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Revenue Harvest Sdn Bhd

Sales Admin

Full-time

Petaling Jaya, Selangor

Administrative / Clerical

3 weeks ago

Job Description:

As a Sales Admin, you will play a critical supporting role in Revenue’s sales operations. This position is ideal for a detail-oriented junior executive or fresh graduate who wants exposure to payment solutions, merchant onboarding, and bank coordination within a fast-moving fintech environment.

You will work closely with Sales, Operations, and external partners (including banks) to ensure applications, documentation, and requests are processed accurately and on time.

Key Responsibilities:

Merchant Onboarding & Documentation Support

Prepare, process, and verify merchant applications (payment terminals, CMS, reseller, channel partners).
Collect and check documentation for accuracy and completeness before submission to acquiring bank or internal teams.
Track application status and follow up on outstanding items, escalating where necessary.
Assist in account setup for online merchant and update system records.
Maintain organized records, including contracts, IDs, submission dates, and status in tracking sheets/systems.

Internal & External Coordination

Liaise with internal teams (Operations, Support, Sales, Finance, Compliance, Credit, Fraud, Tech) to progress merchant onboarding and operational requests.
Communicate clearly and professionally via email to internal teams and external partners when required.
Coordinate with banking partners for sales slips and document submissions, both online and physical.

After-Sales Support

Open and manage service request tickets (termination, servicing, maintenance).
Monitor ticket progress and follow up with relevant teams to ensure timely resolution.
Perform online maintenance tasks where applicable.

Documentation & Tracking

Prepare and submit required documentation to banks.
Maintain accurate records, including submission dates, status updates, and completion timelines, in tracking spreadsheets.
Update merchant and reseller records in systems, including creation of new reseller codes.

System & Process Maintenance

Perform maintenance tasks related to merchant records.
Ensure all actions are compliant with internal SOPs and audit requirements.

Sales Support & Merchant Liaison

Handle resellers enquiries and route issues to the appropriate team.
Provide resellers with information related to status and next steps.

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