MUST HAVE Requirements / Sourcing On Behalf of Banking Sector Client In Singapore (Kindly apply directly or reach out to our recruiters - Edwin Teo; EA Personnel No. R24123520; Whatsapp +65 8833 0192)

1. Strong Technical Experience: Software Application Solution/Technical Design (functional analysis, impact assessment, Software Architecture Design) For 3-Tier Architecture/On-Premise & Software Architecture Technical Design (Current Project Is More Than 3-Tier Architecture)

2. Good Exposure To Database Development (Hadoop, Hive & Python Scripting)

3. Functional Aspect In AML/KYC Compliance Technology (Good To Have, But Mandatory To Have Relevant Technical Skill Set)

4. Functional Aspect: Given a business requirement to bring in data, candidate must under business users requirements to source for the data and design data mapping for the AML/KYC Compliance models.

5. Strong Technical Experience: Software Application Solution/Technical Design (functional analysis, impact assessment, Software Architecture Design) For 3-Tier Architecture/On-Premise & Software Architecture Technical Design (Current Project Is More Than 3-Tier Architecture)

6. Domain: Machine Learning & Dynamic Customer Risk Score (KYC Compliance) - EDA process, Stratified sampling, Standard machine learning process, Feature engineering

7. This role is not data engineering and not suitable for Data engineers who have never worked on a user facing application.

8. This role is a not a System integrators/System Engineer/Application Infra Engineer

9. This role is not a Pure project managers/scrum masters. The person has to be hands on technically

Job Objectives:

To support AML (Anti-Money Laundering) Projects/CRs for Singapore and Regional entities

Responsibilities:

Participate in end-to-end projects for system implementation of MLS system

Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards

Liaise with application teams across group and countries build the enhancements according to the technical solution plan

Analyse user requirements and convert requirements to design document and other system documentation to capture key design decisions

Plan technical deliverables, perform design and development works to meet project’s requirements within schedule

Perform data mapping and process mapping with interfacing applications

Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

Test, maintain and recommend software improvements to ensure strong functionality and optimization

Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

Liaise with other application teams and business users to prepare test cases and test data prior to testing in UAT and Mock Run environment

Manage project change request approval windows and deployment schedule

Facilitate and provide technical and testing support before and after production deployment

Liaise with other units across IT and Business in the organization

Manage external vendors for project delivery within schedule

Requirements:

More than 10 years assuming techno functional role in compliance technology(preferred) or risk/finance technology

At least 8 years of experience in application and process design

Ability to multitask effectively and handle large amounts of data

Moderate SQL skills are required

Highly driven, pro-active and a strong team player

Excellent interpersonal skills and written and verbal communication skills in English

Good to have:

Experience in Hadoop ecosystem and technologies

Experience in NoSQL database or Big Data

Experience in Git, Jenkins, JIRA

Experience in SharePoint and Confluence

Experience / knowledge in Unix Shell Scripting, Oracle, Java and Python, Spark

Key domain/skills:

Experience in Banking Compliance

Experience in AI Machine Learning

Experience in Application Development, System Implementation and Integration

Raffles Place

9AM to 6.30PM Monday to Thursday, and 9AM to 5.30PM Friday

Key Responsibilities

Presentation & Communication Support

• Develop and maintain high‑quality PowerPoint decks for project finance updates, business cases ROI calculations, and stakeholder discussions
• Help structure slides to clearly present financials, analysis, progress, and key messages
• Draft clear and concise written materials such as summaries, trackers, meeting notes, and follow‑ups
• Support senior team members in preparing materials for steering committees and senior stakeholders

Financial & Analytical Support

• Support quantitative analysis, including:

• ROI and cost‑benefit calculations
• Basic financial modelling and scenario analysis
• Tracking of key financial metrics, project value case metrics and project success KPIs

• Assist in validating numbers, assumptions, and calculations used in presentations and reports
• Translate analytical outputs into clear insights and visuals

Stakeholder Coordination

• Work with multiple stakeholders across business, technology, finance, and vendors to gather inputs and clarifications
• Support coordination of meetings, agendas, actions, and follow‑ups
• Help ensure alignment by tracking decisions, dependencies, and action items

Project & Program Support

• Support day‑to‑day project activities such as:

• Maintaining trackers and timelines
• Monitoring risks, issues, and dependencies
• Preparing status updates and reports

