Total 344 support advisor job vacancies in Information Technology category

Key Responsibilities

• Analyse, diagnose, and resolve functional and technical defects in an existing Avaloq landscape
• Perform root-cause analysis across Avaloq Script, tasks, reports, interfaces, and database objects
• Design, implement, and unit test fixes in alignment with Avaloq standards and project development guidelines
• Support defect resolution activities across DEV, SIT, UAT, and Production environments
• Work with business analysts and testers to clarify defect scope, reproduce issues, and validate fixes
• Ensure fixes are robust, compliant with Avaloq best practices, and do not introduce regressions
• Support release activities including code packaging, deployment support, and post-deployment verification
• Maintain and contribute to technical documentation related to fixes, known issues, and workarounds
• Proactively identify opportunities for improvement within existing code, configurations, and technical design

Requirement:

• Degree or Diploma in Computer Science, Information Technology, Engineering, or a related technical discipline
• Extensive hands-on experience as an Avaloq Developer in implementation and/or post-go-live support environments
• Proven ability to work independently with minimal supervision in a defect-resolution context
• Solid hands-on experience with: Avaloq Script, Task definitions and task execution frameworks, Screen reports, print reports, and datamarts, Oracle Database, including advanced SQL skills and a good understanding of the Avaloq data model
• Well-developed debugging, analytical, and problem-solving skills within complex Avaloq customisations
• Experience working within existing, non-greenfield Avaloq landscapes
• Avaloq Certified Professional (ACP) certification is good to have.

Role Summary

We are looking for an experienced Avaloq Certified Professional to join an established Avaloq delivery team with a focus on defect analysis, troubleshooting, and remediation in an existing Avaloq implementation.

The role requires a hands-on Avaloq developer who can work independently, quickly understand existing customisations, and deliver high-quality fixes across the Avaloq core platform while collaborating effectively with functional, testing, and operations teams.

Key Responsibilities

• Analyse, diagnose, and resolve functional and technical defects in an existing Avaloq landscape
• Perform root-cause analysis across Avaloq Script, tasks, reports, interfaces, and database objects
• Implement and unit-test fixes in line with Avaloq and project development standards
• Support defect resolution across multiple environments (DEV / SIT / UAT / PROD support as required)
• Work with business analysts and testers to clarify defect scope, reproduce issues, and validate fixes
• Ensure fixes are robust, compliant with Avaloq best practices, and do not introduce regressions
• Support release activities including code packaging, deployment support, and post-deployment verification
• Contribute to technical documentation related to fixes and known issues
• Proactively identify improvement opportunities in existing code and configurations

Required Skills & Experience

• Bachelor’s degree in IT or any related discipline
• Avaloq Certified Professional (ACP)
• Hands-on experience as an Avaloq Developer in implementation or post-go-live support phases
• Proven ability to work independently with minimal supervision in a defect-fixing context
• Solid experience with:Avaloq ScriptTask definitions and task executionScreen reports, print reports, and datamartsOracle database (SQL, understanding of Avaloq data model)
• Debugging and problem-solving skills within complex Avaloq customisations
• Experience working in environments with existing, non-greenfield codebases

Desirable / Nice-to-Have

Familiarity with Equities, Bonds, Managed Funds, Structured Products, Money Market, Fiduciary lifecycle

• Exposure to Avaloq interfaces (e.g. file-based, messaging, APIs)
• Familiarity with release management and controlled deployment processes

Working Style & Personal Attributes

• Highly self-driven and capable of managing own workload
• Methodical and detail-oriented, especially when analysing defects
• Comfortable working under pressure in defect-resolution or stabilisation phase

Interested Candidates may send their resume and cover letter directly to

Hibah.bakhtavar@manpower.com.sg,stating the position as the subject title in the email.

Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109

Job Responsibilities:

Workshop Operations

• Support Makers’ Academy staff in the day-to-day to operation of the workshop facilities (blk 56 or blk 25), including but not limited to 3D printers, laser cutting machines, and tabletop fabrication machines.
• Assist in equipment setup, basic troubleshooting and monitoring of machine usage during operational hours.

