Total 331 support advisor job vacancies in Information Technology category

About Us

Viskou is the leading provider of security, networking, smart home, solar, and energy storage solutions across Singapore and Malaysia. Founded in 2014, we serve as a regional tier-1 distributor for world-class brands including Hikvision, Huawei, Ruijie, Ezviz, Mesilix, Western Digital (WD), Philips, Ubiquiti, etc.

Beyond traditional solutions, we are driving the future of AI-powered security, behavior analytics, and intelligent recognition. Join us to grow your career at the forefront of smart technology and green energy in Southeast Asia.

Position: Technical Support Engineer

Responsibilities:
• Assist the sales team with technical support and pre-sales inquiries
• Provide technical support and solutions to customers
• Conduct product testing to better understand product features and performance
• Provide product training to internal staff and customers
• Handle after-sales technical support including troubleshooting and warranty claims

Requirements:
• Bachelor’s or above in Engineering or related fields
• Strong analytical and problem-solving skills
• Able to translate technical knowledge into practical solutions
• Able to work independently in a fast-paced environment

• Experience in related industry will be an advantage 

• Fresh graduates are welcome to apply

Why join Viskou?

Competitive salary package (basic + performance incentives)

Young and energetic work environment – no rigid hierarchy, your work gets noticed

Training provided on new systems (AI cameras, cloud access, etc.)

Work with global top-tier technology brands

Grow in a fast-paced, innovative, and supportive environment

How to Apply

Send your resume or WhatsApp to 87591168 or email to hr@viskou.com with subject: Technical Support Engineer Application

Technical Sales support –(Construction / 5 Days / Boon Lay)
Salary: Up to 3.5K
Employee Benefits:

·        

Job Responsibilities

• Analyse, design, develop, enhance, debug, support and maintain application framework scripts and systems.
• Perform requirement analysis, mapping design, preparation of technical specifications, programming, code review, job scheduling, unit testing, SIT execution, UAT support, deployment, post‑implementation support, and technical documentation.
• Handle testing, deployment activities, post‑implementation support and ensure completion of all related technical documentation.
• Plan, monitor and manage risks and issues related to technical application delivery, escalate them in a timely manner, and propose workarounds or resolutions.
• Collaborate with Program/Project Managers, Business Analysts, System Analysts and subject matter experts to collate, understand and finalize functional and technical requirements.
• Provide system inputs during the specification phase, including effort estimation, impact assessment and high‑level delivery planning.
• Work with Test Managers to ensure completion of SIT, UAT, performance/load testing and application security testing with quality outcomes.
• Prepare and manage technical implementation plans across application teams and ensure successful production deployment.

Job Requirements:

• Bachelors’ Degree in Computer Science or related field.
• At least 5 years’ relevant experience preferably in a Finance Institution.

Position Overview

This role is to be responsible for managing the Process and System function and where relevant. This includes all the related activities of process analysis, continuous improvement, training, support and maintenance of all Air Freight processes and their related applications (eg. CargoWise), and to enhance reporting functionalities follow business needs.

The role also includes analysis of operational procedures – customers and as well as suppliers and third parties, assisting in documenting and producing technical as well as forwarding solutions to be applied.

Key Responsibilities

• Responsible for the delivery of day to day systems and process support for operations and management through supporting our air and sea freight production systems in cooperation with the regional team.
• Oversee and ensure the delivery of user training (system enhancements, air and sea freight forwarding, process optimization and other advanced and dedicated trainings).
• Ensure high operational data quality via analysis, review and action planning together with the Air and Sea Freight Management Team.
• Support and oversee external parties electronic data (EDI) interfaces via definition of requirements, support and communicating with IT teams for specifications.
• Drive process optimization and support the implementation of changed processes to improve the quality of operational processes and systems.
• Oversee the testing and implementation of new releases in cooperation with the Project Team.
• Act as the interface between IT and the business by defining + communicating system requirements in cooperation with Project Team.
• Drive the analysis of operational procedures for both customers and suppliers and assist with documenting and producing solutions.

