Total 656 support analyst job vacancies in Information Technology category

Our client is seeking an experienced Application Support Analyst to support and maintain critical production systems within a structured enterprise environment. This role focuses on ensuring system stability, managing incidents, and collaborating with cross-functional teams to deliver reliable and high-performing applications.

Key Responsibilities

• Monitor and maintain production applications to ensure system availability, performance, and stability.

• Manage incidents end-to-end, including investigation, troubleshooting, resolution, and proper documentation, while minimising operational impact.

• Conduct root cause analysis for recurring or high-impact issues and implement corrective and preventive measures.

• Collaborate closely with development, QA, and infrastructure teams to diagnose and resolve application-related issues.

• Analyse system performance metrics and recommend optimisation and tuning improvements where required.

• Support application deployments, patches, and release activities to ensure smooth implementation into production environments.

• Maintain comprehensive documentation covering support processes, system configurations, and knowledge base updates.

• Provide timely and professional support to internal users and stakeholders.

• Drive continuous improvement initiatives, including automation and enhancement of support processes.

Requirements

• Degree in Computer Science, Information Technology, or a related discipline.
• Minimum 5 years of relevant experience in application support and/or software development within enterprise environments is preferred.
• Hands-on experience with technologies such as Python, SQL, Unix/Linux, Java, AWS, monitoring tools (e.g., Datadog), CI/CD pipelines, and Git.
• Familiarity with SDLC frameworks and Agile methodologies such as Scrum or Kanban.
• Strong analytical and problem-solving skills with the ability to handle complex technical issues.
• Excellent communication and stakeholder management skills.
• Able to work effectively in a fast-paced and collaborative environment.
  

All information will be kept strictly confidential. Only shortlisted candidates will be contacted.

TALENT PULSE PTE. LTD.
EA License No: 25S2956

Responsibilities

• Coding knowledge in Java and familiarity with related frameworks. 
• Experience with SQL and leveraging databases for data analysis.
• Experience in ITIL practices, including incident, problem, and change management. 
• Experience with monitoring tools (e.g., Splunk) and similar observability platforms. 
• Willingness to participate in on-call rotations and provide weekend coverage as needed.
• Any other ad-hoc duties as assigned by supervisor

Requirements

• Minimum 5 years of experience in a related software engineering job experience, or tier 2+ customer or application support role. 

Interested applicants, please email your resume to Douglas Tan Yu Feng

Email: douglastan@recruitexpress.com.sg

CEI Reg No: R26160004

EA Licence No: 99C4599

Recruit Express Pte Ltd

TheLead Systems Analyst will be responsible for driving the design, delivery, andintegration of Tokenised Deposits Platform. This includes definingrequirements for token lifecycle operations (issue, transfer, lock, redeem), on‑chain/off‑chainsettlement, programmability features, and interoperability with payments,treasury, and liquidity systems.

Thisrole partners with Payments, Technology, Architecture, Compliance, and Treasuryteams to deliver a secure, regulated, production‑grade tokenised‑depositinfrastructure that supports domestic and cross‑border settlement usecases.

Requirements:

Key Skills & Experience

• 7–12 years in payment systems analysis with experience in RFP, eMandate, Direct Debit, or similar.

• API design (REST/JSON, OpenAPI/Swagger)

  Microservices architecture

  Event‑driven patterns (Kafka or equivalent)

• State machine and sequence diagram modelling
• HA/DR and low‑latency systems
• Experience integrating with AML, fraud, entitlements and ledger systems.
• Ability to reuse and extend existing platform components and code frameworks.

Key Domain/ Technical Skills:

·        Blockchain Technology and know-how

·        Digital Assets like Stablecoins, Tokenized Deposit, CBDC

·        Payment knowledge

We are looking for a talented system support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our company. You will be supporting business users during troubleshooting activities as well as interacting directly with different mobile platform, and software to provide updates and patches.

We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your particular skills to help people while working in a positive and encouraging office environment.

Responsibilities

· Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation

· Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction

· Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.

· Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or internal task force discussions when possible.

· Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.

· Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.

· Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

· This role requires working on a 24/7 shift roaster, candidate must be flexible to work on shift when required.

Requirements

· Qualification in Computer Science or equivalent

· Willing to work on rotating shifts including weekends and public holidays

· Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures

· Experience in supporting fintech related software applications is a plus

· Having domain knowledge in blockchain technologies, capital markets technology, and financial payments technology would be advantageous

· Experience with some programming languages(HTML, JAVA) will be an added advantage

· Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation.

· Excellent interpersonal skills, team player

As a software technical support specialist, you must have a passion for listening and interacting with people and technology. You desire to deliver a great customer experience where you will fit right in with our team, who aims to ensure that every customer is a happy one at DL ideas.

