• Position : Technical Support (Electrical /IT)

• Location : Ubi

• Working hours : Monday - Friday 8.30am to 6pm

• Salary (commensurate with experience) : Up to $3800 + 14 Days Annual Leave + Variable Bonus

• Duration : Permanent

• Industry : Industrial Equipment Supplier
  

Main Responsibilities:

• Handling technical support cases on-site or through phone, Whatsapp and email

• Responsible for carrying out on-site installation and commissioning, troubleshooting, repair and maintenance.

• Escalation and liaising with Vendors on reported technical related cases.

• Conduct training or demonstrations to clients or users.

• Internal product repair and training

• Other ad-hoc activities assigned
  

Requirements:

• Min Diploma in Electrical/Electronic Engineering or IT related.

• 2 years relevant experience
  

Email to: diana@searchpersonnel.com.sg or call me at: 6398 5682 for more information.

***We do not charge our candidates nor bind them with any contract.***

Diana Okta Tio

Deputy Consulting Director (APAC)

Reg no.: R2094678

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

At SimplifyNext, we specialize in driving business transformation through Automation, AI, and Low Code Apps. We empower organizations by scaling automation, integrating cutting-edge AI solutions into business processes, and delivering next-generation applications.

Additionally, we support our clients in building internal capabilities through our Centre of Excellence, comprehensive training, enablement programs, and Citizen Developer initiatives to ensure sustained success. Combining deep consulting and technology expertise, we have successfully executed projects for a diverse portfolio of global and ASEAN organizations. Our hands-on experience spans strategy formulation, seamless implementation, and operational excellence, providing invaluable insights into effective practices across various environments.

We harness digital technologies including Automation, Low Code Apps Platforms, Process Mining, and AI capabilities such as Intelligent Document Processing, Text Analytics, Generative AI, and Conversational AI. We proudly partner with leading Technology Vendors such as UiPath, Blue Prism, Automation Anywhere, OutSystems, ServiceNow, Microsoft, AWS, Druid AI, and Hyperscience.

Work you’ll do
As a Technology Analyst at SimplifyNext, you will work alongside leading consultants in the industry to solve our clients' biggest challenges and make a positive, lasting impact on their businesses. You will collaborate with talented team members on complex projects, developing a deep understanding of business problems and the ability to solve them using cutting-edge technology. You will have the opportunity to expand your skills and experience, opening new possibilities for your career growth.

We're looking for individuals with a passion for learning and making a positive impact on our clients, business, and society. In this role, you will work on one of the leading Intelligent Automation (IA) platforms to deliver solutions for our clients. IA platforms include capabilities such as Robotic Process Automation (RPA), Process Mining, Process Analytics, Intelligent Document Processing (IDP), Text Analytics, Low-Code Application Development, Conversational AI, etc.

You’ll be part of a team delivering end-to-end technology consulting and implementation projects on the above-mentioned areas. Your responsibilities would include:

• Contribute to all phases of SimplifyNext’s projects (Plan, Analyze, Design, Build and Test).
• Interact & communicate with various Process Subject Matter Experts (SME) of the businesses to understand and analyze business problems and pain points to better define requirements required for the solution design.
• Gather and define technical, operational and user requirements, assisting with the conceptual of architecture and technical solutions design that are efficient, resilient, scalable, secure and reusable.
• Develop, configure and implement automation solutions or programs, scripts and objects on various platforms that are efficient, well structured, maintainable and easy to understand in accordance with SimplifyNext's best practices and code standards.
• Identify or support the creation of all appropriate use cases/process scenarios and their expected outcomes that will be used during the delivery lifecycle for the process.
• Conduct user accepting testing and rollout phases with Process SMEs from the businesses and ensuring that solution has fulfilled the requirements.
• Provide support to the businesses in the post-implementation phase and support existing automations and implement change requirements.

