Total 8 job vacancies by PRISM+

Sebagai sebuah syarikat elektronik yang berkembang pesat, kami sedang mencari calon yang boleh menunjukkan kepakaran mereka dalam membentuk asas kukuh untuk pasukan perkhidmatan kami, terutamanya dalam bidang pemasangan dan perkhidmatan penghawa dingin (Air Con). Juga berperanan sebagai menjadi sumber teknikal utama untuk pasukan perkhidmatan pelanggan kami, membantu mereka bagi memastikan penyelesaian yang lancar dan cepat.

Tanggungjawab Juruteknik Penghawa Dingin termasuk tetapi tidak terhad kepada

• Memasang, memeriksa, menyelenggara, dan membaiki pelbagai jenis dan jenama penghawa dingin komersial dan kediaman.
• Melaksanakan penyelenggaraan preventif berkala dan kerja-kerja pembetulan pada sistem penghawa dingin.
• Mencari punca masalah elektrik dan mekanikal jika ada kerosakan.
• Melaksanakan kerja-kerja membaiki seperti penggantian kompresor penghawa dingin, motor, kipas, dan lain-lain.
• Mengesyorkan kerja-kerja membaiki yang sesuai dan penambahbaikan kepada pelanggan.
• Melaksanakan servis penghawa dingin di kediaman dan premis komersial pelanggan yang termasuk pencucian kimia, pemeriksaan gas, dan perkhidmatan penyelenggaraan umum.
• Memastikan semua kerja-kerja mematuhi standard alat dan Akta Kesihatan dan Keselamatan.
• Melaporkan harian dan mingguan kepada pengurus terus.
• Sebarang tugas lain yang diperlukan oleh penyelia segera.

• Pengalaman praktikal dalam pemasangan, penyelenggaraan (termasuk mencuci kimia), mengesan masalah, dan membaiki penghawa dingin.
• Mampu melakukan kerja fizikal.
• Penguasaan asas bertutur dan menulis dalam Bahasa Melayu dan Bahasa Inggeris
• Lesen memandu GDL.
• Pengalaman minimum 1 tahun diperlukan.
• Selesa bekerja 5.5 hari (Isnin hingga Jumaat 9 pagi hingga 6:00 petang / Sabtu 9 pagi hingga 1 petang).
• Diutamakan dengan sijil Lesen BCA (Lesen Penghawa Dingin) - Pemasangan Sokongan Struktur Untuk Unit Penghawa Dingin atau yang setaraf / Sijil Kebolehan Khas Malaysia (Diutamakan).

• Kenaikan tahunan dan bonus prestasi.
• Faedah tahunan perubatan.
• Cuti hari jadi.

We are seeking a Performance Marketing Specialist who will be driving the growth of PRISM+ Malaysia by enhancing and optimizing customer experience funnels. Being a high growth electronics company, we are looking for a candidate who will be a passionate strong self-starter to manage PRISM+ Malaysia marketing needs.

This experienced and entrepreneur individual will help us oversee and lead the entire media buying from Facebook Ads, Google Adswords, SEO & SEM and email marketing. This driven person will also need to generate data-driven commercial insights, execute high-budget with constant optimization digital campaigns, and manage advertising platform partners. The candidate will be considered a key member of PRISM+ overseas expansion team and will report to Country Director of Malaysia.


Responsibilities of a Performance Marketing Lead (Malaysia) but are not limited to

• Formulate, execute, and report on paid advertising campaigns on various platforms including but not limited to Facebook, Instagram, Google & Tiktok:
  - Conduct in-depth monitoring and tracking systems using Google Analytics and Google tag manager.
• Reporting on set metrics to generate insights for ads optimization, A/B testing and website improvements.
• Be passionate about copywriting. Analyse and optimize copywriting phrases to achieve different marketing objective of company:
  - Performance marketing copy writing.
  - Press Release copywriting.
  - Product unique selling proposition copywriting.
• Come up with innovative campaigns ideas (partnerships, events, social activation etc.) and for each marketing campaign:
  - Develop compelling and creative concepts adapted to global marketing frameworks.
  - Set campaign objectives and performance targets for each major campaign, with rationale, anticipation of results and ROI.
  - Execute all key aspects of the campaign.
• Proven ability to communicate effectively to drive positive outcomes with key stakeholders (especially design team on creatives requirements).
• Foster strong relationships with external stakeholders (i.e Facebook/Google account managers).

