Total 53 Manager level Transportation / Logistics job vacancies

Position: Air Freight Manager
Salary: up to $7000
Working Day: 5.5 Days
Working Hour: 9am-5.30pm | 9am-1pm (Alt Sat
Working Location: Alps Ave (nearest MRT Changi Airport)

Job Responsibilities:

• Overseeing, mentoring, and assisting the Airfreight Import Customer Service team while making sure employees effectively handle all import procedures.
• Keep an eye on all daily import operations, such as billing, job closure, customs compliance, shipment documentation, and carrier coordination. Make ensuring that defined procedures and service standards are followed.
• Determine operational bottlenecks, put process enhancements into place, and assist efforts to improve workflow effectiveness.
• Monitor team performance in relation to SLAs and KPIs, give comments, and report problems to the manager when necessary.
• Respond to complicated import-related consumer questions and, if necessary, act as a point of escalation for service problems.
• To guarantee that import shipments are executed smoothly, coordinate with Customs, Airfreight Operations, and other departments.
• Support the establishment and implementation of import customer service policies and guarantee staff compliance with internal procedures and regulatory standards.

Qualifications & Requirements:

• Demonstrated capacity to manage a group of people and improve KPI performance. (15-18 employees in customer service)
• Strong proficiency with all aspects of air import procedures. (local operations in singapore)

To Apply:

• You may email your resume to jj@alignrecruitment.com.sg for more information.
• Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)
JJ Tan (Reg No. R23112681)

Location: Alps Avenue Singapore(Changi)
Working hours: Mon-Fri: 9:00am-5:30pm, Alternate Sat: 9:00am – 1:00pm
Salary: $5,000 – $7,000

The Import Customer Service Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery.

Responsibilities:

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Requirements:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Previous hands-on experience using Cargowise system

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Salary: $5,000 – $6,000 
Working Hours: Mon – Fri | 9am - 6pm
Location: Telok Ayer

Responsibilities 

• Own the portfolio of IT vertical accounts end-to-end on the commercial side: relationships, rates, scope, escalations and growth. 
• Receive newly won accounts from the business development team and onboard them properly – quickly assigning ownership, introducing the team, and putting a maintenance plan in place. 
• Grow accounts through lane expansion, new geographies and value-added scope-ups (IOR/EOR, ITAD). 
• Identify and pursue opportunities within your book. 
• Protect margins and cash. 
• Quote with discipline, manage scope creep, keep an eye on billing and ageing receivables on accounts. 
• Flag anything that risks profitability or collection. 
• Work closely with the SOE and operations teams on quotations and execution.
• Forecast, report & maintain visibility on revenue, pipeline conversion and expected workload for own accounts.

Requirements

• 5 years in account management within freight forwarding, logistics or supply chain.
• Experience managing customer accounts directly, including commercial discussions, service issues, escalation handling and follow-up with key stakeholders.
• Experience handling freight/logistics quotations, rate negotiation, margin management, contract terms and commercial pricing discussions.

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Salary: $5,000 – $6,000 
Working Hours: Mon – Fri | 9am - 6pm
Location: Telok Ayer

Responsibilities 

• Own the portfolio of IT vertical accounts end-to-end on the commercial side: relationships, rates, scope, escalations and growth. 
• Receive newly won accounts from the business development team and onboard them properly – quickly assigning ownership, introducing the team, and putting a maintenance plan in place. 
• Grow accounts through lane expansion, new geographies and value-added scope-ups (IOR/EOR, ITAD). 
• Identify and pursue opportunities within your book. 
• Protect margins and cash. 
• Quote with discipline, manage scope creep, keep an eye on billing and ageing receivables on accounts. 
• Flag anything that risks profitability or collection. 
• Work closely with the SOE and operations teams on quotations and execution.
• Forecast, report & maintain visibility on revenue, pipeline conversion and expected workload for own accounts.

Requirements

• 5 years in account management within freight forwarding, logistics or supply chain.
• Experience managing customer accounts directly, including commercial discussions, service issues, escalation handling and follow-up with key stakeholders.
• Experience handling freight/logistics quotations, rate negotiation, margin management, contract terms and commercial pricing discussions.

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

In the world of aviation, precision is everything. At ALG, our Sales Executives don’t just "sell", they build the workforce infrastructure that keeps the aerospace industry moving.

