Total 164 Business Management / Project / Planning job vacancies in Surabaya, East Java

We are hiring a Business Development resource for IT Services/Staff Augmentation.

Job Title: Business Development Executive (Singapore) for IT Services/Staff augmentation/IT Solution like IBM/HCL

Location: Singapore

Experience: 2–5Years

Salary: $4500-5000

Key Responsibilities:

• Drive new business development by engaging with clients and building a strong sales pipeline
• Work closely with clients to understand requirements and convert opportunities into successful deals
• Manage end-to-end sales lifecycle, including proposals, SOW preparation, and invoicing as per internal processes
• Collaborate with internal teams to prepare delivery teams aligned with client requirements
• Develop and deliver high-quality presentations and proposals to clients
• Leverage AI tools to improve productivity and reduce manual effort across sales and operational activities
• Maintain strong client relationships and ensure smooth communication throughout the engagement

Requirements:

• Singapore Citizen
• Bachelor’s degree in business, Management, or related field from reputed universities (e.g., NUS, SMU, NTU or equivalent)
• 2–5 years of prior experience in sales or business development
• Strong client-facing and communication skills
• Proven experience in creating business proposals, SOWs, and managing sales processes
• Excellent presentation and PowerPoint (PPT) design skills
• Strong proficiency in Microsoft Excel (including formulas, pivot tables, and macros)
• Exposure to using AI tools to enhance efficiency and automate tasks
• Self-driven, proactive, and able to work collaboratively with cross-functional teams

Preferred Skills:

• Experience in IT services or consulting environment
• Understanding of project delivery and staffing models

Key Responsibilities:

• Drive new business development by engaging with clients and building a strong sales pipeline
• Work closely with clients to understand requirements and convert opportunities into successful deals
• Manage end-to-end sales lifecycle, including proposals, SOW preparation, and invoicing as per internal processes
• Collaborate with internal teams to prepare delivery teams aligned with client requirements
• Develop and deliver high-quality presentations and proposals to clients
• Leverage AI tools to improve productivity and reduce manual effort across sales and operational activities
• Maintain strong client relationships and ensure smooth communication throughout the engagement

Requirements:

• Singapore Citizen
• Bachelor’s degree in business, Management, or related field from reputed universities (e.g., NUS, SMU, NTU or equivalent)
• 2–5 years of prior experience in sales or business development
• Strong client-facing and communication skills
• Proven experience in creating business proposals, SOWs, and managing sales processes
• Excellent presentation and PowerPoint (PPT) design skills
• Strong proficiency in Microsoft Excel (including formulas, pivot tables, and macros)
• Exposure to using AI tools to enhance efficiency and automate tasks
• Self-driven, proactive, and able to work collaboratively with cross-functional teams

Preferred Skills:

• Experience in IT services or consulting environment
• Understanding of project delivery and staffing models

Job Summary

Lead and manage end-to-end delivery of client-facing financial software implementations, ensuring full accountability in project planning, execution, governance, and client management within financial services domains.

Responsibilities

• Lead full lifecycle implementation of financial software projects to deliver client solutions on time and within scope
• Manage project planning, execution, governance, and stakeholder communication to ensure successful delivery outcomes
• Own client relationships by proactively managing expectations and resolving issues throughout project phases
• Apply Agile methodologies to enhance project adaptability and team collaboration
• Drive project delivery with full accountability as the lead Project Manager, not in a support role
• Utilize domain knowledge in Capital Markets or Financial Services, including Banking, Risk, or Treasury implementations, to align solutions with client needs
• Demonstrate strong hands-on implementation skills to overcome challenges and ensure project success

Required competencies and certifications

• PMP Certification
• Minimum 7 years of experience as a Project Manager in delivery roles
• At least 10 years of relevant experience in financial software implementations

Preferred competencies and qualifications

• Experience in Capital Markets domain preferred

The Senior Project Manager is part of the PMO team and is responsible for planning, overseeing and leading

projects from ideation through to completion. This role at International SOS requires specializing in SDWAN

delivery where you will be responsible for planning, contracting, coordinating the technical design and

documentation and managing the end-to-end execution of a landmark transformation project. You will

collaborate with IT solution vendors, partners, cross-functional teams, including stakeholders from various

business line, to ensure successful project delivery aligned with business requirements. Your expertise in

project management and technical leadership will be vital in driving the successful implementation of

complex infrastructure projects.

