Role: As a Senior Support Engineer, you'll be part of our AI and Business Solutions division leveraging your
experience supporting Dynamics F&SCM to ensure delivery of high-quality support and solutions to our
D365 F&SCM customers.
Responsibilities:
- As a Dynamics F&SCM Engineer, specialising in Supply Chain and Advanced Warehousing, within our Managed Services function.
- Provide end-to-end support for Dynamics 365 F&SCM issues raised by customers, ensuring timely resolution and high customer satisfaction.
- Analyse, troubleshoot, and resolve application issues by collaborating with internal teams, technical specialists, and Microsoft support where required.
- Recommend and implement effective solutions aligned with customer business requirements and industry best practices.
- Act as a subject matter expert by providing guidance and knowledge sharing on D365 F&SCM functionality and support processes.
- Partner with customers and cross-functional teams to understand business processes and identify opportunities for system enhancements and continuous improvement.
- Support Microsoft release and update activities, ensuring seamless deployments with minimal business disruption.
- Maintain a customer-centric approach and deliver services in accordance with agreed SLAs and quality standards.
- Contribute to service readiness activities and provide support during go-live and postimplementation phases.
- Proactively identify opportunities to optimize and extend customers' D365 F&SCM solutions to maximize business value.
- Work closely with Technical Leads, Functional Consultants, Architects, and Service Delivery Managers to ensure successful service delivery and issue resolution.
- Perform root cause analysis for recurring incidents and recommend preventive measures to improve system stability and performance.
- Ensure accurate documentation of incidents, solutions, and support activities while adhering to established processes and governance standards.
