L1 Support Engineer
Provides first-line operational support across the OSDU platform applications and services, focusing on triage, incident handling, and resolving or escalating issues across a microservices-based environment.
Core skills
• Solid understanding of microservices architecture and how distributed services interact
• Familiarity with authentication and authorisation concepts (OAuth 2.0, tokens, identity flows)
• Python, for scripting, diagnostics, and basic troubleshooting
• A developer background or hands-on coding exposure, which helps with investigating issues at a deeper level Responsibilities
• Act as first point of contact for incidents and support requests
• Triage, diagnose, and resolve issues where possible, escalating to L2/L3 when needed
• Monitor platform health and respond to alerts
• Document issues, resolutions, and known workarounds
• Work as part of a distributed offshore support team
Nice to have
• Familiarity with the OSDU data platform and energy/subsurface domain
• Experience with logging and observability tooling (e.g. Azure Monitor, Log Analytics)
• Exposure to API troubleshooting (REST, Postman, status code analysis)
• Understanding of cloud platforms, ideally Azure
Also, there is one more profile we have in discussion for a Full-Stack developer role. Please check with PMG if we have any suitable resource for below skillset.
Full-Stack Developer
Supports and extends a portfolio of applications across the OSDU platform, spanning bug fixing, ongoing support, and feature development.
Applications in scope
• Ops Tool – operational tooling for the OSDU platform (React front end, JavaScript)
• GCZ Admin UI – administration interface for GCZ (React front end, JavaScript)
• GCZ Proxy – proxy service handling basic authentication towards ArcGIS Online Core skills
• Front end: React, JavaScript
• Backend: Node.js, with experience integrating against OSDU core services
• Comfortable working full-stack across UI, API, and service-layer components Responsibilities
• Provide ongoing support and troubleshooting across the application portfolio
• Diagnose and resolve bugs in both front-end and back-end code
• Develop new features in line with platform and business requirements
• Work effectively as part of a distributed, offshore delivery team
Nice to have
• Familiarity with the OSDU data platform and subsurface/energy domain
• Experience with ArcGIS Online or GIS integrations
• Understanding of authentication patterns (OAuth 2.0, basic auth, proxying)
Total Experience Expected: 04-06 years
