Total 10 job vacancies by Epos Pte. Ltd.

Contractual Administration [9 months contract]

Key Responsibilities

1. Onboarding & Asset Management

• Asset Procurement & Issuance: Manage the end-to-end lifecycle including ordering, stock tracking, preparation, and distribution of company assets, corporate apparel, and new-hire onboarding kits (laptops, mobile phones, SIM cards, EZ-Link cards, company t-shirts, and staff name cards). 

• Tech & Account Setup: Assist with basic laptop deployment and user account preparation for all incoming team members.

2. Documentation & General Administration 

• Data Maintenance: Maintain and update internal company records, trackers, and databases with high accuracy.

• Company Correspondence: Assist in generating and drafting official company letters and documentation, such as employment confirmations, resignation acknowledgments, and other corporate correspondence

• General Admin: Support the team with ad-hoc projects, administrative duties, and paperwork as required.

3. Internal Communications & Workplace Culture

• Internal Communications: Assist in crafting internal communications to keep employees informed, engaged, and excited about company events and initiatives.

• Events & Welfare: Support the planning and execution of staff engagement activities, welfare initiatives, and company events.

4. Facilities & Workspace Management

• Workspace & Seating Coordination: Coordinate, maintain, and update office seating arrangements and layouts to ensure optimal space utilization and workspace readiness for new hires.

• Office Supplies & Equipment: Monitor printer functionality, manage printer maintenance, and proactively order printer paper and essential office supplies.

• Facilities Management: Serve as the primary point of contact for office vendors (e.g., water supply, lighting, air conditioning maintenance).

• Office Operations: Ensure the workplace remains fully functional, tidy, and well-stocked.

Requirements & Qualifications

• Experience: Proven experience in an administrative, office management, or operations support role.

• Tech Savviness: Comfortable with basic IT troubleshooting, account creation, and tech setup. 

• Organization Skills: Exceptional multitasking abilities with a knack for keeping databases, office supplies, and physical inventory (like tech and apparel) organized.

• Communication: Strong written and verbal communication skills and coordinating with external vendors.

• Attitude: A positive, collaborative mindset with a proactive, self-starter approach to problem-solving.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

We empower merchants with innovative payment, POS, CRM, and business management solutions that help businesses streamline operations and accelerate growth.

Job Summary

We are seeking a highly driven and energetic Merchant Acquisition Executive to join our Sales team. In this role, you will be responsible for expanding EPOS' merchant network by actively identifying, engaging, and acquiring new merchants across Singapore.

This is a field-based hunting role that requires frequent physical visits to merchant locations. You will proactively approach business owners, understand their operational needs, introduce EPOS solutions, and drive new merchant sign-ups. The ideal candidate is confident in face-to-face sales, enjoys building relationships, and thrives in a fast-paced environment.

Responsibilities

• Prospect, identify, and acquire new merchants through active field sales and canvassing activities.
• Conduct regular physical visits to retail shops, F&B outlets, service providers, and other businesses to generate sales opportunities.
• Build and maintain a strong sales pipeline through cold calling, walk-ins, referrals, networking, and market research.
• Understand merchants' business requirements and recommend suitable EPOS products and solutions.
• Deliver product demonstrations and presentations to prospective merchants.
• Negotiate commercial terms and close sales opportunities effectively.
• Manage the end-to-end sales cycle from prospecting and qualification to onboarding and account activation.
• Collaborate closely with internal teams to ensure smooth implementation and merchant onboarding.
• Maintain accurate sales records, pipeline updates, and activity reports within CRM systems.
• Stay informed about market trends, competitor activities, and merchant needs to identify new business opportunities.
• Consistently achieve and exceed individual sales and acquisition targets.

Requirements

• Diploma or Bachelor's Degree in Business, Sales, Marketing, or a related field.
• 1-3 years of experience in sales, business development, merchant acquisition, or field sales.
• Fresh graduates with strong communication skills and a passion for sales are welcome to apply.
• Comfortable with outdoor fieldwork and frequent face-to-face merchant visits.
• Strong interpersonal, negotiation, and relationship-building skills.
• Self-motivated, resilient, and target-driven.
• Excellent verbal communication and presentation skills.

