Total 485 procurement manager job vacancies in Customer Service category

Are you skilled at building strong relationships with existing customers? Eager to engage in driving long-term customer success? Look no further!

Faststream Recruitment has partnered with a client who is looking to grow their presence in Singapore. They are looking for a dynamic Customer Success Manager to join the team.

Key Responsibilities:

• Manage all post-sales activity for customers through strong relationship-building, product knowledge, planning and execution
• Develop and maintain strong, trusting relationships with assigned clients. Act as the main point of contact for all client inquiries, requests, and concerns.
• Ensure accuracy of order details, including product codes, quantities, pricing, and shipping information with assistance from Client Services.
• Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas

Requirements

• At least 3 to 5 years of relevant experience in managing client relationship
• Great oral and written communication skills
• Ability to work independently 

Jeralyn Chong (EA Reg no: R21100780)
Faststream Recruitment Pte Ltd, EA Licence no: 09C3403

What We’re Looking For:

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training

At Meltwater, we offer more than just a job - it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development.

Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights.

What You'll Do:

• Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
• Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
• Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
• Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
• Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
• Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.
• Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
• Drive client engagement and product adoption to ensure ongoing value delivery.
• Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
• Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
• Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.

What You'll Bring:

• A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
• Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management.
• Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
• Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.
• Proactive approach in identifying and addressing customer needs and opportunities promptly.
• Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy flexible paid time off options for enhanced work-life balance.
• Comprehensive health insurance tailored for you, complete with an annual health check.
• Special discount on selected restaurants/shops through our food delivery partner.
• Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work: 60 Anson Rd, #18-03 Mapletree Anson, Singapore 079914

When You'll Join: April 2026

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

• Lead/Mentor team members and build a high-performing team.

• Drive employee engagement and create a positive, collaborative workplace where teams feel connected and motivated.

• Support talent development and succession planning to strengthen team capability and performance.

• Partner with HR and Recruitment to attract, select, and onboard the right talent across roles.

• Promote a strong learning culture through regular audits, training initiatives, and continuous skill development.

• Implement performance frameworks, monitor KPIs/SLAs, and drive accountability to meet service and quality targets.

• Champion continuous improvement by enhancing processes, enabling effective communication, and leveraging feedback for better customer experience.

Requirements:

• A degree in a relevant field

• A minimum of 5 years of relevant experience in the contact center environment

• Possess strong supervisory, communication, interpersonal, and project management skills

• Customer Operations and Performance Centre (COPC) certification is an added advantage

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

EA License No: 01C4394 (PERSOL Singapore Pte Ltd)

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Are you passionate about education and enjoy working in a people-focused environment?

Our client is a leading literacy-based learning organisation with over 20 years of experience. They’re looking for an Assistant Centre Manager to lead their centre teams in ensuring smooth daily operations and exceptional learning experiences for their students and parents. This is a great opportunity for someone who enjoys managing people, improving processes, and driving results in a dynamic, people-centric environment.

Key Responsibilities:

• Lead and manage centre teams in the day-to-day operations of assigned learning centres.
• Ensure teams adhere to Standard Operating Procedures (SOPs) for smooth and consistent business operations.
• Train, mentor, and coach new hires and existing team members to maintain service excellence.
• Plan and manage staff rosters to ensure sufficient manpower during all operating hours.
• Collaborate with the Customer Service team to resolve customer queries professionally and promptly.
• Work with the Enrolment team to implement enrolment strategies and meet centre enrolment targets.
• Collaborate with the Teachers Team Lead on teacher deployment and operational needs.
• Coordinate with the Business Planning team on timetable optimization and centre efficiency.
• Oversee centre administration, including payments, petty cash, and record-keeping.
• Uphold student welfare and centre standards, ensuring a safe, clean, and conducive learning environment.

Requirements:

• Diploma or higher in Business Administration/ Sales/ Marketing
• Min 2 years of experience in operations, preferably in education, retail, hospitality or other customer oriented industries
• Strong leadership, communication, and people management skills
• Excellent organisation skills
• Proficient with MS Office and Excel
• Willing to work both weekends and three weekdays

1.  Summary of the role

The Customer Support Manager (CSM) is responsible for implementing, monitoring, administering and improving customer service procedures and work flows across APAC regions, specific to aerospace customers. They may directly or indirectly lead customer support teams to achieve best in class customer support. They will establish, monitor and report specific KPI’s and seek to improve short falls.  In addition, the CSM will ensure that customer support staff in all APAC regions are compliant to required procedures and performing to KPI targets. 

