Total 1,622 hotel manager job vacancies in Indonesia

Responsibilities:

• Achieve growth and hit sales targets by successfully managing the sales team.
• Design and implement a strategic business plan that expands the company's customer base and ensure its strong presence. Carry out recruiting, objective-setting, coaching, and performance-monitoring of sales amongst the representatives.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Present sales, revenue, and expenses reports plus realistic forecasts to the management team.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.

Requirements:

• At least 4 years sales experience
• Possess at least a Bachelor's Degree in Busines Administration or a related field.
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
• Committed to continuous learning through workshops, seminars and conferences.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Proven ability to drive the sales process from planning to closing.
• Good business sense and industry expertise.
• Strong mentoring, coaching and people management skills.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Personal leave
• Open culture

About the Company

We are a growing company in the digital financial services / corporate solutions industry, providing innovative solutions to SMEs and corporate clients across Malaysia. As part of our expansion, we are looking for a high-performing Corporate Sales Manager (Hunter) to drive new business growth in Penang and Kuala Lumpur.

Job Title

Corporate Sales Manager (Hunter) – Penang / Kuala Lumpur

Glyd B2B Sales / Relationship Manager - Kuala Lumpur

Salary Package

• Basic Salary: RM3,000 – RM7,000 (based on experience and proven track record)
• Commission: Uncapped performance-based commission
• Sales Incentives: Monthly / quarterly incentives for overachievement
• Potential Total Earnings: RM8,000 – RM25,000+ depending on performance

Key Responsibilities

• Drive new business acquisition (hunter role – primary focus)
• Identify, approach, and close SME and corporate clients
• Conduct proactive cold calling, business visits, and corporate presentations
• Build and manage a strong sales pipeline (self-generated leads required)
• Achieve monthly and quarterly revenue and acquisition targets
• Negotiate contracts and close deals independently
• Work closely with internal teams to ensure smooth onboarding
• Maintain CRM updates and accurate sales reporting

Job Requirements

• Minimum 3–5 years’ experience in B2B / corporate sales
• Strong proven track record in new business development (hunter mindset is essential)
• Experience in fintech, e-wallet, SaaS, banking, telco, or payment solutions is an advantage
• Aggressive, target-driven, and highly self-motivated personality
• Strong communication, negotiation, and presentation skills
• Comfortable with field sales and client meetings
• Own transport required for client visits

Perks & Benefits

• Nearby public transport
• Fitness membership

Branch Manager – Join Our Growing Team!

Are you a dynamic leader with strong business development and team management skills? We are looking for an experienced Branch Manager to drive business growth, lead a high-performing team, and strengthen our market presence.

Key Responsibilities

• Lead and oversee the branch's daily operations, including sales, marketing, technical support, and administration, ensuring smooth and efficient business performance.
• Drive sales growth by identifying new business opportunities and implementing effective sales and marketing strategies.
• Build, develop, and maintain strong relationships with customers, consultants, developers, dealers, government agencies, and M&E contractors.
• Actively promote the company's products and solutions to key industry stakeholders and decision-makers.
• Manage customer enquiries professionally and prepare accurate and competitive sales quotations.
• Monitor branch performance, sales targets, and profitability while ensuring excellent customer service.
• Lead, motivate, and develop branch staff to achieve individual and team objectives.
• Ensure compliance with company policies, procedures, and operational standards.

Why Join Us?

• Attractive remuneration package with performance incentives.
• Career advancement opportunities within a growing organization.
• Dynamic and supportive working environment.
• Opportunity to work with leading products and industry professionals.

Perks & Benefits

• Commission and bonus
• Allowance (Car, transportation, etc.)
• Medical insurance

• Well established Personal Care product manufacturer 
• Willing to work at Bukit Jelutong, Shah alam 
• Basic Salary RM6500-RM9000 commensurate with working experience 
• Modern Trade , General Trade, Channel Sales / Distribution Sales experience are welcome to apply.
• Priority given to candidates who has experience dealing Watson health & beauty Chain Stores

Job Responsibilities : 

• Acquire a thorough understanding of key customer needs and requirements (IKA & LKA).
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with customers.
• To exceed or achieve monthly sales target/ new business development served in the assigned area.
• Track, monitor and analyze products, channels and customers sales trends in order to maximize sales opportunities.
• Carry out and plan other sales and marketing functions to increase efficiency.
• Knowledgeable and experienced to implement best practices to perform duties.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Job Requirement : 