Qualifications & Experience

• Bachelor’s degree in related field
• 5+ years of progressive experience in logistics or freight forwarding.
• Bring the right attitude to the job with a focus on driving profitable operational solutions for the organization to deliver, maintain and improve.
• Focus on leadership, project management, systems knowledge and a process improvement mindset.
• Flexible, trustworthy and demonstrate a high level of business judgment, focus + commitment to be successful in this role.
• Culturally adaptable across South East Asia markets.

Descriptions:
-Must have at least 6 years experiences in network design and implementation, network hardware configuration, network troubleshooting and network performance tuning network and system administration;

 - Must have at least 6years experiences in managing network products such as Cisco, F5, and etc;

- Must have at least 6 years experiences in administering Windows Server and Linux Operating Systems

Responsibilities:
- Must have sound knowledge of various network protocols and topologies, including LAN, WAN, switches, routers and servers;

- Should preferably have experience in managing Network Access Control (NAC) System such as ClearPass, SolarWinds, and Infoblox.

The Programmer shall be required to:

a. Administer and troubleshoot network system infrastructure;

b. Administer and troubleshoot Windows Server and Linux Operating Systems;

c. Perform installation and upgrading of network system and servers;

d. Perform installation of operating systems, software applications and device drivers on the Servers;

e. Perform backup and recovery of network devices and servers;

f. Perform simple scripting in Windows Server and Linux environment;

g. Perform any other tasks related to network and server hardware and software, end-user support and project works as may be assigned by the supervisor;

h. Able to administer Clear Pass Network Access Control, SolarWinds, and Infoblox.

Technical Sales Support

Join a Leading Brand in Building Materials!

We are seeking a proactive Technical Sales Support to join our team. In this role, you will support contractors directly on-site, lead product demonstrations, troubleshoot applications, and serve as the key technical link between innovation and customer success.

Key Responsibilities

• Provide technical support, pre-sales product demonstrations, on-site mock-ups, training, and presentations for customers and colleagues.
• Report product performance or installation issues to the Technical Manager, especially when warranty conditions may be affected.
• Carry out internal and external testing of materials.
• Create product prototypes and sample boards for customers and internal use.
• Troubleshoot and resolve product or application problems on-site, coordinating with relevant teams to implement immediate solutions.
• Prepare reports and maintain customer correspondence on product complaints, technical concerns, and application issues.
• Conduct regular site and post-installation inspections, and submit weekly reports on site visits and issues encountered.
• Support promotional initiatives such as training sessions, exhibitions, conferences, and product demonstrations to strengthen the brand.

Requirements

• Prior construction site experience is preferred (training will be provided upon confirmation of employment).
• Must possess personal transportation (car or motorcycle) for site visits.

Work Schedule

• Monday to Friday, 8:30am–5:30pm
• 5-day work week

HOW TO APPLY:

We would like to invite interested applicants to click on the “APPLY NOW” button

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Allison Ng Kim Lian

Registration no. R1986496

EA License: 12C6253

By submitting an application or your resume, you are deemed to have consented to Dynamic Human Capital Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (https://dhc.com.sg/privacy-pol...). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

We are seeking an application support analyst with a strong a strong focus on site reliability engineering (SRE) to ensure the reliability, scalability, and performance of our critical applications. In this role, you will bridge the gap between development and operations, applying software engineering principles to automate and optimise system reliability, troubleshoot application issues, and improve incident response.

Responsibilities:

Incident, Problem, Request and Change Management

• Provide tier-2/3 support for production applications, diagnose and resolve complex issues.
• Participate in on-call rotations, respond to incidents, conduct root cause analysis (RCA), and implement preventive measures.
• Perform and coordinate of testing and deployment of changes to the systems
• Creation and maintenance of customised scripts to generate reports for customers
• Improve monitoring, logging, and alerting to proactively detect and mitigate issues.

Reliability & Performance Optimisation

• Define and track SLAs for application reliability.
• Optimise application performance through system and process redesigns and working with infrastructure teams to tune performance of database and servers.

Automation

• Develop automation scripts / programs (Windows batch, Powershell, C++ application, Bash, etc.) to reduce manual toil.

Collaboration & Best Practices

• Work closely with development, infrastructure and security teams within the departments and vendors to improve system architecture.
• Document runbooks, troubleshooting guides, and best practices.