Key Responsibilities

• As the Senior Project Manager, manage core program deliverables on time and within budget while mitigating issues and risks to achieve the business benefit of the program.
• Contribute and shape the statement of work to achieve RFP objectives and business as well as operational requirements.
• Drive vendors to meet their commitments per agreed work order or statement of work
• Tailor and provide the right program and project communication updates to all necessary stakeholders
• Define the customisation of global operational processes together with relevant point of contacts to meet project requirements acceptance
• Manage relationships of all stakeholders and resources during delivery and serve as a primary interface between the various internal and external points of contact
• Manage all complaints, change requirements and corrective actions, while avoiding “scope creep”
• Prepare a clear and effective communications plan, and ensure proactive communication of all relevant information to all stakeholders
• Monitor and control so that the project streams within the program are delivered within the approved budget, forecast, and planned scope.
• Ensure that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.
• Actively apply appropriate best practices and lessons learned throughout the life of the project. Monitor, control and report KPIs defined in customer contract.
• Ensure data in all project-related tools and repositories is accurate and up-to-date
• Conduct thorough risk management for all project risks and opportunities
• Lead the project team to execute against the project objectives
• Complete the project closure and handover as required, and include: complete contractual requirements, post calculation and, lessons learned
• Drive and close out any operational issues that arise during project delivery phases until handover complete and accepted by run teams.
• Maintain all project artifacts, including infrastructure diagrams, technical specifications, and configurations.
• Provide technical leadership, mentorship, and guidance to team members.
• Foster a collaborative and positive team environment, promoting effective communication and problem-solving across infrastructure projects.

Requirements

• Bachelor's or master's degree in computer science, information technology, or a related field.
• Proven experience as a Senior Project Manager, or similar combined roles, managing enterprise-wide,
• complex SD-WAN projects.
• Strong knowledge of IT Infrastructure principles, network architecture, server infrastructure, storage systems, and security mechanisms.
• Well versed on IT Service Management processes such as incident, change, problem management.
• Familiarity with cloud platforms, such as AWS, Azure, or GCP, and infrastructure automation tools.
• Excellent analytical and problem-solving skills, with the ability to understand complex business requirements and translate them into technical solutions.
• Strong project management skills, including the ability to develop and maintain project plans, monitor progress, and manage budgets and resources.
• Effective communication and interpersonal skills to manage senior stakeholders and collaborate with cross -functional teams and stakeholders.
• Strong leadership skills to provide technical guidance and mentorship to team members.
• Relevant certifications, such as CISA, CCNA, CompTIA Network+, or ITIL, are a plus.

Job Purposes:

The primary objective of this role is to drive and accelerate profitable growth for KBC’s consulting and technology business across assigned countries and clients in the APAC region by consistently achieving or exceeding annual business targets.

The Business Development Executive will play a critical role in advancing digital transformation and decarbonization efforts within the process industries by promoting and selling KBC’s advanced solutions –including consulting services, simulation, analytics, and cloud-based technologies.

Serving as the key client interface for assigned clients in the APAC market, this role is responsible for aligning client needs with KBC's value proposition, cultivating strategic relationships, managing sales pipelines, and delivering tailored solutions that meet clients’ business and operational objectives.

Responsible for coordinating cross-functional internal teams to ensure successful execution of the strategy and delivery of commercial outcomes. 

Responsibilities:

• Business Development - Participate in formulating the strategy and identifying, evaluating, and structuring key transactions to ensure continued financial health and maximum value creation through the entire product life cycle. Transactions may involve alliances, collaborations, mergers and acquisitions, in and out licensing initiatives, and other activities.
• Customer Relationship Development / Prospecting - Develop and implement a relationship management plan for strategic, complex potential accounts to build key relationships at local and national levels. Coordinate the engagement of KBC with the customer organization to ensure effective two-way flow of information and resolution of issues.
• Customer Needs Clarification - Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements.
• Sales Opportunities Creation - Actively create and drive new business opportunities by engaging directly with potential clients, attending industry events, and building a strong personal network of senior decision-makers. Represent the Company externally to uncover client needs, gather valuable market intelligence, and position the company as a trusted, forward-thinking partner. Through strategic outreach and consistent presence in the business community, enhance the Company’s reputation and fuel sustainable growth.
• Sell Customer Propositions - Lead a cross-functional internal team (for example, technical, commercial, and legal) to configure a complex tailored or bespoke product and services solution and associated contractual terms that meet the customer's mid- to long-term needs at a national/key operating unit level. Negotiate agreement with the customer and internally with commercial colleagues to ensure that customer requirements are met at an acceptable level of profitability and cash flow escalating issues to senior management where appropriate.
• Promoting Customer Focus - Develop internal marketing plans and work collaboratively with other departments to improve internal relationships and build strong external customer relationships.
• Customer Relationship Management / Account Management - Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
• Customer Relationship Management (CRM) Data - Oversee the implementation and maintenance of the customer relationship management system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships.
• Operational Compliance - Monitor and review performance and behaviors within area of responsibility to identify and resolve non-compliance with the Company's policies and relevant regulatory codes and codes of conduct.
• Personal Capability Building - Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in- depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Position Requirements