We are looking for a strategic thinker to join our Singapore team. Whether you are an up-and-coming "hunter" eager to prove yourself or a senior professional with a deep book of business, we provide the platform for you to dominate a high-value, technical niche.

What You’ll Do

You will be the face of ALG, identifying, creating, and expanding business opportunities across the region.

• Architect New Business: Identify and capture emerging market opportunities through active prospecting, site visits, and industry events.
• Consultative Account Management: Act as a primary advisor for our existing portfolio, managing contract renewals and ensuring we exceed service delivery standards.
• Strategic Market Intelligence: Conduct deep-dive research into industry trends and competitive landscapes to keep ALG and our clients ahead of the curve.
• High-Stakes Tendering: Collaborate with leadership to craft winning sales proposals and complex tenders that drive revenue growth.

Who You Are

We value initiative and the ability to work independently. We are looking for candidates who bring:

• 1–2 years (minimum) in B2B sales or 360-degree recruitment.
• You are a master of communication and can navigate complex discussions with key decision-makers and stakeholders.
• You can seamlessly switch between high-intensity new business prospecting and long-term relationship nurturing.
• An EA license is a plus, but if you don't have one, we will support your journey to becoming certified. We prioritize your drive and potential over a certificate.

Why Join ALG?

• Gain unparalleled experience in the aviation and aerospace sector—a high-barrier-to-entry industry that offers long-term stability and prestige.
• We are hiring across all seniorities; your role and rewards will scale with your impact.
• Work alongside a top-tier recruitment team to ensure the solutions you sell are delivered to the highest standard.

EA License Number: 11C4379 | Registration Number: R22105273

Key Responsibilities:

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.

• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.

• Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.

• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.

• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.

• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.

• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.
  

Required Skills & Competencies:

• Supervisory experience in airfreight import customer service and billing.

• Strong understanding of airfreight import processes, documentation, and customs requirements.

• Good problem-solving and decision-making skills, with the ability to support operational improvements.

• Effective communication and interpersonal skills to manage team and customer interactions.

• Ability to motivate staff and ensure consistent service quality.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to ref••@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jia Xiang

EA Personnel Reg No: R25158171

SENIORFINANCE MANAGER | INTERNATIONAL BEVERAGE & DISTRIBUTION GROUP

Our Client is a Singapore-headquartered, privately owned Beverage & Distribution Group with operations across Asia Pacific and Europe. As the business continues to expand, there is a need to strengthen its finance leadership team through the appointment of a Senior Finance Manager. Reporting directly to the Chief Executive Officer, the successful candidate will play a key role in overseeing finance operations across multiple local and international entities, while partnering with senior leadership to support the Group's next phase of growth.

Key Responsibilities:

• Oversee the full spectrum of finance, accounting and reporting activities across multiple local and international entities
• Lead monthly management reporting, budgeting, forecasting and financial planning processes
• Manage cashflow, working capital and liquidity requirements to support both operational needs and business expansion plans
• Partner closely with senior management to provide commercial insights, financial analysis and decision support
• Ensure robust financial controls, governance frameworks and compliance with statutory and regulatory requirements
• Coordinate with external auditors, tax advisors, banking partners and outsourced service providers across various jurisdictions
• Drive process improvements, reporting enhancements and finance transformation initiatives to improve operational effectiveness
• Support inventory, procurement and supply chain-related finance activities within a trading and distribution environment
• Assist with strategic projects, business expansion initiatives and corporate development activities as required
• Lead, mentor and develop members of the finance team while fostering a collaborative and high-performing culture

What We Are Looking For:

• Degree qualified in Accountancy, Finance or a related discipline, with professional accounting qualifications preferred
• At least 8 years of relevant finance and accounting experience, ideally gained within trading, distribution, consumer products, FMCG, retail, wholesale or related industries
• Strong grounding in financial reporting, management accounting, cashflow management and working capital optimisation
• Experience managing multiple entities and dealing with regional or international finance operations would be advantageous
• Commercially minded with the ability to balance financial discipline alongside business growth objectives
• Hands-on, adaptable and comfortable operating within an entrepreneurial and fast-paced business environment
• Strong stakeholder management and communication skills, with the ability to engage effectively with senior leadership and external partners
• Experience with ERP platforms and finance systems would be advantageous

This represents an opportunity to join an established entrepreneurial platform and work directly alongside the senior leadership in supporting the organisation's continued growth. The successful candidate will enjoy broad exposure across multiple markets and business lines, while playing an important role in strengthening the Group's finance capabilities for the future.

