Total 9 job vacancies by Delivery Hero

As the Head of Shops, your primary mission is to accelerate the growth and scale of foodpanda Malaysia’s Marketplace vertical. You are the business owner of our partner ecosystem, responsible for driving GMV, increasing order penetration, and ensuring foodpanda is the preferred digital destination for Malaysia’s top retailers. While driving the topline, you also hold full P&L ownership, balancing rapid expansion with sustainable commercial health and operational excellence.

Key Responsibilities

1. Growth & Market Expansion

• Drive Topline Performance: Take full accountability for scaling GMV and order volume; identify and unlock new growth levers across diverse retail categories.
• Lead the expansion into new cities and high-potential segments to increase foodpanda's marketplace footprint nationwide.

2. Strategic Partnerships & Acquisition

• Lead high-level negotiations with national retail groups to secure market-leading partnerships and portfolio density.
• Build long-term Joint Business Plans (JBPs) with major external stakeholders that align partner success with our commercial goals.

3. P&L & Sustainable Revenue

• Financial Accountability: Manage the vertical’s full P&L, optimizing commission structures and costs to deliver on profitability targets.
• Grow other revenue streams by providing partners with high-impact advertising and digital visibility opportunities.

4. Operational Excellence & Feature Adoption

• Virtual Storefront Quality: Own Catalog Integrity, ensuring partners maintain high-standard content, accurate imagery, and real-time inventory updates.
• Operational Efficiency: Drive the adoption of platform features (e.g., Item Replacement) to improve picking accuracy, reduce cancellations, and ensure a seamless customer journey.

5. Cross-Functional Leadership

• Collaborate with Logistics, Marketing, or Product teams to ensure delivery speed and a best-in-class experience for both vendors and customers.
• Translate complex partner feedback into actionable product enhancements that reduce friction for external retailers.

6. Team Leadership

• Performance Culture: Lead and mentor a team of Strategic Account Managers, fostering a culture of data-driven decision-making and relentless execution.

Are you ready to sit at the table where the decisions that shape the future of foodpanda Malaysia are made? As a Strategic Projects Manager in the Managing Director’s Office (MDO), you won’t be a spectator—you will be the engine behind our internal execution. This role is designed for a strategic leader who can transform data into actions, drive complex cross functional projects and bring strong narratives into life. You will be the operational engine of our strategy!

What’s in your "Panda Box"?

• Lead Cross-functional Strategic Projects: You will direct complex initiatives that span multiple departments, ensuring risks are mitigated and milestones are met with precision.

• Ensure Execution Alignment Across Functions: You will act as the "organizational glue" to ensure our teams are moving in sync. You bridge gaps and resolve misalignments to ensure seamless execution.

• Drive Performance Tracking & Narrative: You’ll own the "single source of truth." You monitor 360-degree business performance and craft the executive narrative that explains business trends to the MD and Regional stakeholders.

• Own Target Setting: You’ll lead the process of defining targets for the entire organization, ensuring they are ambitious, realistic, and strategically aligned with regional expectations.

• Manage and expand relationships with existing clients and proactively identify further new business opportunities
• Achieve and exceed on weekly and monthly KPIs
• Maintain and grow the revenue and gross profit of each account
• Keep the platform fresh by implementing creative marketing initiatives
• Construct and negotiate commercial offers which meet expectations of foodpanda, business partners and customers
• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards
• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market
• Use and create management reports to assess performance of vendors
• Prepare weekly/monthly financial & performance reports for internal and external review

We are looking for a resourceful and skilled Realty Facility Manager who will be responsible for construction processes and warehouse facility management to join our team. The ideal candidate will be managing real estate legal matters and construction phase of the warehouse. 

About the role:

As a Realty Facility Manager, your role revolves around facility management, contract negotiations, and liaison with authorities, landlords and agencies.

