Total 768 support analyst job vacancies in Customer Service category

• Provide technical support via phone, chat, email, and onsite visits, including troubleshooting and fault diagnosis.
• Coordinate with team members and vendors to resolve complex technical issues.
• Communicate technical information clearly to non-technical customers.
• Stay updated on IT and security products, solutions, and industry trends.

Requirements:

• Diploma in IT or equivalent
• At least 2 years’ hands-on experience in networking or cybersecurity support.
• Motivated, fast learner, and passionate about technology.
• Able to work on the following rotating shifts:
  7.00am - 4.00pm
  9.00am - 6.00pm
  2.00pm - 11.00pm

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across more than 150 locations around the world, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

Our Portfolio & Risk Analytics (PORT Enterprise) solution helps portfolio and risk managers achieve performance and risk objectives by providing unmatched transparency into each portfolio’s historical attribution, characteristics, and ex-ante risk. From one centralised location, our series of powerful, integrated multi-asset tools deliver consistent and detailed insight into the client’s portfolio. Utilising this service enables our enterprise clients to create and execute differentiating investment strategies accordingly.

What's the role?

As part of the PORT Enterprise Support team, you will work in a client facing role which involves liaising with portfolio and risk managers, analysts, quants, traders, and back/middle-office professionals. We are looking for individuals with a strong level of understanding of Financial Markets, Economic Theory, Portfolio Attribution/Performance, Portfolio Risk/Tracking Error, and Asset Class Characteristics/Analytics/Performance Calculations. You will help support our largest buy-side PORT Enterprise clients’ complex questions involving portfolio performance, security analytics, risk, and workflow setup.

This is a highly visible role, based in our Singapore office, with opportunities for career advancement and growth within the department or company, such as becoming a Product Advocate within the team, or progressing to a PORT Enterprise Sales role, moving into a leadership position, or pursuing a role in our Product or Implementation teams.

We'll trust you to:

• Build a comprehensive understanding of the features and capabilities of our portfolio product offering, through training and on-the-job learning, in order to manage client queries quickly and efficiently
• Troubleshoot issues pertaining to the PORT Enterprise product, while assessing any potential business and/or operational impact
• Understand and support clients on methodologies inquiries around portfolio performance, attribution, and risk
• Identify gaps and opportunities to introduce best practices and new processes to enhance efficiency and improve on existing processes
• Collaborate extensively with our Portfolio Implementation, Portfolio Sales, and Portfolio Engineering teams to improve our clients' experience and overall performance of our technology
• Foster excellent relationships with key PORT Enterprise clients to improve their overall experience in using the product
• Manage client expectations through timely and effective communications during systemic issues or escalations
• Raise issues and liaise with Product and Engineering for enhancements or any other remediation requested by clients
• Leverage Python to automate internal processes and build Python-based functions on internal applications which are to be used for conditional validation on large data sets

You'll need to have:

• Minimum 5 years of experience in financial services or a financial technology company
• Experience of Fixed Income and Portfolio & Risk Analytics gained within the past 3 years
• Experience in supporting or selling to buy-side institutions gained within the past 3 years
• Hands-on experience working with Python
• Attention to detail with strong analytical skills to evaluate problems and provide solutions
• The ambition to take ownership and responsibility of issues and handle them effectively through to resolution
• The inclination and aptitude to pick up new technologies and procedures
• Strong interpersonal and organizational skills, to drive and implement ideas in a changing environment
• Proficiency with Microsoft applications – Excel (Advanced), PowerPoint, and Word
• Demonstrated continuous career growth within an organisation
• Strong presentation and communication skills in English
• Bachelor’s degree or degree equivalent qualifications

We'd love to see:

• Understanding of workflows used by portfolio managers, risk and attribution specialists, and the ability to build and understand complex workflow solutions
• Proficiency with Microsoft Power BI, Visio, and experience with Bloomberg products
• Business proficiency in other Asian languages (e.g. Mandarin, Korean, Japanese) as this role will support clients who speak a diverse range of languages

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, , but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/

Why Bloomberg?