• Proficient in Facebook Ads platform (>3 years of Experience).
• Proficient in Google Adwords, Google Analytics and Google Tag manager (>1 year of Experience).
• Bachelor’s Degree in Business and Marketing, or any relevant course of studies.
• At least 3-4 years’ experience in digital marketing – preferred to be in performance marketing agency or e-commerce company.
• You should have successfully scaled and led result driving marketing campaigns with clear management reporting metrics to measure success.
• Thrives in dynamic, uncertain, and fast-moving environments, a hustler.
• A strong level of passion to understand thoroughly performance advertisement growth metrics.

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow

Role Summary

Own and scale PRISM+’s performance marketing engine across Meta, Google, and emerging channels. You are the growth operator responsible for profitable revenue at scale, balancing spend efficiency, creative velocity, and commercial outcomes.

You will manage a multi-million dollar annual budget, drive incrementality and build a system that sustains PRISM+’s next phase of growth across categories (TVs, appliances, smart home).

1. Revenue & Efficiency

• Own topline revenue contribution from paid channels
• Manage budget allocation across Meta, Google (Search, Shopping, PMAX, Demand Gen)
• Optimize toward MER, contribution margin, and incrementality (not platform-reported ROAS)
• Continuously refine spend vs diminishing returns curves

2. Campaign & Channel Execution

• Architect and run full-funnel campaigns:
• Prospecting (broad, Advantage+/PMAX)
• Retargeting (high-intent + CRM loops)
• Mega sale/event spikes (11.11, BFCM, etc.)
• Drive weekly optimization cadence across all campaigns
• Identify and scale new channels (TikTok, affiliates, marketplaces)

3. Creative-Led Growth

• Partner closely with Creative team to build high-volume testing engine
• Translate performance insights into:
• Winning hooks, formats, angles
• Clear creative briefs (not “make it nicer” feedback)
• Ensure creative refresh velocity keeps pace with spend

4. Data, Attribution & Insights

• Own performance reporting across:
• Platform data (Meta, Google)
• GA4
• Shopify / Salesforce (source of truth)
• Develop clear views on:
• True CAC
• Channel incrementality
• Cross-channel attribution gaps
• Run structured experiments (holdouts, geo tests where possible)

5. Team & Operating System

• Lead and coach 1–2 performance marketers
• Build a weekly operating rhythm:
• Performance reviews
• Testing roadmap
• Budget reallocation decisions
• Establish scalable processes across:
• Campaign launches
• Naming, tracking, QA
• Post-mortems

How Success is Measured

• Revenue growth from paid channels
• Improvement in MER / contribution margin
• Creative testing velocity & hit rate
• Reduction in wasted spend / inefficiencies
• Clear, trusted reporting used by leadership

Who This Role Is For

• You think like an owner, not an operator
• You care about real revenue, not dashboard metrics
• You’re comfortable being accountable for millions in spend and outcomes

• 4–7+ years in performance marketing (DTC or eCommerce preferred)
• Managed >$1M annual ad spend hands-on
• Deep expertise in:
• Meta Ads (Advantage+, creative testing;
• Google (Search, Shopping, PMAX)
• Strong commercial instinct: understands margin, AOV, bundles, promos
• Proven ability to scale spend without killing efficiency

Strong Plus

• Experience in consumer electronics / high consideration products
• Familiarity with Shopee, Lazada, TikTok Shop ecosystems
• Experience with incrementality testing / MMM thinking
• Exposure to creative strategy, not just media buying

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

We are looking for a highly driven and hands-on Director of Operations to lead and scale operational excellence for our Malaysia business. This role will act as a strategic partner to the Malaysia leadership team and support day-to-day execution, operational scalability, and cross-functional alignment.

The role will oversee core operational functions including Supply Chain, Logistics, Warehousing, Reverse Logistics / RMA Operations, and broader operational process management. Over time, the scope may expand into areas such as Air Conditioning Operations, Business Excellence, and Customer Experience.

This position is ideal for someone who thrives in fast-paced, high-growth environments and is equally comfortable solving strategic challenges while diving deep into operational execution.

Responsibilities:

Operations Leadership

• Lead and oversee Malaysia operational functions across warehousing, fulfilment, logistics, reverse logistics (RMA), and supply chain operations.
• Drive operational scalability, efficiency, and process optimisation across all operational touchpoints.
• Build operational frameworks, SOPs, reporting structures, and governance processes to support business growth.
• Partner closely with regional and local stakeholders to align operational priorities with overall business objectives.

