Total 172 job vacancies by Sourceo Pte. Ltd.

Responsibilities

The Senior/Reservation Sales Executive is responsible for the management of all hotel room bookings from all channels and ensures an up-to-date record of all reservations and requests made. He/She liaises with bookers and hotels to ensure a smooth pre- arrival experience. Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels and 9 Serviced Residences. 

• Handle all reservations received timely and accurately according to established SOPs.
  
• Liaise with bookers and hotels to ensure a smooth pre-arrival experience.
  
• Maintain up-to-date information on all hotel-related information including promotions.
  
• Utilize upselling techniques to maximize revenue opportunities.
  
• Ensure proper filing and recording of all correspondence.
  
• Ensure compliance with the department’s policies and procedures.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Minimum Diploma in any field
  
• Knowledge in Property Management System will be an advantage
  
• Proficient in MS Office, email system, reservations system will be an advantage
  
• Display high level of customer service
  
• Possess strong communication and administration skills
  
• Able to adapt in a fast-paced environment.
  
• Able to work independently as well as a team
  
• Able to work shifts, including weekends and public holidays (off-in-lieu if work on Public Holidays)

Responsibilities

• Chauffeurs CEO and his family in a comfortable, safe and efficient manner.
  
• Be aware of road and traffic conditions and suggest alternative routes when neccessary
  
• Ensures that car is clean and well-maintained at all times
  
• Ensures timely vehicle maintenance, either directly or indirectly through third party service providers
  
• Be punctual and safety conscious at all times
  
• Carry out other duties assigned from time to time
  

Requirements

• Possess valid Class 3 license with clean and safe driving record
  
• Minimum 3 years of relevant experience with continental cars
  
• Good grooming and personal hygiene
  
• Able to start work at 7.30am and work overtime; including weekends and Public Holidays where necessary
  
• Upholds strict level of confidentiality
  
• IT savvy (E.g knowledge of using GPS for navigation/ Google Maps, Whatsapp or any other mobile applications)
  

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
  
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
  
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
  

Requirements

• Minimum Diploma in Hospitality
  
• Able to perform rotating shifts
  
• Positive attitude and outgoing personality and good public relations skills
  
• Previous experience in hospitality and Opera knowledge will be advantageous

Responsibilities

• Operational Oversight: Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
  

• Team Supervision: Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and project a positive corporate image to guests.
  

• Guest Service: Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
  

• VIP Management: Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms, and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.
  

• Administrative Duties: Check the Logbook for messages and follow-up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints.
  

• Reporting & Coordination: Monitor housekeeping discrepancy reports and take corrective actions when necessary.
  

• Security & Safety: Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
  

• Financial Duties: Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
  

• Staff Development: Take charge of training all reception staff members, including planning, organizing, and conducting on-the-job training.
  

• Outlet Supervision: Conduct spot checks on outlets in the absence of the Outlet Manager.
  

• Revenue Optimization: Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
  

• Emergency Response: Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.
  

• General Support: Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Education: Minimum Diploma in Hospitality, Tourism, or related field.
  

• Experience: At least 2–3 years of Front Office or supervisory experience in the hotel industry.
  

• Technical Skills: Proficient in Opera PMS or other hotel management systems.
  

• Certifications: Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
  

• Soft Skills: Strong leadership, communication, and problem-solving skills.
  

• Aptitude: Service-oriented with the ability to handle guest feedback and operational issues effectively.
  

• Professionalism: Well-groomed and professional in appearance and demeanor.
  

• Flexibility: Willing to work rotating shifts, weekends, and public holidays.

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries.
  

• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures.
  

• Establish contacts with house guests/long-staying guests and renders assistance when necessary.
  

• Make courtesy calls to guests.
  

• Requisite and keep stock of promotional materials for daily operations.
  

• Ensure efficient and courteous services in baggage, transport handling and general enquiries.
  

Requirements

• O-Level or equivalent.
  

• Willing to perform rotating shifts.
  

• Positive attitude with outgoing personality and good communication skills.
  

• Experience in hospitality and knowledge of Opera will be advantageous.
  

Available Location: Oasia Hotel Novena

Responsibilities

Portfolio: Orchard Rendezvous Hotel, Rendezvous Hotel Singapore, Vibe Hotel Singapore Orchard and Quincy Hotel.

• Promote the property through networking, cold calling, site inspections and presentations.
  

• Manage bookings for individual and group businesses.
  

• Implement sales strategies to achieve revenue targets and profitability.
  

• Respond promptly to all telephone and walk-in enquiries about events and catering space.
  

