List of Open Positions by Freshworks
We’re seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars, tailored training sessions, and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success.Key Responsibilities:Content Development: Create high-quality, informative, and user-friendly webinar content, presentations, and educational resources tailored to customer segments and personas.Tailored Customer Onboard...
Enterprise Account Executive — Australia & New Zealand (ANZ)As a Lead Account Executive, you will drive growth and consistently exceed revenue goals within a defined territory. You’ll win new (strategic/enterprise) accounts, strengthen relationships with existing customers, and apply your SaaS expertise to engage effectively with both business and technical decision-makers.
What you will do: - Engage, Discover & Drive Results: Execute territory strategies to win enterprise business...
Responsibilities
• Design and develop systems and APIs with reliability and modularity in mind.
• Architect services to support multi-tenant, cloud-native applications.
• Lead efforts on code optimisation, refactoring, and scaling existing systems.
• Own full lifecycle—from requirement gathering to design, implementation, and support.
• Drive best practices for OOPS, design patterns, and system scalability.
• Ensure high availability (99.99%+), security, and monitoring of production systems.
• P...
Overview -We are currently looking to hire high-potential BDMs. This position is an integral part of our sales engine. BDMs are focused on the front end of the sales cycle and are the face of Freshworks. The BDM team is responsible for identifying opportunities and generating a sales pipeline. This role is based out of Bangalore.Responsibilities (What you'll be expected to do) -Generate qualified opportunities for the company by rigorously prospecting and researching in the assigned region/marke...
About this role:This is a pivotal senior level individual contributor role at the heart of Freshworks’ ANZ Channel growth strategy. As a Channel Sales Manager, you will own the full lifecycle of our Systems Integrator business in ANZ from prospecting and signing new mid-tier SI partners through to driving active pipeline and revenue through those relationships.The ANZ SI opportunity is significant. Freshworks is building a strategic motion to displace incumbent ITSM and CX platforms...
We are seeking a highly motivated and customer-centric Account Executive Level 2 to join our growing inbound sales team focused on the North America market. This is a critical role responsible for capitalizing on a steady stream of marketing-qualified leads and converting interest into revenue. The ideal candidate will have a proven track record in a high-velocity inbound SaaS sales environment, a deep understanding of the sales lifecycle, and the ability to effectively articulate our value prop...
We are seeking a highly motivated and customer-centric Lead Account Executive Level to join our growing inbound sales team focused on the Australia market. This is a critical role responsible for capitalizing on a steady stream of marketing-qualified leads and converting interest into revenue. The ideal candidate will have a proven track record in a high-velocity inbound SaaS sales environment, a deep understanding of the sales lifecycle, and the ability to effectively articulate our value...
Freshworks is seeking a high-performing Enterprise Account Executive based in Sydney to drive strategic growth across the ANZ region.This is a New Logo Acquisition focused role for a seasoned SaaS sales professional with a proven track record of acquiring and growing enterprise customers. You will be responsible for identifying, engaging, and closing new business opportunities while building trusted relationships with senior business and technology leaders.The ideal candidate brings experience s...
Summary:We are seeking a highly skilled and motivated Workday HR Technical Lead to join our dynamic team in India. As a key member of our HR IT team, you will play a crucial role in optimizing and maintaining the Workday Human Capital Management (HCM) system. The ideal candidate will have expertise in Workday integrations, have a deep understanding of HR processes, strong analytical skills, and a proven track record of successfully implementing and supporting Workday solutions.
Technical S...
Role SummaryWe are looking for an Engineering Manager — Platform Engineering to lead and scale a high-impact platform engineering team working across core platform capabilities such as data entity platforms, entity store, workflow-as-a-service, automations, unified search, knowledge base, email and omnichannel communication, business foundations, and data governance.This is a techno-manager role that requires a strong balance of people leadership, technical depth, execution ownership, and platfo...
We are looking for a dynamic and detail-oriented HR Operations Lead to drive operational excellence and transformation initiatives across the APAC region. This role combines strong operational ownership with strategic project execution and HR technology enablement.The ideal candidate brings a strong understanding of HR operations, stakeholder management, process governance, and HR systems, while also being passionate about improving employee experience through automation, scalable processes, and...
Take Ownership: Own and build modules for sustained differentiation and growth. Develop deep domain expertise and understand trends in the market. The role requires you to plan, build, release, and measure success for your modules.Be a Customer Champion: Develop a sense of empathy with our customer base to build an understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value...
Role OverviewWe are seeking an experienced Director, Channel Operations to lead the strategy, systems, processes, and operational excellence that power our global partner ecosystem. This leader will be responsible for building scalable channel operations frameworks, optimizing partner-facing systems, driving data-driven decision-making, and leading a high-performing operations team that enables partner growth and revenue impact.
Key ResponsibilitiesSystems Strategy & Partner Experience...
Key ResponsibilitiesDrive Global CX Partner Revenue GrowthOwn global channel sales performance for Freshworks' Customer Experience business.Deliver partner-sourced, partner-influenced, and co-sell revenue targets across regions.Develop and execute annual and multi-year channel growth plans aligned with business objectives.Drive increased channel contribution to pipeline, bookings, and enterprise customer acquisition.Establish predictable partner-generated revenue streams and scalable growth moti...
Overview: As VP of Global Customer Support at Freshworks, you will lead our global support organization, serving a base of 80,000+ customers. Based in our Chennai headquarters and reporting to the VP of Global Customer Services, you will drive technical excellence, scale the function through automation and AI, and ensure Support serves as a primary feedback channel for our Product and Engineering teams. You will lead a high-performing global organization, including our funded Premier Suppo...