Safety & Compliance

• Ensure all workshop users adhere to safety guidelines and operating procedures.
• Conduct routine safety checks on equipment and the workshop environment.
• Report any safety incidents, hazards or equipment faults.

Administration & housekeeping

• Maintain orderliness, cleanliness of the workshop.
• Assist with basic inventory checks and upkeep of tools, materials, and consumables.
• Support documentation and simple administrative tasks related to workshop operations when required.

Prototyping & User Support

• Provide guidance to students on the correct use of tools, machines, and materials for prototyping activities.
• Advise students on suitable fabrication approaches based on their project requirements.
• Communicate effectively with students to understand their needs and guide them through the prototyping process.

Pre-requisites:

• Hands‑on experience operating 3D printers, laser cutters, and/or other digital fabrication equipment.
• Working knowledge of prototyping processes within a maker space or workshop environment.
• Practical design or making skills, with an interest in hands‑on fabrication.
• Comfortable working in a workshop or maker space setting.
• Able to communicate clearly and patiently with students and stakeholders.
• Safety‑conscious, detail‑oriented, and able to follow established procedures.

This is a temporary hourly rated position.

Meta is seeking a Network Engineer, Foundation & Support to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center structured cabling, fiber connectivity solutions, and IP networking to support the delivery of field repair services. You will work closely with internal business teams, external vendors, network design/engineering, and other cross-functional teams to develop strategies for integrating new technologies and better supporting existing technologies across our operational fleet. Your objective will be to understand technical drivers for the business and organize strategies to ensure operational supportability meets those needs. Additionally, you will help represent ENS across various stakeholder groups to help achieve critical projects. Our team is dedicated to improving the operational efficiency and reliability of one of the world's most dynamic and fast-paced networks.

Responsibilities

• Incident Response: Collaborate with cross-functional teams, managed service providers, and third-party vendor partners to investigate complex technical and process issues during major incidents/site events (SEVs) on edge, caching, and network infrastructure. Work closely with team members to understand the root cause of incidents and contribute to their resolution
• Change Management: Identify security & business continuity issues affecting the network and infrastructure at Meta and work with the team to implement effective changes. Provide feedback on existing tools, processes, and policies to help scale with the rapid expansion of the Meta platform and customer base
• Operations: Drive operations by identifying improvement opportunities across policies, processes, and procedures to improve efficiency and quality of activities. Ensure standards compliance across the network and optimize service delivery
• Collaboration and Partnership: Work closely with internal customers to address their needs and issues, and influence future iterations of data center and network designs for seamless integration of new infrastructure and scalability
• Team Leadership: Work with cross-functional teams within and outside the organization to deliver business outcomes predictability across global sites. Analyze operational datasets to detect and prioritize problems and create aligned team projects, programs, and roadmaps
• Risk Management: Collaborate with partner teams to design and implement aligned processes that identify and manage data and asset protection risks, as well as operations continuity issues across the network
• Information and Data Assurance: Ensure relevant operational process, procedure, and policy documentation is effectively managed, and the data required to support operations is complete and accurate in systems
• Automation: Collaborate with the team to analyze operational events to identify new automation opportunities and achieve our goals of all Tier-1 faults in the network being fully remediated by software. Help others understand our requirements and drive their roadmaps, and in some cases, directly implement lightweight solutions in code
• Data Measurement: Drive quality into the metrics we report, measuring and analyzing escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures. Formulate appropriate metrics and definitions of success to drive quality, efficiency, cost, and timeliness, evolving these over time to match changes to the infrastructure and business requirements
• Communication: Provide clear and effective communication around personal and team goals, progress, outcomes, and lessons learned across assigned scope
• Travel: International and domestic travel may be required up to 25% of the time, depending on the needs of the business

