Total 806 admin executive job vacancies in Customer Service category

Job Responsibilities

• Responsible for resolution of customers’ enquiries and feedbacks in an efficient, timely and effective manner, providing excellent customer service experience

• Communicate efficiently and work with inter-departments for customers’ feedback/complaints on service and quality

• Manage all service-related jobs and ensuring all the information is properly recorded

• Manage all communication channels, including phone calls, email and social media channels

• Collate information for operations teams and ensuring all the information have been properly disseminated to all stores such as new menu or promotional items

• Consolidate operations related reports

• Perform ad-hoc tasks and responsibilities assigned by Operations Service Manager and/or Operations from time to time.

• Reviewing CCTV footage and ensure that cashiering procedures are adhered to. 

• Managing day-to-day loyalty related (CRM) enquiries from members, internal colleagues, departments & stores. 

• Involving and assist with issues related to store projects, store renovations, new store openings and other aspects related to operations workflow and procedure. 

• Provide reports and analysis for operations, services and quality improvements. 

Requirements

• At least 3 years of relevant customer service working experience (experience in F&B operations would be an added advantage)

• Proficient in the use of Microsoft office applications such as Microsoft Word, Excel and Power Point

• Great interpersonal, oral, and written communication skills

• Meticulous with good follow up skills and understanding of CRM program

• Able to multi-task effectively and work in a fast-paced environment

We are seeking a full-time Customer Service Executive based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays (5 days work and 2 off days on a rotational basis).
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

• Responsible for assigned inbound shipments in Singapore.
• Manage & update all import discrepancies.
• Promptly handle customer inquiries, complaints, and feedback.
• Coordinate with the origin country in case of any discrepancy...
• All emails are to be replied to in a timely manner, but not later than the end of the business day.
• Resolves product or service problems by clarifying the customer’s complaint, determining the root cause of the problem, and selecting and explaining the best solution to solve the problem.
• Ensure all import shipments are handed over to a third party for SG delivery as per the required service.
• Identify the service codes (ADC and eADC) for correct billing.
• Coordinate with Ops to print labels for Ninja van & TCK couriers.
• Responsible for any return shipment or export to LHR, HKG, or TPE
• Manage & handle all undelivered shipments.
• Ensure the weekly KPI for POD closure is maintained at 98% completion by running a daily report and liaising with delivery vendors.
• Ensure all local and international pickups are arranged under Ad-hoc

Good Comand over English / Chinese Language

Brief Summary:
Join a dynamic team as an IT Support Executive, where you'll play a crucial role in ensuring the seamless operation of IT systems and providing top-notch technical assistance. This position offers exciting opportunities for professional growth and process improvement in a collaborative environment.

Responsibilities:

• Provide Help Desk Support: Respond to user inquiries, troubleshoot issues, and resolve hardware, software, and network problems.
• Manage User Accounts: Create, update, and oversee user accounts, including password resets and access permissions.
• Ensure IT Security: Implement security measures, manage antivirus software, and conduct security audits.
• Carry out Data Backup & Recovery: Ensure data integrity, manage backup procedures, and assist in the recovery of lost or corrupted data.
• Support Mobile Devices: Assist with setup, configuration, and troubleshooting of mobile devices.
• Conduct Documentation: Create and update IT procedures, troubleshooting guides, and system configurations.
• Deliver Training & User Education: Conduct sessions on IT best practices and raise security awareness among users.
• Oversee IT Asset Management: Maintain an inventory of hardware and software, track licenses, and manage lifecycle.
• Support Business Applications: Configure and customize internal applications, develop workflows, and integrate various enterprise tools
• Implement Process Automation: Streamline operations using workflow automation tools effectively.
• Provide Remote Support: Offer assistance to remote employees through remote access tools or phone support.
• Liaise with Vendors: Manage interactions with vendors for hardware and software services, including support contracts and warranty claims.
• Ensure Compliance: Confirm IT practices align with regulations and internal policies.
• Identify Improvement Opportunities: Propose and implement process enhancements to boost efficiency and user satisfaction.
• Perform additional tasks as assigned.