The CSM is responsible for working with the APAC Aerospace General Manager and local regional management to establish a team that is capable of providing and achieving outstanding customer service.

The CSM is responsible for customer order management of selected customers as well as the aerospace customer order management process in APAC.  This includes communication and coordination throughout the entire supply chain to ensure on-time delivery to customers.

The CSM is responsible for supporting customer service, Sales Engineers, Project Engineers and Application Engineers in developing new opportunities and wherever the business needs may be.

The CSM is responsible for assisting in achieving sales and profitability goals.

2.  Tasks and Responsibilities

The primary function of the CSM position is to provide the management and coordination of day-to-day operations which support customer delivery as well as the direct or indirect supervision of the customer support team members.

The CSM is also responsible for ensuring outstanding customer service and total customer satisfaction to existing and prospective customers while operating within established procedures. This includes: 

·        Managing orders from PO receipt to delivery for local customers

·        Leading the Customer Support team:  Train, teach, coach, monitor, plan and review.  Strategize and communicate annual targets.

·        Reporting Customer Support team performance & capacity and make recommendations for improvement

·        Assist the Aerospace team in scaling to grow, which may include recruitment and retention of Customer Support staff

·        Develop and continuously improve the customer support team

·        Make recommendations to the Business Process Managers (BPM) to improve internal processes.

·        Develop and implement procedures to ensure that customer orders are processed efficiently, correct and on time.

·        Assist in monitoring and improving sales growth and profitability

·        Answer customer inquiries regarding delivery status

·        Quote standard products to customers and follow up on quotations

·        Ensure full compliance with all Standard Operating Procedures including Order Management, Quality Procedures, and overall Quality Management Systems

·        Develop work instructions for customer specific delivery requirements.  Train and cross training staff accordingly.

·        Represent the Hub in cross-functional teams to support continuous improvement efforts in operations, quality, supply chain or other.

·        Assist the Hub with quality related issues.

·        Assist other business support functions in drive improvements

·        Proactive communication, analysis and problem solving

·        Work with the right sense of urgency:  Response times, flexibility and accuracy

·        Report monthly, quarterly and annually to the Director on various KPI’s and targets

·        Assist the Director in management reviews, business reviews and business plans

The CSM position may also include general CSC Tasks when required:

(Please see the CSC Job Descriptions for details)

3.  Education and Experience

·        4 to 5 years’ experience in a customer service position

·        Management/Leadership experience

·        4-year degree

·        Knowledge of basic business sales and marketing practices

·        Knowledge of supply chain processes and practices

·        Experience with ERP software systems (JDE preferred)

Other Experience (beneficial but not required):

·        Knowledge of aerospace products

·        Familiarity with AS9100 quality requirements is beneficial

·        Familiarity with technical prints (general comprehension)

4.  Competencies

·        Ability to lead, manage, and supervise personnel

·        Management/Leadership skills

·        Proven track record in customer satisfaction

·        Strong written and verbal communication skills

·        Strong people and relationship building skills

·        Customer driven with a positive, professional, can-do attitude

·        Strong organizational skills with the ability to multi-task

·        Attention to detail and accuracy

·        Strong analytical, decision making and problem-solving skills

·        General knowledge of financial terminology and calculations

·        Proficiency in the use of Microsoft Word, Excel and PowerPoint

·        Proficiency in the use of business operational software (Oracle, JDE, SAP)

5.  Key Interfaces and Stakeholders

Develop and maintain strong working relationships with:

o  Customers

o  Customer Support staff

o  Application Engineers

o  Supply Chain Management group

o  Global Aerospace Hubs

o  Manufacturing units

6.  Geography to cover and travel requirements

·        The CSM position administers the APAC region with direct customer management in SE Asia.

·        Travel requirements of 10% to 25% per year.