Requirements:

• 3+ years of experience in SRE or application support roles in financial institutions.
• Knowledge in back-office for securities and/or derivative business
• Understanding of financial products, mostly equities, would be beneficial
• Strong troubleshooting skills in distributed systems
• Hands-on experience with:

> Scripting (Powershell, Windows batch, Python, Bash) for automation.

> Microsoft .Net C# applications

• Proficient in Microsoft SQL Server data access commands, able to read stored procedure code, and have experience in huge data access
• Understanding of security best practices in application reliability.
• Strong analytical ability and problem-solving skills, good interpersonal and communication skills both written and verbal across different levels of management and users, customer, and vendors
• Diploma / Degree in Computer Science / Information Technology or equivalent
• Certifications like ITIL will be benefical.
• Plus: Exposure in financial industry with good working experience and understanding of various business processes within securities and futures brokering.

Descriptions:
-Must have at least 6 years experiences in network design and implementation, network hardware configuration, network troubleshooting and network performance tuning network and system administration;

 -Must have at least 6years experiences in managing network products such as Cisco, F5, and etc;

- Must have at least 6 years experiences in administering Windows Server and Linux Operating Systems

Responsibilities:
- Must have sound knowledge of various network protocols and topologies, including LAN, WAN, switches, routers and servers;

- Should preferably have experience in managing Network Access Control (NAC) System such as ClearPass, SolarWinds, and Infoblox.

The Programmer shall be required to:

a.Administer and troubleshoot network system infrastructure;

b.Administer and troubleshoot Windows Server and Linux Operating Systems;

c.Perform installation and upgrading of network system and servers;

d.Perform installation of operating systems, software applications and device drivers on the Servers;

e.Perform backup and recovery of network devices and servers;

f.Perform simple scripting in Windows Server and Linux environment;

g.Perform any other tasks related to network and server hardware and software, end-user support and project works as may be assigned by the supervisor;

h. Able to administer Clear Pass Network Access Control, SolarWinds, and Infoblox.

Location: Raffles Place
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Salary: Up to $7,000 (commensurate with experience)

Overview

We are looking for a hands-on Application Support Engineer (Level 2) to support and enhance the exchange’s core business systems. This role combines production support and development work, offering exposure to mission-critical platforms. You will troubleshoot issues, implement improvements, and collaborate with business users to deliver reliable and scalable solutions. 

Key Responsibilities

• Provide Level 2 application support for mission-critical exchange systems
• Monitor daily production systems and ensure operational stability
• Investigate, troubleshoot, and resolve application and system issues
• Perform root cause analysis and implement permanent fixes
• Work closely with business users to analyse requirements and propose solutions
• Design, develop, and implement system enhancements where required
• Support deployment activities and release management
• Collaborate with development teams across the full software development lifecycle
• Prepare technical documentation and operational procedures
• Participate in incident management and production support activities
• Assist in performance tuning and system optimisation

Requirements

• 2+ years of experience in software development or application support
• Experience with at least one programming language: Java, JavaScript, or Python
• Strong understanding of object-oriented programming concepts
• Experience with relational database design and SQL
• Knowledge of networking fundamentals (HTTP, TCP, UDP)
• Experience working in Linux/Unix environment
• Strong shell scripting skills preferred
• Exposure to full software development lifecycle in large-scale systems
• Open to shift work/ work on public holiday (when required) 

Preferred

• Experience in financial services / trading / exchange environment
• Experience supporting mission-critical production systems
• Familiarity with incident management and SLA-driven support
• Knowledge of system monitoring tools

To apply, please click on “Apply Now” or email your latest resume to dorothy@recruitlync.com / WhatsApp 85017683.

Ooi Shi Hui Dorothy R1762852)
Recruit Lync Pte Ltd (22C1000)

Job Title: Application / Technical Support Engineer
Location: Bukit Batok
Working Days: Monday – Friday
Working Hours: 8:30 am – 5:30 pm
Salary: SGD 3,200 – 4,500 per month

Industry: Electrical & Electronics

The role of Technical Support and Application Engineer will be responsible for supporting technical sales and providing technical support of Automation Products we are distributing and their applications for our customers in Singapore, Malaysia and Indonesia.

