Job Summary
The Reverse Transition Coordinator is responsible for planning, managing, and executing all the in scope reverse transition activities. This role ensures smooth knowledge transfer, process migration, documentation, stakeholder coordination, and operational stabilization when transitioning processes back from outsourced environments to in-house teams.
The coordinator works closely with finance operations teams, process owners, and project managers to minimize business disruption and ensure continuity, compliance, and service quality throughout the transition lifecycle.
Key Responsibilities
Transition Management
- Coordinate the reverse transition activities for Finance & Accounting processes.
- Supporting in develop transition plans, timelines, and risk mitigation strategies.
- Ensure smooth migration of activities from outsourced teams to internal operations.
- Track transition milestones and provide regular status updates to stakeholders.
- Facilitate knowledge transfer sessions between outsourced team and receiving teams.
- Ensure updating process documentation, DTPs, desktop procedures by the ISSC team within stipulated timelines.
- Monitor SLAs, KPIs, and operational performance during the transition.
- Change management & communication with the internal and external stakeholder.
- Maintain transition repositories and ensure documentation completeness.
- Schedule and manage transition meetings, governance reviews, and issue resolution discussions.
- Communicate project risks, dependencies, and escalation items effectively.
- Maintain confidentiality and data security standards for financial information.
Key Finance & Accounting Processes Covered
- Record to Report (R2R)
- Procure to Pay (P2P)
- Order to Cash (O2C)
- Supply chain management (SCM)
- Bank Reconciliation
- Fixed Assets
- Financial Reporting
