Assist Department Head to carry out business activities and perform good customer service, maintenance of data integrity and achieve the company’s growth and profit objectives.
Main tasks:
- Ensure smooth and timely shipment process flow
- Ensure all customers requirements are followed as per the Standard Operations Process (SOP)
- Ensure accurate and timely data entry into our operating system
- Monitor shipment reports to ensure total customer satisfaction
Support the Supervisor/ Manager in the following areas:
- Allocating workloads, monitoring workboard to ensure internal KPI’s are met e.g. timely data entry
- Build and maintaining strong relationships with customers
- Assist the manager and supervisor in timely responding the requested information, as well as shipment process to external and internal customers which are required by company and customers.
- Assist in retention calls and complete customer reviews with your regular customers to document in the company system
- Monitor invoicing and other company's report where needed.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
- Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
- Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )
- Be continuously open and positive to implementing new system changes and enhancements with your team
For the Supervisor role:
- Assist Department Head to ensure that Export Operations in full compliance with the OPS procedure and achieve the corporate goal DE (District Excellence) and security management.
- Perform customer service & gain relations with vendors and terminals.
- Follow procedure and productivity Standard Adherence
- Operation handling, Process files, handle accurate & timely billing.
- Assist Manager with department issues though reports of A/R, AJAX, IO, MRM…
- Assist Branch sales efforts to develop business relationships, maintain current business (CRM) and explore potential business opportunities to meet the budgetary guidelines
- Take the lead role to monitor the team in performing the assigned job smoothly
- Assist the Supervisor/ Manager to follow up and ensure all team members meet training courses/ requirements
- Assist Supervisor/Manager with File Audit & Management reports
- Attend training classes and self – development
- Take up additional tasks as required meeting the Company’s need.
