Total 3 Customer Service job vacancies in Overseas

• Create and execute test cases and procedures as assigned.
• Document and monitor testing outcomes and establish steps to remedy problems, working with product / solution management, project management and multiple development teams across the organization to provide feedback and ensure product/solution success.
• Fulfil objectives for improvement in testing effectiveness, cost and quality.
• Develop and enhance the test automation skills within the team.
• Analyze current technologies used within the organization and develop steps and processes to improve testing procedures.
• Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team as required from time to time.
• Work closely with multiple departments within the company to ensure testing hardware and software is available for projects and working properly.

Requirements:

• Candidate must possess Degree / Diploma or above in Electrical or Electronics Engineering, Mechanical or equivalent.
• Ability to travel when required.
• A team player with good interpersonal skills.
• Possess own vehicle.

Benefits & Others:

• Attractive Package (OT + Bonus + Allowances + Yearly Increment)
• Leave Entitlement eg: Annual Leave, Medical Leave etc.
• EPF, SOCSO, EIS is provided.

• Lead and guide junior/fresh graduate Document Controller.
• Prepare, compile and maintain all project documentation.
• Submit all required documentation into the client's document management system.
• Attend site meetings whenever required.
• Coordinate with project engineers, supervisors and clients regarding documentation.
• Ensure document revisions, records and submissions comply with project requirements.
• Perform any additional duties assigned by Management.
• Chasing for document / photos to close items.
• Highlight any discrepancy of outstanding punch items.
• Preparation of rectification reports and all related test reports.
• Daily update timesheets (to fill in labor tracker).
• Upload documents to project folder (e.g. rectification reports).
• Purchase small materials to close punch items.

Benefits & Others:

• Leave Entitlement eg: Annual Leave, Medical Leave etc.
• EPF, SOCSO, EIS is provided.

This role will manage and support major retail chain accounts key customers bookstore/stationery in Malaysia. This role focuses on supporting sales growth, building strong relationships with buyers, ensuring product availability, collaborating closely with the merchandising team, and executing in-store sales-related activities.

Job Responsibilities

Key Account Management

• Support daily communication with buyers, merchandisers and retail partners
• Follow up on orders, delivery status and operational matters.
• Build and maintain good business relationships with store personnel and buyers

Execution & Business Growth

• Support achievement of monthly and annual sales targets for assigned accounts.
• Monitor sell-in (to retailer) and sell-out (from store) performance  to identify growth opportunities.
• Assist in identify fast-moving and slow-moving products
• Monitor and optimize product display planograms to improve visibility and sales performance

Product Listing & Promotions

• Assist in new product listing.
• Ensure product information, pricing and barcode are accurate in retailer systems.
• Track listing status and resolve any issues
• Coordinate retailer promotional activities, festive campaigns, catalogue deals and in-store activities.
• Ensure promotional pricing and stock are properly executed in stores

Store Visits & Merchandising

• Conduct regular store visits to monitor Shelf display, product visibility, stock availability and planogram compliance.
• Ensure products are well displayed with correct price tags and POSM materials.
• Work closely with merchandisers to improve shelf arrangement and visibility

Stock & Supply Coordination

• Monitor stock levels at retailer warehouse and outlets.
• Coordinate with internal warehouse / logistics team for timely replenishment
• Prevent stock shortages or overstock situations.

Reporting

• Prepare monthly sales reports, sell in performance, fulfilments issue and promotion feedback and account updates.
• Maintain accurate sales records using Microsoft Excel

E-Commerce Support

• Manage day-to-day operations across e-commerce platforms (Shopee, Lazada, TikTok Shop)
• Ensure store layout, branding, product listings are updated
• Ensure accurate pricing, stock levels, and product variations
• Maintain seller ratings, chat response rate, and overall store health
• Plan and run campaigns (vouchers, discounts, bundles, flash sales)
• Coordinate with team to ensure timely setup.
• Monitor performance and improve sales results
• Respond to customer inquiries promptly and professionally
• Handle issues, complaints, and returns efficiently
• Maintain positive customer experience and ratings

Ad-hoc assignments / Event Support

• Provide support for company events and any other assigned duties when required

Job Requirements

• Diploma / Degree in Business, Marketing or related field
• Minimum 1–2 years relevant working experience
• Experience in procurement/ retail / FMCG / key account sales is an added advantage
• Able to communicate effectively in Mandarin, English and Bahasa Malaysia
• Mandarin speaking is required as the role needs to liaise with Mandarin-speaking customers and business partners
• Proficient in Microsoft Excel
• Responsible, proactive and willing to learn
• Willing to travel for store visits within Malaysia

Perks & Benefits

• Increment, incentive and bonus
• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities
• Paid training and development