• Diploma or Degree holder in business administration, sales or a relevant field.
• Candidate without Dip / Degree but with good experience in LKA/IKA handling are also welcome to apply. 
• Experience in sales and providing solutions based on customer needs.
• Preferably 3 - 8 years of sales or key account management experience in FMCG
• Experience in handling MT accounts will be an advantage.
• Proficient in MS Office suite.
• Strong communication and interpersonal skills with an aptitude in building relationships with professionals of all organizational levels.
• 1 full time vacancies available 

Perks & Benefits

• Commission and bonus
• Central location
• Regular team activities
• Personal development opportunities

[Immediate job opening @ Bukit Jalil]

• Position Title: Senior Accountant/Finance Manager.
• Salary: RM 8000-10000.
• Location: Bandar Bukit Jalil, WP Kuala Lumpur.

The hiring company

This company,a subsidiary of a Public Listed Company is a forward looking organization specializing in business travel support services. They have been in the business of providing quality chauffeured limousine services and hire-and drive car rental for over two decades in Malaysia. Currently they are actively looking for a fully qualified accountant to become part of the Finance team to manage the full functions of accounting and finance of the organization at Bandar Bukit Jalil in outskirts of Kuala Lumpur. 

The job role

This role is full time permanent position managerial role within the Finance Department.

The incumbent will be responsible for the day-to-day accounting functions within the Finance Department. Main responsibilities will be to manage full set of accounts and preparation of financial and management reporting.

Key duties:

*Production of month end management accounts including P&L,balance sheet and cash flow forecasting.

*Management of accruals,prepayments,depreciation and petty cash month journals.

*Reconciliation of monthly key ledger balance sheet and profit and loss accounts.

*Maintain accounting records and database.

Candidate Profile and attributes

We are looking for candidates who would have a professional qualification ACCA or CIMA. Candidates with bachelor degree in Accounting will be duly considered.

-Malaysian age below 50.

-5-10 years of work experience in finance and accounting functions.

To be considered for this role, candidates must be proficient in spoken and written English plus conversant in BM and Mandarin.

Candidates who are residing within 30 KM radius within the vicinity of Bukit Jalil will be considered most convenient to take up this position. These places include Kinrara Puchong, Old Klang Road, Sri Petaling, Cheras, Seri Kembangan and Kajang.

HOW TO APPLY

We appreciate aspiring candidates read our this advertisement before applying. You may apply online through JOBSTORE by clicking the apply link button 'Apply' below to submit your resume.

Alternatively, interested candidates may forward a copy of your resume directly to us at CHRISJAC via our E-mail: jobs@chrisjac.com.my

[Policy of free job placement for job seekers]

Yes,it is absolutely free to job applicants. Chrisjac as the recruitment partner does not impose any charges or fees to candidates who apply jobs under our recruitment services. Please do not provide bank or payment details when apply jobs listed under Chrisjac Recruitment.

For more job openings,please visit our website at: www.chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Review all facilities with an aesthetic eye for detail to ensure the property remains in excellent condition.
• Be well-organized and hands-on in troubleshooting and resolving issues related to air conditioning systems (Daikin VRV), plumbing, humidity, electrical faults, and all M&E-related matters.
• Support efforts to optimize system efficiency and reduce operating costs.
• Ensure the hotel’s accommodations and facilities remain problem-free and in optimal working condition.
• Manage the upkeep of buildings, equipment, and supplies in accordance with health and safety standards.
• Plan, coordinate, and perform installations and repairs (telecommunications, HVAC, electrical, etc.) and refurbishment works.
• Inspect building structures regularly and determine necessary repairs or improvements.
• Assist in controlling activities related to waste disposal, building security, and general facility functions.
• Coordinate daily engineering operations and assign tasks to technicians and facilities staff.
• Prepare and monitor daily/weekly work schedules and follow up on task completion.
• Conduct inspections and quality checks on completed maintenance work to ensure standards are met.
• Communicate with Front Office and Housekeeping regarding room maintenance status and downtime.
• Supervise foreign staff (handymen) and oversee external contractors to ensure quality and safety compliance.
• Provide on-the-job training, guidance, and support to junior technicians and facility staff.
• Promote a positive, solution-oriented, and disciplined work culture.
• Oversee and track the preventive maintenance program for guestrooms, public areas, and back-of-house equipment.
• Ensure all logs, checklists, and PMS documentation are completed accurately and on time.
• Monitor recurring issues and recommend preventive measures.
• Manage and track inventory of spare parts, tools, and consumables.
• Ensure proper housekeeping, labeling, and organization in engineering storage areas.
• Obtain and review comparative quotations for materials and contractor works.
• Highlight stock shortages and coordinate replenishment requests.
• Conduct regular safety briefings and toolbox talks for the engineering team.
• Ensure compliance with PPE requirements, LOTO procedures, and safe work practices.
• Participate in fire drills and assist with inspections and maintenance of fire safety systems.
• Monitor key building systems (HVAC, pumps, boilers, electrical panels, BMS) and report abnormalities promptly.
• Ensure contractor compliance with hotel safety rules, including hot work permits and barricading.
• Escort and supervise vendors and contractors while onsite.
• Ensure work performed by external parties meets standards and scope of work.
• Verify and recommend contractor work completion before sign-off or payment.
• Review utilities consumption and recommend measures to reduce costs.
• Assist in managing insurance-related matters and maintaining service contract records.
• Keep accurate financial and non-financial records, including maintenance trackers and reports.
• Submit daily maintenance updates and escalate urgent issues to the Chief Engineer or Management as needed.
• Maintain all engineering trackers and documentation.
• Any other duties/tasks as requested by management.