·        Travel may include local and international.

Senior Customer Success Manager - Singapore

The goal of this Senior Customer Success Manager (Sr CSM) role is to establish a lifelong relationship between Genesys and Genesys’ customers by advising and equipping them to achieve their customer experience (CX) vision. As the CSM you are the customer’s advocate and champion throughout their journey with Genesys.

You will recommend, orchestrate, and ensure adoption of the right strategies, products, and services to help customers rapidly realise their business outcomes. Working closely with related business functions in Genesys to ensure customer onboarding, adoption, retention, and revenue growth.

What You’ll Do

The primary responsibilities for this role include (but are not limited to).

• Manage a portfolio of customers serving as their primary business point of contact throughout their CX journey

• Understand customers’ business value drivers, success criteria, and KPIs to develop Customer

• Success Plans (actionable blueprints by which the Customer Success Manager and customers can achieve mutual success)

• Prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes

• Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives

• Drive continuous improvement of customer advocacy measures

• Drive AI/Digital adoption.

• Prepare and deliver territory plans to define account strategies and align resources

• Establish shared accountability with adjacent functions in key points of the customer journey including, but not limited to:

• Onboarding Specialists to ensure new customers are systematically introduced into Genesys and begin to realize value as rapidly as possible

•  Professional Services to ensure that implementations progress smoothly to go-live

• Renewal Managers to drive strong forecasting and renewal practices that deliver high retention rates and growth of recurring revenue

• Sales to identify cross-sell/up-sell opportunities and drive incremental bookings

• Ad-hoc duties as directed by Management

• Take on and assist in driving internal strategic initiatives and continuous improvement programs.

You’ll Bring

• 7 plus years experience in a technology-related field

• Bachelor’s Degree in a technology or business-related field

• Familiarity with CX (industry and technology) to drive consultative approach to customer interactions.

• Has been exposed and successfully worked with customers to deliver AI/Digital solutions.

• Strong ability to build relationships and proactive engagement using digital touch capabilities

• Ability to manage/multi-task multiple actions across assigned customer base

• Excellent interpersonal, presentation skills – both written and verbal

• Positive attitude and high willingness to learn

• Leadership profile that unifies, influences, and inspires cross-functional teams to meet the changing needs of customers

• Experience with productivity tools including PowerPoint/Excel/Word, CRM tools such as Salesforce and Gainsight, and on-line communities and social media platforms

Please note: Genesys will not accept resumes from agencies for this role.

On Behalf Of:
A Leading Freight Forwarding & Logistics Client

Location:
Singapore

Managed by:
Harold Consultancy

About Our Client
Our client is a well-established freight forwarding and logistics company with a strong presence in Singapore and the region. They are committed to providing seamless supply chain solutions and are currently seeking a proactive and experienced Customer Service Manager to lead and elevate their customer service team.

The Role

We are looking for a hands-on Customer Service Manager to oversee the daily coordination of air and sea freight shipments. You will lead a team, serve as the key escalation point between the company, clients, and overseas partners, and ensure that all shipments are handled efficiently with accurate documentation.

Key Responsibilities

Team Leadership & Operations

• Lead and mentor a team of customer service executives, ensuring high performance and service excellence.

• Oversee daily coordination of air and sea freight shipments, ensuring smooth operations and timely issue resolution.

• Act as the primary escalation point for complex operational issues, client concerns, and service recovery.

Freight Operations & Coordination

• Guide the team in preparing competitive quotations for air and sea import/export shipments.

• Coordinate schedules and bookings with carriers and co-loaders.

• Oversee end-to-end operations for project-based business opportunities, including feasibility evaluation and quotation preparation.

• Manage 3PL and warehouse inbound service operations, including quotations and Delivery Notes.

Documentation & Compliance

• Ensure accurate and timely creation and forwarding of Debit Notes (DN) for air and sea shipments.

• Review and verify all shipping documentation, including Bill of Lading (BL), Commercial Invoice & Packing List (CIPL), import/export permits, Certificates of Origin (COO), and CNM (Cargo Notification Message).

• Maintain compliance with internal processes and regulatory requirements.