Responsibilities:

• Research and evaluate real estate opportunities to ensure best locations for our warehouse network

• Develop and manage strategic relationships with real estate agencies, landlords and contractors

• Single point of contact for all the real estate legal matters, including reviewing of tenancy agreements and contract negotiations

• Analyse the performance of existing store portfolios and proactively take actions to renegotiate leases, renewals, extensions, and terminations where appropriate

• Provide support for store opening activities, as providing all equipment necessary for daily operations

• Work through conceptual design with architects and designers related to a capital project

• Responsible for monitoring and executing refurbishment of selected locations

• Conduct inspections and safety checks during the project progression phase to ensure all the activities are in compliance with regulations and legislation of authorities

This role is only open to Malaysian local/PR

The Role

As Category Lead, your #1 mission is to accelerate growth for your portfolio! You are the business owner of your categories, responsible for driving topline and increasing order penetration. You will lead a team to scale these categories rapidly while hitting margin targets and ensuring top-tier stock availability.

Key Responsibilities

• Growth & GMV: Take full accountability for your category portfolio’s sales. Drive category penetration and hit revenue targets, driving order penetration and basket value.

• Commercial Margins: Monitor & drive healthy margins for your categories. Grow retail media revenue.

• Assortment & Suppliers: Run constant range optimization. Onboard high-growth SKUs and delist slow-movers. Lead negotiations and Joint Business Plans (JBPs) with FMCG brands.

• Pricing & Campaigns: Execute the pricing strategy for your categories to stay competitive. Coordinate with suppliers to align their promo spend with our campaign calendar.

• Availability & Waste: Own Weighted Availability (In-stock) to ensure top SKUs are never missing. Manage inventory health to minimize shrinkage and wastage.

• Team Leadership: Lead and coach a team of Category Managers. Monitor KPIs and drive a culture of high performance and accountability.

Key Responsibilities

1. Topline Growth & Penetration

• Own the GMV and order volume for your portfolio; drive category penetration and basket value to hit revenue targets.

• Monitor daily performance and execute swift course-corrections to maintain growth momentum.

2. Range & Market Strategy

• Curate a "winning" assortment by identifying market trends, competitor gaps, and high-growth SKUs.

• Run constant range optimization by onboarding local heroes and ruthlessly delisting slow-movers.

3. Sustainable Margin & Commercial Revenue

• Drive category profitability by optimizing cost structures and securing strategic supplier investments.

• Grow Retail Media revenue and scale high-visibility advertising opportunities for your key brand partners.

4. Strategic Partnerships & JBP

• Lead long-term Joint Business Plans (JBPs) with FMCG partners to build strong, collaborative roadmaps for growth.

• Collaborate with suppliers to secure support and exclusive deals to drive high-impact commercial campaigns

5. Category Operational Health

• Actively collaborate with Supply Chain for high Weighted Availability, to ensure products are always available for the customer.

• Manage inventory health & shrinkage

6. Team Leadership

• Lead and coach a team of Category Managers, fostering a culture of high performance and accountability.

• Own the delivery of team OKRs and KPI and drive data-driven decision-making 

The Role

As the Head of Commercial for pandamart Malaysia, you will be the driving force behind our retail strategy. 

You will own the commercial strategy & execution, ensuring that pandamart stores offer the right assortment at the right price, while building sustainable, profitable growth. 

You will lead and mentor a high-performing team across Category Management and Private Label, and will engage cross-functionally with various teams from Operations, Marketing, and Supply Chain to cement pandamart as the leading q-commerce destination in Malaysia.

Key Responsibilities

1. Strategic P&L Management

• Drive the pandamart commercial P&L, balancing top-line growth with margin optimization.

• Own the commercial levers of inventory health, specifically driving strategies to minimize waste, shrinkage, and expiries.

• Collaborate with Marketing on customer acquisition/retention and Operations on efficiency to drive overall business growth.

2. Category Management & Assortment Strategy

• Define the "winning" assortment: lead decisions on SKU onboarding, delisting, and category expansion.

• Optimize category performance through data-driven reviews, ensuring assortment depth matches customer demand and market trends.

• Drive Private Label range development & expansion.

3. Supplier Partnerships & Monetization

• Lead high-level negotiations, Joint Business Planning (JBP), and commercial terms with local and global suppliers.

• Grow "Retail Media" revenue together with the Retail Media & Partnership team and secure supplier support for campaigns.

4. Pricing, Competitiveness & Campaigns

• Design and execute the SKU pricing strategy to balance margin protection with strong price perception.

• Craft and oversee high-impact commercial campaigns that drive basket size and frequency.