Qualifications

• Min Diploma - preferably in Computer Engineering
• Excellent communications and inter-personal skills, and passion to deliver quality work
• Ability to analyse, design, develop, implement and maintain application code.
• Strong logical approach and problem-solving skills
• Quick learner that is passionate about technology
• Candidates without prior experience are welcome to apply

Eligibility Criteria for IMDA-CLT Program

Trainees eligible for the CLT must minimally be:

• Singaporean or Singapore Permanent Resident (SPR).
• Able to commit to completing the full training program.
• Able to meet the hiring requirements of the companies.

Conditions of Applications for IMDA-CLT Program

• While an applicant may meet the eligibility criteria, all applicants are subjected to the company’s review for suitability with its hiring requirements, and may not be automatically shortlisted for interview.
• Only shortlisted applicants will be notified by the company directly.
• Companies may hire eligible applicants on a first-come-first-serve basis before any closing date.
• Companies may close their applications when all the jobs offered by the participating companies have been filled.
• Companies’ hiring decision is final and are not obliged to offer explanation or appeals on their hiring decision.

About Our Company
We are a technology-led consulting company, with a dedicated focus on Automation and Analytics. We provide a holistic approach for our customers’ automation and analytics journey through our extensive business process experience, deep technical expertise on technology platforms and strong focus on our customers’ internal capability development and organizational change enablement.

We are at the forefront of automation and analytics space, having achieved many firsts in the Asia Pacific region. We have recently been included in the Forrester’s Now Tech: Robotic Process Automation Services report. We are proud to have a diverse and dynamic team, with a strong collaborative and mentoring culture, focused on delivering our best and making a difference in this world.

Please read our Data Protection Notice: https://get.simplifynext.com/Data+Protection+Notice.pdf

Job Duties

• Guiding and mentoring junior developers
• Research, design, and develop computer and network software or specialized utility programs.
• Analyze user needs and develop software solutions.
• Update software, enhance existing capabilities, and develop testing procedures.
• Work with hardware engineers for hardware-software integration.
• Implement applications using Microsoft development tools in N-Tier environment.
• Responsible for Web-based solution development.
• Provide supports to development projects throughout the project life cycle.
• Assists in physical and logical database design.
• Designs, codes, and tests technical solutions.
• Identifies system deficiencies and recommends solutions.
• Contribute to functional requirements and translate them into technical design and development projects.
• Perform and manage unit and system integration testing, conversion, migration tasks and documentation.
• Document features, technical specifications, and infrastructure requirements for self-produced technical work and job processes.
• Ensuring that development tasks are completed within the timeline provided and that issues are fully tested with minimal defects
• Perform any other ad-hoc tasks given by the Project Manager / Project Director

Skills & Requirements

• Diploma/Degree in Computer Engineering / Computer Science or Information Technology
• Experience in HTML, CSS and JavaScript
• Knowledge in C#, VB.NET, ASP.NET, MS SQL, .NET Core
• Experience in UML and Object Oriented Analysis & Design
• Experience in CMS customization and usage (please specify type of CMS in resume).
• Good documentation skills.
• Proven 8+ relevant experience as Analyst Programmer Tech Lead

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Responsibilities:

• Will be responsible for the gathering of requirements, process modeling and preparation of the requirement specifications.
• Will play the role of the communicator between the end-users, the solution team and vendor.
• Will be responsible for preparation of test scenarios and integrated testing before user acceptance testing.
• Will be responsible for planning, managing assigned projects or enhancements’ timeline and vendor management.

Requirement

• Minimum 4 years’ experience in Business Analyst role, preferably with insurance domain.
• Have knowledge and experience in SDLC cycle and implementation.
• Experience with Java and other internet technologies will be advantageous.
• Good analytical and listening skills.

Interested applicants, Please send your updated resume in Word format to hres@itcspl.com

Please indicate Job Code "Technical Business Analyst - 101" on email subject

We regret that only shortlisted candidates will be notified.