Join an exciting new hospitality concept and play a key role in shaping the bar experience from the ground up. We are seeking an experienced and passionate Bar Manager to lead operations, drive guest experience, and build a vibrant bar culture.

Responsibilities:

• Oversee day-to-day bar operations and ensure smooth service delivery
• Lead, train and motivate the bar team to maintain high service standards
• Curate beverage offerings and contribute ideas for menu development
• Manage inventory, ordering, stock control and cost management
• Ensure excellent guest experience and handle service recovery when required
• Maintain cleanliness, compliance and operational standards

Requirements:

• Prior experience in a Bar Manager / Assistant Bar Manager role within hotels, restaurants, bars or hospitality environments
• Strong leadership and team management skills
• Passion for hospitality and creating memorable guest experiences
• Experience in opening projects will be a plus

Salary: $6,500 - $7,000

To apply, kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Chan Zi Hui

EA Registration No.: R1220899

EA License No.: 25C2695

Under the general guidelines of the Executive Assistant Manager, the Senior Sales Manager / Assistant Director solicits and services transient and group business that enables Mondrian Singapore Duxton to meet and/or exceed set revenue goals.

The Sales department is responsible for selling the hotel and providing a relationship-oriented atmosphere for the client, who would book business into the hotel.  The Assistant Sales Manager/Sales Manager/Senior Sales Manager will have a defined sales territory, market segment(s), accountlist and/or may partner in a job-sharing setting.  Their primary function is to book business from their prospecting and solicitation efforts and respond to inquiries.  Based on assigned territory and market segment, it’s expected that a significant portion of time be devoted to new business development.

How your day looks like:

• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication
• Meet or exceed personal sales solicitant on call goals based on a minimum of 5 daily appointments covering existing and prospective accounts
• Update and maintenance of sales records in ANAIS
• Responsible for administration of all support services including but not limited to responding to emails and correspondence, input and maintenance of databases
• Maintainsa high profile within trade and professional associates dealing with their market area/segment(s)
• Interacts with individuals outside the hotel within their sales area including, but not limited to clients, local hotel associations and other members of the local community
• Solicit corporate, consortia and leisure accounts directly and jointly with others through the preparation, execution and completion of Action Plans
• Implements all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan to achieve sales targets
• Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction
• Upon contracting accounts, this position will be responsible for ongoing account management with contracted accounts and setting of production targets on a quarterly basis
• Achieve established room night and revenue goals as outlined in the agreed upon incentive and annual business plan
• When appropriate, and with agreement with the Executive Assistant Manager, attend major travel functions (trade shows, associations) that deal specifically with their marketing responsibility
• As directed, compile and input market intelligence information to the Sales Information Management system
• Develop and maintain knowledge of market trends, competition and customers
• Provides feedback at RevMax on changing conditions, including trends in the competition, as a result of direct solicitation, telephone and direct mail, in their market areas. 
• Meets deadlines for assigned tasks
• Establishes and maintain files on major active accounts within their marketing area/segment(s)
• Establishes and maintains effective employee relations
• Performs related duties and special projects as assigned
• Maintains punctuality and good timekeeping and appearance
• Trains and develops sales executives and sales coordinator in designated sales areas
• Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management
• Prepare correspondence to customers, internal booking reports and file maintenance
• Participate in RevMax meeting, pre-conference meetings, training and other sales-related meetings as required
• Work with other departments within the hotel to provide quality service to customers
• Attend local trade shows, community events and industry meetings
• To handle sales enquiries and sales quotation to customers
• To track closely review / cut-off dates especially to big groups
• To carry out any other duties and responsibilities as assigned