Requirements:

• Relevant educational qualifications related to IT or a related field.
• At least 2 years of hands-on experience in IT support, help desk systems, and remote support tools.
• Strong understanding of hardware, software, and networking fundamentals.
• Familiarity with IT security practices and compliance standards.
• Proficient in using and building workflows within Zoho applications (CRM, Desk, Projects, Creator, People).
• Strong knowledge and experience in Microsoft SharePoint and exposure to other enterprise software (e.g., Microsoft 365, Google Workspace, ERP systems).
• Capability to install, configure, and troubleshoot business applications for both desktop and mobile platforms.
• Excellent problem-solving and communication abilities.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional, ITIL Foundation, Zoho certifications) are advantageous.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

Registration No.: R23112488 (Julian Nerchan)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Customer service executives use their skills and experience to ensure that a company delivers the highest standards of service to customers, aims to maximize customer satisfaction and identifying new opportunity.

Maintaining consistent quality control, standardizing procedures and policies, and establishing expectations of customer service.

Interact with customers to provide and process information in response to enquiries, concerns and requests about quotation and operational matters in a timely and accurate manner and providing excellent customer services.

Job Responsibilities:

· Handle enquiries, prepare quotations, process shipment and transport requests.

· Manage incoming calls

· Coordinate with customers for their local, import and export shipments

· Understand import and export process

· To complete all required documentations on time.

· To provide customers with proof of deliveries on time

· To submit all documents for billing on time

· Provide assistance with sales and marketing activities as required

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

· Follow communication procedures, guidelines and policies

· To liaise with customers/drivers with regards to any delivery issues

· Tallying/monitoring of deliveries’ invoices

· Check and following up of returns

· To report incidents and hazards as per the relevant working instructions.

· Ensure accurate data entry in reports

· Any other ad hoc task assigned

Job Requirements:

· GCE “O” level certification or ITE certificate or Diploma holder

· At least 2 years of working experience in the related field is required for this position. Demonstrate ability to handle work professionally, independently and efficiently with a strong customer service mindset

· Possess effective organizational and follow-up skills, paying attention to detail

· Good working attitude with positive customer mindset

· Able to work under pressure in a fast-paced environment

· Good to have at least basic experience in sea/ air shipment procedures

· Team player, independent with good communications skills.

· Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner

Location: Upper Pickering Street

Contract: 12 months

Working Arrangement: Mondays to Fridays office hours

Job Responsibilities

• Provide administrative and coordination support to Project Managers and IT officers in infrastructure-related operations
• Assist in document preparation, filing, digitisation, and records management of infrastructure-related documents
• Liaise with appointed service providers on routine operational matters, including backup media handling and records tracking
• Ensure daily movement (sending and return) of backup media is properly tracked and documented
• Support stocktake exercises and maintain accurate records of hardware, peripherals, and related inventory movements
• Assist in tracking and updating departmental assets, including cabinets, pedestals, keys, and portable storage media
• Digitise hardcopy documents for storage in the central digital repository
• Support routine audit checks and verification exercises for assigned assets and storage media
• Assist in disposal or condemnation exercises for expired hardware and peripherals, including proper records updating
• Perform other ad-hoc administrative and operational duties as assigned

Job Requirements

• Diploma in Business Administration, Information Technology, or related field
• Basic proficiency in Microsoft Office applications (Excel, Word)
• Detail-oriented with strong organisational skills
• Able to handle physical asset tracking and documentation accurately
• Responsible, reliable, and able to follow operational procedures strictly
• Able to work independently and as part of a team

EA License No.: 96C4864

Reg No.: R25128798 HUANG QIMENG

Job Details:

• Working hours: Mon – Fri, 8:30am – 6:00pm. Sat 8:30am – 12:45pm (OT)

• Contract duration: 6 months, extendable to 9months-1year

• Location: Pandan Gardens

Job Scope:

• Provide logistical support in the parts store to facilitate operations

• Collaborate with service team and ensure their requirements are being addressed

• You will provide Parts costing information, handle ordering of the Parts not in stock and update the service team on the delivery details

• Part of the job scope is to monitor and handle stock checks daily/weekly to ensure healthy inventory levels

• You shall check, receive and inspect items and quantities delivered in a timely manner

• Verify parts against invoices, purchase orders or requisitions to ensure accuracy will be part of your accountability

• Issue and keep proper records of the required purchase orders, invoices and inventory reports

• You are to maintain daily housekeeping to ensure Parts Store cleanliness and tidiness

• Adhere to safety and security procedures in handling parts

• Provide administrative duties to support supervisors

Requirements:

