Total 2,491 Others job vacancies in D26 Upper Thomson, Springleaf

Duties & Responsibilities:

1. Optimize intranet structure - uploading and updatinginternal announcements, policies, and documents; maintaining a structured anduser-friendly content layout and document filing (physical and electronic), andmaintaining a centralized repository of policies, SOPs, and templates.
2. Coordinate meetings, appointments, and travelarrangements for Asia Region events
3. Maintain office supplies and liaise with vendorsor service providers
4. Support KPI-related administration tasks (goal-settingforms, etc)
5. Assist in the preparation of reports,presentations, and internal communications
6. Assist in accounts payable and accountsreceivable transactions
7. Liaise with internal departments and subsidiaries'administration department on administrative and financial matters
8. Support audit processes and local statutoryrequirements
9. Provide support on ad hoc tasks and projects

Requirements:

• Diploma or Degree in Accounting, Finance,Business Administration, or related field
• 1–3 years of relevant experience (freshgraduates may be considered for junior roles)
• Basic knowledge of accounting principles andfinancial processes
• Proficiency in Microsoft Office (Excel, Word,PowerPoint)
• Experience with accounting software is anadvantage

ABOUT EQUAL

EQUAL is an IPC-registered charity that delivers equine-assisted and animal-assisted services to support the mental and emotional wellbeing of children, youth, seniors, families, and communities. Our work sits at the intersection of human wellbeing, animal welfare, and experiential learning, and is delivered through a multidisciplinary team of programme professionals, equine specialists, operations staff, and volunteers. Fundraising is mission-critical to EQUAL’s ability to deliver safe, high-quality, and impactful programmes. As the organisation scales, EQUAL is strengthening its fundraising infrastructure, pipeline discipline, and stewardship capability to support sustainable growth.

ABOUT THE ROLE

This role provides hands-on accounting support to the Finance Business Partner, ensuring that EQUAL’s day-to-day financial operations are accurate, timely, and well-organised. You will be responsible for executing core accounting processes — including accounts payable/receivable, reconciliations, and maintaining proper financial records — while supporting month-end closing and audit preparation. This is a foundational finance role designed for someone who is detail-oriented, dependable, and keen to build strong accounting fundamentals in a mission-driven organisation. You will gain exposure to charity accounting, fund tracking, and audit processes, while contributing to the smooth running of EQUAL’s finance function.

WHAT SUCCESS LOOKS LIKE

• Transactions (AP/AR, journals) are processed accurately and on time 

• Bank reconciliations and schedules are kept up to date with minimal supervision 

• Month-end closing support is reliable, well-documented and timely 

• Financial records are organised and audit-ready

ROLE REQUIREMENTS

Day-to-Day Accounting Operations

• Process accounts payable (vendor invoices, staff claims) accurately and promptly 

• Support accounts receivable, including invoicing, receipts, and donation recording 

• Prepare and post journal entries with proper documentation 

• Maintain accurate and up-to-date accounting records in the system 

Month-End Closing Support

• Closing of monthly full set of accounts on a timely basis 

• Ensure all transactions are properly recorded and supported 

• Prepare supporting schedules for review by the Finance Business Partner 

Reconciliation & Records Management

• Perform bank reconciliations and resolve discrepancies promptly 

• Maintain accounting schedules (e.g. payables, receivables, basic fund tracking) 

• Ensure all financial documents are properly filed and easily retrievable

Audit & Compliance Support

• Prepare supporting documents for audits and regulatory submissions 

• Ensure documentation is complete, organised, and audit-ready 

• Support basic tracking of restricted funds in line with donor requirements

Process & Systems Support

• Assist in preparing reports and data for budgeting and forecasting 

• Support the Finance Business Partner with data collation and variance tracking

Budget & Reporting Support

• Assist in preparing reports and data for budgeting and forecasting 

• Support the Finance Business Partner with data collation and variance tracking

Experience

• Diploma or Degree in Accountancy or related field 

• At least 2 years of relevant accounting experience preferred 

• Experience in handling full set of accounting functions 

The Singapore University of Technology and Design (SUTD) has topped the list of emerging engineering schools (MIT report, 2018) and possesses a unique structure and mission within the vibrant nation of Singapore. SUTD features the integration of design with engineering, an intimate student to faculty ratio, an innovative active learning pedagogy, an interdisciplinary pillar organization, a stellar faculty, and a beautiful new campus. The Engineering Systems and Design (ESD) pillar within SUTD offers exceptional undergraduate and doctoral degrees with focus on Business Analytics and Operations Research, Financial Services, Supply Chain and Logistics, and Aviation Systems. ESD undergraduates are prepared for a wide range of engineering and management careers in private and public sectors, including healthcare, banking, manufacturing, supply-chain, energy, transportation, and entertainment and hospitality. They are equally adept at entrepreneurship and boldly initiating start-up ventures.  