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Responsibilities:

• Develop and implement proactive strategies to optimize room bookings, F&B venues, and conference space utilization to meet revenue targets.
• Contribute to the overall sales strategy, ensuring alignment across departments and maintaining high-quality standards.
• Conduct competitive market analysis and implement strategies to keep the hotel competitive.
• Mentor and guide the Sales Team, promoting proactive sales techniques and high-quality standards.
• Respond to and convert incoming inquiries into successful revenue-generating opportunities.
• Manage group RFPs, prepare tailored proposals, present to clients, and negotiate to close sales.
• Maintain accurate data entry for group and meeting inquiries using Delphi FDC.
• Build strong relationships with clients, understanding their needs and delivering customized solutions.
• Conduct client briefings, meetings, and property tours to showcase the hotel's offerings.
• Make sales and telemarketing calls to engage prospective clients and secure business.
• Host potential clients during site inspections and entertainment activities, when appropriate.
• Collaborate with hotel operations and other departments to maximize revenue opportunities.
• Prepare and submit weekly sales activity plans and reports to the Director of Sales.
• Represent the hotel at trade fairs, industry events, and workshops in collaboration with the Director of Sales and Business Development.
• Coach and train team members, conducting performance assessments as needed.
• Support the Director of Sales and Commercial Director with other delegated tasks.

Requirement:

• Proven experience in hotel sales, particularly in the MICE sector.
• Strong leadership skills with the ability to mentor and motivate a team.
• Excellent communication, negotiation, and presentation skills.
• Ability to analyze market trends and develop effective strategies.
• A proactive, results-driven approach with a passion for exceeding targets.
• Willingness to represent the hotel at events and engage in business development activities.

Interested candidates please apply online or send your latest CV to alex.fong@AlwaysHired.com.sg

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Our esteemed client in the Construction industry is seeking a Project Manager to join their dynamic team:

• Employment Type: Permanent
• Position: Project Manager
• Location: Central (Nearest MRT: Mattar)
• Working Hours: 5.5 days, Office Hours
• Salary Package: Up to $12,000 + Bonus

Job Responsibilities:

• Lead project planning and execution, ensuring all activities are accurately prepared and carried out to meet project objectives.
• Serve as the primary point of contact for all project stakeholders, including clients, consultants, regulatory bodies, and subcontractors, to ensure seamless project progression.
• Develop, review, and submit comprehensive project documentation, including detailed programs, schedules, method statements, technical proposals, and risk assessments.
• Conduct regular safety and progress meetings with internal teams, subcontractors, and on-site personnel to maintain high safety and performance standards.

Job Requirements:

• At least a Diploma in Civil Engineering, Construction Management or other related discipline.
• Minimum 5 years of experience working in the construction industry, with experience in handling Residential/ HDB/ Hotel projects.
• Must be capable of leading and managing a project team.
• Able to work in a fast paced environment and under tight deadlines.

Ready to apply? Here’s how:

• Click the APPLY button, or
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing.

Only shortlisted candidates will be notified.

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA).

Adelin Chong | EA Personnel Reg No.: R1875641

Intuit Recruitment Pte Ltd | EA License No.: 25C2793

Position summary statement:

The incumbent will check in/out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out. Attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction.

Primary Responsibilities:

• Sell, register and assign rooms to incoming guests, ensuring that registration cards are filled up correctly. Check out departing guests as per procedures.
• Inform relevant departments of arrival, room changes, check out and special arrangements.
• Accepts reservation in the absence of Reservation Assistant.
• Record in Handover List of any special arrangements and important matters for follow-up.
• Liaise with Duty Manager or Front Office Supervisor regarding any complaints.
• Perform cashiering and maintain a complete record of guests’ account.
• Check all guests’ bills before presentation to guest upon check out.
• Charge all monies due to the hotel to the respective travel agents or companies.
• Declare all shortages or excess to Accounts Department.
• Attend to all requests and requirements from guests promptly and handle complaints tactfully.
• To ensure all guests preferences are met to the best of our ability and strive to (MADDAM) “Make A Difference, Do A Little More”.
• Create a positive first impression to guests with regards to corporate image.
• Read entries in Communication Book and ensure all instructions and tasks assigned are follow-up.
• Ensure procedures and policies on city ledger are followed.
• To be aware of all VIP and Special Attention guests’ arrivals and departures.
• Ensure all Pan Pacific Discovery Members, VIP and Special Attention guests are met up by Duty Manager, and benefits are explained upon check in.
• To undertake any other reasonable assignment by the Duty Manager and Front Office Manager, as and when required.