Job Description:

· Provide after-sales software technical support;

· Diagnose, troubleshoot and resolve common issues raised by customers;

· Escalate urgent or critical issues to programmer team;

· Handle inbound call, WhatsApp chat group and emails from customers;

· Handle customer queries and requests and explain as layman’s term;

· Takes ownership of customer issues reported and seeing problems through resolution;

· Maintain ticket updates and provide timely updates to customers;

· Maintain and contribute to the Knowledge Bank used by the Technical Support team;

· Prepare user manual for customers;

· Aggregate and provide key customer insights and serve as a liaison between customers and Software Engineering/Product Development team;

· Able to pick up IT-related skill set that will be useful;

· Complete assigned tasks in a timely manner to meet expected turnaround time.

Requirements:

· At least Professional Certificate/NITEC in Computer Science/Information Technology or equivalent;

· Experienced in providing Software technical support for web applications as Tier/ Level 1 for at least 1 year;

· Responsible and strong attention to detail;

· Polite and Customer service-oriented;

· Good communication skills using English to customers as well as colleagues;

Rewards & Benefits

· Annual Leave, Medical Leave, Attendance Incentive

· Friendly working environment

· Remuneration: attractive salary package (Negotiable based on experience)

· 5 days working week

· Reward will be given based on performance

We are a result-orientated company. To us, delivering work on time and accurately is the most important key to valuing an employee. We are looking for energetic and committed personnel who are self-motivated and willing to learn. We want the employees to grow together with the company.

If you would like to apply for this position, please kindly send your CV with the following information:

• Reason for leaving your current job

• Last drawn salary and expected salary

• Notice period

Here at LionsBot, we are all one team, striving together for excellence.

We're seeking an experienced Here at LionsBot, we are all one team, striving together for excellence.

We're seeking an experienced Hardware Support Engineer to be our highest-level technical expert for sustaining robot products in the field. You'll resolve the most complex hardware issues, perform deep root cause analysis, and drive continuous reliability improvements across our robot fleet.

Key Responsibilities

• Resolve hardware escalations from field teams, distributors, and customers within SLA targets

• Perform deep root cause analysis on field failures using structured methodologies (8D, 5-Why, Fishbone)

• Drive corrective actions with Engineering, Quality, and Supply Chain teams

• Analyze field failure data to identify trends and recommend reliability improvements

• Create and maintain technical documentation including repair guides and diagnostic procedures

• Train and mentor L1/L2 support engineers on hardware troubleshooting techniques

• Support ECN implementations and provide field impact assessments

• Participate in NPI-to-sustaining transitions and production line support when needed

• Build and maintain technical knowledge base for the support organization

Qualifications & Experience

• 1-3 years in hardware support, field service, or reliability engineering

• Fresh Graduate is welcomed to apply

• Strong hands-on experience with mechanical, electrical, and embedded systems troubleshooting

• Proficient in Solidworks

• Proficient in RCA methodologies (8D, 5-Why, FMEA, Fishbone)

• Excellent technical writing and documentation skills

•  Experience training and mentoring junior engineers

• Background in robotics, automation, or similar electromechanical products preferred

• Degree in Mechanical, Electrical, or Mechatronics Engineering preferred

If you're passionate about solving complex technical problems, enjoy mentoring others, and want to make a direct impact on product reliability, we'd love to hear from you. Join our team that's shaping the future of cleaning robots! to be our highest-level technical expert for sustaining robot products in the field. You'll resolve the most complex hardware issues, perform deep root cause analysis, and drive continuous reliability improvements across our robot fleet.

Key Responsibilities

• Resolve hardware escalations from field teams, distributors, and customers within SLA targets

• Perform deep root cause analysis on field failures using structured methodologies (8D, 5-Why, Fishbone)

• Drive corrective actions with Engineering, Quality, and Supply Chain teams

• Analyze field failure data to identify trends and recommend reliability improvements

• Create and maintain technical documentation including repair guides and diagnostic procedures

• Train and mentor L1/L2 support engineers on hardware troubleshooting techniques

• Support ECN implementations and provide field impact assessments

• Participate in NPI-to-sustaining transitions and production line support when needed

• Build and maintain technical knowledge base for the support organization

Qualifications & Experience

• 1-3 years in hardware support, field service, or reliability engineering

• Fresh Graduate is welcomed to apply

• Strong hands-on experience with mechanical, electrical, and embedded systems troubleshooting

• Proficient in Solidworks

• Proficient in RCA methodologies (8D, 5-Why, FMEA, Fishbone)

• Excellent technical writing and documentation skills

•  Experience training and mentoring junior engineers

• Background in robotics, automation, or similar electromechanical products preferred

• Degree in Mechanical, Electrical, or Mechatronics Engineering preferred

If you're passionate about solving complex technical problems, enjoy mentoring others, and want to make a direct impact on product reliability, we'd love to hear from you. Join our team that's shaping the future of cleaning robots!