Supply Chain & Logistics

• Manage end-to-end supply chain operations including inventory planning, inbound logistics, distribution, and vendor management.
• Monitor and improve key operational KPIs such as inventory health, fulfilment SLA, delivery performance, return rates, and operational costs.
• Identify risks, bottlenecks, and inefficiencies within the supply chain and implement sustainable solutions.
• Work closely with 3PLs, warehouse operators, and logistics partners to ensure service quality and operational reliability.

RMA & Service Operations

• Oversee reverse logistics and RMA operations to ensure timely resolution and positive customer outcomes.
• Improve operational turnaround times, repair/replacement workflows, and escalation management processes.
• Collaborate with customer experience and product teams to identify recurring operational or product-related issues.

Cross-Functional Business Operations

• Support leadership in operational planning, business reviews, and strategic initiatives.
• Drive data-backed decision making through reporting, dashboards, and operational analytics.
• Lead or support operational transformation projects, automation initiatives, and continuous improvement efforts.
• Build and mentor high-performing operations teams across multiple operational functions.

• Bachelor’s degree in Business, Supply Chain, Engineering, Operations Management, or related fields.
• 8–12+ years of experience in operations, supply chain, logistics, or business operations leadership roles.
• Strong experience managing large-scale operational teams within fast-paced, high-growth environments.
• Experience in e-commerce, retail, consumer electronics, FMCG, or direct-to-consumer businesses is highly preferred.
• Strong analytical and problem-solving capabilities with a data-driven mindset.
• Proven track record of improving operational efficiency, scalability, and execution standards.
• Comfortable operating both strategically and tactically in ambiguous or rapidly evolving environments.
• Excellent stakeholder management and cross-functional communication skills.
• Experience managing external vendors, logistics providers, and operational partners.

Sebagai sebuah syarikat elektronik yang berkembang pesat, kami sedang mencari calon yang boleh menunjukkan kepakaran mereka dalam membentuk asas kukuh untuk pasukan perkhidmatan kami, terutamanya dalam bidang pemasangan dan perkhidmatan penghawa dingin (Air Con). Juga berperanan sebagai menjadi sumber teknikal utama untuk pasukan perkhidmatan pelanggan kami, membantu mereka bagi memastikan penyelesaian yang lancar dan cepat.

Tanggungjawab Juruteknik Penghawa Dingin termasuk tetapi tidak terhad kepada

• Memasang, memeriksa, menyelenggara, dan membaiki pelbagai jenis dan jenama penghawa dingin komersial dan kediaman.
• Melaksanakan penyelenggaraan preventif berkala dan kerja-kerja pembetulan pada sistem penghawa dingin.
• Mencari punca masalah elektrik dan mekanikal jika ada kerosakan.
• Melaksanakan kerja-kerja membaiki seperti penggantian kompresor penghawa dingin, motor, kipas, dan lain-lain.
• Mengesyorkan kerja-kerja membaiki yang sesuai dan penambahbaikan kepada pelanggan.
• Melaksanakan servis penghawa dingin di kediaman dan premis komersial pelanggan yang termasuk pencucian kimia, pemeriksaan gas, dan perkhidmatan penyelenggaraan umum.
• Memastikan semua kerja-kerja mematuhi standard alat dan Akta Kesihatan dan Keselamatan.
• Melaporkan harian dan mingguan kepada pengurus terus.
• Sebarang tugas lain yang diperlukan oleh penyelia segera.

• Pengalaman praktikal dalam pemasangan, penyelenggaraan (termasuk mencuci kimia), mengesan masalah, dan membaiki penghawa dingin.
• Mampu melakukan kerja fizikal.
• Penguasaan asas bertutur dan menulis dalam Bahasa Melayu dan Bahasa Inggeris
• Lesen memandu GDL.
• Pengalaman minimum 1 tahun diperlukan.
• Selesa bekerja 5.5 hari (Isnin hingga Jumaat 9 pagi hingga 6:00 petang / Sabtu 9 pagi hingga 1 petang).
• Diutamakan dengan sijil Lesen BCA (Lesen Penghawa Dingin) - Pemasangan Sokongan Struktur Untuk Unit Penghawa Dingin atau yang setaraf / Sijil Kebolehan Khas Malaysia (Diutamakan).

• Kenaikan tahunan dan bonus prestasi.
• Faedah tahunan perubatan.
• Cuti hari jadi.

PRISM+ is a leading smart home and entertainment brand, offering premium TVs, monitors, and home appliances at unbeatable value. We’re looking for a creative and passionate Social Media Intern to support our marketing team. You will play a key role in helping us grow our digital presence across TikTok, Instagram, Facebook, and other platforms through content creation, editing, and platform management.