Bacalso John Bryan Bedayo (Reg No. R1106648)

IT Consultancy & Services Pte Ltd

EA No: 92C5311

Please visit www.itcspl.com to learn more information about ITC

Responsibilities

• In charge of perform regular checks in inventory software system to ensure inventories are in place
• responsible in perform regular repairs and maintenance of yard and workshop tools and equipment
• Maintenance of the tool room through 5S initiatives and good housekeeping practices

Requirement

• Min Nitec in Engineering and relevant
• Min 1 year of working experience in tooling and vehicle maintenance with experience in inventory system and Microsoft Office suite
• Class 3 driving license required

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Roles & Responsibilities

• Application Support - Provide Level 1 support for SAP S/4HANA modules and CPQ application, addressing user queries, issues, and incidents.

• Issue Management - Troubleshoot, track, and resolve incidents, escalating to higher support levels as required.

• Change Request - Work closely with process owners and business teams to document requirements for enhancements.

• Testing & Validation – Prepare and execute UAT scenarios in collaboration with business users; validate system changes, fixes, and enhancements before production deployment.

• Process Improvement - Analyse recurring issues and identify opportunities and propose process enhancements or automation opportunities.  

• Document recurring issues, maintain knowledge base articles, and support user training sessions.

• Communication – Ensure proper communication between IT, business teams, and external vendors for issue resolution.

• Compliance & Standards: Ensure adherence to IT policies, security standards, and change management processes in all SAP-related activities
  

Job Requirement

• Bachelor’s degree / Diploma in information technology, or a related field.

• 1 year of IT Application support experience in an end-user environment.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to ref71@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jia Xiang

EA Personnel Reg No: R25158171

1 year contract under employment agency payroll

Work location: Changi Business Park

Salary: Up to $4290 (depend on experience, company do not provide bonus)

Requirement:

• Locals (Need to clear project clearance and pre-employment check)
• Must have strong data analysis experience
• Must have strong Excel skills (data consolidation, pivots, structured reporting).
• Good attention to detail with ability to manage large datasets accurately.
• Clear written and verbal communication skills.
• Ability to manage multiple requests and deadlines in a structured manner.
• 3–5 years of PMO, workforce/ resource management, or similar operational support experience.
• Prior experience in technology or large enterprise environments preferred
• Able to commit to a 1 year contract

Key Responsibilities:

Workforce Reporting & Analytics

• Prepare and maintain regular headcount/ workforce reports
• Consolidate data from multiple sources into clear management-ready views.

Staffing & Resource Management

• Coordinate end-to-end staffing requests including new hires, renewals, and replacements, ensuring completeness and data accuracy.
• Track and maintain staffing approvals, reviews and key initiatives, and follow up with stakeholders on outstanding actions.

Governance & Process

• Ensure staffing requests comply with approved demand–supply plans, budget controls, and internal guidelines.
• Documentation of staffing processes, templates, and changes.
• Highlight risks, exceptions, and data gaps for PMO and management attention.

Stakeholder Coordination

• Liaise with multiple stakeholders e.g. hiring managers, finance on all workforce-related matters.
• Support preparation of materials for governance forums and management approvals.

ES Recruitment Pte Ltd (09C4235)

Hong Chiew Guat (R1219860)

Job Requirements:

- Minimum 6 years
- IIS Server
- HIS Server
- SQL Server

ii) J2EE Platform
- Apache HTTP Server
- JBoss Application Server
- Oracle Database

b) Able to develop applications using the following languages:
- MVC, ADO.NET, SSIS/Transact SQL
- MS Sharepoint technologies
- Web Services, SOAP, XML, SAML
- IOS/Android mobile development
- CSS, HTML, DHTML, XML, Ajax, JAVAScript and VBScript
- ASP.NET, C#, VB.NET

c) Able to support, edit and manage CPF website contents using the following tools:
- Sharepoint
- Visual Studio
- Adobe Photoshop CS
- Adobe D of web-based applications development experience with one or more of the following qualities:

a) Working experience in one of the following environments:

i) .Net Platform
- Windows
- Dreamweaver CS
- Adobe Flash Builder CS

By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (www.elitez.asia/privacy-policy/). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

Contact Person : Lavaniea

EA License No.16C8004 | Registration: R24157849

Job ID: 20163

• Location: Kent Ridge
• Working hours: 8.30am - 5pm
• Salary: up to $6,300 (Depending on experiences)

Job Description

The individual in this position is responsible for strengthening the Informatics product technical support and address the customers’ requirements on Software Solutions through regional partners and subsidiaries across the APAC region.