Minimum Qualifications

• Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta
• 7+ years of experience operating, deploying, and designing large-scale network, optical, and/or physical layer infrastructure
• 7+ years of network operations experience while supporting large-scale service provider, data center, and/or enterprise network infrastructure
• Hands-on experience with various optical/network communication equipment such as network/fiber/copper test gear, and other WDM equipment, as well as associated tools and test equipment
• Communication skills with a demonstrated ability to engage effectively with hardware vendors, service providers, and colocation facility vendors globally, and translate performance issues into actionable technical requirements
• Experience analyzing tactical situations, troubleshooting, root causing systems and tools, and problem solving via tasks or larger cross functional projects
• Ability to provide technical guidance to external vendors to direct repair actions
• Working knowledge of Network Services, including topology, traffic analysis, hardware platform, and architectures
• Familiarity with Enterprise and Service Provider network hardware platforms and architectures, including Cisco and Juniper routers/switches and Nexus data center switching hardware platforms
• Knowledge of physical data center design: rack elevations, cabling, fiber optics, power/cooling, and facility infrastructure
• Experience with network hardware platforms and architectures including Cisco, Juniper, Arista, Ciena, Infinera, Nokia, Arista, Cisco WDM Equipment
• Ability to move technical or engineering programs and products from inception to delivery, and articulate their impact using metrics

Preferred Qualifications

• Experience in partnering with infrastructure engineers within varied infrastructure environments, such as data center facilities or leased facilities
• Direct experience within global Network Operations Center (NOC) environments and managing SLAs (service level agreements) and continuous improvement against metrics at scale
• Project management experience
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III in Commercial and Investment Banking (CIB) Technology- Payments Technology team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm

• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability

• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools

• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders

• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science or equivalent

• Formal training or certification on software engineering concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

• Experience in observability and monitoring tools and techniques

• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

• Possess technical skillset in Unix / Linux technologies, Shell scripting, PowerShell, Python, Oracle / SQL, Cassandra, monitoring, telemetry/ Observability tools (ITRS Geneos/ Grafana/ Datadog/ Dynatrace) and messaging frameworks (Kafka, MQ)

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting

• Possess good working understanding of public cloud with AWS Certification as a plus.

• Experience working in banking and payment domain: High and low value payment, SWIFT, Real time payment, collection, cheque clearing, tax payment, partner bank system

• Collaborate well and possess the ability to foster relationships effectively with diverse groups across geographies

• Ability to multi-task, handling complex requirements and is adaptable

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=cf4e7f78c5f5e8d2eb5257b8b7796079

Job Responsibilities

• Provide technical support via on-site visits, phone, WhatsApp, and email
• Perform installation, commissioning, troubleshooting, repair, and maintenance
• Escalate and coordinate technical issues with vendors
• Conduct product training and demonstrations for clients and users
• Support internal product repairs and training activities

Job Requirements

• Min diploma in Electrical, Electronic Engineering, IT, or equivalent
• At least 2 years of relevant technical support experience
• Strong troubleshooting ability, good presentation and written communication skills
• Customer-oriented mindset with a positive attitude

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to submit your application or send in your resume to engg1@talenttradersg.com

EA License No: 13C6305

Reg. No.: R1874608 (Lee Jia Hou)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us

Company Overview

YKMJ Construction & Engineering Pte. Ltd is a dynamic Singapore-based construction company delivering quality, safety, and innovative engineering services. We specialize in building, civil engineering, project management, renovation, and facility maintenance with a focus on client satisfaction.

Job Summary

You will design, deploy, and maintain fiber optic and communication networks, support data center infrastructure, and coordinate on-site network installations to ensure seamless connectivity and system reliability across construction projects.

Responsibilities

• Design and deploy fiber optic and communication networks to meet project specifications
• Install racks, structured cabling, and switches during data center build phases while coordinating with electrical and cooling teams
• Perform cable laying, trenching, and routing on-site to establish network infrastructure
• Set up temporary networks at construction sites to support ongoing operations
• Maintain internet connectivity, VPN, and surveillance systems to ensure continuous system availability
• Support engineers by providing connectivity tools and troubleshooting network issues promptly
• Install and configure telecom towers, 5G equipment, switches, and routers to enhance communication capabilities
• Perform CCTV cabling, installation, and configuration to secure project sites
• Implement access control systems, structured cabling, PA systems, and data networks for comprehensive site communication
• Coordinate with civil teams on-site to align network installations with construction activities
• Manage vendor relationships to ensure timely delivery and quality of networking and low-voltage systems
• Utilize basic AutoCAD skills to interpret and assist with network layout plans