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:

Singapore |www.bloomberg.com/singapore

Responsibilities

• Deliver responsive customer care and product support across walk-in, phone, email, and social media channels to maintain a positive brand experience

• Manage customer inquiries, complaints, and sales questions promptly to ensure customer satisfaction and retention

• Serve as the primary contact for repairs and returns, coordinating with the repair team to resolve issues efficiently

• Oversee content management and execute order fulfillment processes for the e-commerce website to ensure timely and accurate delivery

• Design and produce product and marketing collaterals including brochures, flyers, videography, webpage content, packaging, translations, and point-of-sales materials to support brand visibility

• Collaborate proactively with other departments to align customer service, marketing, and order fulfillment efforts with company objectives

• Execute additional customer service, marketing, or order fulfillment tasks as assigned to support business needs

• Any other duties as may be assigned

Requirements

• Diploma in Business, Marketing, or a related field

• Minimum 1 to 3 years of customer care or marketing experience in the consumer electronic products industry

HOW TO APPLY:

Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Jun Ping

EA Personnel Reg No: R25128522

RESPONSIBILITIES:

• Participates as a member of a customer support team and acts as an interface between customers and the team.
• Communicates and acts upon customer requirements and issues in production meetings.
• Work closely with the engineering team for investigation on complex issues & its solution implementation.
• Commission new machine installation at customer site
• Troubleshooting of circuits, components, instruments and mechanical assemblies
• Reconfigurations of systems and changing of components in accordance to customers' requests
• Able to read & interpret schematic electrical / mechanical drawings
• Handling stock purge and rework / return on faulty parts
• Monitor & track major projects of customer if necessary

REQUIREMENTS:

• Diploma or Degree preferably in Mechatronics, Mechanical, Electrical, Electronics Engineering
• 3-5 years of work experience
• Prior work experience with front-end semiconductor equipment or related products highly preferred
• Able to comprehend mechanical and schematic diagrams
• Able to handle simple reworks within client's premises
• Able to commit to overtimes and willing to be on 24/7 standby for 2 weeks within a month

OTHER INFO:

• Fixed $1000 standby allowance per month
• Additional Overtime Allowance
• Work location: 8 Upper Changi Road North, Singapore 506906 (But will require the incumbent to travel to other sites when necessary)

-------------------------------------------------------

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Responsibilities

·       Deliver responsive customer care and product support across walk-in, phone, email, and social media channels to maintain a positive brand experience

·       Manage customer inquiries, complaints, and sales questions promptly to ensure customer satisfaction and retention

·       Serve as the primary contact for repairs and returns, coordinating with the repair team to resolve issues efficiently

·       Oversee content management and execute order fulfillment processes for the e-commerce website to ensure timely and accurate delivery

·       Design and produce product and marketing collaterals including brochures, flyers, videography, webpage content, packaging, translations, and point-of-sales materials to support brand visibility

·       Collaborate proactively with other departments to align customer service, marketing, and order fulfillment efforts with company objectives

·       Execute additional customer service, marketing, or order fulfillment tasks as assigned to support business needs

·       Any other duties as may be assigned

Requirements

·       Diploma in Business, Marketing, or a related field

·       Minimum 1 to 3 years of customer care or marketing experience in the consumer electronic products industry

How to Apply

Interested applicants, kindly click on “APPLY NOW”

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Pang Seng Leng Diana

EA Personnel Reg No: R1106651

• Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance.
• Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
• Work with development and product teams to resolve complex issues and keep stakeholders updated.
• Meet SLAs for response times and resolutions, ensuring requests are handled on time.

Requirements:

• Diploma in Cyber Security or equivalent.
• At least 2 years of relevant working experience.
• Good knowledge of computer systems, networks, troubleshooting, and key protocols like TCP/IP and DNS.
• Comfortable to work 24x7 standby shifts.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Seeking for Application Support for AV System

1 year contract under agency payroll

Salary up to $4290 (Company do not provide bonus)

Work Location: Changi Business Park

Working Hours: Mon to Fri: 9am to 6pm (may require to work after office hour for any urgent issues)

Details and Requirement:

• Need to also support China and Hong Kong team
• Locals (must clear client security & pre-employment checks before onboarding)
• Knowledge in supporting Cisco Webex, Cisco meeting room equipment and Microsoft Teams Room
• Knowledge in Microsoft O365 administration, including SharePoint creation, user administration, mailbox administration
• Advantage if have knowledge in NICE compliance recording
• Experiences in basic troubleshooting and administrative skillsets
• Diploma or Degree in related field
• Would be good to have knowledge in all. However training and guidance will be provided. Most importantly is the willingness to learn.

