About us:
Esco Lifesciences Group is improving lives through science! Headquartered in Singapore, expanded globally with factories and offices in 43 locations around the world, Esco is building a synergistic ecosystem of life science tools, diagnostics, therapies, and technologies to improve human lives.
With nearly 50 years of history and a strong foundation in Singapore, Esco is a dynamic, fast-growing, mid-sized multinational organization that bridges East and West. We offer a diverse, inclusive, and globally connected environment where you’ll collaborate with top experts and visionary clients worldwide. As we accelerate our global expansion, you’ll have the unique opportunity to grow your career in tandem with the company, driving innovation and shaping a healthier, more equitable, and resilient future.
Role Summary:
The Service Operations Assistant is the backbone of the service department, ensuring that field engineers have the parts and certified tools they need for daily operations. This is a versatile role that combines inventory management, technical equipment maintenance, and administrative procurement support, alongside ensuring the service facility remains a clean and professional workspace.
Key Responsibilities:
1. Store & Inventory Management
- Manage the service store inventory, including receiving, picking, packing, and labeling of spare parts.
- Prepare "job kits" for Field Service Engineers daily to ensure they have all necessary components before heading to customer sites.
- Conduct regular stock-takes and monitor inventory levels to initiate timely replenishment requests.
- Support the main warehouse team with the physical loading and unloading of cargo and general movement of stock.
2. Equipment Maintenance & Calibration
- Act as the custodian for all engineer testing and measurement equipment, maintaining a master register of all assets.
- Maintenance & Repair: Responsible for the general maintenance and basic technical repair of testing equipment (e.g., checking battery health, replacing fuses, and ensuring mechanical integrity).
- Calibration Program: Coordinate external calibration schedules with third-party labs and ensure all equipment is within its valid certification period.
- Maintain meticulous records of calibration certificates and "As-Found/As-Left" data for audit readiness.
3. Facility Upkeep & Housekeeping
- Area Cleaning: Take daily ownership of the cleanliness and organization of the service department, workshop area, and service store.
- Ensure the workspace is free of clutter and compliant with safety standards.
- Support general facility maintenance and address minor building-related needs.
4. Administrative & Procurement Support
- Convert supplier quotes into internal Purchase Requests (PR) and manage the progress of these requests through to delivery.
- Assist in updating service documentation, manuals, and digital records as required by the service manager.
Requirements
- Education: ITE Nitec or Diploma in an Engineering, Logistics
- Experience: 1–3 years of experience in a warehouse, store, or technical service environment.
- Technical Skills: * Basic "hands-on" mechanical or electrical aptitude to perform minor repairs on tools.
- Proficient in Microsoft Office (Excel) for inventory tracking and record-keeping.
- Experience with basic procurement or ERP systems is an advantage.
- Physical Attributes: Must be physically fit and willing to perform active tasks, including area cleaning and moving heavy cargo/equipment.
- Soft Skills: Highly organized with a strong sense of responsibility toward deadlines and audit compliance.