• Work closely with both technical teams and business users to support delivery activities
• Escalate issues or gaps to senior team members where needed

Requirements

• Minimum 5–10 years of experience

• Degree in mathematics, finance, economics, engineering, data, or a related quantitative field
• Strong PowerPoint, project finance, ROI analysis and stakeholder management experience, preferably from banking, consulting or large scale transformation environments.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

• Manage conflicts, issues and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders.
• Prepare end user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems.
• Assists with the documentation of technical design, specification, and technical solution.
• Maintains document repositories used by project teams and assists with project documentation as needed.
• Ability to perform qualitative, quantitative and root-cause analysis.
• Ability to facilitate discussions/workshops to elicit, manage and prioritise key business needs.
• Investigates problem areas.
• Improves operations by conducting systems analysis and recommending changes in policies and procedures.
• Provides information by collecting, analyzing, and summarizing development and service issues.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Have a thorough understanding of computer systems, in order to recognise any hardware limitations that could impact software design.
• Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Knowledge in one of the following areas will be added advantage, Agile Methodology, Business Process Reengineering, Customer Relationship Management, Data Analytics, ERP, Digital and Mobile Technologies, Knowledge Management.
• Knowledge of Singapore Government procurement and governance processes will be an added advantage.
• Knowledge of design thinking and workshop facilitation will be an added advantage.
  
  

• Develop and maintain enterprise reporting solutions and business intelligence dashboards for insurance operations. 

• Analyze insurance data across policy, claims, underwriting, customer, finance, actuarial, and regulatory domains. 

• Design and deliver interactive dashboards, reports, and analytics solutions using Power BI, Microsoft Fabric, Qlik Sense/QlikView, and Tableau. 

• Work with business stakeholders to understand requirements and translate them into data-driven insights. 

• Develop KPI dashboards covering premium growth, loss ratio, claims performance, underwriting profitability, customer analytics, and operational metrics. 

• Build and optimize data models, reporting layers, and self-service analytics capabilities. 

• Work with Microsoft Fabric components including Lakehouse, Data Warehouse, One Lake, Dataflows Gen2, Semantic Models, Notebooks, and Pipelines. 

• Support data integration, data warehousing, ETL/ELT processes, data quality, reconciliation, and governance initiatives. 

• Collaborate with underwriting, claims, actuarial, finance, risk, compliance, and technology teams. 

• Minimum 3 years of experience in Data Analytics, Business Intelligence, or Reporting. 

• Hands-on experience in to BFSI domain  

• Strong experience with Power BI, Microsoft Fabric, Qlik Sense/QlikView, and Tableau. 

•  Strong SQL development skills with experience in query optimization. 

• Good understanding of Data Warehousing, Data Modeling, ETL/ELT, and Data Governance concepts. 

• Experience with Azure Data Services and cloud analytics platforms. 

• Knowledge of KPIs such as GWP, NWP, Loss Ratio, Combined Ratio, Claims Leakage, Claims Turnaround Time, and Customer Retention Metrics. 

• Experience with Python, Spark, Databricks, or Machine Learning will be an added advantage. 

• Relevant certifications in Power BI, Microsoft Fabric, Azure Data Engineering, Tableau, Qlik, or Insurance domain are preferred. 

. 

Job Highlights

• Dynamic team with friendly & Flexible working environment

• Good & fast career development prospects

• Great & International Exposure to Enterprise Scale & Government Projects

Responsibilities

We are seeking for a resourceful, experienced and committed individual to design and develop software/system as well as to provide support for the company’s existing projects.

Responsibilities:

To participate in the requirement gathering, design and development

Perform application development and enhancement

To lead the system development team or partners for system implementation

To participate in system integration testing, user testing support, and performance testing, etc

Produce specifications and user documentation on software applications being developed

Provide day-to-day support on major system applications

Continuous improvement to processes and practices with new ideas, concepts, methods and technologies.

Requirements

· Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Engineering (Computer/Telecommunication/ Computer Science/Information Technology) or equivalent

· Must have strong background, knowledge and proficiency in J2EE, C#.Net, VB.Net, VB6 programming skills not limited to :

Min 5 Years’ Experience in

· Windows and Web Application Development

· C# , VB.Net ,ASP.Net , MVC, WCF

· Web Services (SOAP and/or REST), HTML5, XML, Java Script

· MSSQL Server, SQL Queries, Stored Procedures

· Windows Server, IIS, Active Directory

· English communication

· Ability to work independently and capable of managing complex projects.