Client & Partner Management

• Build and maintain strong, long-term relationships with Singapore-based clients and overseas partners.

• Serve as the primary point of contact for Korean-speaking counterparts and clients, ensuring clear communication and contributing to business growth.

Ideal Candidate

• Education: Diploma / Degree in Supply Chain & Logistics, Business Management, or a related field.

• Language: Proficiency in both English and Korean (spoken and written) is mandatory to liaise effectively with Korean counterparts and clients.

• Experience: Strong background in customer service within the freight forwarding or supply chain industry, with at least 3–5 years in a supervisory or managerial capacity.

• Skills: Strong knowledge of import/export documentation and procedures. Excellent leadership, coordination, and problem-solving abilities.

To Apply
For a confidential discussion, please submit your detailed CV to Dennis Wee at hello@haroldconsultancy.com.

Clinic Assistant / Manager (Primary Care / GP Clinic)

Location: Singapore

Employment Type: Full-Time / Part time

Working Hours: 44 hours per week (including evenings/weekends on roster basis) / Part time to be discussed

Salary: SGD $2,000 – $3,200 (commensurate with experience)

Job Overview

We are looking for a responsible and service-oriented Clinic Manager / Assistant to support the daily operations of our medical clinic. The role involves patient registration, assisting doctors during consultations, and ensuring smooth clinic workflow while delivering a high standard of patient care.

Key Responsibilities

Patient Registration & Front Desk

• Register patients accurately using clinic management systems

• Handle appointment scheduling, walk-ins, and enquiries (phone/WhatsApp)

• Process payments and issue invoices/receipts
  

Clinical Support

• Assist doctors during consultations and basic procedures

• Prepare treatment rooms, medical instruments, and consumables

• Perform basic clinical tasks such as taking height, weight, blood pressure (if trained)
  

Dispensing & Inventory

• Assist in medication dispensing under supervision

• Monitor stock levels and expiry dates of medications and consumables

• Support stock ordering and inventory control
  

Administrative Duties

• Handle medical reports, referrals, and documentation

• Assist with TPA/insurance claims submission (e.g., Fullerton, Alliance, MHC, etc.)

• Perform daily closing and basic reconciliation tasks
  

Patient Experience & Clinic Upkeep

• Provide courteous and professional service to patients

• Maintain cleanliness and organisation of the clinic at all times

Requirements

• Good communication and interpersonal skills
• Able to work in a fast-paced environment
• Willing to learn and adapt

Preferred Attributes

• Experience in GP clinic or primary care setting (not always necessary)

• Familiarity with clinic management systems (e.g., Plato, CMS)

• Experience handling TPA/insurance claims

• Positive attitude, willingness to learn, and team player

What We Offer

• Training provided (no experience candidates welcome)

• Opportunities for progression to Senior Clinic Assistant / Clinic Manager

• Supportive and team-oriented work environment

Responsibilities

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company’s vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for the company’s community, continue to track the progress of students and maintain relationships with parents

Requirements

• Strong communication and problem solving skills
• Diploma/ Degree in any related fields
• No experience needed, training will be provided

Others:

Location: Bukit Panjang/ Tampines

Working hours: 9am to 6pm (Wed to Sun; weekend work is required)

Salary: S$3.5K to 4.5K + quarterly bonuses / No AWS, VB 1-2 months

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Customer Success

• You will be the primary custodian of the customer experience, ensuring timely, accurate, and professional communication.
• Respond promptly to customer queries via WhatsApp Business, WhatsApp API, and email
• Send weekly order reminders and communications to customers via WhatsApp API
• Consolidate, amend, and adjust customer orders on a weekly ordering cycle
• Ensure accuracy of customer selections, preferences, and changes before kitchen cut-off
• Proactively resolve issues to maintain high customer satisfaction and retention

Operations

• You will work closely with the kitchen and operations ecosystem to ensure smooth weekly execution.
• Work directly with the Head Chef to monitor:
• Food quality and consistency
• Inventory levels and stock planning
• Kitchen workflow and team readiness
• Coordinate with suppliers to ensure:
• Timely delivery of raw materials
• Correct quantities and specifications ordered
• Identify and source new suppliers to improve quality, reliability, and pricing
• Collaborate with the Accounts team to ensure accurate recipe costing and margin control
• Work with the kitchen team to ensure meals are:
• Correctly packed
• Clearly labelled
• Properly sorted for delivery and dispatch