Join a 5-stars hotel in Singapore where you’ll play a key role in delivering smooth, well-executed hotel events and functions. You’ll be responsible for setting up, coordinating, and ensuring every event runs seamlessly while providing warm and professional guest service.

What You’ll Be Doing

• Set up function rooms, banquet tables, buffet counters, and refreshment stations based on event requirements

• Ensure all event areas are properly prepared, clean, and ready at least 30 minutes before each function

• Maintain service mise-en-place to support smooth day-to-day operations

• Support full event execution from setup to teardown, including basic billing and post-event reporting

• Supervise and guide junior staff and casual labour when required

• Ensure proper handling and usage of equipment in line with safety and operational standards

• Provide attentive guest service: greet guests, assist with requests, and handle feedback professionally

• Assist with hosting, cashiering, and bartending duties when required

• Act as a runner to support coordination between function rooms and service areas

Who We Are Looking For

• Minimum 1 year of banquet experience in a 5-star hotel environment

• Candidates with similar experience are preferred

• Minimum secondary school qualification

• Fluent spoken English with basic written communication skills

• Positive attitude with strong service mindset and good interpersonal skills

• Comfortable working in a fast-paced, high-pressure hospitality environment

Salary & Others

• Salary: $3,200 – $3,300 per month

• Medical Benefits, AWS (13th month bonus), Variable Bonus, Birthday Leave, Hotel Staff Discounts 
  (If applicable)

• 5-day work week

• Shift-based schedule (including nights, weekends, and PH)

Hey Rocket Pte. Ltd. (EA 21C0816)
Angel Chia (R25126511)

Role and Responsibilities

1. To ensure the overall cleanliness and tidiness of the guest rooms and public areas to ensure a welcoming hospitality.

2. Collection and signing in and out the keys for assigned areas.

3. To ensure that trolleys are fully stocked with linens and supplies needed for room cleaning.

4. Ensuring that guests’ rooms and check-out rooms are cleaned in accordance with the housekeeping requirements.

5. Replenishing of room supplies and toiletries for guest rooms and check-out rooms to ensure guests’ satisfaction.

6. Cleaning and maintaining the maid pantry and service area daily.

7. Removal of all dirty service trays & trolleys, cutleries and crockeries from guest corridors.

8. To check that all room status is the same as the Room Attendant daily report.

9. Responsible for cleaning of 15 rooms daily on average.

10. Reporting of any maintenance defects to the housekeeping office.

11. Reporting of any lost and found to the relevant department for their necessary actions.

Job Responsibilities

Execute Butler core tasks
• Takes accountability and ownership with every guest assigned in ensuring purposeful engagement and butler presence in each of their stay
• Diligently studies the guest profile of incoming arrivals, including but not limited to checking on guest history, conducting research on internet or social media platforms, sending out pre-arrival email and respond promptly, making amenities requisition, assisting with guests requests effectively over the phone, taking in-room dining orders, placing the order over POS (Point of Sales) system, dispatching job to floor butler as and when required, coordinating among internal and external stakeholders/vendors via MS Teams, messaging and other operational-related systems
• Responds to guest professionally in-person, over the phone, emails, and messaging systems
• Assists with limousine/taxi bookings, dining, attractions and entertainment reservations/ticket purchase, and any other guest queries/requests
• Prepares thoughtfully each suite, conducts seamless arrival meet and greet and in-suite check-in, customizes suite orientation, offers welcome drink, initiates unpacking service and customizes itinerary based on guest’s preferences
• Serves and replenishes amenities, facilitates daily make-up room and turndown services, assists with laundry services, performs shoe-shining, and purposefully notes down preferences through observations and interactions
• Makes appropriate dining recommendations, proficiently takes in-room dining order, promptly serves the order and organize clearance of soiled dishes
• Orchestrates celebrations for guest with special occasions with creativity and customization
• Proactively connects with guests for pre-departure arrangement, initiates packing assistance, booking of limousine, luggage assistance, ensures accuracy of bill settlement and conducts a seamless check-out and fond farewell
• Addresses any security incidents and feedback to Butler Management
• Resolves feedback and guest challenges with good standard
• Rotates to any taskforce when operationally required
• Rotates to Butler Command Center as and when designated (located at Perennial Business Centre)
• Adapts to changes and ensure adherence to organizational operating procedures and service standards
• Performs any other duties and responsibilities as and when assigned by Management