Behavioral Competencies:

• Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. For example, solicits customer feedback and data; aligns business process with customer needs.
• Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.
• Business Insight - Applies knowledge of business and the marketplace to advance the Company's goals. For example, clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.
• Instills Trust - Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, is consistently honest and straightforward; shares uncomfortable information in a clear and helpful manner. Maintains high ethical standards and professional codes of conduct.
• Drives Results - Consistently achieve results, even under tough circumstances. For example, regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.
• Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives. For example, enlists a range of stakeholders to add value; ensures they are well informed and surprises are avoided. Confronts and challenges "us vs. them"; shows strong appreciation for others' efforts toward shared goals.

Skills:

• Customer-Focused Approach - Uses comprehensive knowledge and skills to act independently while guiding and training others to orient the seller's organization around delivering to the key needs of their customers.
• Initiates Compelling Sales Conversations - Uses comprehensive knowledge and skills to act independently while guiding and training others to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client.
• Knows the Buying Influences - Uses comprehensive knowledge and skills to act independently while guiding and training others to accurately identify and understand the key buying influences pertaining to an opportunity.
• Manages Buyer Indifference - Uses comprehensive knowledge and skills to act independently while guiding and training others to acknowledge and ask questions to understand the circumstances surrounding client indifference.
• Understands Buying Influencer Needs - Uses comprehensive knowledge and skills to act independently while guiding and training others to quickly and accurately define the needs of the key buying influencers.
• Verbal Communication - Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.
• Builds Rapport - Uses comprehensive knowledge and skills to act independently while guiding and training others to quickly and effectively establish trust within the buying centers in the client’s organization.
• Commercial Acumen - Acts independently to apply comprehensive understanding of the business environment and objectives developing solutions while providing guidance and training to others.
• In-Depth Questioning - Uses comprehensive knowledge and skills to act independently while guiding and training others to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.
• Manages Resistance - Uses comprehensive knowledge and skills to act independently while guiding and training others to acknowledge a client's indifference and gain agreement from the client to discover the root causes of resistance.
• Navigates Customer Challenges - Works at an advanced level to navigate conversations in which the customer is frustrated or unhappy with the Company. Typically works independently and provides guidance.
• Questions Strategically - Uses comprehensive knowledge and skills to act independently while guiding and training others to uncover clients’ explicit needs and/or unforeseen opportunities and challenges.
• Strengthens Customer Connections - Works at an advanced level to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works independently and provides guidance.
• Understands Customer Needs - Uses comprehensive knowledge and skills to act independently while guiding and training others to articulate the customer needs in the customer's business language and business context.
• Understands Issues/Motivations - Uses comprehensive knowledge and skills to act independently while guiding and training others to quickly identify and accurately articulate why a client does or does not want a change based on their business objectives and challenges.
• Closes Effectively - Uses comprehensive knowledge and skills to act independently while guiding and training others to arrive at mutually beneficial commitments that help move the sales/client relationship forward.
• Customer and Market Analysis - Acts independently using comprehensive knowledge and/or skills to conduct research and analyze data while guiding and training others on how to develop a comprehensive understanding of customer and market conditions that enables maximum return on investments.
• Diagnoses Needs with Questions - Uses comprehensive knowledge and skills to act independently while guiding and training others to ask questions that encourage the client to talk openly about their key objectives and challenges.
• Effectively Presents Solutions - Uses comprehensive knowledge and skills to act independently while guiding and training others to clearly present solutions that link directly to the key objectives and challenges important to the client.
• Managing Change - Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on maintaining high performance while applying a change mindset to the planning, execution and monitoring of business activities during times of change.
• Negotiates Strategically/Tactically - Uses comprehensive knowledge and skills to act independently while guiding and training others to facilitate the commercial details of an opportunity such that both parties are satisfied with the value gained.
• Policy and procedures - Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match the Company strategies and objectives.
• Pre-Call Preparation - Uses comprehensive knowledge and skills to act independently while guiding and training others to carefully prepare for client interactions using established frameworks.
• Prospecting - Uses comprehensive knowledge and skills to act independently while guiding and training others to identify ideal potential clients.
• Qualifying - Uses comprehensive knowledge and skills to act independently while guiding and training others to spend the appropriate time for the size and potential of each opportunity.

Education:

• Bachelor's Degree or Equivalent Level in a related Engineering or Science discipline. Chemical Engineering degree preferred.
• Technical experience is essential.