ES Recruitment Pte Ltd (09C4235)

Hong Chiew Guat (R1219860)

• Be part of a dynamic MNC
• 5 days work week
• Attractive Benefits

The Customer Support Executive (Business Operations Support) mainly be in charge of overseeing day-to-day functional activities, technical support, and logistical processes to ensure efficiency and productivity.

Main responsibilities:-

• Oversee day-to-day operational support activities to ensure smooth business operations
• To support and monitor orders till shipment including coordination with manufacturing facilities, suppliers and freight forwarder.
• Liaise with factories/suppliers and freight forwarder on schedules and update customers
• Coordinate logistics and other matters with factories in Europe/Italy and third-party suppliers which include warehouse management and deliveries
• Follow-up with suppliers and contractors to ensure timely delivery of goods and services
• Ensure SOPs and engagement standards are followed
• Responsible for documents administration including DO, PO & Invoice
• Maintain and ensure accurate data entries in MYOB
• Inventory tracking, replenishment and stock coordination
• Prepare COO /COQ / COC for customers
• Maintain proper filing of sales and operational documents
• Report generation weekly/monthly and administration support to the General Manager
• Perform any ad-hoc duties as and when required

Requirements

• Minimum 3 years of relevant working experience in operations support
• Minimum Diploma
• Proficient in Microsoft Excel & reporting tools (pivot tables, formulas, data analysis)
• Proactive and able to response quickly to operational needs
• Able to work independently and also as a team
• Detail-oriented & excellent communication skills

Working location: North area

R24119740

The group you’ll be a part of

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes. 

The impact you’ll make

Join Lam as a Customer Service Representative, maintaining direct contact with customers before and after the sale. Collaborating with a wide range of stakeholders from sales teams to field service, you'll foster positive customer relationships, playing an important role in driving revenue growth and meeting service goals. You'll gather accurate accounts of product reliability from customers and provide insightful reports to management. Whether pre-sales or post-sales, your commitment to exceptional customer service makes an impact at Lam.

Who we’re looking for

• Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

Job Description & Requirements

Employer: Grace Orchard School
Grace Orchard School caters to students who have been diagnosed with Mild Intellectual Disability (MID) and those with Mild Autism Spectrum Disorders (ASD). The school is specifically for students ranging from 7-18 years old who have Intellectual Quotient (IQ) which falls within the range of 50-70. The school is a non-profit organisation under the Presbyterian Community Services. We are looking for a resilient and motivated person who can be part of our corporate team to make a difference in the special education landscape.

Job Description
The Operations Support Officer is responsible for providing operations support for the school.

Duties and Responsibilities:

• Sweeping, mopping, vacuuming floors, and dusting furniture, including emptying trash bins, recycling containers, and disposing of waste. Specifically, Therapy Rooms 1,2,3 and Computer Labs 1,2

• Thoroughly cleaning and disinfecting restrooms, pantries, and high-touch areas. Cleaning and airing of calm rooms daily. Replenishing toiletries, cleaning supplies, and maintaining cleaning equipment

• Setting up of tables and chairs for meetings and events as needed

• Identifying and reporting repair needs to Executive or Manager (Operations and Estate Management)

• Closing of school facilities at the end of the school day
• Perform any school duties, as assigned by the Manager or Executive (Operations and Estate Management) or school leaders.

Requirements:

• Ability to communicate and understand in basic English, stand, walk, bend, and shift tables and chairs for long periods.
• Prior experience with basic knowledge of cleaning chemicals, proper sanitation methods, and safety protocols is preferred, but not essential.
• Reliability, punctuality, and a strong work ethic with a “can do” attitude.

As a Customer Support Associate at Wise you are the first point of contact for our Customers. You are a skilled problem solver and customer advocate. You handle complex issues with ownership and empathy across phone, chat, and email - delivering outstanding customer experiences while adapting to change, navigating ambiguity, and upholding Wise’s mission of money without borders.

Key responsibilities

• Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution.

• Resolve Customer contacts and queries with sound judgment, empathy, and minimal escalation.