➤Primarily responsible for Support and Training Management for relevant Partners

➤Provide timely and effective Post-Sales Technical Support for Informatics products

➤Respond promptly to Customer and Partner inquiries, aiming to resolve issues within the shortest possible off time

➤Identify and address potential issues proactively

➤Maintain a consistent resolution time for post-sales support cases to ensure customer satisfaction

➤Deliver comprehensive technical training, including material preparation/update on Informatics products to Partners and Customers

➤Develop and demonstrate comprehensive knowledge of LabSolutions Software Suite, including configurations, new features, workflow, architecture, and technical features

➤Assess competency gaps of Partners and implement corrective training measures

➤Keep Partners updated on product enhancements and new features to ensure they remain equipped with the latest information

➤Write knowledge-based documents on software features, installation prerequisites, and troubleshooting guidelines

➤Manage and effective usage of Customer/Partner Support Portal for delivery excellence

➤Sound knowledge on System Architecture and technology to meet customers’ demand on the Laboratory Digitalization

➤Works with business team for pre-sales technical queries and customer-facing technical discussions

➤Create new solutions, strategies to improve service quality

Job Requirement

➤Bachelors/Master’s degree in IT Computer Science/Chemistry/Biochemistry/Instrumentation or equivalent

➤At least 3~5 years of experience in laboratory informatics products such as CDS, SDMS, LIMS, ELN, etc.

➤Experience with Installation, Configurations, Troubleshooting and Maintenance of CDS/SDMS applications

➤Experience with laboratory software workflows, Regulatory Compliance, FDA Guidelines (USFDA, EU, PIC/S, etc…), Lab Data lifecycle management and data integrity (ALCOA+)

➤Fundamentals on Windows OS (Server, Virtualization, Networking) and Database (Microsoft SQL Server)

➤Experience in service industry with focus on Software, IT and background on Analytical Instruments (HPLC, GC, LCMS, GCMS) is an advantage

➤Experience in Software Validations, CSV is an advantage

➤Experience of working within a regulated environment especially Pharmaceutical and/or related regulated industries such as Medical devices, Testing Laboratories

➤Willing to travel as per business needs (20~30%)

Interested applicants, kindly send your updated resume to Joanne (R21101135) Joanne@pasona.com.sg with the email subject header "Job Application for "20163, Informatics Technical Support Specialist".

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135

As part of the COO’s Platform and Integration Office within the Business Services team, the Cloud Application Support Specialist is responsible for providing first‑level technical support to the client‑facing front office team.

The role also involves supporting various front office and client‑facing applications.

Main responsibilities include:

• Deliver day‑to‑day 1st or 2nd level technical support for SaaS applications and other front‑officer client‑facing systems.
•  Provide guidance and coaching to team members on troubleshooting, issue isolation, escalation paths, and communication best practices.
• Oversee ticket queue management, ensuring accurate logging, prioritization, and timely resolution of incidents and service requests.
•  Conduct training, briefing sessions, and knowledge‑sharing activities on application features, navigation, and support procedures.
• Responsible for critical, high‑severity, or time‑sensitive incidents, performing issue triage, driving troubleshooting efforts, and coordinating recovery actions.
• Support team members insolating issues and determining when escalation to vendors or internal technical teams is required.
•  Act as the main liaison during major incidents—ensuring clear, timely, and consistent communication across front‑office users, internal IT teams, and vendors.
• Ensure that outages and timely updates are communicated to affected users until service restoration is confirmed.

