Job Scope:
1. Engagement & Outreach
•Drive awareness and participation in Culture Pass among cultural partners and the public
• Support targeted engagement plans for arts, heritage, and cultural partners ranging from major institutions to grassroots groups
• Support outreach strategies for specific demographics (youths, families, seniors, digitally less engaged communities) based on their needs and preferences
• Lead offline outreach including roadshows, pop-ups, and partnerships with grassroots networks
• Coordinate with internal departments and external partners forseamless service delivery
2. Partnership & Event Management
•Identify and cultivate strategic partnerships with cultural institutions, brands, and community organisations to amplify Culture Pass reach
•Conceptualise, plan, and execute conversion-focused events including on-ground activations and community activities
• Manage event logistics and optimise experiences to maximise sign-up rates
• Manage and support operations of roadshows and events including liaising with partners and stakeholders, volunteers and ambassadors
3. Operations & Customer Service
• Support call centre and help desk operations ensuring prompt response and escalation
• Develop help desk protocols, scripts, and quality assurance measures
• Maintain high customer service standards across all touchpoints
• Draft responses to citizen enquiries and implement feedback mechanisms
• Monitor KPIs and implement continuousimprovements
4. Risk Management & Administration
• Identify operational risks and develop mitigation strategies
• Support with the development of SOPs and maintain proper documentation for audits
• Provide secretariat support including meeting coordination and record-keeping
• Perform administrative tasks when assigned
Requirements:
• Interest in Arts Management, Communications, Public Policy, or a related field.
• Experience in project management, administrative support, or programme coordination is preferred.
• Strong organisational skills with meticulousattention to detail and accuracy.
• Excellent written and verbal communication skills, with the ability to engage effectively with diverse stakeholders in a professional and collaborative manner.
• Strong collaborative approach with the ability to work effectively within cross-functional teams and contribute to a positive working environment.
• Proficiency in Microsoft Office Suite and experience with digital communication platforms.
• Adaptability and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
• Stakeholder engagement and relationship-building skills
Duration: 3 Months
Location: City Hall
Salary: Monthly Rated ($2580 - $3910)
Working Hours:
Mon– Thu: 8.30am to 6.00pm
Fri:8.30am to 5.30pm
EA License No.: 96C4864
Reg. No.: R22110485 (Shanice Lim Xin Ni)
