Key Accountabilities/Job Responsibilities:
1) Lead or Manage team of associates
2) Ensure client SLA’s and deliverables are met
3) Perform requisite MIS
4) Strong domain knowledge and able to support review process
5) Good understanding of D365 system
6) To be willing to work in all shifts (including nights).
7) Drive initiatives and Team building activities.
8) Adhere to reasonable operational requests from the management.
9) To attend all meetings and trainings as per requirements
10) Conduct trainings for new joiners, submit accreditation to the client
11) Work very closely with teams across delivery locations and client.