Experience:

• Proven sales experience in enterprise software, consulting, or technical solutions within hydrocarbon sectors.
• Proven track record in closing large, complex enterprise software deals in energy, oil & gas, or chemicals.
• Extensive SE Asia experience including knowledge of cultural, economic, and legal differences across the region.
• Demonstrated experience in engaging C-level stakeholders, managing long sales cycles, and influencing strategic decisions.
• Experience working cross-functionally with marketing, engineering, and delivery teams to co-develop client strategies.
• Ability to translate technical offerings into high-level business outcomes.
• Skilled in long sales cycles, opportunity management, and stakeholder engagement.
• Proactive and networked self-starter with an entrepreneurial mindset.

Job Summary

We are seeking an experienced Business Analyst to support the Enterprise Management for a reputed organization.

This role operates at the intersection of business, data, and technology, ensuring that the platform meets business needs, aligns with governance standards, and is effectively adopted by users.

Mandatory Skill-set

• Degree in Information Technology, Computer Science, Data Science, or a related field;
• Must have 5 years of Business Analyst experience, preferably in data-intensive projects;
• Strong understanding of GRC concepts (risk management, compliance frameworks);
• Must have solid knowledge of data modeling and data relationship design;
• Excellent documentation and communication skills;
• Proven ability to translate business needs into functional and technical requirements;
• Strong analytical and problem-solving capabilities;
• Ability to work independently and collaboratively in cross-functional teams;
• Comfortable working in fast-paced, time-sensitive environments.

Desired Skill-set

• Experience with ServiceNow and other GRC tools;
• Knowledge of data governance principles and frameworks;
• Familiarity with Agile methodologies.

Responsibilities

• Identify and document relationships between GRC entities (e.g., Risks, Controls, Regulations, Activities);
• Define cardinality and business rules governing data relationships;
• Develop entity-relationship diagrams (ERDs) and data flow diagrams;
• Translate high-level business requirements (BRDs) into detailed functional specifications;
• Define data validation rules, transformation logic, and business rules;
• Document metadata and data structure requirements for the repository;
• Facilitate workshops and discussions with subject matter experts (SMEs);
• Validate data models and requirements with business stakeholders;
• Act as a liaison between business users and technical teams to ensure alignment
• Develop and maintain data dictionary and metadata repository;
• Document business glossary and data lineage;
• Prepare user stories, acceptance criteria, and supporting documentation for development teams.

Overall Positioning:

The Vice President, Business Relationship Manager(BRM) – Operations is responsible for understanding the business and system transformation needs of the Operations Office for Asia (OOA) as well as the related countries and locations, and for serving as the “single front door” within ASO. In this role, the incumbent s the entire process end to end—from intake of demand, clarification of business requirements, prioritization, initiative formulation, and support for investment decisions, to connecting with Delivery teams and confirming value realization after implementation.

This position goes beyond the traditional role of an “IT request intake and coordination function.” As a strategic partner for the Operations domain, the BRM drives initiatives in operational efficiency, standardization, operational risk reduction, regulatory compliance, AI and data utilization, workflow improvement, and process optimization. The BRM leads demand shaping and prioritization and delivers outcomes across the full end-to-end lifecycle.

Job Responsibilities:

• Act as the single ASO front door for Operations-related technology, process improvement, regulatory, efficiency, and transformation demands from OOA, regional stakeholders, branches, and country teams.

• Understand Operations business issues and translate business needs into clear scope, expected outcomes, business value, feasibility, risk considerations, and prioritised demand items.

• Partner with Operations leadership and IT to translate strategic objectives into prioritized technology initiatives, based on business value, regulatory/risk impact, delivery capacity, and technical feasibility. 

• Manage the Operations demand pipeline, service backlog, and initiative inventory, ensuring alignment with ASO portfolio management, investment planning, and MTBP priorities.

• Shape practical Operations improvement initiatives by leveraging reusable capabilities such as AI, data, workflow tools, APIs, and existing enterprise platforms.

• Work with the AI & Data Team, Architecture, Risk/Compliance, and delivery teams to prioritise, pilot, govern, and operationalise AI/data use cases for Operations.

• Assess whether existing ASO capabilities, standard patterns, or shared platforms can be reused before Operations stakeholders pursue external vendors or bespoke solutions.

Job Requirements:

• Minimum 10 years' experience in financial services with a background in operations, project management, operations controls, or operational risk management.

• Strong knowledge of market products such as payments, deposits, loans, and understanding of front-to-back operations processes.

• Proven experience bridging business and IT teams, translating business needs into requirements, scope, priorities, and business cases.