Job Requirements for Tenure-track/Tenured Faculty 

We seek to fill positions in several areas including but not restricted to statistical and machine learning (ML), artificial intelligence (AI), operations research, data science, and industrial and systems engineering, with applications to healthcare, sustainability, supply chains and logistics, urban mobility, and quantitative finance.  

The successful candidates should be specialised in an engineering systems-related field and have solid grounding in one or more systems methodologies including, but not limited to, AI/ML, optimization, stochastic modelling, statistics, game theory, financial engineering, and simulation. Empirical, experimental, computational, and analytical research approaches are all welcome. Candidates must be committed to excellence in teaching at the undergraduate and graduate levels and to developing and maintaining an active research program.  

Successful candidates can look forward to competitive remuneration, assistance for relocation to Singapore, and attractive research start-up packages through SUTD Kickstarter Initiative (SKI) and grant opportunities.  

A candidate’s full application package should include: 

1. A cover letter 
2. Curriculum Vitae (CV), including publications 
3. Research statement / plans 
4. Teaching statement / plans 
5. 3 representative research papers 
6. Contact information of 3 referees 

How to apply 

Applications are being accepted online and the review of applications is ongoing. Additional information about the university and the Engineering Systems and Design pillar can be found at https://www.sutd.edu.sg/esd.

Company Overview

Liquid Space Pte Ltd is a multi-disciplinary firm established in 2000, specializing in commercial interior design, consultancy, and turnkey projects for corporate offices, government tenders, hospitality, and educational sectors.

Job Summary

Manage project costs and schedules for building projects while supporting client requirements and risk management to deliver successful construction outcomes.

Responsibilities

• Manage costs for various building projects, including corporate offices, to ensure budget adherence
• Prepare and maintain project progress reports, schedules, and permits to work for effective project tracking
• Source and evaluate suppliers to support project procurement needs
• Assist in defining client requirements and conduct feasibility studies to inform project planning
• Perform risk and value management to optimize project outcomes and mitigate potential issues
• Identify, analyze, and develop responses to commercial risks to protect project interests
• Maintain awareness of current building contracts to ensure compliance and best practices

Required competencies and certifications

• Proficiency in English and Mandarin to assist in establishing client requirements and conducting feasibility studies
• Minimum 2 years of relevant work experience in engineering, civil, construction, or structural fields

Preferred competencies and qualifications

• Diploma, Advanced/Higher, or Graduate Diploma in Engineering - Civil/Construction/Structural or equivalent
• Junior Executive level experience preferred

Other Information

Interested applicants can send a comprehensive resume to james@liquidspacegroup.com.

We regret that only shortlisted candidates will be notified. Thank you for applying.

Job Responsibilities:

• Work closely with the business stakeholders to facilitate standardization of requirements to align with the application functions and minimize any customizations.

• Liaise with the global cross-border payments team to organize the delivery of the solution as per the standardized business requirements.

• Have an in-depth understanding of the cross-border payments domain and the application capabilities to facilitate solutioning of the end-to-end payment flow.

• Influence the business users to rationalize business requirements to minimize any customizations.

• Control the risks/issues related to the requirements and scope creep

• Play the lead role during incidents to look at service restoration and remediation activities working closely with the global application team to ensure all payments are recovered and processed within the stipulated SLA’s

• Oversee the outstanding defects/change requests, prioritize with business units and plan for the fix or implementation

• Ensure the application availability to process payments without disruption from an end-to-end perspective.

• Liaise with the different technology teams on the application and infrastructure side to ensure all interfaces to internal and external systems are functioning without disruption

• Maintain up to date knowledge based or documents related to application features and processes (subject matter expertise)

Job Requirements:

• Minimum 10 years of development experience, with minimum 5 years specifically in core-banking systems and global payment/cross-border payment systems.

