Total 29 Quality Assurance / Control job vacancies in Kuala Lumpur Sentral

Responsibility :

A. Documents Control

1) Assisting in managing quality document control system.

2) Preparing and revising Quality Procedures for process owner.

3) Preparing Document Change Notice.

4) Issuing document with identification of 'Master Copy', 'Controlled Copy', 'Uncontrolled Copy' and 'For

Training Purpose only'.

5) Updating and maintaining Document Master List and Records Master List and controlling the distribution

of documents within the Quality & Regulatory Compliance Management System (QRCMS).

6) Maintaining Master Copy, Controlled Copy and Obsolete documents.

B. Technical Documentation

1) Assisting in composing and maintaining Technical Documentation in accordance with EU MDR 2017/745 requirements.

2) Liaising with OM to obtain latest Technical Documentation periodically.

C. Audits

1) Assisting in planning and coordinating Supplier / OM's periodic evaluation audit.

2) Participating in Internal Audits, Supplier / OM's periodic evaluation audit and External Audit.

3) Compiling and maintaining audit files.

D. Design and Development

1) Communicating with OM to assess the feasibility of new designs or changes in existing designs.

2) Coordinating with cross-functional teams including Sales and Marketing, QA / QC / RA, to align design and development project objective.

3) Preparing design plan and monitoring project timelines.

4) Preparing sample requisition form for design and development (SRD).

5) Organizing review meeting with team members on every design and development stages.

6) Conducting verification and validation on design and development product for compliance.

7) Completing and maintaining design and development files.

E. Artwork Verification

1) Checking, reviewing and verifying labelling of the device packaging to ensure compliance with customer requirement and Applicable Regulatory Requirements.

2) Liaising with supplier / designer / OM for artwork amendment and conversion.

3) Liaising with customer for artwork amendment and approval.

4) Compiling and maintaining Artwork File.

F. Others

1) Participating in Risk Management Team.

2) Assigning GS1 barcode number for new item / changed item.

3) Assigning lot number for legal manufacturer's product.

4) Performing other work related functions as assigned by superior

Perks & Benefits

• Medical insurance
• Personal leave

The Senior Executive (Credit Control) is responsible for overseeing and executing credit management functions to ensure timely collection of rental and related receivables at Mayang Mall, Kuala Terengganu. This role is critical in minimizing credit risk exposure, improving cash flow and maintaining healthy tenant account status. Key focus areas include effective monitoring of accounts receivable, proactive follow-up on outstanding payments, accurate reporting and strict adherence to the company's credit control policies and procedures. The role supports the Finance Department in ensuring financial accuracy and operational efficiency.

Perks & Benefits

• Flexible working hours
• Medical insurance
• Personal leave

高級信貸主管負責監督執行信貸管理職能，以確保瓜拉登嘉樓瑪揚購物中心及時收回租金及相關應收款項。該職位對於最大限度地降低信貸風險敞口、改善現金流和維護良好的租戶帳戶狀況至關重要。主要職責包括有效監控應收帳款、主動跟進未付款項、準確報告以及嚴格遵守公司信貸控制政策和程序。該職位協助財務部門確保財務準確性和營運效率。

福利待遇

• 彈性的工作時間
• 醫療保險
• 個人休假

職位描述

部門：公司/合規

報告對象：營運長/管理階層

職位概述

我們正在尋找一位注重細節、成熟穩重的合規主管，以支持公司在馬來西亞和杜拜的營運中的合規、合約和員工相關事宜。

該職位適合具有企業法律/合規背景，能夠妥善處理勞動相關事宜、內部治理、合規協調、風險評估和跨境企業支援的候選人。

主要職責

• 審核並核實外部律師事務所所準備的合約、協議和內部文件
• 就法律、合規、僱用和公司事務與外部律師事務所進行協調和聯絡。
• 支持馬來西亞和阿聯酋業務中與員工相關的合規事宜。
• 處理勞動相關事宜、紀律處分文件、糾紛協調及合規風險評估
• 確保對敏感事項進行妥善的文件記錄、證據追蹤和檔案管理。
• 協助管理階層改善內部治理、合規流程和政策實施
• 必要時，為與國際稅務、跨境營運合規和公司架構相關的事宜提供支援。
• 對營運事項進行合規性審查和基本法律風險分析

要求

• 持有有效的律師執業許可證/法律資格
• 至少兩年企業法律、合規或內部法律相關工作經驗
• 具備處理勞資糾紛、合規事宜和合約審查的經驗
• 較強的分析思維與注重細節
• 高度的專業、保密意識和證據意識
• 能夠理性客觀地處理敏感問題
• 具備國際稅務或跨國公司事務的經驗是一項優勢。

首選資料

• 成熟穩重的性格
• 較強的文檔撰寫和組織能力
• 能夠獨立工作並具備良好的判斷力。
• 能夠適應快節奏且不斷變化的商業環境
• 有支援區域或國際業務營運經驗者優先考慮