Responsibilities

• Own and Manage L3 Support Issues: Act as the single point of contact for L3 issues, logging, tracking, and escalating tickets, ensuring timely resolution and communication during high-severity incidents.
• Coordinate with Internal and External Teams: Liaise with vendors, onshore development teams, and system owners for escalations, bug fixes, data/config changes, and recovery planning.
• Lead Operational Planning and Support Roster: Maintain offshore support schedules, ensure holiday/weekend/critical period coverage, and manage shift assignments.
• Oversee Change and Release Management: Conduct code reviews, validate change artifacts, assess risks, and represent changes in CAB meetings.
• Drive Incident and Problem Management: Lead root cause analyses, ensure implementation of preventive actions, and coordinate cross-team deployments and communications.

Requirements

• Extensive Experience in Application Support: Minimum 8 years in application support with 2–5 years in a senior or leadership L3 role, ideally within banking or financial services.
• Technical Expertise: Experience with Java development, SQL, and deployment/maintenance of Java cloud-native applications; familiarity with Newgen BPM, Kubernetes, OpenShift is a plus.
• Certifications and Methodologies: Professional certifications like PMP, PRINCE2, or ITIL are highly desirable; solid understanding of incident management and production support processes.
• Infrastructure & Architecture Knowledge: Good understanding of enterprise infrastructure components such as Load Balancers, Firewalls, API Gateways, High Availability, Monitoring & Logging.
• Team Coordination & Leadership: Proven experience managing or coordinating with offshore teams; proactive and self-motivated leader.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232

✔️ Basic Salary: $2500 - $3000 + $35 Laundry Allowance + $6/day meal allowance
✔️ Mon to Fri: 8.00am - 5.10pm
✔️ Location : Pioneer (Company provided at multiple locations.)
✔️Permanent Role + AWS + VB + 14 AL + Medical Coverage

Job Responsibilities

• Conduct regular checks in the inventory system to ensure stock accuracy.
• Perform routine repairs and maintenance of yard and workshop tools and equipment.
• Maintain the tool room through 5S practices and proper housekeeping.

Job Requirements

• Min. Technical Certificates qualifications.
• Proficiency in Microsoft Office (Words, Excel).
• Possess Class 3 license & forklift license will be added advantage.
• Able to work overtime including weekends.

☎ Call 6817-2691
✉ WhatsApp 9422-1220
EA License No: 15C7752
EA Personnel No: R22111807
EA Personnel Name: Yap Teng hui

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket

Brief Summary:

Join a dynamic team focused on enhancing cybersecurity through data analytics. Leverage your analytical skills to uncover threats and support strategic decision-making in cyber operations.

Responsibilities:

• Analyze, correlate, interpret, and visualize data to identify trends and patterns.

• Formulate and test hypotheses for threat hunting initiatives.

• Produce actionable insights and evidence to inform decision-making processes.

• Compile and share intelligence with counterparts for timely intervention.

• Translate complex concepts and findings into reports and presentations for senior stakeholders.

Requirements:

• A degree in Computer Science, Computer Engineering, Mathematics, Statistics, Data Science and Analytics, or a related field.

• Familiarity with cybersecurity concepts and applications is essential.

• At least 3 years of experience in data transformation, interpretation, and quantitative data analysis.

• Knowledge of statistical techniques and concepts (e.g., regression, properties of distributions, statistical tests) and experience in their application.

• Proficient in using databases and big data analytics frameworks such as Hadoop, Hive, or Spark, with the ability to write complex SQL queries.

• Domain knowledge in Computer Networking, Network Security, or System Security is advantageous.

• A proactive learner with the ability to independently acquire knowledge in new domains or technologies quickly.

Interested candidate who wish to apply for the advertised position, please click “Apply”. We regret that only shortlisted candidates will be notified 

EA License No.: 01C4394 (PERSOL Singapore Pte Ltd) 

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. 

Be part of a data-driven project delivering insights and analytics solutions. This role supports data analysis, reporting, and project coordination, offering hands-on experience in analytics and stakeholder collaboration.

Job Description

• Support project coordination, including tracking timelines, deliverables, and stakeholders.
• Assist in data collection, validation, and review to ensure accuracy and consistency.
• Consolidate data from multiple sources into structured formats.
• Create reports, charts, and dashboards using Excel to present insights.
• Support testing of data systems, dashboards, and enhancements.
• Work with stakeholders to ensure data solutions meet business needs.

