Total 24 Others job vacancies in Taguig

The Platform Support Manager owns the performance, effectiveness, and evolution of the Platform

Support function. This role is accountable for leading the team end-to-end: people, performance,

stakeholder relationships, and case management outcomes.

The role requires a hands-on leader who takes full ownership of support delivery, builds strong

partnerships with internal stakeholders, and drives continuous improvement through process, data, and

technology — including the adoption of AI and automation where appropriate.

Duties and Responsibilities:

• Own the Platform Support (L1) team’s performance, engagement, and development.
• Performs the day-to-day management and operational duties, supervising the Platform Support team
• (L1).
• Identify and develop Team Goals and Key Performance Indicators (KPIs) and communicating them to
• the team.
• Provides regular coaching and KPI reviews to teammates to ensure procedural and performance
• compliance.
• Set clear goals, expectations, and accountability across the team.
• Lead hiring, onboarding, training, and ongoing capability development.
• Collaborates to develop, measure, and document potential improvements on the process workflows.
• Collaborate with Internal Stakeholders to discuss key improvements or problems for the operations
• and platform.
• Rallies L1 teammates to achieve company goals through discussing goals and identifying impacts for
• both internal and external stakeholders.
• Foster a culture of ownership, continuous improvement, and customer focus.
• Reviews teammate timesheets, attendances, and full-time equivalents (FTEs).
• L1 Work-Force Management (WFM) - develops and modifies schedules to ensure work-force coverage.
• Sets deadlines for key Ad-Hoc Tasks required to be completed by the L1 Team.
• Discusses operational and procedural changes to the L1 team to help ensure compliance and
• application.
• Holds regular meetings with L1 and other internal stakeholders/teams to collaborate on company goals
• and issues that need to be addressed.
• Acts as an Escalation point to the team & internal stakeholders
• Perform and oversee quality assurance on cases and drive corrective actions where needed.
• Build trusted relationships with Product, Engineering, Service Management, and other operational teams.
• Translate business and platform changes into clear operational actions for the team.
• Champion the use of data, automation, and AI to improve efficiency, quality, and customer experience.
• Document and maintain SOPs, ensuring consistency and scalability.

• Must have at least 3 years of experience on ShipServ Support Process or equivalent domain knowlege
• Must have at least 3 years of management background
• Strong attention to detail, organized, ability to multi-task & to work independently.
• Excellent communication skills; both oral and written
• Leadership, Delivering Feedback and Coaching Skills
• Can build and maintain a positive relationship with clients and internal stakeholders
• Excellent communication and analytical skills
• Customer-centric mindset with high standards for quality and accountability
• Proficient in Microsoft Office applications especially Outlook, Excel, Word & PowerPoint.
• Strong people management skills

Job Brief

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

Responsibilities & Duties

• Perform routine and assigned tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition. 
• Support data gathering and report generation requirements to support various reporting requirements for each project.
• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• Perform transactional task and provide assistance in resolving employee center tickets.

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

We are seeking a detail-oriented and efficient Accounting Officer to join our team in Taguig, Philippines. As an Accounting Officer, you will play a crucial role in maintaining accurate financial records, preparing reports, and ensuring compliance with accounting standards and regulations.

• Manage and maintain general ledger accounts, ensuring accuracy and timeliness of financial information
• Process accounts payable and receivable, including invoice preparation and payment processing
• Perform monthly bank reconciliations and resolve any discrepancies
• Prepare and analyze financial statements and reports for management review
• Assist in month-end and year-end closing processes
• Collaborate with other departments to ensure proper recording of financial transactions
• Support internal and external audit processes
• Maintain organized and accurate financial records in compliance with company policies and regulations
• Contribute to the improvement of accounting processes and procedures
• Stay up-to-date with changes in accounting standards and tax regulations

The role will be supporting the day-to-day payroll services for the assigned region by processing assigned processes in compliance with established methodologies, regulations, service-level-agreements (SLA), and processes. The role will also be responsible in administering and processing relevant payroll and HR services systems activities.

• Accurately and timely perform assigned activities in support to the payroll services.
• Provide administrative assistance to the regulation alignment activities to ensure a compliant payroll processing (Taxation, Legislations, and other regulations).
• Perform assigned systems and documentations management activities to ensure compliance ang alignment to relevant payroll records and documentations.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Participate on assigned audit-related activities.
• Support selected simple process improvement initiatives to streamline processes.

This role is primarily responsible for performing intercompany reconciliation transactions and processes in compliance to generally accepted accounting principles, finance policies and internal controls.

• Perform month-end closing and reporting management for multiple high risk and key accounts.
• Prepare moderately complex intercompany balance sheet reconciliations and periodic financial reports.
• Address reconciliation issues and queries of assigned balance sheet accounts.
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Participate in audit-related activities.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

This role is primarily responsible for performing intercompany reconciliation transactions and processes in compliance to generally accepted accounting principles, finance policies and internal controls.

• Perform month-end closing and reporting management for multiple high risk and key accounts.
• Prepare moderately complex intercompany balance sheet reconciliations and periodic financial reports.
• Address reconciliation issues and queries of assigned balance sheet accounts.
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Participate in audit-related activities.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

The role will be supporting the day-to-day payroll services for the assigned region by processing assigned processes in compliance with established methodologies, regulations, service-level-agreements (SLA), and processes. The role will also be responsible in administering and processing relevant payroll and HR services systems activities.

• Accurately and timely perform assigned activities in support to the payroll services.
• Provide administrative assistance to the regulation alignment activities to ensure a compliant payroll processing (Taxation, Legislations, and other regulations).
• Perform assigned systems and documentations management activities to ensure compliance ang alignment to relevant payroll records and documentations.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Participate on assigned audit-related activities.
• Support selected simple process improvement initiatives to streamline processes.

• Prepare and submit basic expense reports on behalf of stakeholders using internal tools. Ensure proper documentation is attached, including scanned receipts and cost coding. Follow up on pending reimbursements and support communication with Accounts Payable (A/P) for status updates. 

• Create, organize, and maintain digital folders in SharePoint and Microsoft Teams. Save documents using standardized naming conventions. Assist in retrieving requested files for internal use and ensure version control is followed. Support routine audits to check for outdated or missing documents. 

• Enter information into internal trackers, spreadsheets, and platforms with a focus on accuracy and timeliness. Help maintain up-to-date databases used by stakeholders and ensure no duplication or data gaps occur. Escalate inconsistencies or errors to senior admins or team leaders. 

• Submit IT Helpdesk requests and ServiceNow tickets (e.g., hardware issues, password resets, access issues). Track ticket numbers and assist in following up with the IT support team if tickets remain unresolved. Provide updates to stakeholders on ticket status as needed. 

• Assist in formatting documents such as Excel trackers, PowerPoint decks, and Word files. Support the creation of simple reports or templates by populating data provided by stakeholders. Ensure proper alignment, consistency, and file readiness for review or submission. 

• Support day-to-day office tasks such as checking task trackers, entering information into forms, preparing templates, and logging training completion on platforms like AECOM University. Provide support during internal audits by helping locate documents or system entries. 

• Assist in monitoring basic vendor-related transactions such as status of PO requests, COI follow-up, or wire transfer confirmations. Raise Employee Center cases for vendor-related queries or payment issues as instructed. 

• Use templates to assist in preparing invitations, announcement banners, or visual updates for internal team events. Support administrative aspects of virtual meetings, including note preparation, screen-sharing, and minor coordination tasks. 

• Assist in general administrative tasks as needed.