• Proven technology knowledge working on implementations within this domain to understand systems integration from payment system to channels, SWIFT, core banking systems, FX and AML systems.

• Minimum JLPT N1 Certification (or equivalent business-level Japanese proficiency) to communicate effectively with stakeholders of various divisions in Tokyo Head Office

• Demonstrated in-depth knowledge of end-to-end payment cross-border processing and the architecture of systems from payment origination to processing and settlement in a straight-through processing environment.

• Proven practical experience in working with the business to streamline requirements and processes for cross-border payments processing

• Excellent Knowledge of ISO20022 payment standard and SWIFT messages

• Familiarity with the regulatory considerations in the countries in APAC region for payments is essential.

• Experience with Global PayPlus product from FINASTRA would be an advantage

• Excellent analytical, troubleshooting, and problem-solving skills

• Strong verbal and written communication skills

• Excellent interpersonal and negotiation skills

• Strong planning, organizational and time management skills

• Self-motivated and possess drive, and ability to work independently and a good team player

• Experience in software development lifecycle (SDLC) and exposure to Agile methodology
  

  We regret to inform that only shortlisted applicants will be notified.

  (Job ID: 10075987)
  

Job Description & Requirements

The Human Resource Executive is responsible for managing and execute human resource operations that support manpower planning, recruitment, employee welfare, and compliance across the company’s integrated construction, mechanical, electrical, and maintenance divisions. The role ensures alignment with Singapore’s statutory requirements (MOM) and company policies to maintain a productive, compliant, and engaged workforce.

Key Responsibilities:

1. Recruitment & Onboarding

• Manage end-to-end recruitment for both local and office team, including job advertisements, shortlisting, interviews, and hiring administration.
• Handle work pass applications, renewals, and cancellations (WP, S Pass, EP) through MOM’s
• EP Online system.
• Liaise with recruitment Managers and ensure timely deployment of operation site and office personnel.
• Maintain and update manpower list, project manpower allocation, and organization charts.

2. HR Administration & Employee Record

• Maintain and update personnel files, employment contracts, and employee databases in Opensoft (digital and hardcopy).
• Administer employee benefits (leave, insurance, medical, claims).
• Ensure compliance with PDPA and company confidentiality standards.
• Prepare HR-related letters (confirmation, transfer, promotion, warning, termination).

3. Performance Management

• Support the annual performance appraisal process, ensuring timely submission and proper documentation.
• Maintain KPI and evaluation records for management review
• Assist in preparing performance-based reports for promotion, bonus or increment
• Recommendations from respective dept.

4. Employee Relations & Welfare

• Handle employee inquiries, grievances, and disciplinary issues in a fair and timely manner.
• Organize employee engagement and welfare activities (e.g., annual dinner, festive events, long service awards).
• Foster positive work culture and support management in enforcing HR policies.

5. Statutory Compliance & Reporting

• Ensure compliance with MOM and ICA regulations for local and foreign employees.
• Maintain proper documentation for audits (MOM inspections, ISO, internal HR audit).
• Assist in preparation of HR reports, such as headcount, turnover, absenteeism, and manpower costs

6. Foreign Worker Administration (Construction-Specific)

• Handle IPA issuance, renewal, and repatriation of foreign workers.
• Coordinate with Dormitory operators, Safety officers, and Site Admin on foreign worker housing and welfare.
• Manage worker insurance, medical check-ups, and security bond compliance.

7. HR Policy & System Improvement

• Assist in reviewing and updating HR policies, SOPs, and employee handbooks.
• Ensure update in HR digital systems (e-Leave, e-Claim, e-Attendance).
• Participate in company-wide ISO audits and process improvements.

