Senior Executive / Executive - Partner Operations (Customer Experience)
Full-time
Senior Executive
2 months ago
Roles & Responsibilities -:Handling proactive escalations & pending customer complaints for all the LOBs - Flights, Trains, Buses, Hotels and.....
Roles & Responsibilities -:
- Handling proactive escalations & pending customer complaints for all the LOBs - Flights, Trains, Buses, Hotels and offering quick resolutions.
- Working on backend processes such as airline cancellation, refunds and re-issuances.
- Collaborating with cross-functional teams to raise recurring issues and follow up for fixes.
- Working closely with the airline partners & sharing feedback on ongoing issues at the providers’ end.
- Being a part of process pilots, experiments and new projects that provide insights to all cross-functions.
- Monitoring NPS and working toward improving it in coordination with process owners.
Official account of Jobstore.
