Total 42 Full-time job vacancies in BANDUNG

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via phone calls, chats and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent Estonian communication skills (at least C1 level for both spoken and written) and English at B2 level;
• Experience in customer support for at least 6 months;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus: 

• Experience with CRM systems.

Benefits and Perks:

• Fixed schedule: Mon–Fri: 09:00-17:00 (GMT +2);
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Overview

The Solution Architect / Developer is responsible for designing, developing, and implementing scalable and secure cloud-native solutions. This role bridges technical expertise with business needs, ensuring solutions are both technically sound and aligned with client objectives.

Key Responsibilities

• Collaborate with clients to gather and analyze business and technical requirements.
• Design and implement scalable, secure, and cost-effective cloud solutions.
• Lead proof-of-concept and MVP development to validate solution feasibility.
• Troubleshoot technical and functional issues in cloud environments.
• Produce and maintain technical documentation and architecture diagrams.
• Provide guidance and mentorship to development teams.
• Ensure solutions meet security, compliance, and performance standards.
• Stay updated with emerging technologies and industry best practices.

Must-Have

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• Minimum 7 years’ experience as a Solution Architect, Developer, or similar role.
• Hands-on experience with AWS, Azure, or GCP.
• Strong programming knowledge (Java, Python, C#) and database skills (SQL/NoSQL).
• Solid understanding of cloud-native design patterns, microservices, and CI/CD practices.
• Strong communication and stakeholder management skills.

Nice-to-Have

• Experience with containers (Docker, Kubernetes) and serverless architectures.
• Knowledge of integration patterns and enterprise architecture frameworks.
• Familiarity with compliance frameworks and security best practices.
• Certifications such as AWS Certified Solutions Architect, TOGAF, or SAFe.

By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment.

You also represent to us that you have obtained the consent of your referees when you disclose to us their personal data for the purpose of conducting reference checks.

The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here: 

We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.

Are you someone who notices the little things others might miss? Do you have a natural curiosity about the AI industry and how machine learning actually works? If so, this could be the perfect opportunity for you

The Director of  Events is responsible for leading the Catering, Events, and Banquets team. Additionally, this role is also responsible for  selling and servicing all corporate/non-social events.  The position will set up the strategy to identify and source business as well as plan, detail and execute these functions.  

The position requires a schedule which matches client demand.  Hours will flex based on site inspection requirements and event execution.  It will be expected that the Director of Events is present to greet all clients in advance of events, check-in with them daily during on-site, and be present to review the final billing and conduct post-conference interviews.  Weekends are required when site inspections, banquet or catering events are taking place on the property.

KEY RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done  Within this, the key responsibilities for this position are:

• Evaluate and initiate opportunities for developing new sources of business by actively prospecting and soliciting, developing, and maintaining social catering accounts through networking, telephone, personal sales calls, trade shows, and on-site entertainment.

• Responsible for Catering account and production goals for the hotels, supporting the total revenue goals (inclusive of rooms related revenues). 

• Ensures accurate forecasting each month.

• Responsible for development of BEOs for each event with accurate billing post-event, with production of documents by Sales Coordinator. 

• Provide matrixed supervision of Sales Coordinator.  

• The position requires mandatory attendance at scheduled site inspections, event kick-off, and hand-off to F&B team once everything is detailed out.

• Provide feedback and goals and objectives in preparation of annual sales plans and budgets.

• Evaluate promotional events, trade shows, community, and industry events to make sure attendance produces the proper return on investment. 

• Work with tourism organization to maximize area opportunities and buying power 

• Directly oversees the  Banquets to ensure proper staffing and steps of service for all events.

• Finalize the requirements of catering events while maximizing revenue potential through up-selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.

• Find solutions to the inevitable challenges and glitches that arise while groups are on the property and keep Executive Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.

• Maintain knowledge of hotel facilities, capacities, and dimensions of meeting space and basic operational needs of all operating departments.

• Make timely and impromptu decisions, which balance the client’s needs with the financial, safety and staffing goals of the hotel.

• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Menu Tastings, and Planning Site Visits.

• Identify new markets and business opportunities in the local community to develop relationships and drive sales.

• Demonstrates professional and confident communication skills with clients and staff.

• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests. 

• Implements all sales action plans related to market areas as outlined in the marketing plan.

• Executes and supports the operational aspects of business booked (e.g., generating a proposal, writing contract, customer correspondence).

• Provide the highest quality of service to the customer at all times.

• Develops relationships within the community to strengthen and expand customer base for sales opportunities.

• Closely following up on all business leads within a 24-hour response timeline to clients.

•  Perform other duties as directed, developed, or assigned.