• Experience driving system development, process improvement, digital transformation, regulatory change, workflow optimisation, or automation initiatives.

• Strong stakeholder management skills across business, technology, regional/country teams, vendors, Head Office, Risk/Compliance, Architecture, and other control functions.

• Good understanding of investment planning, cost-benefit analysis, prioritisation, budgeting, and project initiation/governance processes.

• Strong analytical and communication skills, with the ability to structure complex business issues and explain them clearly to senior management, business users, and technology teams.

• Sound judgement to balance speed and control within a regulated banking environment.

• Ability to act as a trusted advisor to Operations by proactively identifying issues, proposing improvements, and presenting practical alternatives.

Foundational Skills Requirements:

• Customer-first mindset: Starts from Operations’ real pain points, business outcomes, and user experience.

• Outcome-driven approach: Focuses not only on project completion, but on adoption, value realisation, risk reduction, and operational efficiency.

• Strategic partnership: Goes beyond receiving requests by proactively shaping improvement opportunities aligned to Operations strategy, ASO strategy, and MTBP.

• Analytical and critical thinking: Structures complex business, system, and risk issues and compares multiple solution options.

• Stakeholder orchestration: Aligns Business, IT, Risk, Architecture, Branch and Head Office stakeholders to enable decisions and delivery.

• Agility with control: Enables faster decision-making and delivery while maintaining banking-grade governance, risk, and regulatory discipline.

• Ownership and accountability: Drives clarity from demand intake to value realisation, avoiding unclear ownership boundaries.

• Continuous improvement: Uses post-go-live feedback, KPIs, and lessons learned to improve future initiatives and services.

• Inclusive collaboration: Works constructively across countries, functions, seniority levels, and specialist domains.

• Integrity: Consistently upholds MUFG standards for compliance, information management, and risk control.

We regret to inform that only shortlisted applicants will be notified.
(Job ID:10076942)

The Vice President, Business Relationship Manager(BRM) – Transaction Banking(including Payments, Cash Management, and Trade Finance) is responsible for understanding the business and system transformation needs of the Transaction Banking Office for Asia (TBOA) as well as the related countries and locations, and for serving as the “single front door” within ASO. In this role, the incumbent manages the entire process end to end—from intake of demand, clarification of business requirements, prioritization, initiative formulation, and support for investment decisions, to connecting with Delivery teams and confirming value realization after implementation.

This position goes beyond the traditional role of an “IT request intake and coordination function.” As a strategic partner for the Transaction Banking domain, the BRM drives initiatives in operational efficiency, standardization, operational risk reduction, regulatory compliance, AI and data utilization, workflow improvement, and process optimization. The BRM leads demand shaping and prioritization and delivers outcomes across the full end-to-end lifecycle.
Candidates who have experience in IT portfolio management based on business strategy, gained from either a business or IT role, are also welcome.

Job Responsibilities:

• Act as the single ASO front door for Transaction Banking-related technology, process improvement, regulatory, efficiency, and transformation demands from TBOA, regional stakeholders, branches, and country teams.

• Understand Transaction Banking business issues and translate business needs into clear scope, expected outcomes, business value, feasibility, risk considerations, and prioritised demand items.

• Partner with Transaction Banking leadership and IT to translate strategic objectives into prioritized technology initiatives, based on business value, regulatory/risk impact, delivery capacity, and technical feasibility. 

• Manage the Operations demand pipeline, service backlog, and initiative inventory, ensuring alignment with ASO portfolio management, investment planning, and MTBP priorities.

• Shape practical Operations improvement initiatives by leveraging reusable capabilities such as AI, data, workflow tools, APIs, and existing enterprise platforms.

• Work with the AI & Data Team, Architecture, Risk/Compliance, and delivery teams to prioritise, pilot, govern, and operationalise AI/data use cases for Transaction Banking.

• Assess whether existing ASO capabilities, standard patterns, or shared platforms can be reused before Transaction Banking stakeholders pursue external vendors or bespoke solutions.
  

Job Requirements:

• Minimum 10 years' experience in financial services with a background in Transaction Banking, project management, operations controls.

• Experience in market products such as payments, deposits, loans, and front-to-back operations processes.

• Experience bridging business and IT teams, translating business needs into requirements, scope, priorities, and business cases.

• Experience driving system development, process improvement, digital transformation, regulatory change, workflow optimisation, or automation initiatives.

• Strong stakeholder management skills across business, technology, regional/country teams, vendors, Head Office, Risk/Compliance, Architecture, and other control functions.

• Good understanding of investment planning, cost-benefit analysis, prioritisation, budgeting, and project initiation/governance processes.