· With experience in development of mobile app (Andriod or IOS) will be a plus

· Must be able to install, setup and configure the development tools/environment independently

· Must be able to work independently on design, coding, debugging, troubleshooting and deployment and any other programming related issues

· Experience with MSSQL, MySQL, PostgreSQL & MS Access and in in setup, install and maintain DB server

· Experience in integrating with third party software or APIs & IOT device drivers

· Inclination to improving usability and user experience with every iteration

· Be the main communication bridge between web developers, designers, and clients by providing an accurate translation of the web features and design requirements.

· Management of project timeline and expectations while building strong relationships in the process to achieve customer satisfaction.

Benefits and remunerations:

• Annual salary review

• Performance bonus

• Healthcare benefits

• Alternative work-from-home schedule available if required

Candidate with more experience will be considered as System Analyst/Senior Analyst Programmer if their experiences and profile are compatible

Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent CV/Resume to info@i-consulttech.com/HR@i-consulttech.com

• Application Support & Incident Management

• Level 1.5 / 2 Support

• Stakeholder & Vendor Coordination

Responsibilities

• Manage and resolve application incidents, service requests, and system issues within SLA timelines.

• Monitor application performance, interfaces, and batch jobs to ensure stable operations.

• Perform SQL queries and data analysis for troubleshooting and investigations.

• Support application deployments, system changes, and post-release validation.

• Collaborate with stakeholders and vendors for issue resolution and enhancements.

• Maintain documentation, user access, and support compliance activities.

Requirements

• Possess a Degree / Diploma in Computer Science / IT or equivalent

• 2–5 years of experience in application support, IT operations, or production support environments.

• Knowledge of application architecture, APIs, system integrations, and batch processing.

• Experience with ticketing and monitoring tools such as ServiceNow or Jira.

• Proficiency in SQL for troubleshooting and data analysis.

• Strong analytical, problem-solving, and root cause analysis skills.

• Good communication and stakeholder management abilities.

• Able to work independently and collaboratively within a team environment.

• Able to provide night support 2 - 3 times in a month (based on roster)

To apply please click on the APPLY NOW button or email your resume for faster processing:

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

We are looking for a detail-oriented Payments Technical Analyst to support payment operations by investigating and resolving transaction discrepancies. The role involves analyzing transaction flows, reviewing backend system logs, performing root cause analysis, and working closely with internal teams to diagnose and resolve payment processing issues.

Responsibilities:

• Analyze backend application logs, transaction records and system-generated events to identify the root cause of payment and settlement issues.
• Perform root cause analysis on transaction issues and recommend corrective actions to prevent recurrence
• Investigate technical issues and support resolution of production incidents impacting payment processing.
• Monitor payment flows, operational dashboards, alerts, and system monitoring tools to identify exceptions, anomalies, and service disruptions.
• Liaise with internal teams (Operations, Technology, Compliance) and external stakeholders (banks, partners) to resolve issues promptly
• Ensure all investigations are completed within defined timelines and in line with service level agreements
• Maintain accurate records of investigations, resolutions, and audit trails
• Support reconciliation processes and ensure alignment between payment systems and records
• Escalate critical issues and risks in a timely manner to relevant stakeholders
• Ensure compliance with regulatory requirements, internal controls, and AML/CFT guidelines
• Participate in process improvement initiatives to enhance efficiency, accuracy, and control

Qualifications:

• Bachelor’s degree or diploma in Computer Science or a related field.
• 3–6 years of experience in payments, or settlement investigations, technical operations, production support, systems analysis, or a related function.
• Fresh graduates are welcome to apply.
• Ability to analyze application logs and troubleshoot transaction processing issues.
• Basic understanding of APIs, system integrations, databases, and transaction processing workflows.
• Familiarity with SQL or database querying for investigation and reconciliation purposes is advantageous.
• Exposure to production support, incident management, or technical troubleshooting environments is preferred.
• Strong communication skills and ability to work with cross-functional teams.

Ensure the accuracy, completeness, and consistency of customer data within the system by performing regular data cleansing, and validation checks. Ensure proper data entry protocols, duplication control, and timely updates, to support reliable reporting and effective decision-making.