Preferred competencies and qualifications

• Knowledge of networking fundamentals including CCNA/CCNP concepts to support network design and troubleshooting
• Ability to troubleshoot routers, firewalls, and network connectivity issues efficiently on-site
• Understanding of fiber optics and RF basics to support advanced communication systems
• Quick problem-solving skills to resolve network issues during installation and operation phases

Job Description

Key Responsibilities:

Production monitoring

· Monitor the global IT platform and execute the associated action when alerts are raised.

· Process (analyze, solve, document) incidents.

· Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)

· Maintain monitoring systems and continuously share ideas to improve its effectiveness.

· Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)

· Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover

· Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures

Required Skills & Experience:

· University degree in IT engineering or Mathematics.

· 3-6 years relevant experience in IT trading environment

· Experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.

EA Reg no: R22104585

EA Licence Number: 07C3924 | Company Registration No. 200609504D

Work location: Thomson
Working hours: Monday to Friday office hours
Salary: $3160 per month

1 year contract

Job Scope:

• Coordinate and liaise with stakeholders on training sessions, workshops, and professional development activities
• Assist with implementation and evaluation of training programmes
• Organise stakeholder engagement sessions and meetings, including preparing agendas, taking minutes, and managing follow-up actions
• Plan and execute divisional events, team activities, and staff engagement initiatives
• Consolidate inputs from stakeholders and support preparation of recommendations
• Provide administrative support across procurement processes, budget monitoring, HR administrative tasks, records management, asset tracking, and vendor coordination
• Assist in documentation of meeting minutes and work processes
• Ad-hoc administrative duties assigned

Requirements:

• Degree in Business, Business Administration, Psychology, Social Work, Sociology, or related disciplines
• Minimum 2 years of experience in social services, public sector, or capability development
• Proficiency in Microsoft Office Suite
• Proficient in design software (e.g., Canva and Adobe)
• Strong organisational skills with meticulous attention to detail
• Excellent written and verbal communication skills
• Professional and collaborative approach when engaging with internal and external stakeholders
• Able to work independently to manage multiple projects and timelines

Interested applicants may email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

• Responsible for project management, On-Premise Network Management, Cloud Deployment, implementation, testing, support, maintenance of Cloud Hosting Environment and support of the Application developed by the company
• Provide support, act as liaison/ consultant for Deployment of SaaS solution on the Cloud Environment.
• Provide support for SaaS solutions on the Cloud Environment offered by the Company.
• Responsible for testing out different tools used for Code Scanning, Vulnerability assessment and penetration testing on our environment.
• Support team members in the continuous effort to enhance and upgrade existing Hosting environment to support changes in the technology and business environment.
• Provide good service and timely response to the needs of external customers and within the office
• Ensure applications are secure, scalable, and optimized for performance.
• Monitor and troubleshoot deployed applications, ensuring high availability and reliability.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Design, develop, and maintain applications using Mecwise low-code platforms
• Write custom code within the low-code environment where necessary to extend functionality.

We arelooking for an experienced Avaloq Certified Professional with a strong focus on defect analysis, trouble shooting,and remediation in an existing Avaloq implementation.

The role requires a hands‑on Avaloq developer who can work independently, quickly understand existing customizations, and deliver high‑quality fixes across the Avaloq core platform while collaborating effectively with functional, testing,and operations teams.