Logistics & Delivery Coordination

• You will ensure that customer expectations are met through tight coordination with logistics partners.
• Work closely with the Logistics Team / delivery partners to:
• Communicate customer-specific delivery requests and instructions
• Update changes arising from order amendments or special requests
• Oversee weekly delivery execution, ensuring routes, schedules, and volumes are aligned
• Monitor delivery performance and proactively resolve delivery-related issues
• Act as the point of coordination between customers, kitchen, and logistics when exceptions arise

Who We’re Looking For

• Strong organisational and execution skills with high attention to detail
• Ability to learn and adapt quickly to new software platforms and internal systems
• Comfortable handling customer-facing, operational, and logistics coordination responsibilities
• Clear and confident communicator, especially over WhatsApp and email
• Prior experience in F&B, meal prep, logistics-heavy DTC, or hospitality brands is preferred
• Decent working knowledge of Microsoft Office tools (Excel, Word, Outlook), including managing spreadsheets, trackers, and basic reports
• Comfortable working with operational systems, order management tools, and internal dashboards
• Familiarity with AI tools (e.g. ChatGPT, basic automation or workflow tools) to improve productivity and operational efficiency
• Calm under pressure, solutions-oriented, and operationally sharp

For interested candidate, please email your resumes to denyse.tan@recruitexpress.com.sg

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

BlueScope Distribution is looking for a Customer Service Manager to join the Customer Service team based in Eagle Farm. BlueScope Distribution is a single-source provider of product, processing and service solutions in steel and aluminium product. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification. BlueScope Distribution supports its customers by helping them find the freedom to do what they do best.

Leading the Trade Coast Customer Service Officers, Programmers and Estimating teams; you will play a vital part in developing our people, strengthening their capability and capacity to meet evolving requirements. Equally you will ensure our customers and key accounts receive consistent service while managing supply excellence within the Brisbane market.

As a valued member of our collaborative leadership team for Trade Coast, you will have the opportunity to apply your expertise and further your professional growth within this pivotal leadership position.

What Will You Do?

Providing leadership and driving team performance to deliver the business and customer service strategy, you will: 

• be responsible for all customers in the sales district including sales execution, fulfilment execution and service excellence
• guide and coach team members, setting clear measurable goals and activities to aligned with the business strategy and goals 
• mentor team members to achieve enhanced capability and support their professional development 
• act as the contact for key customers for all supply and purchasing matters 
• work closely with other internal teams such as sales, operations and business development to design suitable product and service offers aligned to customer needs and business capability 
• enhance the customer experience through improvement plans, CRM management, ongoing customer reviews and suitable inventory management 

More About You

You have gained your experience in customer service, sales, account management or supply chain function where you have led others within a B2B environment. In addition, you will bring:  

• success in developing others which saw their professional growth and enhanced overall team performance 
• demonstrated success in cultivating highly collaborative team cultures
• proficiency in using data and analytics to evaluate performance and identify strategic opportunities
• expertise in managing and championing key business accounts to ensure long-term success
• market-facing experience where you refined your customer or supplier relationship management skills 
• experience using SAP and Amazon Phone System is highly desirable

Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close Wednesday 8th April 2026

Overview

The Premier League’s Digital Media team is seeking an accomplished and experienced Service Reliability Manager to oversee the reliability of a video platform and the vendors and partners that work across this programme of work.

The Premier League’s digital channels play a crucial role in expanding the global reach of our competition, increasing engagement among football fans, and supporting our member Clubs, broadcast licensees and commercial partners.

This role will contribute directly to the League’s digital growth strategy by overseeing the day-to-day cross-vendor support and reliability of the Premier League’s Digital Video Product.

The ideal candidate will bring a background in digital, broadcast or telco reliability management, a strong sense of ownership, exceptional attention to detail and organisational skills, and a collaborative, proactive mindset.

Who we are

The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in over 900 million homes in 189 countries.