Assist and optimize end-to-end customer service and sales workflows to improve efficiency, responsiveness, and overall customer experience. Assist sales manager to identify gaps and implement best practices, standard operating procedures (SOPs).

Assist and coordinate customer engagement by ensuring timely, accurate, and communication throughout the sales cycle. Support quotation process by standardizing templates, improving turnaround time, and ensuring pricing accuracy in agreement and alignment with customer requirements.

Application Support (CMS) — IT Service & Operations

1-Year Renewable Contract (Long-term Role — Further Details Will Be Shared During the Call)

We are looking for an experienced Application Support professional to oversee service operations, incident management, vendor coordination, and service improvement initiatives across a diverse portfolio of enterprise applications. This role works closely with business stakeholders, project teams, and external vendors to ensure system stability, service reliability, and an excellent end-user experience.

Key Responsibilities

• Oversee IT incident, request, and escalation processes, ensuring high service performance, accurate reporting, and timely service recovery.

• Take ownership of major incidents and support tickets, coordinating with cross-functional teams and maintaining clear communication with stakeholders throughout resolution.

• Lead post-incident reviews to identify root causes and drive continuous service improvement initiatives.

• Champion strong IT service and support standards in project environments by anticipating service impact and planning mitigation measures.

• Monitor and uphold IT service quality and performance, incorporating future business growth and project demand into capacity planning.

• Manage vendor performance through service-level governance and regular engagement.

• Lead and guide application support teams to uplift user experience and customer satisfaction.

• Establish and maintain project scorecards, performance metrics, and service reporting dashboards.

• Support audit, risk, and compliance activities for supported systems and processes.

Job Requirements

• Degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in IT service management or application support within complex IT environments.
• Hands-on experience supporting Microsoft application frameworks.
• Experience supporting Linux and container-based application environments.
• Ability to read and understand SQL scripts, with working knowledge of stored procedures.
• Experience in Consulting or System Integrator environments is an advantage.
• Strong background in vendor and outsourced service provider management.
• Excellent leadership, stakeholder management, and communication skills.
• Strong analytical capability with the ability to manage multiple deliverables concurrently.
• Able to work independently in a fast-paced, dynamic environment.
• Exposure to any of the following is an advantage:
  gaming management systems, CRM platforms, digital signage systems, or inventory systems.
  
• Exposure to Linux and/or Nutanix will be an added advantage

Job Summary

• We are seeking a skilled Application Support Analyst to support and enhance trade analytics systems within the financial markets domain. The role focuses on maintaining legacy applications, supporting cloud operations, and working closely with front-office users to troubleshoot and maintain financial trading systems.

Mandatory Skill-set

• Must have 3 years of experience in a production or application support in Banking environment;
• Must have strong working knowledge of Data Analytics, including troubleshooting and dashboard customization;
• Must have experience supporting or developing applications for financial trading systems;
• Experience with eFX trading platforms or an understanding of FX domain processes;
• Proven ability to remediate functional/non-functional issues in legacy platforms;
• Experience with system monitoring, patching, and cloud management.

Desired Skill-set

• Knowledge of IT Risk & Security controls and remediation planning;
• Exposure to Mosaic or other trade analytics tools, with strong analytical thinking and the ability to quickly grasp new technical concepts.
• Exposure in KDB+ (good to have but not mandatory) 

Responsibilities

• Troubleshoot and customize  eFX trading platforms/systems based on front-office user requirements;
• Resolve application and data-level issues within legacy financial systems;
• Implement functional enhancements and change requests in coordination with business users;
• Follow secure coding guidelines and ensure compliance with IT risk controls;
• Manage proactive remediation, patching, and cloud monitoring of supported platforms;
• Engage with users and stakeholders to deliver effective and timely solutions;
• Actively contribute to sprint planning, retrospectives, and process improvement initiatives.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in an Incident Regulatory Controls team. In this role, you will support technology incident response by assessing and reporting against regulatory obligations, acting as a custodian of regulatory controls processes, and helping to maintain and improve incident response procedures. You’ll assist in managing technology, operational, and regulatory risks, collaborate with cross-line-of-business control functions—including incident managers, operations, business control managers, compliance, internal audit, and external regulators—and ensure all technology controls and regulatory escalations are followed, helping to safeguard the firm’s reputation and client relationships. Leveraging technology and automation tools to streamline workflows and drive operational efficiency, you’ll gain exposure across both business and technology organizations.