• Strong analytical and communication skills, with the ability to structure complex business issues and explain them clearly to senior management, business users, and technology teams.

• Customer-first mindset: Starts from Transaction Banking real pain points, business outcomes, and user experience.

• Outcome-driven approach: Focuses not only on project completion, but on adoption, value realisation, risk reduction, and operational efficiency.

• Strategic partnership: Goes beyond receiving requests by proactively shaping improvement opportunities aligned to Operations strategy, ASO strategy, and MTBP.

• Analytical and critical thinking: Structures complex business, system, and risk issues and compares multiple solution options.

• Stakeholder orchestration: Aligns Business, IT, Risk, Architecture, Branch and Head Office stakeholders to enable decisions and delivery.

• Agility with control: Enables faster decision-making and delivery while maintaining banking-grade governance, risk, and regulatory discipline.

• Ownership and accountability: Drives clarity from demand intake to value realisation, avoiding unclear ownership boundaries.

• Continuous improvement: Uses post-go-live feedback, KPIs, and lessons learned to improve future initiatives and services.

• Inclusive collaboration: Works constructively across countries, functions, seniority levels, and specialist domains.

• Integrity: Consistently upholds MUFG standards for compliance, information management, and risk control.
  

We regret to inform that only shortlisted applicants will be notified.
(Job ID: 10076984)

Fluentin Speaking language Mandarin is mandatory

Job SpecBelow

• 7 + Years of Business Analyst Experience – Must
• System Analyst Experience – Must
• Treasury & Risk Experience -Must
• Banking Experience – Must
• SQL Experience – Must
• Added advantage of Treasury product implementation experience
• Asset & Liability Management, Funds Transfer Pricing, Liquidity Risk Management, IFRS9 / Expected Credit Loss
• Vendor Product implementation experience in Asset liability management e.g. Workiva platform, Murex, Fusion Risk ( Finastra), Fusion Kondor, Calypso, Ambit Focus/ Balance Sheet Manager etc.

Role Summary

This role is responsible for driving new business acquisition and expanding NNR Singapore’s market presence through strategic customer development.

The position is expected to independently identify, develop, and secure new business opportunities, including large and global accounts, while contributing to overall revenue and gross profit growth.

Key Responsibilities

2.1 New Business Development

• Identify and develop new business opportunities across target industries
• Build and manage a pipeline of strategic accounts, including large and global accounts
• Actively pursue new customer acquisition through direct engagement, networking, and market intelligence

2.2 Account Development

• Develop and execute account strategies for key prospects
• Engage decision-makers and multiple stakeholders within target organizations
• Lead commercial discussions including pricing, solution proposals, and negotiations

2.3 Revenue and Profit Responsibility

• Achieve assigned revenue and gross profit targets
• Drive sustainable and profitable business growth
• Ensure commercial viability of all new business secured

2.4 Internal Coordination

• Work closely with operations teams and overseas offices to deliver customer solutions
• Coordinate with internal stakeholders to ensure service quality and execution
• Support cross-border collaboration within the NNR network

2.5 Sales Management and Reporting

• Maintain an active and accurate sales pipeline
• Provide regular updates on sales activities, pipeline status, and forecasts
• Ensure proper documentation and visibility of business development activities

3. Key Performance Indicators (KPI)

Performance will be evaluated based on, but not limited to, the following:

• New customer acquisition (number and quality)
• New business gross profit contribution
• Pipeline development (value, quality, and conversion rate)
• Strategic account engagement (multi-level access and relationship depth)
• Achievement of assigned revenue and gross profit targets

Requirements

• Minimum 10 years of experience in the freight forwarding industry
• Minimum 10 years of sales / business development experience
• Proven track record in new business acquisition (hunter role) with measurable revenue / gross profit contribution
• Experience in acquiring and managing multinational or large regional accounts
• Strong ability to engage with senior decision-makers (C-level / regional stakeholders)
• Experience in cross-border logistics solutions and multi-country coordination
• Ability to develop and propose end-to-end logistics solutions
• Strong pipeline management and conversion capability
• Highly independent, self-driven, and results-oriented
• Ability to deliver tangible business results within the first 6–12 months
• Not limited to account servicing; must demonstrate a strong new business acquisition mindset

We are looking for a Business Analyst with a keen interest in business processes and process re-engineering. The ideal candidate will be a part of IT Applications team to support the in-house applications. 

Mandatory Skill-set

• Degree in Business Administration, Business Analytics, Information Technology, Computer Science;
• Must have 4-6 years of experience in a Business Analyst role in delivering and supporting IT applications;
• Must have experience in gathering requirements, performing gap analysis, and preparing documentation;
• Demonstrated understanding of business needs with a strong interest in business process analysis and re-engineering; 
• Foundational knowledge of SQL, including the ability to write and understand queries;
• Exceptional verbal and written communication skills for effective collaboration with stakeholders;
• Strong problem-solving abilities and the capacity to develop innovative solutions.  