If you are interested in the above opportunity, please forward your resume to James@pan-co.sg.

PAN &COMPANY PTE LTD | EA Licence No. 18S9074 | EA Personnel No. R1544419

Our client is one of the leading players in the shipping sector. Due to business needs, they are now recruiting a Sales Manager to be part of their Sales team for ongoing transformation projects. They are located in the Central - easily accessible.

The Sales Manager's responsible is:

• Source and develop new business opportunities while maintaining strong relationships with existing clients.
• Manage customer enquiries, freight quotations, and shipment coordination promptly and professionally.
• Prepare quotations, participate in RFQs/tender submissions, and procure competitive rates from overseas agents and local vendors.
• Achieve sales targets and support business development initiatives alongside the Head of Sales.
• Maintain accurate CRM reporting and ensure effective coordination across commercial activities.
• Possess an existing client network within the logistics/freight forwarding industry is preferred.

Job Requirements:

• Min A Level and above
• Min 1 year of sales experience in sea freight sector
• Comfortable with a full hunter role

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R25157612 (Lim Yong Kang)

The Contracts Management Department manages high monetary value transactions, enforces contract compliance, and fosters strong client relationships vital to AerCap’s continued success.  Working in adynamic and challenging environment, the Contracts Manager is responsible for directing all related aspects of assigned leases for the contracts’ life cycle and managing AerCap and client compliance with the terms of the contract, corporate policies, and government regulations. This position is engaged in, among other things, ensuring agreements are accurately managed, liaising with other departments to ensure thorough execution of the least terms, and managing delivery, return, and sales transactions, and maintaining the information in corporate database.  To succeed, the Contracts Manager must pay meticulous attention to detail, exercise strong communication skills in English, be client-focused, and be adept at managing multiple, competing priorities simultaneously.

ESSENTIAL FUNCTIONS OF THE JOB

Monitor and Ensure Lease Compliance

·        Monitor, check and manage lease/purchase/sale stipulations and requirements as well as track critical events, in line with the terms of the agreement and policies and procedures, in order to ensure compliance with the various aircraft agreements(Lease, Sale and Purchase) and Letter of Credit Management.

Aircraft Delivery and Redelivery

·        Interact with airline clients, check and prepare certain Conditions Precedents (CPs) and reconcile any outstanding receivables, as outlined in the contract and per the policies and procedures, in order to ensure that delivery and redelivery of aircraft in accordance with the contractual agreements will take place.

Database Management

·        Capture and manage integrity of all relevant lease and portfolio lease information in AerCap’s corporate management system (CMS), in line with policies and procedures, in order to make all contractual data available companywide.

Receivables/Reconciliation

·        Collect receivables and check outstanding payments from customers, prepare and send out demand letters and notices of default, as well as reconcile security deposits and lease payments, in accordance with policies and procedures, with the purpose of overseeing and influencing the in and out flow of funds during the lease term.

Legal Documents

·        Prepare ancillary legal documents and correspondence such as draft relevant Conditions Precedent in line with the terms and conditions set forth in the contract and the policies and procedures.

Internal Reporting

·        Prepare and distribute reports, in line with AerCap’s requirements, in order to provide internal and external parties with relevant and up to date lease/portfolio information.

Other

·        Manage ad-hoc special transactions or regulatory requirements (e.g., Cape Town Registrations, Eurocontrol, Customs, Sarbanes-Oxley Audits), register and / or deregister aircraft using knowledge of specific aviation authority requirements, mange intra-department and team projects.

JOBREQUIREMENTS, QUALIFICATIONS & COMPETENCIES

Educational/Experience

·        Bachelor’s degree or relevant experience.

·        3-6 years of prior corporate contract experience, preferably in the aviation industry.

Technical/Functional

·        Strong verbal and written communication skills in business English.

·        High proficiency in Microsoft Excel, Word, and Outlook.

·        Understand databases and document management systems.

·        Understand the impact document terms have on various business areas.

Client Relationship

·        Develop and foster long-term client relationships.

·        Work with other departments, manufacturers, and third parties.

·        Effectively and confidently communicate with senior management.