• Ability to work independently while collaborating effectively with cross-functional teams.
• Proficiency in English; additional languages are advantageous for engaging diverse merchant communities.
• Familiarity with payment solutions, POS systems, fintech, or SaaS products will be an advantage.

Benefits

• Competitive base salary with attractive commission and incentive structure.

• Career growth opportunities within a fast-growing fintech environment.

• Exposure to leading payment and digital commerce solutions.

• Comprehensive training and development programs.

• Collaborative and dynamic work culture.
• Join us in transforming how businesses operate and grow through innovative digital solutions.

Join Singapore's Largest POS Company!

Backed by Ant International, EPOS is the partner of choice for SMEs looking to adopt new technology.

Your Role

• Engage highly qualified inbound leads and excite potential customers.
• Build relationships with SME and startup founders on a daily basis.
• Engage SMEs to digitalize and supercharge their business with EPOS.
• Conduct sales presentations and product demonstrations to potential clients.
• Follow up closely to ensure excellent pre-sales and post-sales account servicing.
• Work collaboratively with our highly successful Marketing and Sales teams.

About You

• You're a fantastic communicator and people person.
• You're driven, motivated and committed to success.
• You're enthusiastic and willing to learn.
• You enjoy meeting new people
• Training will be provided and no prior experience is required.

Why Work with EPOS

• Career development based on performance and not length of service
• Clear career progression based on achievable milestones
• Attractive salary with uncapped commissions
• Weekly coaching and training from sales management
• Immerse in a vibrant startup environment working with fellow startups and SMEs.
• Dynamic and friendly environment – Not for the dull and boring!

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

About This Role

EPOS is looking for a Technical Specialist to join our Operations team and support both internal office functions and external technical deployments. This is a hands-on, multi-faceted role where you’ll be involved in project rollouts (especially POS systems), network-related troubleshooting, and supporting our overseas intern technician team.

You’ll play a key role in ensuring smooth technical operations, while also acting as a bridge between the intern team and clients when required. The ideal candidate is tech-savvy, resourceful, and enjoys both fieldwork and office-based responsibilities.

Technical Deployment & Field Support

• Execute technical deployments and rollouts for POS systems and other related projects.
• Troubleshoot and resolve on-site technical issues, including basic hardware and network problems.
• Perform IP configuration, hardware setup, and ensure smooth handover of deployed systems.
• Provide client support during deployments and act as a point of escalation for advanced issues.

Intern Supervision & Client Communication

• Support, guide, and mentor deployed intern technicians during their daily tasks.
• Represent the intern team in client interactions, resolving service concerns and ensuring communication clarity.
• Maintain accurate documentation and report deployment or support-related issues as needed.

Office Operations & Ad-Hoc Duties

• Assist with internal office technical needs, including basic maintenance
• Procure necessary tools or office items for team operations
• Support broader operations projects and contribute to workflow and process improvements.

Requirements

• You have basic to intermediate knowledge of Windows OS and Android systems.
• You’re familiar with Microsoft Excel for tracking, documentation, or data organization.
• You have a working understanding of IP networking, hardware setup, and basic troubleshooting.
• You’re a clear communicator, both verbally and in writing, and can explain technical concepts simply.
• You’re proactive, independent, and organized with good time management skills.
• You enjoy solving problems and can adapt quickly in dynamic environments.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we're looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Summary

The Payments Operations Team Lead is responsible for ensuring the smooth and reliable processing of payment transactions across all merchant touchpoints. This role will focus on transaction performance, settlement accuracy, and issue resolution, while also supporting on-ground deployment and merchant activation to ensure end-to-end operational excellence.