Work Experience and Requirements

• Minimum of 3 years of experience in system engineering and application support in the Banking/Financial institution.
• Preferred experience of working with vendors & 3rd party service provider for technical customer support in cloud application
• Proficiency in SQL and able to write scripts in Python
• Familiar with SaaS platforms such as Aladdin, Microsoft cloud, or Amazon web
• Able to maintain patience and empathy when dealing with high-pressure situations or demanding users.
• Able to thrives in a fast-paced environment and adapt to complex demands.
• Able to work independently with minimum supervision, he/she is also detail in work and delivery focused.
• The candidate will demonstrate ability to work confidently and collaboratively with cross-functional stakeholders of varying seniority.

Certifications (Preferred):

• AWS Certified Cloud Practitioner or AWS Solutions Architect – Associate
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL Foundation (for incident/change management best practices).

Education Requirements

• Bachelor’s degree in computer science, IT, or related field.

Job Highlights

• Dynamic team with friendly & Flexible working environment

• Good & fast career development prospects

• Great & International Exposure to Enterprise Scale & Government Projects

Responsibilities

We are seeking for a resourceful, experienced and committed individual to design and develop software/system as well as to provide support for the company’s existing projects.

Responsibilities:

To participate in the requirement gathering, design and development

Perform application development and enhancement

To lead the system development team or partners for system implementation

To participate in system integration testing, user testing support, and performance testing, etc

Produce specifications and user documentation on software applications being developed

Provide day-to-day support on major system applications

Continuous improvement to processes and practices with new ideas, concepts, methods and technologies.

Requirements

· Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Engineering (Computer/Telecommunication/ Computer Science/Information Technology) or equivalent

· Must have strong background, knowledge and proficiency in J2EE, C#.Net, VB.Net, VB6 programming skills not limited to :

Min 5 Years’ Experience in

· Windows and Web Application Development

· C# , VB.Net ,ASP.Net , MVC, WCF

· Web Services (SOAP and/or REST), HTML5, XML, Java Script

· MSSQL Server, SQL Queries, Stored Procedures

· Windows Server, IIS, Active Directory

· English communication

· Ability to work independently and capable of managing complex projects.

· With experience in development of mobile app (Andriod or IOS) will be a plus

· Must be able to install, setup and configure the development tools/environment independently

· Must be able to work independently on design, coding, debugging, troubleshooting and deployment and any other programming related issues

· Experience with MSSQL, MySQL, PostgreSQL & MS Access and in in setup, install and maintain DB server

· Experience in integrating with third party software or APIs & IOT device drivers

· Inclination to improving usability and user experience with every iteration

· Be the main communication bridge between web developers, designers, and clients by providing an accurate translation of the web features and design requirements.

· Management of project timeline and expectations while building strong relationships in the process to achieve customer satisfaction.

Benefits and remunerations:

• Annual salary review

• Performance bonus

• Healthcare benefits

• Alternative work-from-home schedule available if required

Candidate with more experience will be considered as System Analyst/Senior Analyst Programmer if their experiences and profile are compatible

Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent CV/Resume to info@i-consulttech.com/HR@i-consulttech.com

Job Summary

You will act as a System Analyst bridging business users and developers to translate business needs into technical requirements, supporting full project lifecycles and ensuring effective solution delivery.

Responsibilities

• Analyze and gather requirements from business users to translate into clear technical specifications for development teams
• Lead and participate in at least two waterfall methodology projects through requirement gathering, development, testing, rollout, and post go-live support
• Develop and maintain applications using .NET Framework technologies including C#, ASP.NET, MVC, and .NET Core to meet business needs
• Design and implement web technologies such as HTML, CSS, JavaScript, and jQuery to enhance user interfaces and functionality
• Write and optimize SQL queries in Microsoft SQL Server to support data retrieval and reporting requirements
• Support Windows desktop application development and maintenance to ensure operational stability
• Collaborate effectively with stakeholders at all levels through clear verbal and written communication to align project goals
• Apply strong analytical and problem-solving skills to identify issues and implement effective solutions
• Demonstrate self-driven task ownership and attention to detail to deliver results on time
• Work independently and as part of a team to achieve project objectives and support organizational goals

