Order Management Team Lead
About this job
NielsenIQ is seeking a talented Order Management Team Leader to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon close of contract. Reporting to the Global Post-Sales Enablement Leader, this role will work with cross functional teams (Sales, Finance, Customer Success) to identify and manage processes to move opportunities to recognized revenue faster. An ideal candidate is a proactive, deadline driven task team leader with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes. Must be passionate about ensuring a positive customer experience and use data driven analysis to remove bottlenecks in late-stage sales cycle phases. The ideal candidate is detail oriented with excellent communication, active listening and time management skills.
Responsibilities
Passionate about engagement and leading a team (onshore and / or offshore resources) to ensure Order management SLAs are met while successfully overseeing day-to-day category of services workload
Effective at leading a team of up to 10 direct reports
Responsible for the overall success of Order Management team through coaching, training, onboarding, and overall professional development of team members through direct management and/ or mentorship
Design projects & initiatives for the team to drive from conception through execution outside of primary service offerings to expand team reach and impact to the NIQ organization
Ensure the team is harmonizing positive relationships with senior stakeholders across multiple departments (including Sales, Finance, Marketing)
Help drive the development, automation, governance, measurement, and improvement of the order to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support
Partner closely with major business functions leads across the quote to order life cycle including Product, Finance, Sales, and Legal to resolve order questions and process orders quickly without error
Drive compliance with company policies, business rules and revenue recognition principles
Help spotlight deficiencies in the order to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support of our selling teams to ensure their first-time right success rate moves towards 100%
Partner closely with major business functions across the order to invoice life cycle including Finance and Sales to resolve order questions and process orders within defined service level agreements and without error
Drive compliance with company policies, business rules and revenue recognition principles
Build and utilize deal tracking and status reports with a sharp focus on details to identify bottlenecks in the OTI cycle and alert sellers to stale opportunities to help maximize revenue.
Proactively identify opportunities to improve the order process, resolve inconsistencies and give insightful feedback to cross functional stakeholders in an effort to improve efficiency in the order cycle
A little about you
Do you have the necessary skill set to be successful in this role?
Does the idea of working for an established company with a start-up culture excite you? Is being on a diverse team with a focus on work life balance important to you? Are you a self-starter anxious to make a name for yourself in a fast-growing company that rewards good ideas? If you answered yes to these questions, NielsenIQ may be the company for you.
