Xplor Pay is seeking a customer-obsessed and technically fluent Product Owner to support our payment gateway, Quest, driving execution through its core infrastructure.
This role is responsible for translating product strategy into delivery across a modern payment gateway platform that enables vertical SaaS partners and their merchants to accept card payments seamlessly and at scale.
You will own backlog execution for capabilities spanning:
- Core gateway services and APIs
- Card payment acceptance (authorization, capture, refund, tokenization)
- Embeddable payment components (SDKs, hosted fields, UI modules)
- Gateway value-added services (fraud tools, vaulting, recurring billing, reporting, webhooks)
Your Mission: Make it easy for software platforms to integrate, embed, and monetize frictionless consumer payments.
Product Execution & Delivery
- Own and manage the product backlog for Quest, ensuring clear prioritization aligned to business goals
- Translate product strategy into detailed user stories, acceptance criteria, and sprint-ready work.
- Partner with engineering teams in Agile ceremonies (sprint planning, standups, retrospectives).
- Drive delivery of gateway features such as transaction routing, tokenization, fraud controls, and API enhancements.
Payments & Gateway Optimization
- Optimize authorization rates, routing logic (including least cost debit routing), and transaction performance.
- Support expansion into new payment types (e.g., debit, credit, digital wallets, real-time payments).
- Collaborate on value-added services like recurring billing, network tokens, and fraud tools.
- Ensure high availability, low latency, and scalability of gateway services.
Cross-Functional Collaboration
- Work with compliance, risk, and legal teams to ensure adherence to card network rules (e.g., Visa, Mastercard).
- Partner with commercial, implementation, and support teams to gather feedback and improve partner experience.
- Collaborate with UX and developer experience teams to enhance APIs, SDKs, and documentation.
Partner & Customer Focus
- Advocate for ISVs, developers, and merchants using Quest.
- Identify friction points in onboarding, integration, and transaction processing.
- Support key partner implementations and escalations when needed.
Data & Performance Monitoring
- Define and track KPIs such as auth rates, latency, uptime, and transaction success rates.
- Use data to inform prioritization and continuous improvement.
- Monitor production issues and partner with engineering on root cause analysis.
Essential duties include but are not limited to:
- Supporting major company-wide key initiatives to add new system capabilities.
- Coordinate on-time delivery of roadmap items with other interdependent departments.
- Evaluate business processes, performing requirements analysis and documenting requirements.
- Aligning with business stakeholders on requirements to ensure business needs are being met.
- Serve as liaison between business stakeholders and scrum teams to prioritize requirements.
- Provide support and assistance for troubleshooting issues and production support.
- Monitor deliverables to ensure timely completion.