Required competencies and certifications

• Degree in Computer Science, Information Technology, or equivalent
• Minimum 5 years of IT industry experience, including at least 3 years as a System Analyst

Preferred competencies and qualifications

• Experience with waterfall project methodology and full project lifecycle participation
  
  Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)
• This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
• e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA

• Manage and analyse business requirements into a solution design, managing user requirements workshops and formulation of an overall solution design, modelling transactions through the system to ensure that the business requirements are met.

• Hands-on Techno-Functional role to analysis and propose solutions for business issues, process changes and functional requirements.

• Work with different technology teams across infrastructure, and other divisions to deliver system solutions for the business.

• Collaborate with stakeholders on their priorities, needs as well as system improvements.

• Build a strong relationship and manage expectations with users and stake holders• Experience working in the financial industry with relevant experience in business analysis or in core Market Risk module and project implementation.

• Previous experience on implementing Fundamental Review of Trading Book (FRTB SA and IMA) SIMM(Standard Initial Margining Model), xVA is preferred.

• Candidate must have thorough understanding of regulation on “Minimum requirement of Market Risk capital charge”

• Must have working understanding of Murex module with atleast 7 years of specific experience in MRE, MRA, Murex Limit Controller and Simulation and pricing modules

• Other good to have skill sets include margining, collateral or related credit risk methodologies

• Experience in managing and delivery of trading platforms for Treasury products on a global scale, integrated within the organizations treasury product systems.

• Strong team player with excellent communication & inter-personal skills.

• Strong problem solver who can question and understand proposed solutions and business drivers.

• Strong organizational and leadership skills

• PL explanation

• Stake holder management

• Functional expertise with GM and Risk business

The System Analyst is responsible for providing technical support and assistance for system-related issues across the organization. This role involves diagnosing and resolving software problems, working closely with IT Team to maintain the required IT Infrastructure, and supporting end users to ensure smooth and efficient operations of business systems.

The role works closely with the departmental process owners, and other IT team members to ensure system availability, performance and security.

Assist Digital Project Manager to implement new systems and provide ongoing operational support. Work with internal stakeholders to understand user requirements, map out process, analyze gaps, and escalate and follow through service requests.

Job Responsibilities

• Provide first and second-level support for system-related issues, including software, and network troubleshooting.
• Assist in managing the implementation of new systems and provide ongoing operational support.
• Respond to emails and calls in a timely and professional manner; provide troubleshooting, logging, escalating, and following through issues raised by users.
• Monitor system performance and ensure timely escalation of unresolved issues to the Digital Project Manager or other system partners.
• Assist in system installation, configurations, upgrades and patch management.
• Perform pre-deployment testing such as User Acceptance Tests (UAT) and system-related training to ensure the new system is sufficient to meet the business requirements.
• Document support issues, resolutions, and system changes in accordance with IT policies and procedures.
• Coordinate with vendors and service providers for software issues or system updates.
• Escalate service requests to the vendors/consultant and see through the completion of the request.
• Support user account administration including user accounts creation, user accounts removal and user access management.
• Participate in system audits.
• Identify recurring problems and suggest long-terms solutions or improvement to reduce future issues.
• Collaborate with cross-functional teams for project support and system implementations.
• Perform project documentation and document base-lining.

*** Note: Scope of work will be revised depending on the business needs, other related duties as and when assigned by your reporting superior from time to time.