• Meet performance targets across KPIs such as resolution rate, quality and handling time.

• Demonstrate advanced product and process knowledge for the assigned region or queue.

• Communicate clearly and professionally, adjusting tone and style based on customer context.

• Maintain accurate records using standardized case-handling processes.

• Follow security and data privacy procedures across all channels.

• Proactively contribute to knowledge sharing, team discussions, and continuous improvement.

• Take responsibility for your own learning and development through performance feedback, Wise’s Career Map and coaching from Team Leads.

• Embody and uphold Wise’s values in daily interactions.
  

Requirements:

Professional Experience (Strongly Preferred):

• 1 year minimum Customer-facing experience, preferably in fintech, banking, telecom, or global contact centers.

Communication proficiency:

• Strong English written and verbal communication skills.

• Strong written and verbal Cantonese language skills to to support our Cantonese-speaking customers in Hong Kong.

Work Schedule and Flexibility:

• Flexibility in working hours and shifts. This can include morning, evening, weekend, and public holiday shifts when applicable.

• Working hours will be fixed at the start of the month, but activities during the shift can be flexible.

Work Environment:

• Follow working from home guidelines where applicable.

• Must be legally authorized to work in the assigned location.

Ways of working: 

• Agents may be required to attend team calls and other internal activities, including but not limited to video interactions with other offices.

• Open to feedback and coaching, with a clear desire for continuous improvement.

Skills and Attributes:

• Self-starter, able to work independently with knowledge resources, proactive, solution-oriented, and possess an ownership mindset.

• Comfortable using prompting for AI tools e.g. ChatGPT, Google Gemini, etc.

• Adaptability: Able to keep up with constant change, patient, and flexible.

• Great fit with our values and company culture.

Commitment to Diversity and Inclusion:

• Commitment to fostering an inclusive and diverse work environment (DEI).

Data Security and Compliance:

• Data Security Awareness: Understanding and following data security procedures is critical, especially as data privacy regulations evolve.

• Background Checks: Clean background checks when joining and clean re-checks.

Attendance and Availability:

• In case of absence or sick leave, agents are required to adhere to the company policies and processes.

About the Role
We are seeking professional and customer-oriented Tele Helpdesk Officers to provide reliable administrative and procedural support to users via phone and digital channels. This role focuses on handling enquiries, guiding customers through processes, and ensuring accurate follow-up in a structured service environment.

Key Responsibilities

• Handle incoming calls and enquiries related to administrative procedures, fees, billing, and payment matters
• Provide clear and accurate information on processes, submission requirements, and service-related workflows
• Serve as the primary point of contact for customer enquiries, feedback, requests, and complaints
• Perform first-level problem identification, classification, diagnosis, troubleshooting, and resolution
• Maintain comprehensive issue logs
• Escalate unresolved issues in accordance with documented problem ownership, prioritisation, and escalation procedures
• Submit monthly progress reports detailing service performance
• Support Helpdesk operations from 7.00am to 7.00pm daily, including Sundays and Public Holidays, based on assigned shifts (4-day work week)

Requirements

• Relevant experience in helpdesk, or customer service support environments
• Strong customer service, and communication skills
• Experience supporting digital platforms or e-services is an advantage
• Ability to work on a rotational shift schedule, including weekends and public holidays
• Strong sense of accountability, ownership, and service quality
• Proficiency in additional languages commonly used in Singapore will be considered an added advantage, as the role involves interaction with a diverse user base

How to Apply
Please submit your resume indicating your relevant experience, current/expected salary, and availability.

What is expected for the job

• Experience with Teradata FSLDM and data mapping
• Hands-on technologist, strong in SQL, UNIX and Teradata tools and technologies
• Experience in designing high throughput fault tolerant data pipelines for Batch (ETL/ELT)
• Experience in GL Data reconciliation between systems, datamarts & report and Knowledge of the ledger balance reporting is an added advantage
• and with good experience in application support specially in banking/financial services industry,

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing / Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Hillview
• Salary: $2,600 - $3,200
• Performance Bonus
• 18 Days Annual Leave
• Duration: Contract ended Jan 2029
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)
• Before onboarding there is a 8-10 weeks lead time for pre employment checks after successful interview

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”