8. Coordination & Support

• Collaborate closely with Finance, IT, Safety, and Project teams to align HR processes with
  operational needs.
• Provide HR support to site and office for manpower request and manpower transfers between divisions

Mandatory Requirement (Qualifications / Experience / Knowledge / Skill set / Etc)

• Recognized degree in Diploma / Degree in Human Resource Management, Business
• Administration or equivalent
• Minimum 2 ~ 4 years of HR experience, preferably in construction, M&E or engineering industries.
• Familiar with MOM regulations, Work Pass procedure, foreign manpower management
• Strong understanding of HR operations and compliance.
• Proficient in Microsoft Office, HRIS – Opensoft software and data management.
• Good knowledge of Employment Act, Workplace Safety & Health (WSH), and ISO documentation.
• Strong communication, interpersonal skills
• Good leadership skill will be an advantage
• High integrity, attention to detail and ability to work independently under pressure.

Additional Requirement
Exposure to digital construction tools or innovation in construction technologies.

Working Location : West Zone
Working Hours : 5.5 Working Days
- Monday to Friday 8.30am to 5.30pm
- Saturday 8.30am to 12.30pm

Job Description & Requirements

We’re looking for a Senior Procurement Executive I to lead end-to-end procurement and sourcing for civil, mechanical, electrical, and maintenance projects. You will ensure timely, cost-effective sourcing of materials, equipment, and services while maintaining compliance with project specifications and company policies. This role also involves mentoring junior procurement staff and driving continuous improvement across the supply chain.

Key Responsibilities :-
Strategic Procurement & Sourcing

• Lead procurement for civil, mechanical, electrical projects, and maintenance.
• Source, evaluate, and negotiate with suppliers for cost, quality, and timely delivery.
• Manage RFQs, tenders, and purchase orders per project and company standards.
• Monitor supplier performance and drive improvements.
• Develop new supplier partnerships and conduct market benchmarking for cost savings.

Procurement Administration & Documentation

• Oversee and ensure accuracy of procurement records, including PQs, POs, tenders, and contracts.
• Review high-value or critical purchases for budget, technical, and compliance alignment.
• Maintain transparent, up-to-date ERP records (e.g., Business Central).
• Coordinate with stakeholders to resolve delivery, specification, or payment issues.
• Monitor and enforce contract terms and delivery schedules.

Coordination & Communication

• Act as liaison between project teams, finance, management, and suppliers.
• Coordinate material planning and align supply with project schedules.
• Facilitate vendor negotiations and guide procurement staff on escalations.
• Provide updates on procurement status, market trends, and supplier performance.

Cost Control & Budget Management

• Analyze material and service costs to support project planning and value engineering.
• Ensure purchases align with budgets and cost benchmarks.
• Support site teams with cost comparison and evaluation reports.
• Monitor budgets, identify variances, and implement corrective actions.
• Conduct spend analysis, benchmarking, and supplier performance reporting.

Compliance & Reporting

• Ensure all procurement activities follow internal policies, approvals, and governance.
• Coordinate with finance on contracts, payments, and inventory reconciliation.
• Maintain accurate, audit-ready procurement records and support ISO/quality processes.
• Assist in risk assessment and mitigation for critical supplies and contracts.
• Promote ethical, transparent, and accountable procurement practices.

Continuous Improvement & Leadership

• Mentor and coach junior staff, fostering growth and teamwork.
• Lead process improvements and optimize workflows.
• Provide strategic insights on suppliers, costs, and market trends.
• Promote collaboration, problem-solving, and continuous learning.

Qualifications & Requirements

• Diploma/Degree in Engineering, Supply Chain, or related field.
• 5–8 years procurement experience, with supervisory experience in construction or mechanical sectors.
• Strong negotiation, communication, and analytical skills.
• Proficient in Microsoft Office and ERP systems.
• Knowledge of local suppliers, materials, and contract management.

Additional Requirements

• Knowledge of supply chain, inventory, and logistics is a plus.

Working Location : West Zone
Working Days : 5.5 Days
Working Hours : -

Monday to Friday 8.30am to 5.30pm
Saturday 8.30am to 12.30pm

CDAC centres are strategically located island-wide to better serve students, workers

and families. We aim to provide its services and programmes to the community near

to their homes.

Reporting to the team supervisor, the job scope is as follows:

• Open and closing of centre

• Performing counter duties and answering of enquiries

• Assisting clients with registration of programmes and application for assistance schemes

• Performing administrative and clerical duties such as collection of programme fees, data entry, centre maintenance and general housekeeping

• Promoting CDAC programmes and recruiting participants

• Preparing rooms and materials for centre activities

• Following up with attendance for centre activities and calling of absentees

• Preparing incident reports where applicable

• Handling walk-in donations

• Covering duties when necessary

• Any other ad hoc duties

Location: CDAC@ Bedok

Blk 138 Bedok North Street 2, #01-185 S460138

This position is for a 28-hour work week, including weekends.

