basis to git.
• Take end-to-end ownership on production defect fixing until released to production.
• Guide and manage offshore team.
• Perform root cause analysis for major incidents
• Interface with the development teams, business teams, Level 2 teams, Shared services teams and other teams to achieve desired results.

Key Skills:

• SQL, Maria DB, Splunk, Junit, Mockito
• Red Hat Linux, Shell Script, Java, React JS

TITLE: Principal Product Support Specialist

WORKING LOCATION: Bangalore, India

WORK MODE: Hybrid 3 Days office and 2 Days WFH in a week

SHIFTS ANY: 8.00AM to 5:00PM OR 12:00PM to 9:00PM

Experience: 5–8 years

Job description:

Strong Computing and or IT background with at least 5-8 years of related work experience.

Strong IIS and web-based application knowledge. Especially troubleshooting knowledge of Web Server, App Server and DB Server is a must.

Handle user access management and data management (importation, update, migration etc.) requests.
Lead troubleshooting and coordinate with Dev, Infra, and Network teams

ITIL foundation certification or proven work experience is a must with clear understanding of Incident Management, Problem Management, techniques of RCA and good understanding for the need of SLA

Experience with Observability platform like Grafana for trouble shooting, monitoring and alerting is a must.

Working knowledge of ESB (Enterprise Service Bus) or Message Queuing (MSMQ) is an added advantage

Manage platform delivery (Server/DB/Access/Environment requests – Dev/UAT/Prod)

Exposure to agile, DevOps and/or automation is desirable.
 
Preferred Skills:

You have attention to detail and are motivated by high-quality results.

Good understanding of infrastructure, database, and environment management

Exposure to DevOps and release processes

Have the mindset of a cross-functional team member with all the skills necessary to serve our customers.

Processes high domain knowledge - meaning a very good understanding of the business, applications, and functionalities.

Self-organising, with the ability to work both independently and as part of a team.

Critical thinking and analytical skills, with troubleshooting and complex problem-solving ability, are a must.

Excellent verbal/written communication skills. Fluent in English

The specialized First Recovery IT Production SupportEngineer is responsible to support application wellness in production,investigate production issue raised, and respond to user with feasibleworkaround.

• Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team.
• Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces.
• Perform scheduled health check tasks across applications and raise alerts in case required.
  Able to work in shift-based environment, support implementations during bank’s green zone.
• Min 5 years’ experience.

Product Support Front Office:

• Manage technical inquiries on DISS Monitor L2, providing high-level technical support to importers within APAC region
• Monitor the progress of DISS cases and ensure follow-up until each case is resolved
• Monitor and assess the quality of DISS tickets received using the evaluation tool
• Provide onsite/remote support to markets using telediagnosis, often requiring a direct diagnostic tool connection to the vehicle, typically using ODIS-S, iDEX, ODIS-E, or CP-Tool

Technical Problem Investigation:

• Organize customer’s car with the importer for vehicle analysis
• Investigate technical issues either on-site or remotely on behalf of Audi AG Quality Assurance, and/or Technical Development
• Initiate, coordinate and organise advanced analysis from expert team to obtain essential measurement data for further analysis
• Determine whether to distribute to the importer based on the sensitivity of data gathered
• Monitor product quality performance in the region and report deviations to Audi AG

Product Support Back Office & Fault Elimination Process:

• Monitor product quality performance by analysing monthly data from Tableau/AQUA/SQA,FFP & if necessary warranty reports to identify new technical problems in the region and report deviations to Audi AG and the importer
• Initiate affected markets to kick off fault elimination process on newly identified problems by requesting Priority Customer Complaint (PCC) to be created
• Prepare and provide relevant data for escalation meetings, business review, monthly reports

Product Support Coordination & Escalation:

• Arrange meetings/conferences with importers for technical discussions
• Centrally coordinate and manage technical topics by escalating/de-escalating topics within APAC region to PQF/FQK/QuK/BPD committees, where appropriate
• Arrange regular meetings or telephone/video conferences with Audi AG Quality Assurance Product Support division for follow-up on PCC/FAP/KPM topics

Competency Identification and Development:

• Identify product support and market competency needs in the APAC markets and find solutions to enhance market competence through coaching, development, and training
• Provide high-level trainings to enhance competence levels at identified importers

Training/Qualification/Conference:

• Actively organise and prepare technical training/qualification sessions eg. advanced technical service training (SoST), Resident Program, Product Support Qualification (PSQ) and Learning Online Training (LoT)
• Actively organise and support conferences such as the Regional Technical Conference and global SoST

Technology Advancement:

• Work continuously to future-proof technology advancement, innovate and promote advanced diagnostic/repair solutions to all importers