Job responsibilities

• Provide leadership to review and analyze impacts, and implement technology controls to meet existing and new global regulatory requirements (e.g., DORA, PSD2, MAS644, HKRR).

• Identify all resources needed and direct the technology incident regulatory response under time pressure, driving the collection and submission of all in-scope regulatory requirements.

• Assist in the development and implementation of the firm’s technology policies, standards, procedures, control guidance, and training as it relates to regulatory requirements.

• Develop and maintain strong business and technology relationships with corporate functions such as business leads, compliance, risk, and corporate IT risk teams.

• Proactively contribute to improvement activities during incident downtime.

• Monthly weekend out-of-hours coverage is anticipated as part of this role.

• Support the team’s automation initiatives by designing, developing, and implementing technology solutions to optimize regulatory controls and incident response processes.

• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and root-cause hypothesis generation from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.

• Applies reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

• Bachelor’s degree in computer science, Engineering, Mathematics, or other related disciplines

• 2+ years of relevant experience.

• Strong communication and organizational skills, with the ability to prioritize and meet deadlines.

• Effective collaborator and relationship builder across teams; able to work independently when required.

• Experience or familiarity with incident management, regulatory controls, and financial services is desirable.

• Technical skills are highly valued, as they enable the successful candidate to drive automation initiatives and advance the team’s capabilities. Experience with Python, front-end frameworks (React.js or equivalent), back-end frameworks (Python/Flask or equivalent), databases (MS SQL Server, MySQL), prompt engineering, AI coding assistants, cloud infrastructure (AWS, Azure, GCP), and SDLC best practices is desirable.

• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.

• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=c5db1ba0564acd9eade54565a41d2e34

• 12 Month Contract with Global MNC
• Prestigious KYC / SOW Remediation Program
• Immediate Start can be Available and Preferred
• Source of Wealth investigation experience within a Banking environment is required.
• Salary to $7,000 per Month

Work you’ll do

Conduct client due diligence during onboarding and periodic reviews, ensuring compliance with AML/KYC obligations.

Validate and verify KYC information through comprehensive research and cross referencing internal and external databases.

Identify and escalate cases involving politically exposed persons and customers with medium to high AML risk.

Perform enhanced due diligence for customers with higher AML risk ratings, addressing complex compliance issues.

Conduct Source of Wealth review in accordance with regulatory and industry standards and advise on assessment and corroboration gaps; perform subsequent uplift to required standards.

Provide support to the Compliance function by handling ad hoc queries, evaluating sanctions alerts, and investigating transaction monitoring alerts for potential fraud.

Document the rationale for escalating or dismissing sanctions and transaction alerts, stay updated on AML regulations, and co-lead a team ensuring quality and efficiency.

Requirements

Undergraduate degree in a relevant field (e.g., accounting, law) and a professional certification is a plus.

5+ years of experience in KYC, SOW, AML, forensic accounting, fraud investigation, or related fields, ideally within consulting, financial, accounting, or legal institutions.

Basic understanding of KYC / AML regulations and money laundering schemes.

Experience providing financial crime consulting to various banking sectors and skills in analyzing, drafting, and presenting reports.

Strong team player with good communication, analytical, and report-writing skills, and a commitment to professional excellence

Location: Pasir Panjang

Working Hours: 8.30am to 5pm (Mon - Thurs), 8.30am to 4pm (Fri)

A. Cost Allocation & AP Coordination

• Ensure accurate cost coding for all crew salary components and related expenses.

• Coordinate with Finance (Accounts Payable) to ensure timely and accurate invoice posting.

• Clarify discrepancies between Crewing records and AP postings.

• Maintain accurate documentation for audit purposes and month-end closing.

B. Data Preparation& Cost Analysis

• Perform monthly actual vs budget variance analysis for crew-related costs across vessels.

• Identify cost overruns, abnormal trends and pro-actively flag issues to Fleet Crewing Manager.

• Assist in preparation of crew forecasts and budgets.

• Assist in preparing vessel summary reports for management review.

C. Payroll Processing(backup role)

• Assist the Payroll Officer in generating monthly crew payroll across assigned vessels.