Working Hours

January to October:

• Monday (Alternate shifts):
  12:15 PM – 5:00 PM or 4:45 PM – 9:30 PM
• Wednesday:
  12:15 PM – 9:30 PM
• Friday:
  12:15 PM – 9:30 PM
• Saturday or Sunday (Alternate):
  9:45 AM – 5:00 PM

November to December:

• Monday (Alternate shifts):
  9:45 AM – 2:30 PM or 2:15 PM – 7:00 PM
• Wednesday:
  9:45 AM – 7:00 PM
• Friday:
  9:45 AM – 7:00 PM
• Saturday or Sunday (Alternate):
  9:45 AM – 5:00 PM

Candidate Requirements

Technical Skills:

1. Proficient in serving English and Mandarin-speaking clients.

2. Competent in Microsoft Office and email applications.

Core Competencies:

1. Service-oriented mindset.

2. Strong team player.

3. Passion for working in the social service sector.

Preferred Attributes:

1. Pleasant personality.

2. Prior experience in customer service.

3. Ability to multi-task effectively.

Responsibilities:

• Provide beauty treatments such as facial, waxing, threading, manicure/pedicure, and basic makeup.

• Recommend skincare and beauty products to clients.

• Maintain cleanliness and hygiene of salon tools and work areas.

• Deliver excellent customer service and ensure client satisfaction.

Requirements:

• Proven experience as a Beautician or similar role.

• Skilled in facial, waxing, and basic beauty services.

• Good communication and interpersonal skills.

• Positive attitude and team player.

• Relevant beauty certifications preferred.

Job Summary

Seeking a Project Manager to lead and manage the operation and maintenance of IT systems, ensuring timely and successful project delivery aligned with contractual and customer requirements. The role covers project governance, planning, execution, risk management, and stakeholder communication.

Mandatory Skill-set

• Must have minimum 8 years of project management experience, preferably in large-scale IT projects;
• Must have Bachelor’s degree in IT, Engineering, or a related field;
• PMP, PRINCE2, or equivalent Project Management certification;
• Strong expertise in project planning, scheduling, budgeting, and resource management;
• Proven experience in risk, issue, procurement, and subcontractor management;
• Excellent stakeholder communication, leadership, and team coordination skills;
• Proficiency in project management tools such as MS Project, Jira, or equivalent.

Desired Skill-set

• Agile/Scrum certification;
• Experience working in Agile or hybrid project environments;
• Exposure to mission-critical or regulated IT environments (e.g., aviation, infrastructure, government)

Responsibilities

• Serve as the primary point of contact for the customer and manage overall project governance;
• Establish and maintain project plans, schedules, milestones, and repositories;
• Manage project budget, costs, procurement activities, subcontractors, and resource allocation;
• Identify, assess, and mitigate project risks and issues; maintain risk and issue logs;
• Track project progress, SLAs, manpower effort, and budget performance;
• Prepare and present monthly progress reports, conduct review meetings, and deliver ad-hoc reports;
• Collaborate with Scrum Master, Technical Manager, and Solution Architect on delivery, integration, deployment, and change management.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website

(https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Duties & Responsibilities:

1. Optimize intranet structure - uploading and updating internal announcements, policies, and documents; maintaining a structured and user-friendly content layout and document filing (physical and electronic), and maintaining a centralized repository of policies, SOPs, and templates.

2. Coordinate meetings, appointments, and travel arrangements for Asia Region events

3. Maintain office supplies and liaise with vendors or service providers

4. Support KPI-related administration tasks (goal-setting forms, etc)

5. Assist in the preparation of reports, presentations, and internal communications

6. Assist in accounts payable and accounts receivable transactions

7. Liaise with internal departments and subsidiaries' administration department on administrative and financial matters

8. Support audit processes and local statutory requirements

9. Provide support on ad hoc tasks and projects

Requirements:

1. Diploma or Degree in Accounting, Finance, Business Administration, or related field

2. 1–3 years of relevant experience (fresh graduates may be considered for junior roles)

3. Basic knowledge of accounting principles and financial processes

4. Proficiency in Microsoft Office (Excel, Word, PowerPoint)

5. Experience with accounting software is an advantage

Objectives

The selected candidate will be part of a business that is a market leader in the bearings industry that is expanding across SEA. Reporting to the Sales Manager in Singapore HQ, the successful candidate will have high opportunities for organic growth within assigned markets. The Sales Executive will be responsible for sales in the assigned market region and a key point of contact for leads, exploring potential sales, and developing the sales pipeline to meet monthly targets.