Teamwork

·        Ensure seamless functioning and communication between the various offices.

·        Liaise with other departments to ensure the complete execution of lease terms.

·        Must work well both independently and in teams.

Additional Competencies

·        Detail-oriented, organised, and able to handle multiple priorities and deadlines simultaneously.

·        Extraordinary attention to overall quality of the final product.

·        Flexible, self-starting, and tenacious with an exceptional aptitude for dealing with ambiguity.

·        Proactive about addressing problems and proven problem-solving skills.

·        Able to excel in high-stress situations.

PERFORMANCEINDICATOR

·        Job knowledge.

·        Efficiency.

·        Accuracy.

·        Problem solving

·        Dependability.

·        Flexibility.

The S&OP Leader will lead the global strategy around the Sales & Operations process for our LCS Business. This strategy includes order plant selection and support product transfers, capacity and material evaluations. These evaluations will set the initial order/project promise date for delivery performance. You will lead the customer communication processes around S&OP coordination between the assigned ETO teams and ISC. As an individual contributor, the expectation is that you will use management skill. You will also use change management skills to improve performance. These improvements will relate to production planning, Sales and Operations Planning, Supply Forecasting, Capacity Balancing, Delivery Service, and Cumulative Lead time. You will focus on these improvements for the assigned departments. The S&OP Leader will establish capacity, build and shipment plans in multiple global manufacturing locations. Depending on responsible area this will include: Chennai, IN, Singapore, Richland Centre – WI, Monterrey - MX, facilities. Business process performance improvements will promote through working relationships with the department and customers, P&IC teams, Plant Managers, and Master Production Schedulers.

Your Responsibilities:

• Work with the plant materials/production organisation to plan the monthly planning review process to establish appropriate capacity levels and create the supply plan. Measure available capacity vs. load at a global BU level and make capacity recommendations.

• Work with specific customers, team leaders, and sales to plan the month Demand planning review process to establish appropriate orders forecasting.

• Coordinate and facilitate Sales, Customers and Operations Process; identify gaps in Supply and Demand to establish a single agreement forecast.

• Establish ownership of the unscheduled backlog and coordinate plant assignment. Maintain the plant capability matrix supporting plant assignment with engineering and plant teams.

• Lead improvements in flexibility/capability to improve overall loading to maximise plant capacity use.

• Tracking, reporting the relevant performance measures; suggest and implement improvement opportunities.

• Manage the output of the S&OP for the purposes of develop and managing detailed component inventory forecasting; Lead creation of monthly supply forecasts for main suppliers.

• Publish order lead times

• Participate in roll out of Advanced Planning System for ETO Demand Planning

The Essentials - You Will Have:

• Bachelor's Degree and at least 8 years progressive experience in Materials, Manufacturing Operations, Purchasing, or other Supply Chain function.

• Data Analytical Skills

• Management Skills

The Preferred - You Might Also Have:

• Master's Degree, or other related advanced degree or certification.

• APICS Certification CPIM/CSCP

• SAP Experience Preferred (WM, PP, MM)

• Model/Optimization Skills

• Experience in ETO manufacturing environment

• Customer-facing interactions

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm

• Volunteer Paid Time off available after 6 months of employment for eligible employees

• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.

• Employee Assistance Program

• Personalized wellbeing programs through our OnTrack program

• On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

1. Team Management: Supervising and coordinating the activities of staff, including hiring, training, and scheduling shifts.
2. Customer Service: Ensuring excellent customer service standards are maintained, handling customer inquiries, and resolving complaints efficiently.
3. Inventory Management: Overseeing inventory levels, placing orders for ingredients and supplies, and monitoring stock rotation to minimize waste.
4. Quality Control: Ensuring that all products meet company standards and comply with health and safety regulations.
5. Operational Efficiency: Optimizing workflow processes to maximize efficiency and minimize waiting times for customers.
6. Cash Management: Handling cash transactions, balancing cash registers, and ensuring accuracy in financial transactions.
7. Hygiene and Safety: Enforcing strict hygiene and safety standards in the workplace, including cleanliness and food handling procedures.
8. Reporting: Preparing reports on sales performance, inventory levels, and staff productivity for management review.