5. Cross-Functional Operations

• Align assortment strategy with warehouse capacity and supply chain constraints to ensure high availability and operational flow.

6. Team Leadership & Coaching

• Build and lead a strong commercial team, fostering a culture of high performance, accountability, and continuous learning.

• Provide active coaching and mentorship

• Drive and monitor team OKRs and KPIs

We are hiring a Director, Quick Commerce to lead and scale the Quick Commerce business at foodpanda Malaysia. Reporting directly to the Senior Director of Quick Commerce APAC, with a dotted line to the Managing Director of foodpanda Malaysia, this role will have full ownership of the business end-to-end, including strategy, execution, and P&L performance.

You will lead both our 1P dark store business (pandamart) and 3P marketplace partnerships with major grocery and non-grocery retailers. This role requires a strategic and hands-on leader who can define the long-term vision, mobilize cross-functional teams, and build strong executive relationships with key partners across the market.

Your key responsibilities: 

• Strategic leadership: Develop and execute the short-term and long-term strategy of Quick Commerce at foodpanda Malaysia.

• P&L management: Own the full P&L of the business vertical, delivering both top-line growth and bottom-line profitability against ambitious targets.

• Team management: Develop and lead a high-performing, multi-functional team of ~50 across sales, account management, category management, store operations, supply chain, and retail media.

• Dark store operations: Drive growth and profitability of the pandamart business (1P) by refining brand positioning, optimizing assortment and pricing, and scaling nationwide retail and supply chain operations. This is an operationally heavy business across >25 dark stores spread around the country.

• Marketplace place operations: Expand the marketplace business (3P) through strategic partnerships with leading retailers, delivering Joint Business Plans, and scaling acquisition and account management capabilities. This is a platform business on which we partner today with multiple large retailers in the country and want to grow fast in coming months. 

• Innovation: Identify and deploy innovative, growth-focused initiatives to unlock new business opportunities and accelerate market expansion.

We are looking for a Manager, Account Management Performance to be based in Bangsar South, KL. This role will be reporting to the Lead, Account Management Performance in the Commercial department. The department generally is responsible for

• Managing relationships with key partners
• Achieving key commercial KPI’s

Responsibilities include, but are not limited to:

• Project management: end to end ownership of all projects that involve the AM team
• Performance management: ensuring commercial OKR’s and AM team KPI’s are achieved, with the expectation of deep diving whenever possible to optimize performance
• Analytics: analyze data sets to diagnose issues, propose solutions, and improve overall commercial performance
• Presentations: capable of crafting decks that tell stories guided by data
• Oversee AM administration: Lead and manage administrative tasks related to the AM team, e,g, AM SOP development, target setting, & account rebalancing. 
• Strong collaborative skills to work cross-functionally with Account Managers and stakeholders to understand and enhance operational processes.
• Self-driven with the ability to take on and create new assignments. Willing and eager to learn and deliver the extra mile.
• Excellent communication skills with a proactive approach to problem-solving and continuous improvement.

Do you want to see how a leading tech platform is steered from the top? As a Performance Analyst Specialist in the Managing Director (MD) Office, you won’t just be crunching numbers; you’ll be translating data into the narrative that drives foodpanda Malaysia. You will be the right hand to the MD Office leads, ensuring our business-as-usual (BAU) runs like a Swiss watch, our strategic projects have the data-driven "punch" they need to  succeed, and our executive narratives are brought to life through high-impact, world-class presentations.

What’s in your "Panda Box"?

• The Master of Narratives (Slides): You’ll take complex data and turn it into high-impact visual stories for leadership reviews, townhalls, and regional syncs. You don't just "make slides"—you build decks that influence decisions.

• The Data Detective (Analysis): You’ll perform structured analysis within our core KPIs. You’ll use existing frameworks to solve standard problems, but we expect you to speak up when you see a way to make a process better or faster.

• The Project Pilot (Support): You’ll support the MD Office on high-priority projects. You’ll gain expanded conceptual knowledge of how foodpanda works, from logistics to marketing, while helping us hit our milestones.

• The Pulse of the Business (BAU Management): You will manage the heartbeat of our office—coordinating BAU meetings, tracking action items, and ensuring information flows straightforwardly across the team.