Job Responsibilities

• Identify sales opportnities and develop new accounts.
• Drive sales, monitor & track, and take necessary actions to ensure that goals are met.
• Achieve monthly sales targets and objectives.
• Prepare and submit quotations/proposals/tenders.
• Ensure customer orders are processed accordingly.
• Manage and grow existing accounts to ensure continuous growth.
• Expand market share with existing and new customers.
• Enhance value-added selling approach.
• Provide quality after-sales service to customers.

Job Requirements

• Candidates with a Diploma/Degree, ideally in Mechanical Engineering, are preferred.
• Sales experience and a proven track record of relevant accomplishment in the Automotive/industrial business sector are preferred.
• Strong interest in sales, business development, and a customer-oriented mindset.
• Organized, Structured, Presentable, and Professional.
• Strong interpersonal skills to deal with different levels of customers.
• Strong ability to communicate, present, and influence credibly and effectively at all levels of the organization.
• Proven ability to drive the sales process from plan to close.

Job Highlights

• Competitive Salary Package, Food, Mobile & Transport Allowances
• Healthcare Coverage, Medical & Dental Benefits
• Promotional Opportunities, Career Advancement with Recurring Bonuses

Roles & Responsibilities :

• Assist Project Manager in site supervision and management.
• Responsible for planning, scheduling, forecasting, conducting and coordinating the technical and management aspects of projects.
• Controlling the cost of the materials and labour.
• Coordination and checking of engineering deliverables.
• Attend site meeting, inspection, and monitoring of project progress with Main Con and Sub-cons.
• Liaising and coordinating with all parties involved in the projects such as consultants, main contractors, sub-contractors, suppliers, local authorities, environmental agencies, and federal entities to ensure successfully implementation of the project.
• To manage daily operation of the project execution.
• Solving construction problems as soundly as possible.
• Acting as the quality control and assurance to ensure that the project objectives are met.
• To ensure that project paper works are properly kept and up to date.
• Ensure safe work procedures are implemented to control risk.
• Familiar with the relevant legal requirement.
• Other ad-hoc duties as assigned

Job Requirement:

• BCA Recognize Degree in Civil Engineering or equivalent
• Minimum 5 years of civil engineering working experience.
• Team player with positive working attitude

Why You’ll Love This Role

The candidate will work together with a multidisciplinary research team to develop novel optoelectronic nanoscale devices and develop on-demand light-matter interaction technology.

What You’ll Do

• Strong publication track record
• Strong foundation knowledge in optics/phase change materials/optoelectronics
• Strong capability with optical alignment and optical characterization is an essential requirement.
• Self-motivated and passionate on research work
• Possess good critical thinking and problem-solving skills.
• Good team player
• Excellent oral and written communication skills
• Prior experience with fabrication or manufacturing of optical elements or devices will be an advantage.
• Experience in FDTD or COMSOL for optics simulation will be an advantage.

Who We Are Looking For

• A PhD degree in physics/optics, materials science, and electrical and electronic engineering;

· Evaluate food products to ensure that quality standards are consistently attained

· Ensure good kitchen hygiene and housekeeping duties

· Maintain regular cleaning for all kitchen areas and equipment

· Implementing hygiene policies and examining equipment for cleanliness.

· Designing new recipes, planning menus, and selecting plate presentations.

· Reviewing staffing levels to meet service, operational, and financial objectives.

· Hiring and training kitchen staff, such as cooks, food preparation workers, and dishwashers.

· Performing administrative tasks, taking stock of food and equipment supplies, and doing purchase orders.

· Setting and monitoring performance standards for staff.

· Obtaining feedback on food and service quality, and handling customer problems and complaints