This is a great opportunity to gain hands-on experience in digital marketing, content strategy, and influencer collaborations in a fast-growing consumer electronics brand.

Responsibilities

• Plan, create, and edit weekly social media content.
• Support content shoots and occasionally manage simple solo shoots.
• Schedule and publish content across TikTok, Instagram, and Facebook.
• Edit short-form videos using Adobe Premiere Pro or CapCut.
• Monitor comments, messages, and online trends daily.
• Assist with influencer/KOL collaborations, affiliate outreach, and ad-hoc events.
• Participate in organic or paid content shoots if comfortable on camera.
• Demonstrates curiosity, openness to feedback, and eagerness to learn.
  

• Undergraduate/Graduate from a local university in Marketing, Mass Communication, or related field.
• Strong interest in social media and digital marketing.
• Familiar with TikTok, Instagram, and current social media trends.
• Comfortable with video editing software (CapCut / Adobe Premiere Pro).
• Creative mindset with willingness to learn and experiment with new content ideas.
• Basic camera skills and confidence in front of the camera.
• Takes initiative and responsibility for assigned work, follows through independently, and treats projects with care and accountability.
• Reliable in meeting deadlines, communicates progress transparently, and takes responsibility for both successes and setbacks.

• Gain real-world experience with a fast-growing consumer brand.
• Hands-on exposure to influencer marketing and campaign planning.
• Work in a collaborative and supportive team.

We are seeking a full-time Customer Service Executive based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays (5 days work and 2 off days on a rotational basis).
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow

Role Summary

Own and scale PRISM+’s performance marketing engine across Meta, Google, and emerging channels. You are the growth operator responsible for profitable revenue at scale, balancing spend efficiency, creative velocity, and commercial outcomes.

You will manage a multi-million dollar annual budget, drive incrementality and build a system that sustains PRISM+’s next phase of growth across categories (TVs, appliances, smart home).

1. Revenue & Efficiency

• Own topline revenue contribution from paid channels
• Manage budget allocation across Meta, Google (Search, Shopping, PMAX, Demand Gen)
• Optimize toward MER, contribution margin, and incrementality (not platform-reported ROAS)
• Continuously refine spend vs diminishing returns curves

2. Campaign & Channel Execution

• Architect and run full-funnel campaigns:
• Prospecting (broad, Advantage+/PMAX)
• Retargeting (high-intent + CRM loops)
• Mega sale/event spikes (11.11, BFCM, etc.)
• Drive weekly optimization cadence across all campaigns
• Identify and scale new channels (TikTok, affiliates, marketplaces)

3. Creative-Led Growth

• Partner closely with Creative team to build high-volume testing engine
• Translate performance insights into:
• Winning hooks, formats, angles
• Clear creative briefs (not “make it nicer” feedback)
• Ensure creative refresh velocity keeps pace with spend

4. Data, Attribution & Insights

• Own performance reporting across:
• Platform data (Meta, Google)
• GA4
• Shopify / Salesforce (source of truth)
• Develop clear views on:
• True CAC
• Channel incrementality
• Cross-channel attribution gaps
• Run structured experiments (holdouts, geo tests where possible)

5. Team & Operating System

• Lead and coach 1–2 performance marketers
• Build a weekly operating rhythm:
• Performance reviews
• Testing roadmap
• Budget reallocation decisions
• Establish scalable processes across:
• Campaign launches
• Naming, tracking, QA
• Post-mortems

How Success is Measured

• Revenue growth from paid channels
• Improvement in MER / contribution margin
• Creative testing velocity & hit rate
• Reduction in wasted spend / inefficiencies
• Clear, trusted reporting used by leadership

Who This Role Is For

• You think like an owner, not an operator
• You care about real revenue, not dashboard metrics
• You’re comfortable being accountable for millions in spend and outcomes

• 4–7+ years in performance marketing (DTC or eCommerce preferred)
• Managed >$1M annual ad spend hands-on
• Deep expertise in:
• Meta Ads (Advantage+, creative testing;
• Google (Search, Shopping, PMAX)
• Strong commercial instinct: understands margin, AOV, bundles, promos
• Proven ability to scale spend without killing efficiency

Strong Plus

• Experience in consumer electronics / high consideration products
• Familiarity with Shopee, Lazada, TikTok Shop ecosystems
• Experience with incrementality testing / MMM thinking
• Exposure to creative strategy, not just media buying