Payments Operations & Performance Management

• Monitor and manage daily payment operations, ensuring high transaction success rates across POS and payment systems
• Track and analyze transaction trends, failures, and system performance
• Work closely with Product and Tech teams to improve payment flows, system reliability, and user experience
• Support merchant lifecycle from onboarding to activation with a focus on payment readiness

Transaction Issues, Settlement & Reconciliation

• Act as the main point of contact for payment-related escalations (e.g. failed transactions, delayed settlements, discrepancies)
• Investigate and resolve issues by coordinating with internal teams and external partners (banks, payment providers)
• Support reconciliation and settlement processes to ensure accuracy and timeliness of payouts
• Monitor chargebacks, refunds, and disputes, ensuring proper handling and resolution

Process Optimization & Controls

• Identify recurring operational or payment issues and implement process improvements
• Develop and maintain SOPs for payment operations, incident management, and reconciliation processes
• Ensure compliance with internal controls, audit requirements, and payment regulations
• Drive initiatives to reduce transaction failures and improve operational efficiency

Field Operations & Merchant Enablement

• Oversee merchant onboarding, device setup, and activation to ensure payment systems are correctly configured
• Coordinate with field technicians and vendors for installations and issue resolution when required
• Ensure smooth handover from Sales to Operations with strong focus on payment readiness
• Provide on-ground support for complex deployments or high-value merchants when necessary

Requirements

• 3-5 years of experience in payments operations, fintech, or related operational roles
• Exposure to POS systems, payment gateways, acquiring, or financial operations is preferred
• Strong analytical mindset with ability to interpret transaction data and identify issues
• Experience handling reconciliation, settlements, or payment-related investigations is a strong advantage
• Ability to manage cross-functional stakeholders including Product, Tech, Finance, and external partners
• Hands-on, structured, and able to operate in a fast-paced environment

Backed by Ant International, EPOS is Singapore’s leading solutions provider, empowering SMEs to digitise and grow.

Responsibilities:

• Maintain high levels of customer satisfaction at all times
• Provide product training for new clients
• Answer inbound enquiries and provide information pertaining to queries, complaints and feedback
• Manage and resolve customer complaints and feedback
• First contact resolution of all cases handled
• Escalate and work with support team for complicated issues, and ensure issues are resolved and followed up properly
• Portray a positive and helpful attitude to external and internal customers
• Provide ideas to improve customer experience

Benefits:

• Full training and guidance for candidates
• Skills Development Program
• Acquire both technical and soft skills that will ensure long-term career stability and personal growth
• Advancement based on performance instead of seniority
• Good career advancement
• Incentives based on performance
• Dynamic and friendly environment – Not for the dull and boring

Requirements:

• Minimum 1 year experience in customer service.
• Excellent communication skills
• Display a positive attitude towards learning
• Training will be provided, technical knowledge is not required
• Ability to learn and acquire product knowledge: good attitude and hardworking
• Shows initiative and is proactive
• Detail oriented, honors deadlines, keeps promises, and maintains service standards
• Friendly, cares about customers, able to handle stress
• Able to talk to customers with confidence, civility and tact

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

About the Role

We are seeking a hands-on and people-oriented Assistant Manager, Customer Service to support the Operations and Customer Service Head in overseeing daily operations, administrative matters, and service excellence initiatives. This role is responsible for managing the customer service training team while remaining closely involved in frontline operations.

The ideal candidate has strong ground-level customer service experience, proven people management skills, and practical exposure to POS systems in an operational environment.

Key Responsibilities

Operations & Department Support

• Support the Operations and Customer Service Head in day-to-day departmental coordination, planning, and administrative matters.
• Assist in implementing and reviewing customer service policies, procedures, and SOPs to ensure consistent service standards.
• Monitor operational performance and identify service gaps or improvement opportunities.
• Prepare reports, presentations, and operational documentation for management review.

Team & People Management

• Manage, coach, and supervise a team of Customer Service Trainers to ensure effective onboarding and continuous development.
• Conduct regular team check-ins, performance reviews, and coaching sessions.
• Support manpower planning, scheduling, and deployment in collaboration with the department head.
• Foster a positive, accountable, and service-oriented team culture.

Training & Service Excellence

• Oversee the planning and execution of customer service training programmes, including POS-related training.
• Ensure training materials remain relevant and aligned with operational and system updates.
• Observe frontline service delivery and provide on-the-ground coaching or corrective guidance.
• Support initiatives to improve customer satisfaction, service recovery, and overall service quality.

Requirements
Experience & Background

• Minimum 3–5 years of customer service experience, with hands-on frontline exposure.
• Proven experience in a supervisory or people management role.
• Prior experience working with POS systems in a customer service or operations environment.