Key Responsibilities

• Analyse, diagnose, and resolve functional and technical defects in an existing Avaloq landscape
• Perform root‑cause analysis across Avaloq Script, tasks, reports, interfaces, and database objects
• Implement and unit‑test fixes in line with Avaloq and project development standards
• Support defect resolution across multiple environments (DEV / SIT / UAT / PROD support as required)
• Work with business analysts and testers to clarify defect scope, reproduce issues, and validate fixes
• Ensure fixes are robust, compliant with Avaloq best practices, and do not introduce regressions
• Support release activities including code packaging, deployment support, and post‑deployment verification
• Contribute to technical documentation related to fixes and known issues
• Proactively identify improvement opportunities in existing code and configurations

RequireSkills & Experience

Mandatory

• Avaloq Certified Professional (ACP)
• Strong hands‑on experience as an Avaloq Developer in implementation or post‑go‑live support phases
• Proven ability to work independently with minimal supervision in a defect‑fixing context
• Solid experience with: ( Avaloq Script, Task definitions and task execution Screen reports, print reports, and datamartsOracle database (SQL, understanding of Avaloq data model)
• Strong debugging and problem‑solving skills within complex Avaloq customisations

• Experience working in environments with existing, non‑greenfield codebases

Desirable/ Nice‑to‑Have

Familiarity with Equities, Bonds, Managed Funds, Structured Products, Money Market,Fiduciary lifecycle

• Exposure to Avaloq interfaces (e.g. file‑based, messaging, APIs)
• Familiarity with release management and controlled deployment processes

• Act as the primary owner and single point of contact for all Level 3 (L3) support issues.
• Record, track, and manage support incidents and vendor tickets through resolution.
• Maintain and manage the offshore support roster, including shift planning and assignments.
• Ensure adequate coverage during holidays, weekends (when applicable), and critical business periods.
• Liaise with product vendors for escalations, defect reporting, patch management, and related matters.
• Collaborate with onshore development teams to resolve bugs, configuration issues, and data corrections.
• Lead root-cause analysis sessions and drive the closure of preventive and corrective actions.
• Deliver timely and accurate updates during high-severity incidents.
• Work with system owners to assess technical impact and establish recovery timelines.
• Review code for hotfixes, updates, and technical implementations to ensure quality and compliance.
• Validate change documentation, including impact analyses, release procedures, and test evidence.
• Prepare change requests, risk assessments, and rollback strategies.
• Represent changes (bug fixes, hotfixes, configuration updates) at Change Advisory Board (CAB) meetings.
• Coordinate production deployment schedules and communications across multiple teams.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• At least 8 years of application support experience, with 2–5 years in a senior or leadership-level L3 support role—preferably within the banking or financial sector.
• Professional certifications such as PMP, PRINCE2, or ITIL are highly advantageous.
• Solid knowledge of incident management, problem resolution, and production support processes.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in Java development and SQL is required.
• Experience deploying and maintaining Java cloud-native applications in cloud environments is a plus.
• Familiarity with the Newgen BPM system is advantageous.
• Experience with container platforms such as Kubernetes or OpenShift is a plus.
• Understanding of key enterprise infrastructure concepts, including Load Balancers, Firewalls, API Gateways, High Availability, and Monitoring/Logging.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

“By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by GMP Technologies (S) Pte Ltd and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at GMP Technologies (S) Pte Ltd’s website and [https://www.e2i.com.sg/pdpa/].”

United Women Singapore Limited (UWS) is a local non-profit organisation with IPC status that advances women’s empowerment and gender equality and builds a pipeline of women leaders and influencers in Singapore. The organisation has been operating for over 28 years and works towards narrowing the gender equality gap through education and raising awareness and advocacy on issues such as women’s empowerment and anti-violence, with the support of key stakeholders including corporate partners, government agencies, academia, the diplomatic community, other non-profit and community groups and the wider community.

We are seeking four dynamic and proactive Interns (1 per function) to support key areas of the organisation: Fundraising, Programme Support, Finance & Administration, and Communications. This internship offers hands-on exposure within a purpose-driven environment, ideal for students from local Polytechnics and Universities who are keen to contribute to meaningful social impact.

