Total 6 support advisor job vacancies in Engineering category

Main Responsibilities: 

• Provide technical support for process equipment
• Drive optimization and troubleshooting of UF & centrifugation systems
• Support process performance and equipment readiness
• Work closely with automation (DeltaV) and operations teams

Requirements: 

• 5 – 8 years experiences in biopharma manufacturing
• Strong knowledge of Ultrafiltration (UF) & Centrifugation systems
• Possess hands-on DeltaV exposure
• Strong ability to bridge process, equipment and automation

Contract Duration: 12 months with options to renew based on performance

Key Responsibilities

• Design, develop, and maintain applications using C#, .NET Framework (.NET 4.5+), frontend frameworks, and SQL Server in a production-critical environment.
• Take end-to-end ownership of assigned modules, including development, enhancements, and defect resolution.
• Provide L2/L3 production support, including incident troubleshooting, root cause analysis (RCA), and permanent remediation.
• Manage and prioritise high-volume work queues / operations tasks, ensuring SLA compliance.
• Drive code quality and maintainability, including refactoring and reduction of technical debt.
• Collaborate with cross-functional teams to resolve integration and system dependencies.
• Review and approve technical designs, code, and documentation, ensuring adherence to standards.
• Proactively identify risks and recommend improvements to enhance system performance, stability, and observability.
• Utilise monitoring and logging tools to detect issues early, analyse system behaviour, and improve reliability.

Mandatory Requirements 

• 6–8+ years of hands-on experience in .NET development within enterprise systems.
• Strong backend expertise in:C#, ASP.NET / MVC (mandatory)SQL Server /Oracle DB (query optimization, indexing, performance tuning)
• Frontend experience in:AngularJS OR ReactJS (mandatory at least one, hands-on)Exposure to modern frontend frameworks is an advantage
• Proven experience in:Application Maintenance & Support (AMS) / production support environmentsIncident management, RCA, and issue ownership
• Mandatory experience in Public Sector / Government projects
• Experience in domain systems such as healthcare, insurance, or other large-scale transactional systems is strongly preferred
• Strong understanding of:Multi-tier architecture and system integrationsSecure coding practices
• Hands-on experience with:Version control (Git / TFS)Structured release/delivery processes (CI/CD exposure preferred)Monitoring and observability tools (e.g., logging, alerting, performance monitoring)
• Strong problem-solving mindset with excellent investigation and troubleshooting skills, with the ability to analyse complex issues, identify root causes, and implement effective resolutions in production environments
• Proven ability to operate effectively in SLA-driven environments
• Familiarity with AWS or Azure cloud environments
• Able to join within short notice (preferred: ≤ 1 month)

Advantageous Skills

• Experience in large-scale, high-transaction systems
• Exposure to microservices or API-driven architectures
• Experience with advanced monitoring, logging, and performance tuning tools

Behavioural Expectations

• Strong ownership and accountability mindset
• Ability to work independently and manage priorities effectively
• Proactive communicator with stakeholders and project managers
• Capable of guiding junior developers and enforcing best practices
• Comfortable operating in a fast-paced AMS/support environment
• Demonstrates a systematic and analytical approach to problem-solving under pressure

Job Description

• Repair of non-motorised equipment such as maintenance steps, hydraulic carts, nitrogen carts, etc.
• Perform preventive and corrective maintenance in accordance with approved documents
• Ensure proper and accurate details filled up and signed off on job card and task sheets upon completion of work
• Ensure equipment is in working/serviceable condition before releasing to user
• Able to read and understand engineering schematic drawings and manuals
• Other duties as assigned

Job requirement

• Candidate must possess minimum Professional Certificate/NiTEC in Engineering (Mechanical/Automotive) or equivalent
• Preferably 1-year of working experience in repairing of mechanical and/or hydraulic equipment
• Good Hands-on skills

Responsibilities

• Responsible for tester installation, re-configuration, upgrade, repair and debug
• Identify and execute continuous improvement to improve test performance and OEE
• Generate technical gap analysis of new hardware, software and license requirement
• Provide technical training to production personnel
• Coordinate and lead machine suppliers on project costing and time management
• Support audit / visit and render assistance in solving outstanding/quality issues

Requirements

• Degree / Diploma in any engineering field or equivalent
• Knowledge of equipment, testers, handlers
• Prior experience in equipment troubleshoot, maintenance and repair
• Semiconductor Programming & Application skills
• Good planning & organizing ability and a team player
• Familiar with Quality Management – Problem Solving, SPC, DOE, FMEA
• Good communication & presentation skills

• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment, systems, and software
• Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
• Serves as company liaison with customer on administrative and technical matters for assigned cases.
• Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
• This job may include any aspect of field support, and is not limited to system hardware and software, networking/wireless networking.
• This job provides customer support. If employee is primarily responsible for supporting applications/systems engineering.
• Manage post implementation support issues (fault call tickets)
• Participate in regular operations review meetings, including operational issues, tickets review etc.
• Conduct internal training as part of knowledge sharing.
• Provide Level 1/2 operations support for Voice and network infrastructure.
• Perform changes to the network in-line with the organization’s Change Management processes.
• Ensure compliance to policies, processes, and standards, both internal and clients’ organization

Education & Certification

• Degree or Diploma in Computer Engineer, Computer Science, Information Technology, or related field Contact Center related certification

Requirement:

• Lead the Conversation with client, to understand the issue(s) face by the client and resolve the issue(s).
• Taking ownership and accountability of the issue list.
• Work / troubleshoot with vendors, principals, and colleagues on resolving the issue.
• Good troubleshooting and logical skill.
• Good documentation skills.
• Experience in raising and closure of ITSM.
• ITIL knowledge and experience is preferred.
• Understand Phones systems and Contact Center terminology is required.
• Team player, but also able to work independently when required.
• Interested to learn and pickup new skills.
• In-depth knowledge of Cisco Voice and Cisco Telepresence technologies and H323, SIP, MGCP, Q931 signalling protocols.
• Strong Knowledge of voice recording (NICE/ Verint), Contact Center, network routing &switching technologies, and protocols.
• Willing to work in extended hours and on duty.
• Analytical and possess good troubleshooting skills.
• Willing to work hard and eager to learn about new technologies.
• Polite and able to communicate well to the clients, client oriented.
• Hands on experience in the following products will be highly advantageous: CCNA, CCNP and CCIE (Voice)

• MNC Company
• Basic up to $4000 + Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Lorong Chuan (walking distance from MRT)
• Working hours: Monday to Friday (8.45am to 5.45pm)

Job Responsibilities:

• Handles end user requests for hardware and software for supported clients.
• Troubleshoots technical issues and provides user support through timely problem ticket resolution
• Updates, tracks, and maintains assigned support tickets
• Escalates incidents and service requests as appropriate to ensure timely resolution
• Maintains site documentation and maintenance records
• Provides IT infrastructure support for warehouse and logistic projects
• Contributes to desktop and laptop software upgrades and refresh initiatives
• Work with third party vendors to resolve hardware and software issues.
• Performs other duties as assigned.

Job Requirements:

• Possess minimum Bachelor's Degree in IT / Computer Science or equivalent with 1-3 years of relevant experience.
• Experience in Azure cloud services, Intune device management, and Microsoft Copilot adoption is an advantage.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492