Desired Skill-set

• Experience in Hospitality/ Leisure based applications;
• CBAP (Certified Business Analysis Professional) certified.

Responsibilities

• Responsible for working with business users/product owners to gather business requirements, supporting multiple applications systems and platforms;
• Translate business needs to ensure that developers and business users have a common consent;
• Articulate business requirements and translate them into functional and technical specifications;
• Create and execute testing plans and coordinate User Acceptance Test (UAT);
• Facilitate the tracking and reporting of project progress, issues, and risks to ensure timely delivery of project milestones;
• Proficient in concurrently supporting multiple application systems and platforms;
• Adhere to the organization and project standards & guidelines.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website

(https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Manages team members in the day-to-day performance of work, provides leadership and coaching.
• Performs transaction monitoring to ensure client's service quality is consistently achieved in accordance to service level standards set.
• Coordinates and distributes work, monitors workloads and backlogs and makes necessary adjustments.
• Identifies areas of improvement and to be able to introduce new structures and improved processes as required.
• Foster team discipline, communication and morale to strengthen teamwork within the team.
• Work with clients and execute service recovery actions resulting from service shortfall.
• Constantly update and reinforce the team on existing products, services and operational procedures.
• Ensure that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role.
• Collate and report the agreed statistics (in their respective job scope) on a daily, weekly and monthly basis.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Bachelor’s Degree, Professional Degree
• Preferably with 3 years of relevant experience in handling contact centre cases in a call centre or service industry environment.
• Proven experience in managing teams, including monitoring performance, coaching, and providing feedback to improve service standards.
• Familiarity with government services and procedures is highly advantageous.
• Excellent problem-solving and decision-making skills, with the ability to handle escalated customer enquiries and complaints effectively.
• Strong leadership and interpersonal skills, with the ability to motivate and manage a team to achieve service excellence.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.

Roles & Responsibilities

The Sales-Focused Business Analyst bridges business analysis and sales strategy by analyzing market data, customer needs, and business processes to support revenue growth. This role works closely with sales, marketing, and management teams to translate insights into actionable strategies that improve sales performance and customer satisfaction.

Job Description

• Gather, analyze, and document business and sales requirements from stakeholders.
• Analyze sales performance, market trends, customer behavior, and competitor activities.
• Identify opportunities to improve sales processes, pricing strategies, and customer engagement.
• Translate business and sales requirements into functional specifications for systems, tools, or processes.
• Work closely with sales teams to support pipeline management, forecasting, and territory planning.
• Develop dashboards, reports, and insights to track sales KPIs and business performance.
• Support CRM optimization, sales automation, and reporting enhancements.
• Collaborate with cross-functional teams including sales, marketing, finance, and IT to implement solutions.
• Assist in developing go-to-market strategies and sales enablement materials.
• Participate in customer meetings to understand needs and support solution design.
• Support user acceptance testing (UAT) for sales-related systems and tools.
• Monitor post-implementation results and recommend continuous improvements to drive revenue growth.

Requirements

• Strong analytical and problem-solving skills with a commercial mindset.
• Solid understanding of sales processes, pipelines, and revenue models.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to translate data and analysis into clear sales insights and recommendations.
• Experience with CRM platforms and BI tools is an advantage.
• Data analysis skills using Excel, SQL, or similar tools.
• Ability to work closely with customers and internal sales teams.
• Bachelor’s degree in business administration, Marketing, Finance, or a related field.
• Proven experience as a Business Analyst, Sales Analyst, or in a sales-related role.
• Experience in B2B, commercial, or customer-facing environments is preferred.
• Business analysis or sales-related certifications are an advantage.

The Sales-Focused Business Analyst bridges business analysis and sales strategy by analyzing market data, customer needs, and business processes to support revenue growth. This role works closely with sales, marketing, and management teams to translate insights into actionable strategies that improve sales performance and customer satisfaction.

Job Description

• Gather, analyze, and document business and sales requirements from stakeholders.
• Analyze sales performance, market trends, customer behavior, and competitor activities.
• Identify opportunities to improve sales processes, pricing strategies, and customer engagement.
• Translate business and sales requirements into functional specifications for systems, tools, or processes.
• Work closely with sales teams to support pipeline management, forecasting, and territory planning.
• Develop dashboards, reports, and insights to track sales KPIs and business performance.
• Support CRM optimization, sales automation, and reporting enhancements.
• Collaborate with cross-functional teams including sales, marketing, finance, and IT to implement solutions.
• Assist in developing go-to-market strategies and sales enablement materials.
• Participate in customer meetings to understand needs and support solution design.
• Support user acceptance testing (UAT) for sales-related systems and tools.
• Monitor post-implementation results and recommend continuous improvements to drive revenue growth.

