Total 2 Fresh/Entry Level credit controller job vacancies in Indonesia

The Rooms Controller cum Guest Relations Executive is responsible for managing room inventory, monitoring reservations, and optimizing room allocation while delivering exceptional guest service. This role bridges operations and guest relations to ensure both efficient hotel performance and memorable guest experiences.

Key Responsibilities:

1. Rooms Control / Inventory Management

• Monitor room availability, reservations, and room status on a daily basis.
• Ensure optimal room allocation to maximize occupancy and revenue.
• Coordinate with housekeeping, front office, and reservations to maintain accurate room inventory.
• Prepare daily, weekly, and monthly rooms reports, including forecast and occupancy analysis.

2. Guest Relations

• Welcome and assist VIP and walk-in guests.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Coordinate special arrangements for guests (e.g., birthdays, anniversaries, VIP services).
• Maintain positive guest feedback and strive to exceed guest expectations.

3. Coordination & Communication

• Liaise with housekeeping, reservations, and concierge to ensure smooth operations.
• Communicate any room status changes, maintenance issues, or guest requests to relevant departments.
• Assist in training and guiding junior front office and guest relations staff.

4. Reporting & Analysis

• Maintain accurate daily room inventory and revenue reports.
• Provide insights on occupancy trends and suggest strategies to optimize room usage.
• Assist management in improving operational efficiency and guest satisfaction metrics.

Qualifications & Skills:

• Diploma or degree in Hospitality / Hotel Management or related field.
• Minimum 2–3 years experience in Front Office, Reservations, or Guest Relations.
• Excellent communication and interpersonal skills.
• Proficiency in PMS software (Opera) and MS Office.
• Ability to multi-task, prioritize, and work under pressure.
• Detail-oriented, organized, and guest-focused.

• Birthday Leave
• Compassionate Leave
• Maternity / Paternity Leave
• Free Duty Meals

Job Responsibilities

• Guide customers through available loan products and explain financial solutions clearly

• Assist customers with the full application process, including form completion and document verification

• Handle product enquiries and provide accurate information on requirements, eligibility, and processing timelines

• Maintain high standards of customer experience, ensuring every interaction is professional and service-oriented

• Build rapport with customers and support them in making well-informed decisions

• Ensure compliance with company procedures and industry guidelines

• Manage daily branch duties such as queue flow, basic administrative tasks, and service reporting

• Work closely with teammates to maintain smooth branch operations across both locations

• Rotate between Bugis and Hougang branches on a scheduled basis

Requirements

• Strong communication skills and a customer-centric mindset

• Providing a Great, reliable, and professional attitude when dealing with walk-in customers

• Applicants must be able to work in Hougang (Near MRT)

• Able to work a shift schedule, including at least one weekend day each week

• Able to follow structured processes and handle documentation accurately

• Responsible, and able to work both independently and as part of a team

• Prior experience in loan advisory, financial services, or customer service is an advantage — but not mandatory (training provided)

Benefits

• Stable monthly salary with increment upon confirmation

• 5-day work week with one guaranteed weekend off

• Comprehensive on-the-job training

Interested candidate, kindly click on APPLY NOW

We regret that only short-listed candidates will be contacted shortly.

EA License No. | 12C6253

EA Registration No. | R1105417

EA Personnel | Chia Meng Yong ( Kenny )