Qualifications & Relevant Experience

• Bachelor’s Degree in Computer Science, Information Technology or related field.
• ITIL Certification or similar service management framework
• Minimum 4 years of experience in system support, system administration or related technical support role.
• Proficient in Windows operating systems, Microsoft Office Suite and common business applications.
• Basic understanding of networking and system monitoring tools.
• Experience with cloud platforms (e.g. AWS, Azure)
• Knowledge of scripting SQL or integration tools (e.g. Json, API).
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Job Description & Requirements

Competent and experienced in managing larger program from initial proposal through production implementation, a strategic thinker with solution-based approach for exceeding customer satisfaction on any program

Can implementat Major programs like Credit Platform Uplift, Fenergo for Client Life Cycle & Management, Private Wealth Banking Applications as digitized solution, FINACLE for core banking etc.,

Well-versed in leveraging cross-functional IT, Agile, and QA teams to complete project deliverables on time and within budget

Highly motivated and experienced as Lead Business Analyst by gathering the business requirements, facilitating the workshops, addressing the solution design gaps in alignment with new Target operating model for creating the functional specifications, user stories and product backlogs, managing Product Consultants and BA teams

To develop the product vision, strategy and roadmap for development

Experience in Project Managementand accountable for Project engagement and Delivery

Having a deep knowledge and understanding of the modules and features of Fenergo product and Client Life Cycle Management processes from Prospect creation, Entity Management, Client Onboarding, Client Review and Maintenance, Client Offboarding along with KYC, Client Due Diligence, Client Risk Assessment, AML, Identification and Data Verification (ID&V), Screening, Tax and Regulatory processes like FATCA, CRS, MIFID, EMIR, ESRA, EAF, Agency Onboarding, Accelerated Onboarding, Fund Management, Review & Approval workflow

Proficient in Banking applications like Credit Grading and Excess & Past Due Monitoring, Fenergo, Client Central, FINACLE, Workbench, GNS-Detica, Wealth Management System, Digital Wealth system, Loan management, Card Exception Processing system & Card Management Applications for MasterCard, Payment processing, eCDD+ etc.,

Good experience in Corporate and Institutional Banking, Commercial Banking, Wholesale Banking, Retail Banking, Core banking, Wealth Management & Advisory, Card processing & management, Insurance, Loan Life cycle, CASA, Channels and Payments

Successful in Managing the testing engagements and deliveries and capable of managing multiple projects and releases in multiple countries to consistently achieve targeted results

Worked on Agile Scrum projects involving Agile Methodology as Scrum Master and other testing models by fostering an effective & productive working environment through Scrum values, principles and practices

To work with clients and contributed for business development and promoted client relationship and satisfaction

Utilized a combination of business knowledge, technical skills, and strategic analysis to provide solutions and creative insights to critical business problems

Customer oriented, multitask professional with excellent communication, analytical and logical skills and collaboratively interacted with various project stakeholders to resolve any impediments

Engage in War-Room Command Centre for post Go-Live warranty endurance of major releases in multi-countries and global implementations of Banking projects

Skills Profile

Techno-Functional Skills

Banking- Techno-Functional Expert, Lead Business Analyst, SME-Subject Matter Expert, Fenergo, Finacle, Workbench, Client Central, eCDD+, Core banking, Corporate and Institutional Banking, Commercial Banking, Wealth Management, Client Due Diligence, KYC, AML, Screening, Regulatory and Compliance, FATCA, CRS, MIFID, EMIR, ESRA, EAF, Payment Processing, Card processing & management, Insurance, Loan Life cycle, CASA, Channels

Agile, Scrum, Test Automation, JAVA- Selenium, SQL, Gherkins, JIRA, HP-ALM, Oracle SQL Developer, WinSCP, Putty, SoapUI, Eclipse, IntelliJ

Management and Leadership Skills

Ability to produce realistic software schedules, Project Management, Strategic/Tactical Planning, Risk Management, Business Analysis, Test Management, Leadership & Decision Making, Budgeting/Forecasting, RFP, Resource Vendors Management, Change Management Practices, Stakeholders management, Interpersonal, Presentation & Communication skills

Responsible for directing teams, ensuring that organization goals are attained, implementing and monitoring software development and testing processes, Consulting and client relationship