• Conduct tours of the property with event planners and potential guests/customers.
  

• Update the operations of the property, market trends and competition.
  

• Hunt for new sales leads.
  

Requirements

• Bachelor’s degree / Diploma in Hospitality Management or related field.
  

• 0–4 years of catering sales and event management experience.
  

• Ability to manage and support catering accounts and events.
  

• Strong negotiation and communication skills.
  

• Knowledge of hospitality CRM and catering systems.
  

• Assist in preparing proposals, contracts, and event orders.
  

• Good organizational and time management skills.
  

• Ability to build and maintain client relationships.
  

• Event coordination and on-site support.

Responsibilities

Reporting Structure:

Reporting to the Area Director of Revenue Management, you will be part of a performance-driven revenue management team that manages serviced residences and hotels in Singapore.

Role Purpose:

In your role, you will support the Area Director and Area Revenue Manager by leading the analytics and insight generation agenda for the Serviced Residences portfolio. You will transform raw data into actionable intelligence through dashboards, analysis, and forecasting, empowering the team to make informed and forward-looking decisions revenue decisions.

1. Analytics & Insights

• Design, develop, and maintain BI dashboards that integrate booking pace, demand signals, segment mix, and market benchmarks.
  

• Provide variance analysis across key KPIs ($ADR$, $RevPAR$, Occupancy, channel mix, segment contributions).
  

• Analyze LOS (Length of Stay) patterns, segment mix, and demand trends to identify risks and opportunities.
  

• Conduct scenario modelling (e.g., impact of group bookings, seasonal promotions, segment displacement).
  

• Proactively highlight anomalies and emerging risks to the Area Director of Revenue Management and Area Revenue Manager.
  

2. Forecasting & Budgeting

• Build and maintain forecast models tailored to SR/RS portfolio, using analytical insights to strengthen accuracy.
  

• Provide forecast inputs to budget cycles, renewal decisions, and portfolio planning.
  

3. Process & Automation

• Identify manual reporting tasks suitable for automation, implementing streamlined solutions.
  

• Standardize reporting templates and ensure consistency across the portfolio.
  

• Collaborate with IT and corporate teams on BI enhancements, ensuring dashboards evolve with business needs.
  

4. Strategic Support

• Provide analytical support for revenue meetings, management reports, and commercial reviews.
  

• Translate analytical findings into insights to support tactical and strategic decision-making.
  

• Partner with Sales and Marketing teams by quantifying outcomes of promotions, contracts, and campaigns.
  

Objectives & Impact

• Elevate revenue reporting by increasing analytical depth with robust analytics and forward-looking insights.
  

• Provide actionable insights to the Area Director and Area Revenue Manager to stay ahead of market shifts.
  

• Continuously improve efficiency by reducing manual effort through automation, standardization, and process improvements.
  

• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Degree in Business, Finance, Hospitality, IT or related discipline.
  

• No experience is required.
  

• Good analytical and numerical skills with the ability to interpret data and derive actionable insights.
  

• Proficient in Microsoft Excel (pivot tables, lookups, scenario modelling, automation techniques).
  

• Familiarity with BI and visualisation tools (e.g., Power BI, Tableau) and hotel systems (HMS, PMS/CRS, RMS) will be an advantage.
  

• Good understanding of revenue management concepts including segmentation, channel mix, displacement analysis, and forecasting.
  

• Good presentation skills with the ability to simplify complex analysis into clear recommendations.
  

• Detail-oriented and proactive, with the ability to identify anomalies and trends.
  

Responsibilities

• Responsible for overseeing the M&E aspects of the assigned properties including the efficient and orderly running of the engineering office, workshop and all M&E plant rooms.
  
• Lead a team of engineering staff to attain the highest level of operational efficiency and service delivery
  
• Plan and implement preventive and corrective maintenance programme for M&E installations and systems
  
• Review all M&E maintenance contracts, agreements and insurance policies
  
• Carry out systematic inspection and audit of the property M&E plants and premises
  
• Liaise with statutory authorities on M&E licenses, installations and checks of the assigned properties
  
• Oversee asset enhancement/upgrading works
  
• Assist in preparing cost estimates, work specifications, quotations, tender recommendations, and contract documentation
  
• Conduct regular inspections of common areas, public walkways, façades, plant rooms, and air‑conditioning equipment, ensuring timely rectification of defects
  
• Ensure compliance with workplace safety procedures, fire safety requirements, and statutory regulations
  
• Update and maintain work order status in the Computerised Engineering/Maintenance Management System (e.g. CEMS)
  

Requirements

• Degree in Mechanical, Electrical Engineering or equivalent
  
• At least 5 years of relevant experience or in hospitality industry with prior experience in a supervisory or team‑lead role 
  
• Strong leadership and decision making-skills, and able to maintain high service standards levels
  
• Good communication skills and team player
  
• Fire Safety Manager and Green Mark Manager certifications will be advantageous
  
• Able to work under pressure and respond effectively to emergencies

Responsibilities

• Provide administrative support to the various Heads of Department by encoding correspondence, reports & documents, handling or screening of incoming calls and random visitors, setting meeting with various departments and clients.
  
