Total 2 job vacancies by Liberty Pte. Limited

Are you a Technology Lead looking to join a collaborative and supportive team within an organisation that strongly encourages employee growth and progression? Do you want to join an organisation that gives you access to technology experts within Liberty and our external partners to help develop your technical capabilities and leverage experts’ knowledge? You will have the opportunity to undertake a variety of virtual and self-paced learning in the Agile, Cloud, Cyber Security, Data and Software Engineering portfolio. You will also have access to listen to LM Tech Learning Podcasts, access to Tech Learning Newsletters + more!

Key Responsibilities

As the Tech Lead, your role is to maintain integrity of existing apps built by our local and solution partner development teams and contribute to the improvement of their design and functional capability. You will create and maintain development standards and a governance framework across our locally developed applications, and ensure adoption of standardized design, development principles and the application lifecycle process.

• Through partnership with global and local teams, develop a standardized development framework, processes and governance capability, ensuring adoption within the organization. Frameworks may vary based on technology and solutions used.
• Develop clear and comprehensive architectural designs on products or systems to ensure consistency, maintainability, and flexibility.
• Ensure quality and reliability: Leverage AI assisted coding to drive productivity, enforce code reviews, drive CI/CD, testing strategy (unit/integration/e2e), observability and monitoring.
• Influence technology choices and provide technical leadership across all locally developed software solutions.
• Review AS IS design documents for applications and third party solutions (SaaS/PaaS) and recommend updates to ensure compliance with development standards and governance.
• Collaborate with developers to document and implement the updated designs, store artefacts in a central repository, and present them at the market solution design forum to ensure knowledge is shared and retained within the organization.
• Manage technical debt: identify, prioritize and drive remediation work alongside feature delivery.
• Ensure security, compliance and performance, best practices are followed. Embed shift-left security model, threat modeling into design reviews earlier in SDLC.
• Track and report engineering metrics (velocity, cycle time, defect rate, availability) and act on them.
• Collaborate with Delivery Leads to plan and deliver work: Develop technical documents and handbooks to accurately represent application design and code; estimate effort, prioritize tasks, drive sprint execution and releases
• Write and review code, implement critical components, and unblock the team through hands-on contributions.
• Mentor and grow engineers: provide feedback, conduct 1:1s, support career development and hiring.

Qualifications and Skills

• Degree in Computer Science, Engineering, or related discipline.
• Strong experience in solution design where common software design principles and patterns have been adopted and implemented.
• 7+ years of direct experience in designing and developing enterprise applications using No Code/ Low code platforms preferably OutSystems. Certified professional.
• If experienced on other No Code/Low Code platforms, must be willing to learn OutSystems within 3–4 months (training provided).
• Proficiency in web and mobile application development No Code/ Low code platforms (Mandatory).
• Deep understanding of No Code/Low Code theories and concepts, like Workflow Automation, Component Reusability, Rapid Prototyping, and integration using REST/SOAP (Mandatory).
• Familiar with microservices architecture and experienced in AWS cloud services.
• Experience with CI/CD tooling (GitHub Actions) and infrastructure-as-code (Terraform, CloudFormation).
• Solid understanding of databases (SQL and NoSQL), caching, and messaging systems.
• Familiarity with testing strategies, automated test frameworks, observability tools (logs, metrics, tracing), unit testing, and conducting code reviews; enforce segregation of non-production and production environments.
• Experience setting up development frameworks, including source/version control (Git), branching strategies, versioning, change management (ServiceNow), and delivery tracking (Jira).
• Strong problem-solving, debugging, and performance-tuning skills.
• Excellent verbal and written communication; comfortable working with cross-functional, local, global, and third-party stakeholders.
• Experience in vendor management.

Role Summary

This role is responsible for handling calls and emails related to in‑scope inquiries across all lines of general insurance business, with a primary focus on motor insurance policies. The role supports customers, agents, and internal stakeholders to ensure timely and accurate service delivery in line with company service standards.

Role Responsibilities

• Manage customer and agent inquiries received via hotline, email, and walk-in channels for all general insurance product lines, with a strong focus on motor insurance
• Respond to queries and provide support for coverage clarification, premium payments, policy renewals, quotations, policy endorsements, Claims-related queries
• Deliver accurate, clear, and customer-friendly responses in line with Service Levels and KPIs
• Identify cases requiring escalation and ensure timely escalation to the relevant teams
• Maintain proper case documentation for all interactions across phone and email
• Perform any additional operational or administrative tasks as assigned

Role Requirements

• Diploma or higher qualification
• Minimum 1 year of call centre or customer service experience
• Preferably 1-2 years of working experience in the insurance industry, especially in motor insurance
• Strong writing skills and ability to communicate fluently in English and Mandarin (to handle Mandarin‑speaking customers)
• Good customer service flair with a professional and empathetic approach
• Proficient in Microsoft Office applications
• Ability to work well in a team, with a positive attitude and willingness to learn
• BCP and PGI certification

Liberty Mutual at a Glance

Headquartered in Boston, Liberty Mutual Insurance Group is a diversified global insurer, being ranked the 8th largest global property and casualty insurer based on 2023 gross written premium. We rank 87th on the Fortune 100 list of largest corporations in the US based on 2023 revenue. We employ 40,000+ people in 29 countries and economies around the world.