Requirements:

• Singaporean Only.
• 2–3 years of experience in data analysis, research, or project coordination.
• Strong analytical skills and attention to detail.
• Proficient in Microsoft Excel (e.g. pivot tables, charts).
• Good communication and stakeholder management skills.
• Familiarity with Python or R is an advantage.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Ho Kah Yeow | R1879233

ScienTec Consulting Pte Ltd |11C5781

Job Summary

This role involves leveraging advanced data analysis, visualization, and engineering tools to develop data models, automate ETL processes, and deliver actionable business insights that drive strategic decision-making.

Responsibilities

• Analyze complex datasets using Power BI, Tableau, and QlikView/QlikSense to create interactive visualizations that support business objectives
• Develop and maintain SQL and Python scripts (using Pandas, NumPy, Matplotlib, Plotly, Bokeh) to extract, transform, and analyze data for reporting and predictive analytics
• Design and implement data models using Star Schema, Snowflake Schema, and DataLake architectures to optimize data storage and retrieval
• Manage and optimize databases on Azure SQL Database and SQL Server to ensure data integrity and performance
• Build and automate ETL workflows using SQL Server Integration Services (SSIS), Azure Data Factory (ADF), and Talend to streamline data transformation processes
• Utilize big data technologies such as Azure Synapse Analytics, Apache Spark, and Databricks to process large-scale datasets efficiently
• Implement DevOps practices by managing Azure DevOps pipelines and using Git/GitHub for version control and continuous integration/continuous deployment (CI/CD)
• Perform data cleansing, data mining, statistical analysis, and predictive analytics to uncover trends and support data-driven decision-making

We are seeking an experienced Application Support Analyst to support and maintain insurance CRM applications, with a strong emphasis on SQL Server, database operations, and data analysis. This role plays a critical part in ensuring application stability, data integrity, and timely issue resolution for business users across operations, sales, and customer service.

Key Responsibilities

• Provide Level 2 / Level 3 application support for insurance CRM systems, ensuring high availability and performance.
• Support and troubleshoot SQL Server databases, including data issues, performance bottlenecks, and system errors.
• Write, optimize, and maintain complex SQL queries, stored procedures, views, and reports.
• Investigate application incidents, perform root cause analysis, and provide permanent fixes.
• Support data extraction, validation, and reconciliation for business and regulatory reporting.
• Work closely with business users to understand issues, gather requirements, and provide timely solutions.
• Coordinate with vendors, developers, and infrastructure teams for bug fixes, patches, and system enhancements.
• Assist with application releases, patches, and upgrades, including pre‑ and post‑deployment validation.
• Maintain system documentation, support runbooks, and incident records.
• Ensure compliance with data governance, security, and audit requirements, especially in an insurance environment.

About the client: Our client is a Reputed Bank.

Responsibilities:

• Configuring Murex modules and workflow to meet client requirements.
• Configure and troubleshoot Murex Front Office MLC for Credit Risk Analysis and Pre-trade Risk checks
• Liaise with stakeholder to gather business requirements and analyze to translate them to technical specification for solutioning
• Involve of all stages of Project life cycle, from business requirements gathering and technical definitions, Testing, User Acceptance Testing (UAT), Production Support, and completion.
• Led MXML post-trade troubleshooting, resolving STP breaks and ensuring seamless integration.
• Debugging SACCR reporting gaps, which includes identifying trade classification into asset classes, adjusted notional computation, supervisory parameter application

Requirement:

• Bachelor Degree in IT / Compute Science or relevant educational qualification.
• Minimum 10 years of experience on Murex with proven experience in MLC Architect and MXML.
• Strong experience supporting a diverse range of financial products, including IR and CR Derivatives, Fixed Income, Forex products.
• Strong experience with event-driven systems (MxML Exchange) for trading, events, and settlements, and integrating standard interfaces and connectors
• Advanced SQL skills for querying, manipulating data, and performing complex data analysis across relational databases. Strong understanding of database structures, including tables, indexes, views, and stored procedures.

Interested candidates, who wish to apply for the above position, please send in your resume to mail to mohamed.basith@persolapac.com

We regret that only shortlisted candidates will be contacted.

EA License No. 01C4394
EA Personnel Reg.No. R1104824 (Samsudeen Mohamed Basith)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolapac.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities:

• Perform checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Maintain the tool room through 5S initiatives and good housekeeping practices

Requirement:

• ITE/Diploma in Engineering with knowledge on tooling and vehicle maintenance
• Computer literate in Microsoft Office and possess Class 3 driving license.
• Ability to work Overtime/Week when required

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894