We have a wide variety of responsibilities. These include organising the competition and its Handbook as well as managing the centralised broadcast and commercial rights. The work we do in conjunction with the Clubs also goes far beyond the 90 minutes. We support and provide a framework for youth development, we protect the organisation’s intellectual property, support the wider game and community programmes, undertake international development work and liaise with governing bodies and other leagues.

The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone and open our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people.

Our hybrid-working model also allows you some variety on your place of work, offering you the chance to work from home on some days each week. Where possible, you will attend the office or site visits in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements.

The role

·       Own the end-to-end operational responsibility of all technology platforms, including Asset Ingest and Management, Content Encoding/Transcoding and Content Delivery.  Ensuring a robust, stable and highly available platform.

·       Manage cross-vendor dependencies and release schedules to ensure platform stability.

·       Your primary goal is to maximise uptime and minimise disruption of the OTT platform.

·       Lead daily operations of the Premier League’s Digital Operations Centre (DNOC).

·       Working with the Head of Digital Architecture and Development to ensure we are maximising value and stability from our 3rd party partners, owning accountability for identifying and delivering cost-saving opportunities through process optimisation and automation.

·       Act as the primary technical command lead during high-severity incidents.

·       Facilitate vendor alignment with the product roadmap and priorities, ensuring clarity and consistency in communications with reliability being at the core of this.

·       Build collaborative relationships with commercial partners to support delivery objectives and surface potential risks or blockers.

·       Own and maintain the programme risk and issue log, escalating concerns as needed.

·       Prepare for and run regular stakeholder planning and status meetings and contribute to senior leadership updates.

·       Constantly challenge ways of working and introduce best practices.

Requirements for the role

·       Previously held a similar service reliability role within a multi-vendor or cross-functional environment.

·       Extensive experience leading a technology operations and service management function within the media, broadcast, telco or streaming industry.

·       Maintain deep, hands-on understanding of live streaming delivery architecture and associated operational tooling.

·       Working knowledge of digital platforms and agile delivery models, with the ability to translate technical concepts for non-technical stakeholders.

·       Build and mentor a high-performing cross-vendor team of operations and service management professionals. Foster a proactive, data-driven, and continuous improvement culture that moves beyond reactive support to predictive and preventative operations.

·       Deep understanding of the components of a modern content supply chain, from ingest and asset management to playout and OTT/VOD distribution.

·       Drive continuous improvement of monitoring, telemetry, automation, alerting configuration, and operational runbooks.

·       Hands-on understanding of encoder/transcoder workflows, DRM, CDNs, networking, logging, and cloud environments.

·       Familiarity with monitoring and observability platforms such as Datadog, Grafana, New Relic, Sentry, Kibana, CloudWatch, IneoQuest and Conviva.

·       Proven track record of managing critical incidents and implementing robust problem management frameworks to prevent recurrence.

·       Exceptional attention to detail and organisational skills.

·       Calm under pressure with a logical approach to problem solving.

·       Positive, proactive attitude and strong communication skills.

·       Team player who takes pride in shared achievements.

•Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer’s inquiry

• Communicating with customers via telephone, WhatsApp, email face-to-face and social media

• Keeping records of discussions or correspondence with customer

• Handling customer’s feedbacks

• Improving customer service procedures, policies and standards

REQUIREMENTS:

• Minimum 2 years of supervisory experience

• Excellent verbal and written communication skills

• Possess strong interpersonal, efficiency & organisational skills

• Multi-tasking capabilities and willingness to go for the extra mile

• Prior experience as cabin crew will be an added advantage

• Able to converse in Mandarin and English to communicate in Chinese speaking customers

• Must be able to work on retail hours

• 5 days’ work week,

• Singaporean Only

Salary: up to 4K

Proudly welcoming First Nations talent

At NRMA, we honour the stories, knowledge, and unique strengths that First Nations peoples bring to our organisation. As we move towards a cleaner, more sustainable future, we invite you to join us in making a real impact for Communities and Country.

We’re seeking a passionate and experienced First Nations leader to join our Roadside Contact Centre as a Team Manager. This is an Identified role, open only to Aboriginal and/or Torres Strait Islander peoples. Your lived experience, Cultural knowledge, and leadership will help us embed First Nations protocols into our daily operations and team culture.