Perform Service and Operational Excellence
• Performs all tasks with accordance to Forbes 5 stars standards and guidelines
• Always exhibits exceptional service to guests and fellow employees
• Ensures handover between shifts are communicated effectively
• Attends daily pre-shift briefing and post-shift debrief, and job-related trainings
• Obtains and keeps Guest/VIP preferences up to date in OPERA and individual profile sheet along the stay journey – Pre-arrival, arrival, in-house, departure, post-departure, and return stay
• Maintains cleanliness of front and back of house (lift lobbies, corridors, storage rooms, offices, pantries, etc.)
• Stays up to date on internal promotions and local offerings
• Adheres to department’s grooming standards and professional disposition
• Recommends innovative ideas to enhance guest journey
• Suggests improvements towards butlers’ efficiency and effectiveness

Apply Operational Risks
• Adheres to Workplace Safety and Health (WSH) policies, practices, and procedures
• Monitors activities in both front and back of the house; reports any suspicious characters, items, and/or activities to Security Department
• Responds to emergency situations and reports to Butler management
• Able to understand Butler Services Risk assessment forms and assist the Manager on Duty to collect all specific details
• Handles luggage/baggage lifting, placement or other related requests such as moving or storing the items.
• Lengthy periods of standing, walking; seating or taking stairs may be required
• Moves operational equipment or other items may be requested. This includes constant movement with the Butler trolleys, pushing and carrying items
• Able to perform under high stress level and able to deal with challenging guests/situations

Participate Employee Engagement
• Holds the values of One MBS (Marina Bay Sands) culture
• Works cohesively and respectfully within the department
• Ensures a collaborative working relationship with other departments and vendors
• Self-motivates for continuous self-learning and development

Involve in Documentation, Financial and report management
• Attends scheduled departmental meetings as required
• Reviews systems and processes for workflow and productivity improvement
• Performs administrative duties such as inventory and filing of reports as required based on the assigned duties given within the Paiza Butler Tea
• Observes the usage of supplies to ensure that it is within budget and minimize wastage
• Contributes ideas in support of the company vision, mission, value, and guiding principles
• Actively involves in Sands Cares and sustainability programmes to drive organisational initiatives

Job Requirements

Education & Certification
• Diploma or Degree in Hospitality or Tourism Management preferred

Experience
• Minimum 1 year experience in relevant experience

Other Prerequisites
• Proficient in the use of Property Management System and all relevant property management and operational systems, such as FCS, LDS, and Point of Sales (POS) Systems.
• Proficient in using Microsoft Office applications
• In-dept knowledge of Marina Bay Sands is mandatory
• Good knowledge of Singapore, the difference of multi-cultures, sights, attractions, and dining
• Excellent communication skills in English and Vietnamese are essential as the role will require to serve Vietnamese-speaking guest
• Ability to speak other language(s) is an advantage
• Be flexible and willing to work on any day and any shift (shift rotation is based on operational demands)
• Possesses exceptional interpersonal skills and attentiveness to details
• Works well with a team and supports proactively
• Focuses on service with an eye for detail
• Prioritizes and organizes work efficiently
• Self-motivates and with a positive “Can Do” mindset
• Acts with integrity and high professionalism
• Embraces and adapts supportively to changes
• Self-confidence and charisma, able to engage in personal conversation with Guest in a professional manner
• Ensures security and confidentiality of guest and hotel information
• Embraces and responds to changes effectively
• Understands the needs of international luxury travellers
• Multicultural understanding

About the Restaurant

The historic Long Bar is where the Singapore Sling, widely regarded as the national drink, was first created in 1915. The rich, earthy decor of the two-storey bar is inspired by Malayan life in the 1920s and the famous counter gleams amid decorative motifs that transport us to a tropical plantation.