• Verify crew home allotment instructions and payment requests.

• Check reimbursement claims and prepare submissions for processing.

• Ensure all payroll entries comply with SEA contract terms and are correctly entered into CFM.

D. Administrative & Support Responsibilities

• Maintain updated crew payroll files, allotment records and supporting documents.

• Work closely with Crewing Officers, manning agents, and Finance departments for required information.

• Participate in process improvements related to payroll and documentation workflows.

•Perform any additional duties assigned by the Fleet Crewing Manager.

Requirements

• Minimum Diploma or equivalent
• Experience in handling data analyst for department (micro level)
  

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Perform regular checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Help maintain the tool room through 5S initiatives and good housekeeping practices

Requirements

• Relevant technical certification
• Basic technical knowledge on tooling and vehicle maintenance
• Computer literate to navigate inventory system and Microsoft Office suite required on the job
• Class 3 driving license. Candidates with forklift driving license will be an added advantage
• Able to work with minimal supervision
• Able to work overtime including weekends

To submit your application, please apply online to apply@rn-care.com or call +(65) tel: 6514 9838 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.

EA Licence No: 20S0237

Job:

Supporting operations and maintenance for e-HR (Enterprise Human Resource) system.

Role:

• Ensure smooth operation of existing systems under the e-HR project and successful implementation of any upgraded software and hardware components.

• Liaise and work with the appointed teams, contractors, service providers, third parties and appointed personnel in the course of delivering the project activities.

• Monitor and ensure system adhere to applicable standards, policies and directives.

• Perform IT system compliance activities such as performing Log Reviews, Account and Access Rights Review and Compliance reports reviews.

• Support and work with the company in managing the company's system audits.

• Manage and maintain all development, configuration and documentation in accordance to the company’s quality standards.

• Manage Vulnerability Assessment (VA) activities, and work with the company's appointed contractor to rectify all issues identified.

• Provide project status reporting on a regular basis.

• Manage remediation for obsolete system components.

• Manage the retirement and disposal of obsolete system components.

• Assist the team for any experimentations, researching, testing and evaluation.

Incident Management

• Manage system support issues to resolve all defects that are reported.

• Respond to incidents and problem reports in accordance to company's stipulated Service Level Agreement (SLA).

• Lead investigation and liaise with required stakeholders on resolution of problem.

• Provide timely updates to user management and company on incidents/problem investigation.

• Provide regular consolidated incident summary (including those which are cross-systems, infra incident or due to AFE) to user.

• Perform defect trend analysis to address recurring incident.

• Managing the resources in ensuring the expedient and proper closure of incidents and service requests.

• Perform defect trend analysis to address recurring incident.

Change Request Management

• Propose continuous improvement initiatives to strengthen compliance, cybersecurity posture, and improve work processes

• Conduct requirement gathering with the end users; oversees and manage the implementation of the changes required; and ensuring satisfactory and timely delivery to the users.

• Plan and manage implementation such as Change Request to enable the smooth deployment of the solution. This includes planning, providing support to set-up, identifying and facilitating data collection, highlighting project issues, as well as escalating and facilitating closure of issues with users.

• Manage and work with the existing system integrators of IT systems, in integrating all components of the solution to deliver the solution.

• Manage all necessary acceptance tests performed by delivery team and verify that the solution meets the specifications and requirements.

• Provide change management services to ensure the stakeholders and user communities are well informed of the project matters.

• Seek approval and clearance for the execution of the Change Management which includes all materials and information to be used for the execution.

Contract Management

• Manage contract milestones (within the contract scope) while company manage the contract and overall budget approved from the AOR.

• Liaise and coordinate with exiting/incoming contractors for efficient and expedient handover/takeover.

• Plan for O&S-related purchases, seek support and approval from the company's System Manager and Ops Manager respectively.

Requirements:

• Experience in IT audit is advantageous.

• Familiarity with IM8 or equivalent ICT policies is advantageous.

• Knowledge of SAP HCM ERP is advantageous.

• Senior Engineer-level: At least 3 years of related working experience in information technology.

• This role will need to secure a clearance, due to the sensitivity of the project.

To apply:

Please send your latest CV in MS Word format to jennifer@zenithinfotech.com.sg

Appreciate the interest of all applicants; however only shortlisted candidates will be notified.