Our client is a well-established company in the logistics and freight forwarding industry, providing end-to-end transportation and distribution solutions across regional and international markets. Due to their current expansion plan, they are looking for a Sales Executive / Manager to join their commercial team. They are located in the (Central West) – easily accessible.

Responsibilities:

• Drive business growth by acquiring new corporate accounts within freight forwarding and logistics sectors

• Manage and expand existing customer portfolios to increase revenue opportunities

• Prepare and manage pricing proposals, RFQs, and tender submissions for prospective clients

• Conduct market outreach activities to identify potential business opportunities across B2B and e-commerce segments

• Coordinate with operations and customer service teams to ensure smooth execution of client requirements

• Monitor customer accounts, pricing structures, and shipment requirements to support commercial objectives

• Maintain accurate sales activity records, pipeline updates, and account information within internal systems

• Review freight rates and commercial terms to support profitability targets

• Follow up on sales enquiries, quotations, and project discussions with customers

• Prepare periodic sales updates and business development reports for management review

Requirements:

• Diploma or Degree in Business, Logistics, Supply Chain, Marketing, or related disciplines

• Minimum 2–3 years of sales experience within freight forwarding / 3PL

• Experience handling business development, account expansion, or customer acquisition activities

• Familiarity with quotation preparation, tender submissions, and freight pricing structures

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.
We regret that only shortlisted candidates will be notified.

Email Address: job•@recruitpedia.sg
EA License No: 19C9682
EA Personnel No: R22104769
EA Personnel Name: Ong Boon Kiet (Travys)

Our client is a well-established company in the logistics and freight forwarding industry, providing end-to-end transportation and distribution solutions across regional and international markets. Due to their current expansion plan, they are looking for a Sales Executive / Manager to join their commercial team. They are located in the (Central West) – easily accessible.

Responsibilities:

• Drive business growth by acquiring new corporate accounts within freight forwarding and logistics sectors

• Manage and expand existing customer portfolios to increase revenue opportunities

• Prepare and manage pricing proposals, RFQs, and tender submissions for prospective clients

• Conduct market outreach activities to identify potential business opportunities across B2B and e-commerce segments

• Coordinate with operations and customer service teams to ensure smooth execution of client requirements

• Monitor customer accounts, pricing structures, and shipment requirements to support commercial objectives

• Maintain accurate sales activity records, pipeline updates, and account information within internal systems

• Review freight rates and commercial terms to support profitability targets

• Follow up on sales enquiries, quotations, and project discussions with customers

• Prepare periodic sales updates and business development reports for management review

Requirements:

• Diploma or Degree in Business, Logistics, Supply Chain, Marketing, or related disciplines

• Minimum 2–3 years of sales experience within freight forwarding / 3PL

• Experience handling business development, account expansion, or customer acquisition activities

• Familiarity with quotation preparation, tender submissions, and freight pricing structures

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.
We regret that only shortlisted candidates will be notified.

Email Address: job•@recruitpedia.sg
EA License No: 19C9682
EA Personnel No: R22104769
EA Personnel Name: Ong Boon Kiet (Travys)

Responsibilities:

• Assist the undersigned in managing corporate compliance matters for various group companies in Singapore and Dubai
• Ensure timely filing of statutory returns, regulatory submissions, and corporate documentation
• Maintain and update corporate records, registers, and compliance trackers
• Liaise with regulatory authorities, external advisors, auditors, and company secretaries
• Monitor changes in relevant laws and regulations and advise management on compliance requirements
• Support board meetings, including preparation of resolutions and minutes where required
• Ensure adherence to corporate governance standards and internal policies across jurisdictions

Requirements:

• Degree in Commerce (or equivalent qualification)
• Qualified Company Secretary / Inter Company Secretary certification is mandatory
• 4–5 years of experience handling corporate compliance matters
• Strong knowledge of corporate laws and regulatory frameworks in Singapore (knowledge of Dubai regulations is an advantage)
• Detail-oriented with strong organisational and documentation skills
• Good communication and stakeholder management abilities

Role:
Airfreight Forwarding Manager (Up to $7000 / Import CS)

• Location: Alps Avenue Singapore(Changi)
• Working hours: Mon-Fri: 9:00am-5:30pm, Alternate Sat: 9:00am – 1:00pm
• Salary: $5,000 – $7,000

The Import Customer Service Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery.

Responsibilities:

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Requirements:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Previous hands-on experience using Cargowise system

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279