While men sipped whisky or gin at Long Bar, etiquette forbade women from drinking alcohol in public. In 1915, Raffles bartender Ngiam Tong Boon crafted a cocktail that resembled fruit juice but was cleverly laced with gin and liqueurs. The grenadine and cherry liqueur in the cocktail lend its now-famous rosy hue, which made it socially acceptable for women and an instant success. With that, the Singapore Sling was born, and over a century later, remains one of the world’s most iconic cocktails.

Job Description

The Mixologist is the backbone of Long Bar, leading the venue personality and soul. The Mixologist assists the Head bartender in supervising the bar operation and service standards of the bar to meet and exceeds guest’s bar experience expectations.

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Supports Head bartender in maintaining the quality and consistency of beverage and hospitality at the outlet. 
• Supports Head bartender in providing world-class hospitality and drink making. 
• Ensures operating par stock for OS&E and beverage. 
• Adheres to bar Standard Operating Procedures. 
• Adheres to bar recipe in Material Control created by Head bartender. 
• Ensures maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.  
• Ensures bar/outlet and related areas and hygiene are kept to HACCP standard and requirement. 
• Ensures cleanliness and appearance of the bar/outlet and related areas at all times and take immediate action if needed or required.  
• Supports Head bartender in Food & Beverage training platform for all bar colleagues. 
• Supports Head bartender in Raffles Hotel Singapore beverage programs through Public Relation, media and industry outreach.  
• Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Sevenrooms, FutureLog, etc.). 
• Is present in the bar/outlet during all key operation periods. 
• Achieves or exceeds bar/outlet’s goal and sales target. 
• Always demonstrates professionalism and ethic at all times.  

Provides a Leading and Consistent Guest Experience  

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guests’ database. 
• Handles guest complaints and comments competently and swiftly. 
• Supports Head bartender and the bar team to deliver exceptional guest experience and in accordance to MOQ, Forbes and LQA Standards.  
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.  
• Maintains levels of confidentiality and discretion of the guest, colleague, and operator at all times.  

Management and Leadership of Outlet

• Supports Head bartender and demonstrates as a role model for the bar team.  
• Colleague support and guest service during all major meal periods. 
• Supports the team to be consistent in service standards and deliver excellent service standards. 
• Supports colleagues to achieve common goals and build a strong team work. 
• Displays cultural affinity and shows empathy to all team members.  
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions.  
• Actively enforces colleague motivation and team building. 
• Observes colleague’s individual performance, grooming, punctuality. 
• Provides a level of Safety and Security for guests and colleagues.  
• Assists in recruitment, inducts and trains the team who are competent and confident. 
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards. 
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises Food & Beverage Operations Manager on topics of importance. 
• Attends monthly departmental meeting and communicates with the team. Follows up on projects assigned if any.  
• Checks daily opening and closing duties. 

Marketing Plan and Revenue Management

• Comfortably and confidently answers questions and attends to queries or feedback regarding Raffles Hotel Singapore or bar/outlet. 
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc. 
• Implements appropriate and effective measures to improve control of costs, expenses, and labour. 
• Ensures all reports generated are accurate before submission. 

Training, Learning and Development of the Team

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution. 
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.  
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month. 
• Guides the departmental orientation for new hires. 
• Ensures that colleagues are aware of hotel rules and regulations. 
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene. 

Other Responsibilities  

• Performs any other duties that may be assigned by the Head of Department. 
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency. 
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong. 
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect. 
• Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts. 
• Performs any other duties and responsibilities that may be assigned. 

Candidate's Profile

• At least 1 years of experience in craft cocktail programs. 
• At least 2 years of supervisory experience with similar standing or profile. 
• In-depth knowledge of classic/international cocktails, spirits and hospitality. 
• Proficient in Microsoft Office and basic POS management.  
• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders. 
• Service oriented with an eye for details, passion and innovative for Food & Beverage. 
• Ability to work effectively and contribute in a team across divisional borders.  
• Good presentation and influencing skills.  
• Able to work and thrive within a culturally diverse environment.  
• Flexible and able to embrace and respond to change effectively.  
• Ability to work independently and has good initiative in dynamic environment. 
• Self-motivated and energetic. 
• Flexible and adaptable to different working locations. 
• Inspiring and people person. 
• Innovates and set trends.  
• Builds strong rapport and coordinates approached with other departmental colleagues. 
• Creative thinking and solution-oriented. 
• Thrive in large scale operation and high volume operation.  

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.