• Assist in raising Purchase Requisitions and monitoring purchase related items including but not limited to Goods Received/Service Accepted (GRSA) and capex progress monitoring for all departments.
  
• Acts as liaison between various departments and Hotel manager and make follow-ups to different departments, company, person any pending documents as requested by the Head of Departments including the status thereof.
  
• Schedules and coordinates appointments, meetings and events, including registration and travel arrangements as necessary.
  
• Assists with customer inquiries and problem resolution as well as completion of management reports which requires input from all departments as well as monitoring guests’ reviews and staff compliments.
  
• Manage all inward and outward correspondence of the hotel to ensure timely and accurate receipt and dispatch of the same.
  
• Set-up and maintain Management Office’s correspondence files and ensure safe custody and confidentiality.
  
• Stock up stationery and ensure all office/equipment are of good working conditions.
  
• Provides support in ensuring all compliance matters are adhered to in accordance with the guidelines set out.
  
• Any other responsibilities or projects assigned by the Hotel Manager and Heads of Department.
  

Requirements

• Minimum of 2-3 years of experience in a similar position at this level.
  
• Demonstrated experience providing administrative support in a fast-paced, multi-task environment.
  
• Excellent organizational, interpersonal, and communications skills
  
• Ability to handle internal and external contacts at all levels with sensitivity and professionalism.
  
• Strong ability to maintain and treat highly confidential information with absolute discretion.
  
• Very presentable, with an approachable yet confident personality, demonstrating flexibility and a positive can-do attitude.
  
• Highly adaptable, resilient, and able to work under pressure and meet tight deadlines with limited supervision and minimal direction.
  
• Maintains high performance standards: ensuring that all work is effectively complete, monitors the progress of work against schedules and departmental requirements, works effectively by using a highly collaborative style

Responsibilities

Portfolio

• Properties: Amoy Hotel, The Clan Hotel, Oasia Hotel Downtown, Oasia Hotel Novena.
  

Professional Representation

• Represent the hotel professionally by upholding proper grooming standards, conduct, and the ability to present the hotel product and services effectively.
  

Sales Operations

• Daily Activities: Conduct telemarketing, sales calls, hotel visits, entertainment, and virtual presentations.
  

• Lead Generation: Generate new sales leads/prospects and establish new accounts to grow the client base.
  

• Client Relations: Foster and maintain relationships with existing clients through sales calls and regular site inspections to maintain loyalty.
  

• Enquiry Management: Manage leads and enquiries and provide suitable solutions promptly.
  

Systems & Reporting

• Tools: Be familiar and diligent with various company systems and sales tools (e.g., property management system, CRM, booker loyalty).
  

• Communication: Provide timely updates to superior and team on activities and market information.
  

• Analysis: Review account portfolio regularly and present to management to provide analysis of each account and forward action plans.
  

Compliance & Collections

• SOPs: Compliance with statutory regulations and internal guidelines/SOPs.
  

• Finance: Follow up with clients whose payments are outstanding and overdue.
  

Requirements

• Education: Diploma or Degree in Sales and Marketing.
  

• Experience: Those with relevant experience are welcome to apply.
  

• Interpersonal Skills: Excellent communication, networking, and organisational skills.
  

• Technical Skills: Strong negotiation and presentation skills.
  

• Resilience: Able to work well under pressure in a fast-paced environment.

Responsibilities

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
  
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests.
  
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
  
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.
  
• Check the Logbook for messages and follow up actions at the beginning of each shift.  Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
  
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
  
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
  
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
  
• Conduct spot checks on outlets in the absence of the Outlet Manager.
  
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
  
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Minimum Diploma in Hospitality, Tourism, or related field.
  
• At least 2–3 years of Front Office or supervisory experience in the hotel industry.
  
• Proficient in Opera PMS or other hotel management systems.
  
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
  
• Strong leadership, communication, and problem-solving skills.
  
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
  
• Well-groomed and professional in appearance and demeanor.
  