Each Intern will be assigned to a specific function while having opportunities to collaborate across teams on organisational initiatives.
1. Fundraising Intern (1 Position)

• Support the development and implementation of diverse fundraising strategies across multiple channels
• Assist in planning and execution of flagship events, donor campaigns, and community initiatives
• Conduct research on potential donors, grant opportunities, and CSR partnerships
• Support outreach efforts, including corporate engagement and donor communications
• Assist in digital fundraising efforts (e.g., social media campaigns, Giving.sg campaigns)

2. Programme Support Intern (1 Position)

• Assist in coordinating and delivering programmes, workshops, and community activities
• Support engagement with beneficiaries, volunteers, and partners
• Help track programme outcomes and prepare reports
• Provide logistical and administrative support for programme implementation

3. Finance & Administration Intern (1 Position)

• Assist with finance processes such as claims tracking, invoice processing, and data entry
• Support administrative functions including documentation, scheduling, and coordination
• Help maintain records in line with audit and compliance requirements
• Provide operational support for procurement and office management

4. Communications Intern (1 Position)

• Support content creation for social media, newsletters, and outreach materials
• Assist in managing digital platforms (e.g., website updates, email campaigns)
• Contribute to storytelling efforts, including impact stories and campaigns
• Track engagement metrics and support communications reporting

Requirements

• Recent graduate from a Polytechnic or University in Singapore
• Preferred fields: Business, Communications, Social Sciences, Accountancy, or related disciplines
• Strong organisational and time management skills
• Good written and verbal communication skills
• Proactive, detail-oriented, and able to work independently and in teams
• Familiarity with Microsoft Office / Google Workspace; social media platforms, Canva or similar tools are a bonus
• Interest in the social service / non-profit sector
• Support on-ground events and donor/volunteer activities
• Able to commit to a 6 month internship, preferably full-time.

Salary: $3700 - $4700
Location: Woodlands Ave (Nearest mrt: Admiralty)
Working hours: 8:30am - 5:30pm

The IT Support Specialist will provide technical assistance, maintain IT systems, and ensure smooth operations across hardware, software, and network environments. The role involves both frontline support and proactive management of IT infrastructure, including business application development and workflow automation.

Job Description:

• Help Desk Support: Respond to user queries, troubleshooting issues, and resolve hardware/software/network problems.
• Software Installation & Configuration: Install, update, and configure applications to support business needs.
• Hardware Support: Maintain and troubleshoot computers, laptops, printers, scanners, and peripherals.
• Network Support: Monitor and resolve connectivity issues, LAN/WAN performance, and internet outages.
• User Account Management: Create, update, and manage user accounts, including password resets and access permissions.
• Security & Virus Protection: Implement IT security measures, manage antivirus software, and conduct security audits.
• Data Backup & Recovery: Ensure data integrity, manage backup procedures, and assist in recovery of lost/corrupted data.
• Mobile Device Support: Assist with setup, configuration, and troubleshooting of mobile devices.
• Remote Support: Provide assistance to remote/offshore employees via remote access tools or phone support.
• IT Asset Management: Maintain inventory of hardware/software assets, track licenses, and manage lifecycle.
• Documentation: Create and update IT procedures, troubleshooting guides, and system configurations.
• Training & User Education: Conduct sessions and create resources on IT best practices and security awareness.
• Vendor Management: Liaise with vendors for hardware/software services, support contracts, and warranty claims.
• Compliance & Policy Adherence: Ensure IT practices comply with regulations and internal policies.
• Continuous Improvement: Identify and implement process improvements to enhance efficiency and user satisfaction.
• Business Application Support & Development:

1. Create and manage company portals for internal use.
2. Configure and customize Zoho applications (CRM, Desk, Projects, Creator, People) to meet business requirements.
3. Develop and maintain application approval workflows (leave requests, expense approvals, onboarding processes).
4. Integrate Zoho with other enterprise tools (Microsoft 365, Google Workspace, ERP systems).

• Process Automation: Streamline operations using Zoho Creator, Power Automate, or similar workflow automation tools.
• Perform any other ad hoc tasks as assigned.

Requirements

• Experience with help desk systems and remote support tools.
• Preferably with 2 years’ relevant work experience.
• Familiarity with IT security practices and compliance standards.
• Hands-on experience with Zoho applications (CRM, Desk, Projects, Creator, People) and ability to build portals/workflows.
• Exposure to other enterprise software (Microsoft 365, Google Workspace, ERP systems).
• Ability to install, configure, and troubleshoot business applications across desktop and mobile platforms.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional, ITIL Foundation, Zoho certifications) are a plus.

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580