Skills & Competencies

• Strong people management, coaching, and leadership skills.
• Solid understanding of customer service operations and training frameworks.
• Ability to balance operational, administrative, and people management responsibilities.
• Good communication and stakeholder management skills.
• Organised, detail-oriented, and able to manage multiple priorities.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Summary

The Operations Team Lead is responsible for ensuring the smooth and reliable processing of payment transactions across all merchant touchpoints. This role will focus on transaction performance, settlement accuracy, and issue resolution, while also supporting on-ground deployment and merchant activation to ensure end-to-end operational excellence.

Payments Operations & Performance Management

• Monitor and manage daily payment operations, ensuring high transaction success rates across POS and payment systems
• Track and analyze transaction trends, failures, and system performance
• Work closely with Product and Tech teams to improve payment flows, system reliability, and user experience
• Support merchant lifecycle from onboarding to activation with a focus on payment readiness

Transaction Issues, Settlement & Reconciliation

• Act as the main point of contact for payment-related escalations (e.g. failed transactions, delayed settlements, discrepancies)
• Investigate and resolve issues by coordinating with internal teams and external partners (banks, payment providers)
• Support reconciliation and settlement processes to ensure accuracy and timeliness of payouts
• Monitor chargebacks, refunds, and disputes, ensuring proper handling and resolution

Process Optimization & Controls

• Identify recurring operational or payment issues and implement process improvements
• Develop and maintain SOPs for payment operations, incident management, and reconciliation processes
• Ensure compliance with internal controls, audit requirements, and payment regulations
• Drive initiatives to reduce transaction failures and improve operational efficiency

Field Operations & Merchant Enablement

• Oversee merchant onboarding, device setup, and activation to ensure payment systems are correctly configured
• Coordinate with field technicians and vendors for installations and issue resolution when required
• Ensure smooth handover from Sales to Operations with strong focus on payment readiness
• Provide on-ground support for complex deployments or high-value merchants when necessary

Backed by Ant International, EPOS is Singapore’s leading solutions provider, empowering SMEs to digitise and grow.

Responsibilities:

• Maintain high levels of customer satisfaction at all times
• Provide product training for new clients
• Answer inbound enquiries and provide information pertaining to queries, complaints and feedback
• Manage and resolve customer complaints and feedback
• First contact resolution of all cases handled
• Escalate and work with support team for complicated issues, and ensure issues are resolved and followed up properly
• Portray a positive and helpful attitude to external and internal customers
• Provide ideas to improve customer experience

Benefits:

• Full training and guidance for candidates
• Skills Development Program
• Acquire both technical and soft skills that will ensure long-term career stability and personal growth
• Advancement based on performance instead of seniority
• Good career advancement
• Incentives based on performance
• Dynamic and friendly environment – Not for the dull and boring

Requirements:

• Minimum 1 year experience in customer service.
• Excellent communication skills
• Display a positive attitude towards learning
• Training will be provided, technical knowledge is not required
• Ability to learn and acquire product knowledge: good attitude and hardworking
• Shows initiative and is proactive
• Detail oriented, honors deadlines, keeps promises, and maintains service standards
• Friendly, cares about customers, able to handle stress
• Able to talk to customers with confidence, civility and tact

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore. 

Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions. 

With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams.

As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together.

This is what your job scope will be…

Client Onboarding & Training

• Deliver clear and effective product training to new clients during the onboarding process
• Ensure clients fully understand and can confidently use EPOS solutions
  

Customer Support & Satisfaction

• Handle inbound enquiries via phone, email, and messaging platforms
• Provide timely and professional responses to queries, feedback, and complaints
• Aim for first-contact resolution when addressing customer concerns
• Escalate complex issues to the technical team and follow through until resolved
  

Service Excellence

• Maintain high levels of client satisfaction through proactive and helpful service
• Collaborate with internal teams to resolve issues and improve customer experience
• Offer insights and suggestions to enhance the client journey and service processes

We’d love to hear from you if you have…

• We welcome people with no experience too
• Strong communication skills and a confident, client-focused attitude
• A positive, growth-oriented mindset and eagerness to learn
• No prior technical background? Training will be provided
• Ability to absorb and apply product knowledge quickly
• Self-motivation, attention to detail, and proactive thinking
• A friendly, professional, and stress-resilient demeanor in client interactions