Job Title: Learning Ambassador
Role Overview
The Learning Ambassador supports learners throughout their training journey by enhancing the overall classroom experience and providing guidance on their next steps in skills development.
This is a learner engagement and advisory role, focused on building rapport, understanding learner needs, and encouraging continued learning through soft, consultative engagement.
Key Responsibilities
Learner Engagement & Support
Engage learners before, during, and after classes to ensure a positive learning experience
Build rapport to understand learners’ goals, motivations, and interests
Provide general assistance and support during class where required
Learning Advisory (Soft Engagement)
Introduce learners to:
Provide personalised recommendations based on learner needs
Guide learners in selecting suitable next courses aligned to their goals
Facilitate enrolment of learners into their next course based on consultation and identified learning needs
Encourage continued learning in a non-pushy, advisory manner
In-Class Facilitation
Support trainers and learners during class sessions and break times
Conduct short sharing sessions or engagements where required
Engage learners through informal conversations and activities
Guide learners on their learning journey and next steps
Learner Experience
Key Competencies
Strong communication and interpersonal skills
Confident in engaging groups and individuals
Ability to influence through relationship-building and advisory
Adaptable in a fast-paced classroom environment
Success Indicators
Positive learner engagement and experience
Strong rapport with learners
Increased awareness of learning pathways
Effective guidance towards continued learning