• Willing to work rotating shifts, weekends, and public holidays.
  

Village Cluster

• Village Hotel Albert Court
  
• Village Hotel Bugis
  
• Village Hotel Changi
  
• Village Hotel Katong

Responsibilities

​

The Executive, Service Quality drives the execution and continuous improvement of service quality across Far East Hospitality by translating data, audits, and guest feedback into actionable insights and operational improvements.

The role partners closely with properties to strengthen service delivery at key touchpoints, ensures consistency with brand standards, and reinforces a culture of service excellence through structured audits, performance tracking, and recognition platforms.

Service Audit & Performance Tracking (35%)

• Execute and coordinate Quarterly Service & Brand Standard Audits across all properties
  
• Consolidate, analyse, and present audit findings with clear insights and recommendations
  
• Track and follow up on property action plans to ensure accountability and timely closure
  
• Identify recurring service gaps and recommend improvement actions
  
• Enhance audit processes through digitalisation and continuous improvement
  

Service Standards & Guest Experience Enhancement (35%)

• Partner with property teams to strengthen service delivery at key customer touchpoints (e.g., arrival, stay, service recovery)
  
• Support implementation of FEH service culture and standards through onboarding and engagement initiatives
  
• Contribute to service culture campaigns (e.g., Daily Dose, engagement activations)
  
• Support execution and analysis of Customer Engagement Surveys (CEI)
  
• Work with brands leaders to ensure consistency and enhancement of brand experience standards
  

Service Excellence Recognition & Awards (20%)

• Coordinate and drive participation in internal and external service excellence awards
  
• Manage end-to-end submission process, including collation of materials, storytelling, and alignment with judging criteria
  
• Partner with properties to identify and nominate strong candidates or initiatives
  
• Organise and execute the annual Hall of Excellence, including coordination, communications, and event support
  
• Leverage recognition platforms to reinforce service excellence behaviours and motivate teams
  

Insights & Continuous Improvement (10%)

• Analyse guest feedback, audit outcomes, and survey data to identify trends and opportunities
  
• Translate insights into actionable recommendations to improve service performance
  
• Support cross-functional initiatives to enhance service quality and operational effectiveness
  
• Leverage digital tools and AI to improve reporting efficiency and insight generation
  

Others

• Perform any other duties assigned by supervisor, carrying them out diligently and professionally.
  

Requirements

• Degree in Customer Service, Hospitality or related field
  
• 1–3 years’ experience in Customer Experience, Service Quality, Hospitality, or related field is preferred, otherwise those who has no experience are welcome to apply
  
• Proficient in Microsoft PowerPoint, Excel, and Office Suite
  
• Strong data analysis and reporting skills with ability to translate insights into action
  
• Familiarity with guest feedback platforms (e.g., Revinate), survey tools, and dashboards
  
• Experience in event coordination or project management is an advantage
  
• Working knowledge of Generative AI tools to enhance reporting and productivity
  
• Analytical, structured, and detail-oriented
  
• Strong communication skills (written and verbal) with ability to influence stakeholders
  
• Organised with strong project management and coordination capabilities
  
• Proactive with high ownership and follow-through
  
• Collaborative and confident engaging both corporate and operational teams
  
• Passionate about service excellence and people recognition

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
  
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
  
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
  

Requirements

• Minimum GCE 'O' Level
  
• Able to perform rotating shifts
  
• Positive attitude and outgoing personality and good public relations skills
  
• Previous experience in hospitality and Opera knowledge will be advantageous
  

Location Available: 

• Orchard Rendezvous Hotel 
  
• Rendezvous Hotel Singapore
  
• Vibe Hotel Singapore Orchard

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
  
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
  
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
  

Requirements

• Minimum Diploma in Hospitality
  
• Able to perform rotating shifts
  
• Positive attitude and outgoing personality and good public relations skills
  
• Previous experience in hospitality and Opera knowledge will be advantageous
  

Available Location

• Oasia Hotel Downtown
  
• The Clan Hotel

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
  
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
  
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
  
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
  
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
  
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
  
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
  
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
  
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Minimum Diploma in Hospitality, Tourism, or related field.
  
• Prior experience in Front Office or Guest Services preferred.
  
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
  
• Leadership qualities with the ability to guide and support team members.
  
• Well-groomed and professional in appearance and conduct.
  
• Willing to work rotating shifts, weekends, and public holidays.
  

Locations Available: 

• Village Hotel Albert Court
  
• Village Hotel Bugis
  
• Village Hotel Changi
  
• Village Hotel Katong