• Proficient in Microsoft Office applications and meticulous in numbers

• A strong team player with good interpersonal and communications skills

• OT Payable for work done on Saturday

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile. https://sg.persolgo.com/job/apply/15751

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394  • EA Registration No. R23117223 (Poh Siew Ling)

Job Highlights

• Location: Central
• Working Hours: 8.45am to 6.15pm
• Working Days: 5-days
• Annual Bonus: Subject to individual performance

Job Description

• Manage daily operations of the service office to ensure a well-organized and efficient work environment
• Coordinate with office tenants and vendors to address their needs and maintain positive working relationships
• Order and maintain adequate office supplies to support uninterrupted office activities
• Process basic invoicing accurately and timely to support financial record keeping
• Communicate effectively in Mandarin to assist Mandarin-speaking clients and stakeholders

Job Requirements

• Experience in customer service to enhance tenant and vendor interactions
• Positive attitude and professional demeanor to contribute to a welcoming office atmosphere
• Proficiency in Mandarin to facilitate clear communication with Mandarin-speaking clients

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

Mavenside Consulting Pte Ltd | EA License No.: 20C0204

Kerine Tan | EA Personnel No.: R2095889

An exciting time to JOIN US! Now at Serene Centre.

At Hua Cheng Education, we believe in nurturing confident, bilingual learners. As our Customer Relationship Executive, you will play a meaningful role in supporting parents, students, and teachers so that every child has a positive learning experience. If you enjoy working in a warm, people-centered environment and take pride in smooth operations and quality service, we would love to meet you.

Customer Relationship Executive

Full-Time | Weekday Afternoons & Evenings + Weekends

Location: Serene Centre (Jalan Serene, Bukit Timah)

What You’ll Do

• Ensure smooth day-to-day centre and class operations
• Welcome and assist walk-in visitors and handle phone enquiries professionally
• Provide clear and warm course consultation to parents
• Handle customer feedback and follow through to resolution
• Liaise with teachers and parents on student progress in both English and Chinese
• Support administrative tasks: enrolment, fee collection, class scheduling, preparation of materials, etc.

What You’ll Bring

• Strong organisational and multi-tasking ability
• Confident communication and service mindset
• Proficiency in MS Office (Word, Excel, etc.)
• Bilingual: Comfortable communicating in both English and Mandarin
• Able to work on weekday afternoons/evenings and weekends
• Diploma in Administration, Business, Marketing, Communications or related field
• 1–2 years of relevant customer service, education centre, or front-desk experience an advantage

Why Join Us

• Supportive and collaborative working environment
• Clear processes and structured handover training
• Opportunity to grow in a stable and reputable education brand
• Meaningful work that contributes to students’ learning and confidence

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research.

NIE invites suitable applications for the position of Executive, Student Services Centre and Admissions in the Office of Academic Administration & Services.

The Student Services Centre (SSC) delivers high-quality, integrated services that support students from admission through graduation and beyond. We are looking for a motivated and service-oriented individual to join our SSC. The successful candidate will play a key role in supporting students and alumni by delivering efficient, accurate and high-quality services.

Responsibilities

You will oversee a comprehensive suite of student-facing services, ensuring seamless operations, high service standards, and a consistently positive experience for students, alumni, and faculty. You will lead process improvements, champion service innovations, and guide the team to deliver accurate, timely, and student-centric solutions across admissions, scholarships, financial assistance, insurance schemes, and other key service areas.

• Attend to a wide range of student and alumni enquiries via counter, email and phone, providing timely and accurate assistance.

• Deliver quality frontline services such as fee collection, issuance of status letters, and replacement of certificates and transcripts.

• Process payments received via bank transfer and at the SSC counter, and update records in the SAP system.

• Maintain and update SSC-related information in the NIE Student Portal.

• Support student admissions and matriculation exercises, including student pass processing, student concession card applications and document verification.

• Support the SSC Manager in preparing the SSC annual budget.

• Assist the Budget Manager with departmental budgeting matters.

• Participate in ad hoc projects and initiatives.

• Undertake any other duties as assigned.

Requirements

• A Polytechnic Diploma.

• At least 3 years of relevant experience in providing a broad range of student services within a university or similar educational environment.

• Service-oriented, with a strong passion for delivering excellent customer experiences to students and alumni.

• Excellent interpersonal and communication skills, with the ability to build and maintain positive working relationships.

• Strong organisational skills with the ability to multi-task, prioritise effectively, meet deadlines, and produce accurate, high-quality and detail-oriented work.

