Restaurant Manager (Italian Restaurant - Gustoso)
1 day ago
Position OverviewThe Restaurant Manager will oversee the daily operations of the Italian restaurant within the hotel, ensuring exceptional guest experiences, smooth service delivery, and profitability. This role requires stro...
Position Overview
The Restaurant Manager will oversee the daily operations of the Italian restaurant within the hotel, ensuring exceptional guest experiences, smooth service delivery, and profitability. This role requires strong leadership, operational expertise, and creativity to maintain high standards while driving revenue through innovative promotions and strategic planning.
Key Responsibilities
- Manage day-to-day restaurant operations, ensuring smooth service aligned with hotel standards.
- Maintain cleanliness, organization, and compliance with hygiene and safety regulations.
- Implement and monitor Standard Operational Audits to uphold service excellence.
- Monitor costs, revenues, and budgets to maximize profitability.
- Lead, motivate, and develop the restaurant team to deliver outstanding service.
- Organize regular training sessions to ensure staff are proficient in standards and systems (e.g., Micros POS system).
- Plan staff schedules considering peak business periods, annual leave, and operational needs.
- Ensure guests receive dining experiences with exceptional hospitality.
- Handle customer feedback and resolve issues promptly to maintain satisfaction and loyalty.
- Collaborate with the hotel’s marketing team to design and execute innovative promotions.
- Develop action plans to attract new customers and retain regular clientele.
- Stay updated on competitor activities and industry trends to maintain a competitive edge.
- Communicate effectively with hotel management and other departments to align operations.
Requirements
- Willingness to work long and flexible hours, including weekends and holidays.
- Physically fit and able to handle the demands of restaurant operations.
- Strong computer literacy, especially in restaurant management systems (Micros POS preferred).
- Excellent leadership, motivational, and interpersonal skills.
- Customer-oriented mindset with a passion for hospitality.
- Creative thinker with initiative to design promotions and improve operations.
- Team player with adaptability to different working environments.
- Commitment to professional values and high service standards.
Preferred Qualifications
- Prior experience managing restaurants in the hotel industry.
- Knowledge of Italian cuisine and wine culture.
- Strong organizational and problem-solving skills.
Perks & Benefits
- Commission and bonus
- Nearby public transport
- Personal leave
- Personal development opportunities
Pan Pacific Hotels Group is a wholly-owned hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties.
Based in Singapore, Pan Pacific Hotels Group owns and/or manages more than 40 hotels, resorts and serviced suites including those under development in 24 cities across Asia, Oceania, North America and Europe.
Voted “Best Regional Hotel Chain” by readers in Asia in 2017, Pan Pacific Hotels Group comprises two acclaimed brands: its signature brand, Pan Pacific and its deluxe brand, PARKROYAL.
Sincerity is the hallmark of Pan Pacific Hotels Group. The Group is known to its guests, partners, associates and owners for its sincerity in people and the sense of confidence which alleviates the stresses of today’s complex world.
Being a young and dynamic company, we have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create memorable hotel experiences, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint Why join us? Our purpose is to be a Great Brand, Great Hotel, Great People, Great Relationship. Our values are is to work cohesively as a team, make things simple and uncomplicated, enhance our performance and respect and care for our wider community.