Job Responsibilities

• Manage and support the full range of automation products distributed by the company.

• Provide pre-sales and post-sales technical and application support by analyzing customer requirements and proposing appropriate solutions.

• Prepare and deliver technical proposals, application notes, and solution-based documentation.

• Respond to customer queries and resolve technical issues through email, phone, or onsite visits.

• Conduct product training sessions and live product demonstrations.

• Use application knowledge to demonstrate product capabilities and performance advantages.

• Interface with product principals to relay technical feedback and recommend product enhancements.

Requirements:

• Degree in Electronics, Electrical, Industrial, Mechatronics, or related field.

• Training provided; 1–2 years of experience an advantage.

• Knowledge of PLC, control/automation, touch panels, and IoT is a plus.

Tan Yen Zhen (Chen Yan Zhen) Reg No: R25138932

The SupremeHR Advisory Pte Ltd EA No: 14C7279

We are looking for a talented system support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our company. You will be supporting business users during troubleshooting activities as well as interacting directly with different mobile platform, and software to provide updates and patches.

We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your particular skills to help people while working in a positive and encouraging office environment.

Responsibilities

· Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation

· Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction

· Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.

· Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or internal task force discussions when possible.

· Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.

· Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.

· Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

· This role requires working on a 24/7 shift roaster, candidate must be flexible to work on shift when required.

Requirements

· Qualification in Computer Science or equivalent

· Willing to work on rotating shifts including weekends and public holidays

· Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures

· Experience in supporting fintech related software applications is a plus

· Having domain knowledge in blockchain technologies, capital markets technology, and financial payments technology would be advantageous

· Experience with some programming languages(HTML, JAVA) will be an added advantage

· Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation.

· Excellent interpersonal skills, team player

As a software technical support specialist, you must have a passion for listening and interacting with people and technology. You desire to deliver a great customer experience where you will fit right in with our team, who aims to ensure that every customer is a happy one at DL ideas.

Job Description:

· Provide after-sales software technical support;

· Diagnose, troubleshoot and resolve common issues raised by customers;

· Escalate urgent or critical issues to programmer team;

· Handle inbound call, WhatsApp chat group and emails from customers;

· Handle customer queries and requests and explain as layman’s term;

· Takes ownership of customer issues reported and seeing problems through resolution;

· Maintain ticket updates and provide timely updates to customers;

· Maintain and contribute to the Knowledge Bank used by the Technical Support team;

· Prepare user manual for customers;

· Aggregate and provide key customer insights and serve as a liaison between customers and Software Engineering/Product Development team;

· Able to pick up IT-related skill set that will be useful;

· Complete assigned tasks in a timely manner to meet expected turnaround time.

Requirements:

· At least Professional Certificate/NITEC in Computer Science/Information Technology or equivalent;

· Experienced in providing Software technical support for web applications as Tier/ Level 1 for at least 1 year;

· Responsible and strong attention to detail;

· Polite and Customer service-oriented;

· Good communication skills using English to customers as well as colleagues;

Rewards & Benefits

· Annual Leave, Medical Leave, Attendance Incentive

· Friendly working environment

· Remuneration: attractive salary package (Negotiable based on experience)

· 5 days working week

· Reward will be given based on performance

We are a result-orientated company. To us, delivering work on time and accurately is the most important key to valuing an employee. We are looking for energetic and committed personnel who are self-motivated and willing to learn. We want the employees to grow together with the company.

If you would like to apply for this position, please kindly send your CV with the following information:

• Reason for leaving your current job

• Last drawn salary and expected salary

• Notice period

Here at LionsBot, we are all one team, striving together for excellence.

We're seeking an experienced Here at LionsBot, we are all one team, striving together for excellence.

We're seeking an experienced Hardware Support Engineer to be our highest-level technical expert for sustaining robot products in the field. You'll resolve the most complex hardware issues, perform deep root cause analysis, and drive continuous reliability improvements across our robot fleet.