• Possess strong analytical and problem-solving abilities, with sound judgement and the ability to make timely decisions.

• Proficient in Microsoft Office applications

• Experience with process automation or Robotic Process Automation (RPA) tools will be an advantage.

• Demonstrates professionalism, discretion, and adherence to institutional policies and confidentiality requirements.

• Able to support overtime duty once a week; flexibility to adapt to varying work schedules is required.
  

Application

We regret that only shortlisted candidates will be notified.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to NIE campus.  This is subject to the availability of seats.

Senior Operations Executive (Welfare Home)

• Salary : $4500 - $5,600
• Location: Buangkok
• Working hours: Mon – Friday 830am to 630pm  
• Duty Officer shift – 7.30am to 7.30pm.

Job Responsibilities          

• Assist in the planning and execution of daily operational activities within the Home
• Support manpower planning, staff deployment, and scheduling to ensure sufficient coverage
• Work collaboratively with internal teams to maintain smooth and efficient operations
• Oversee service standards to ensure residents receive care aligned with established care plans
• Address and follow up on feedback or concerns raised by residents and their families
• Initiate and support continuous improvement efforts to enhance service quality
• Develop, review, and implement policies and SOPs in accordance with regulatory requirements (e.g. MSF guidelines)
• Prepare and maintain policies related to resident care, medication handling, restraint procedures, visitor management, PDPA compliance, and complaint handling
• Conduct regular policy reviews and gap analysis to ensure consistency across departments
• Ensure compliance with licensing standards, audits, and inspections
• Support audit processes, incident investigations, and implementation of corrective actions
• Monitor adherence to SOPs and drive standardisation of processes across the Home
• Assist in recruitment, onboarding, and training of staff members
• Provide guidance to staff and handle daily operational challenges
• Support performance evaluation and staff development initiatives
• Assist in budget tracking, procurement processes, and inventory management
• Maintain proper documentation to meet audit and compliance requirements

Job Requirements

• Degree in Social Work, Social Sciences, Psychology, Healthcare Management, or related disciplines
• With at least 4 years of relevant experience in operations, governance, or compliance
• Prior experience in SOP development, policy writing, or quality assurance is advantageous
• Familiarity with MSF or social service/healthcare regulations is a plus

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Job Description:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge.

Requirements:

• Singapore Citizen
• Diploma in Business Management or relevant discipline

Other Information:

• Location: Bukit Gombak and Redhill (Weekly Rotation between both Location)
• Salary: $2,300 - $2,600
• Performance Bonus
• 14 Days Annual Leave
• Contract ended in Jan 2029
• Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

Air Import Customer Service Executive

• Working Location:  Alps Ave (Changi)
• Working hours:  Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm
• Basic Salary:  $2500-$3500

Job Summary:

The Airfreight Customer Service Executive (Import) in Freight Forwarding is responsible for managing end-to-end airfreight shipments on behalf of customers, ensuring timely, accurate, and high-quality service delivery. This role requires strong knowledge of airfreight forwarding operations, shipment documentation, customs regulations, and coordination with carriers, ground handling agents, and internal teams.

Responsibilities:

• Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure.
• Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues.
• Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations.
• Monitor and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures.
• Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries.
• Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes.
• Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices.
• Escalate unresolved customer or operational issues to management, ensuring appropriate follow-up.

Requirements:

• Solid knowledge of airfreight import processes, documentation, and customs requirements.
• Experience manage multiple airfreight import shipments simultaneously
• Previous hands-on experience in using Cargowise system is preferred.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Job Description:

· Answer and direct phone calls.

· Welcome visitors in friendly manner.

· Attend to walk-in visitor.

· Maintain reception area and all common areas in a clean and tidy manner at all times.

· Keep detailed and accurate records of visitor.

· Receive deliveries; sort and distribute incoming mail.

· Keep track and update of phone list on monthly basis.

· Assist HR Operations team in administrative tasks.

· Other ad hoc duties as assigned by supervisor.

Requirements:

· 2-3 years of relevant experience in an office environment.

· Proficient in Microsoft Office.

· Strong phone skills.

Interested and suitable candidate kindly click quick apply. Resume will be forwarded to Stepfan Soon Yit

We regret that only suitable candidate will be notified.

GEMS Recruit/EA License : 23C1459

EA Personnel No : R24120893 (Stepfan Soon Yit)