What You’ll Do

• Lead, coach and develop a high-performing team of Contact Centre Consultants to achieve excellence in customer service and operational targets.
• Act as a role model and mentor, providing culturally appropriate leadership and guidance for First Nations employees.
• Champion a culturally safe, inclusive and respectful team environment.
• Handle escalated customer enquiries and complaints, ensuring timely and satisfactory resolution.
• Support the professional development and wellbeing of team members, identifying training needs and opportunities.
• Promote awareness and understanding of First Nations cultural issues within the workplace.
• Contribute to ongoing improvement of Contact Centre processes and customer experience.
• Participate in recruitment and onboarding of new team members from identified backgrounds.
• Track and report on cultural training, mentoring participation, and relevant Reconciliation Action Plan (RAP) KPIs.
• Escalate risks or barriers to cultural safety and recommend remedies.
• Maintain accurate member records and data integrity across systems.

Your Working Hours

35 hours per week on a rotating roster, with shifts scheduled between 7am and 7pm, Monday to Sunday. Includes 1 in 3 weekends and some public holidays as part of the rotation.

What You’ll Bring

• Identify as Aboriginal and/or Torres Strait Islander and are accepted by your Community.
• Demonstrated experience and lived knowledge of working with Aboriginal and/or Torres Strait Islander peoples and communities.
• Proven leadership skills, with the ability to motivate, coach, and support a diverse team.
• Experience in a contact centre or customer service environment.
• Strong communication and interpersonal skills.
• Commitment to delivering excellent customer service.
• Understanding of issues affecting First Nations in the workplace and community.
• Ability to work flexibly in a fast-paced, dynamic environment.

This position is open to Aboriginal and/or Torres Strait Islander applicants only. Under the provisions of section 126 of the Anti-Discrimination Act 1977 (NSW), an exemption is given from sections 8 of the Anti-Discrimination Act 1977 (NSW) to the NRMA to advertise, designate and recruit roles for Aboriginal and/or Torres Strait Islander people only.

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know You Belong

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

Ready to make a difference? Apply now – we can’t wait to hear from you! Or visit our careers site to find out more.

For a confidential yarn about the role or your application, contact us at Rich Smith rich.smith@mynrma.com.au or apply now

As part of our recruitment process, successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

Senior IT Service Delivery Manager (12 Months Contract)

Job Overview:
We are seeking a highly experienced IT Service Delivery Manager with strong Singapore Government project experience to lead the delivery and operational support of critical enterprise applications in a regulated environment. This role requires a strong blend of project delivery, application support, ITIL service management, and stakeholder engagement.

Key Responsibilities:

• Lead end-to-end delivery and support (Build + Run) of large-scale government ICT systems
• Manage multiple enterprise applications (10+ systems) including enhancements, maintenance, and BAU support
• Drive ITIL-based service management processes (Incident, Problem, Change, SLA governance)
• Engage stakeholders to gather and translate business requirements into BRDs and delivery plans
• Manage vendors, SLAs, and performance governance across multiple teams
• Oversee UAT, release management, deployment, and post-production support
• Ensure compliance with security, audit, and regulatory standards in government environments
• Lead Steering Committee meetings and executive-level reporting

Mandatory Requirements (Strict):

• 10+ years of experience in IT Service Delivery / Project Management
• Minimum 5+ years of Singapore Government / Public Sector project experience (Mandatory)
• Strong hands-on experience in Application support + project delivery (combined role)
• Managing multiple applications / portfolios
• Vendor management and SLA governance
• ITIL Certification (v3/v4) – Mandatory
• PMP or Scrum Master Certification – Mandatory
• Proven experience managing large-scale projects ($1M+ budgets)
• Strong expertise in tools such as JIRA, ServiceNow, MS Project

Preferred Skills:

• Experience working with Singapore Government agencies (e.g., BCA, GovTech, LTA, MOM, etc.)
• Exposure to Azure DevOps / .NET / SQL-based environments
• Experience in audit, compliance, and vulnerability management