Requirements

• Strong analytical and problem-solving skills with a commercial mindset.
• Solid understanding of sales processes, pipelines, and revenue models.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to translate data and analysis into clear sales insights and recommendations.
• Experience with CRM platforms and BI tools is an advantage.
• Data analysis skills using Excel, SQL, or similar tools.
• Ability to work closely with customers and internal sales teams.
• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
• Proven experience as a Business Analyst, Sales Analyst, or in a sales-related role.
• Experience in B2B, commercial, or customer-facing environments is preferred.
• Business analysis or sales-related certifications are an advantage.

Job Summary

We are seeking a Technical Project Manager with strong experience in agile delivery and backend engineering environments to lead the development and operational rollout of core digital platforms for the customer.

You will work cross-functionally with Domain Owners (DOs), Engineering Managers (EMs), DevOps teams, QA, Solution Designers (SDs), and Release Program Managers (RPMs) to drive predictable, high-quality delivery of back-end services that support consumer and enterprise customer journeys. Your ability to manage modern cloud-native development cycles — across CI/CD pipelines, containerized microservices, and API ecosystems — will be critical to enabling secure, scalable, and resilient platforms.

Key Responsibilities

Delivery & Agile Management

• Drive agile ceremonies (sprint planning, stand-ups, retrospectives) and maintain team rhythm and cadence.

• Manage backlog hygiene, ensuring stories are well-defined, estimated, and prioritized.

• Plan and execute phased delivery strategies, ensuring release readiness through Blue/Green deployments, canary releases, and feature flagging.

• Track delivery health through velocity, throughput, and scope stability metrics.

• Identify and resolve blockers, risks, and cross-domain dependencies early.

• Maintain clear delivery dashboards and status reporting to senior stakeholders.

Technical Coordination & Planning

• Partner with Domain Owners and Tech Leads to align on architecture, delivery scope, and capacity planning.

• Coordinate with DevOps and QA/QE teams to ensure readiness for integration, testing, and release.

• Support implementation of continuous delivery and observability practices across teams.

• Define, Monitor and report on key delivery KPIs, including deployment frequency, Mean

Time To Recovery, defect Leakage rate, change failure rate ensuring all releases meet

defined Service Level Objectives and performance baselines.

• Participate in sprint demos and ensure acceptance criteria are met for each increment.

Stakeholder & Cross-Domain Collaboration

• Work with Journey Solution Designers (SDs) and Release Program Managers (RPMs) to align sprint deliverables to journey-level milestones.

• Collaborate with Journey Owners (JOs) and business stakeholders to clarify priorities and expected outcomes.

• Communicate risks, decisions, and delivery trade-offs clearly across key stakeholders.

Continuous Improvement & Governance

• Drive adoption of agile and DevOps best practices across DXP teams.

• Analyze delivery metrics to identify improvement opportunities in velocity, predictability, and quality.

• Support incident RCA reviews and ensure learnings are converted into actionable backlog improvements.

• Contribute to standardized delivery governance, templates, and documentation across domains.

Requirements & Qualifications

Education & Certifications

• Bachelor’s degree in computer science, Information Systems, or related field.

• Agile, PMP, or DevOps certifications (e.g., CSM, SAFe, PMI-ACP) preferred.

Experience

• 8+ years of experience in software delivery or digital product management, with at least 3 years in a technical project management, delivery lead or scrum master capacity.

• Demonstrated experience with CI/CD pipelines, cloud-native architecture (e.g., Kubernetes, EKS), and backend service delivery

• Strong understanding of API management, event-driven architecture, observability tooling and modern deployment strategies (Blue/Green, Canary, Feature Flags).

• Strong familiarity with tools such as Jira, Confluence, GitLab, Jenkins, Monday.com, Splunk.

• Experience in telecommunications, digital platform delivery, or large-scale integration programs is an advantage.

Skills

• Deep understanding of agile, DevOps, and continuous delivery practices.

• Ability to translate technical complexity into clear, actionable plans.

• Technical fluency with backend engineering patterns and delivery pipelines

• Exceptional communication, facilitation, and stakeholder management skills.

• Analytical and detail-oriented mindset with a bias for execution.

• Highly organized, proactive, and resilient in a dynamic, fast-paced environment.

• Passion for continuous improvement and operational excellence.