Market Steering and Mentorship:

• Support assigned APAC markets as part of the market liaison/mentor program, providing ad hoc support that may be non-technical in nature
• Monitor and review the development of importer’s KPI performance (STLI) for mentored markets, coordinate coaching and analyse reports/data as needed
• Support the Process analysis function as required to identify gaps or areas of improvement with importer standards regionally and occasionally globally

Requirements:

• Post-secondary qualification is desirable, with an engineering diploma or degree being advantageous but not mandatory
• At least five to eight years in the car repair industry, holding positions such as Mechanic, Workshop Manager, Foreman or Service Advisor
• Excellent communication and presentation skill with adequate experience in steering and managing multicultural markets
• Fluent in English is required and proficiency in German is highly advantageous
• Experience in moderating workshops and seminars, delivering trainings to importers globally
• Self-motivatedindividual that can work with high independency, able to travel internationallyand sometimes at short notice

Reporting to the Manager of Product Technical Support Tier 1, you will be the first point of contact for Assent Compliance’s midmarket customers and suppliers. You’ll handle inbound and outbound support inquiries via calls, webforms, emails, live chat, and screen-share sessions. As a Tier 1 Technical Analyst, you will play an integral role in ensuring customer success by providing timely, high-quality support and maintaining detailed documentation in a regulatory compliance environment. This position emphasizes both adherence to established processes and the creative problem-solving skills necessary to resolve unique or complex user issues.

KEY REQUIREMENTS AND RESPONSIBILITIES 

• Serve as a first responder to support requests, managing cases from initial contact to resolution

• Engage with clients and suppliers in a professional, friendly manner to enhance the customer experience

• Use troubleshooting tools, basic SQL queries, and AI-driven insights to identify root causes of issues

• Document all interactions, steps, and resolutions thoroughly for consistent case management

• Resolve routine to moderately complex issues using established processes and creativity for unique problems

• Escalate complex product defects or high-impact cases to Tier 2

• Contribute to multi-channel support by providing assistance through email, phone, chat, and screen-share

• Adhere to set performance metrics (e.g., first response time under 2 hours, quality rating ≥95%)

• Participate in training and knowledge-sharing sessions to stay updated on new features and best practices

• Collaborate with peers and higher-tier teams in “swarm” sessions to resolve challenging issues

• Manage your queue efficiently, consistently updating cases with progress and new information

• Work various shifts (including evenings and weekends) to support a global 24/7 operation

• Follow corporate security policies and handle data in accordance with regulatory requirements

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs. 

1.负责生产车间生产过程监控与操作，确保产线运行正常

Monitor and operate the production process on the workshop floor to ensure smooth production line operation.

2.负责生产车间设备的保养和维护，及时处理异常

Perform routine maintenance and upkeep of production equipment, and promptly address any malfunctions

3.负责工艺参数管理与优化，确保产品质量稳定

Manage and optimize process parameters to ensure stable product quality.

4.负责车间各岗位的协调与沟通，促进生产计划达成

Coordinate and communicate between different workshop floor positions to facilitate the achievement of production plans.

5.负责生产数据记录与报表

Record production data and generate relevant reports.

技能要求：

1.计算机与软件技能

Computer and software skills, proficiency in common office software.

2.熟悉常规设备原理，了解自动化控制系统的基本操作与维护

Familiar with the principles of conventional equipment; basic knowledge of operating and maintaining automation control systems. e.g., PLC(Programmable Logic Controller),DCS(Distributed Control System).

3.质量与安全意识

Strong quality and safety awareness.

4.分析与应变能力

Excellent analytical and problem-solving skills.

5.沟通与团队合作

Good communication and teamwork skills.

6.自动化/机电等专业 大专及以上

Diploma or above in Automation, Mechatronics, or related fields

Job Description

We are looking for a motivated Java J2EE Application Support Analyst to provide application support and development assistance in a banking environment. The role requires hands-on experience with Java, SQL, and Unix, along with a willingness to learn and take ownership.

Key Responsibilities:

• Support and maintain Java/J2EE applications.

• Troubleshoot issues, run SQL queries, and execute Unix shell scripts.

• Manage batch jobs, job scheduling, and deployments (JBOSS, MariaDB, MQ).

• Collaborate with developers and business teams to ensure smooth operations.

• Maintain documentation and meet SLAs with high-quality delivery.

Requirements:

• Bachelor’s degree in IT, Computer Science, or related field.

• 1+ year experience in application support or developers willing to learn support.

• Strong knowledge of Java/J2EE, SQL, Unix/Linux commands.

• Exposure to banking/financial industry is a plus.

• Strong team player with ownership mindset and eagerness to learn.
  .
  Please note this is a shift-based role.