Key Responsibilities

• Resolve hardware escalations from field teams, distributors, and customers within SLA targets

• Perform deep root cause analysis on field failures using structured methodologies (8D, 5-Why, Fishbone)

• Drive corrective actions with Engineering, Quality, and Supply Chain teams

• Analyze field failure data to identify trends and recommend reliability improvements

• Create and maintain technical documentation including repair guides and diagnostic procedures

• Train and mentor L1/L2 support engineers on hardware troubleshooting techniques

• Support ECN implementations and provide field impact assessments

• Participate in NPI-to-sustaining transitions and production line support when needed

• Build and maintain technical knowledge base for the support organization

Qualifications & Experience

• 1-3 years in hardware support, field service, or reliability engineering

• Fresh Graduate is welcomed to apply

• Strong hands-on experience with mechanical, electrical, and embedded systems troubleshooting

• Proficient in Solidworks

• Proficient in RCA methodologies (8D, 5-Why, FMEA, Fishbone)

• Excellent technical writing and documentation skills

•  Experience training and mentoring junior engineers

• Background in robotics, automation, or similar electromechanical products preferred

• Degree in Mechanical, Electrical, or Mechatronics Engineering preferred

If you're passionate about solving complex technical problems, enjoy mentoring others, and want to make a direct impact on product reliability, we'd love to hear from you. Join our team that's shaping the future of cleaning robots! to be our highest-level technical expert for sustaining robot products in the field. You'll resolve the most complex hardware issues, perform deep root cause analysis, and drive continuous reliability improvements across our robot fleet.

Key Responsibilities

• Resolve hardware escalations from field teams, distributors, and customers within SLA targets

• Perform deep root cause analysis on field failures using structured methodologies (8D, 5-Why, Fishbone)

• Drive corrective actions with Engineering, Quality, and Supply Chain teams

• Analyze field failure data to identify trends and recommend reliability improvements

• Create and maintain technical documentation including repair guides and diagnostic procedures

• Train and mentor L1/L2 support engineers on hardware troubleshooting techniques

• Support ECN implementations and provide field impact assessments

• Participate in NPI-to-sustaining transitions and production line support when needed

• Build and maintain technical knowledge base for the support organization

Qualifications & Experience

• 1-3 years in hardware support, field service, or reliability engineering

• Fresh Graduate is welcomed to apply

• Strong hands-on experience with mechanical, electrical, and embedded systems troubleshooting

• Proficient in Solidworks

• Proficient in RCA methodologies (8D, 5-Why, FMEA, Fishbone)

• Excellent technical writing and documentation skills

•  Experience training and mentoring junior engineers

• Background in robotics, automation, or similar electromechanical products preferred

• Degree in Mechanical, Electrical, or Mechatronics Engineering preferred

If you're passionate about solving complex technical problems, enjoy mentoring others, and want to make a direct impact on product reliability, we'd love to hear from you. Join our team that's shaping the future of cleaning robots!

Responsibilities

• Own and Manage L3 Support Issues: Act as the single point of contact for L3 issues, logging, tracking, and escalating tickets, ensuring timely resolution and communication during high-severity incidents.
• Coordinate with Internal and External Teams: Liaise with vendors, onshore development teams, and system owners for escalations, bug fixes, data/config changes, and recovery planning.
• Lead Operational Planning and Support Roster: Maintain offshore support schedules, ensure holiday/weekend/critical period coverage, and manage shift assignments.
• Oversee Change and Release Management: Conduct code reviews, validate change artifacts, assess risks, and represent changes in CAB meetings.
• Drive Incident and Problem Management: Lead root cause analyses, ensure implementation of preventive actions, and coordinate cross-team deployments and communications.

Requirements

• Extensive Experience in Application Support: Minimum 8 years in application support with 2–5 years in a senior or leadership L3 role, ideally within banking or financial services.
• Technical Expertise: Experience with Java development, SQL, and deployment/maintenance of Java cloud-native applications; familiarity with Newgen BPM, Kubernetes, OpenShift is a plus.
• Certifications and Methodologies: Professional certifications like PMP, PRINCE2, or ITIL are highly desirable; solid understanding of incident management and production support processes.
• Infrastructure & Architecture Knowledge: Good understanding of enterprise infrastructure components such as Load Balancers, Firewalls, API Gateways, High Availability, Monitoring & Logging.
• Team Coordination & Leadership: Proven experience managing or coordinating with offshore teams; proactive and self-motivated leader.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232