申請連結：https://jobs.persolmalaysia.com/detail/39001?apply_id=39001&utm_source=jobstore&utm_medium=sponsored

聯絡信箱：jiayi.neoh@persolapac.com

好處

A. 彈性福利計畫（自 2026 年 1 月 1 日起生效）

• 每位符合資格的員工每年稅後預算為 3,000 令吉
• 可在五大類別中進行客製化：
• 健康與醫療保健
• 學習與發展
• 運動與健身
• 家庭與生活方式
• 工作效率與通勤
• 試用期滿合格後即可取得。

B. 混合工作福利

• 業務拓展職位：確認後可完全遠距辦公
• 解決方案架構師、技術客戶經理、營運專家、雲端營運團隊負責人、合規主管/合規專家：
• 確認後：4 天辦公室辦公 + 1 天遠距辦公
• 一年以上表現優異（B+級）：每週3天在辦公室辦公，2天遠距辦公
• 亮點：結構化的靈活性、工作與生活的平衡以及基於績效的晉升。

C. 其他福利

• 彈性的打卡時間
• 年假：14天（第1-5年），20天（第6年及以後）
• 醫療保險（門診和住院）
• 清晰的職涯發展路徑與晉昇機會
• 辦公室距離公共交通站點步行僅需10分鐘。

職位描述

職位亮點

• 職涯發展機會（專業學習計畫）
• 經批准的特許公認會計師公會 (“ACCA”) 雇主專業發展和學員發展計劃
• 接觸過上市公司審計和各種公司活動，例如首次公開發行（IPO）。
• 經驗豐富的審計助理經理和經理提供實務指導和直接輔導

職位概述

• 積極建立、維護和加強內部和外部關係，執行保證程序
• 在審計助理經理、經理或高級經理的監督下工作，協助執行審計工作並向客戶報告審計結果。
• 為審計客戶專案和內部專案提供技術見解

職責和責任

• 帶領團隊參與從頭到尾的審計工作，包括：
• 執行審計現場工作
• 文件編制與稽核工作底稿
• 識別問題並提出審計結果和建議，同時採取後續行動並按時完成任務。
• 審核審計報告
• 紮實掌握會計和審計原則（例如 MFRS/IFRS/MPERS/CA 2016 和 ISA）
• 監督審計助理的工作，並促進團隊需求和要求的溝通協調。
• 與同事、上級和外部各方建立並保持良好的溝通。

要求

• 擁有會計或金融學士學位，或持有全部或部分專業資格證書（MICPA、ACCA、ICAEW、ICA、ICAA、CPA(A) 或 CIMA）
• 至少2年相關的外部審計經驗
• 具備電腦操作能力，熟練微軟辦公室軟體的使用。
• 熟悉 ProSystem fx Engagement 將會是一大優勢
• 技術能力強，人際溝通能力出色，具備領導能力。
• 具有團隊精神和強烈責任感
• 樂於學習和旅行

申請連結：https://jobs.persolmalaysia.com/detail/39022?apply_id=39022&utm_source=jobstore&utm_medium=sponsored

聯絡信箱：KahYe.Chan@persolapac.com

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

Job Description

Department:Corporate / Compliance

Reporting To:COO / Management

Job Summary

We are looking for a detail-oriented and mature Compliance Executive to support the Company’s compliance, contractual, and employee-related matters across Malaysia and Dubai operations.

This role is suitable for candidates with corporate legal/compliance backgrounds who are comfortable handling labor-related matters, internal governance, compliance coordination, risk assessments, and cross-border corporate support.

Key Responsibilities

• Review and verify contracts, agreements, and internal documents prepared by external legal firms
• Coordinate and liaise with external law firms on legal, compliance, employment, and corporate matters
• Support employee-related compliance matters for both Malaysia and UAE operations
• Handle labor-related matters, disciplinary documentation, dispute coordination, and compliance risk assessments
• Ensure proper documentation, evidence tracking, and record management for sensitive matters
• Assist management in improving internal governance, compliance processes, and policy implementation
• Support matters related to international tax, cross-border operational compliance, and corporate structuring when necessary
• Conduct compliance reviews and basic legal risk analysis for operational matters

Requirements

• Possess valid legal practicing license / law qualification
• Min 2 years experience in corporate legal, compliance, or in-house legal related roles
• Experience handling labor disputes, compliance matters, and contract reviews
• Strong analytical thinking and attention to detail
• Strong sense of professionalism, confidentiality, and evidence awareness
• Able to handle sensitive matters rationally and objectively
• Exposure to international tax or cross-border corporate matters is an advantage

Preferred Profile

• Mature and stable personality
• Strong documentation and organizational skills
• Able to work independently with good judgment
• Comfortable working in a fast-paced and evolving business environment
• Experience supporting regional or international business operations is a plus

Apply Link: https://jobs.persolmalaysia.com/detail/39001?apply_id=39001&utm_source=jobstore&utm_medium=sponsored

Contact Email: jiayi.neoh@persolapac.com

Benefits

A. FlexiBenefit Program (Effective Jan 1, 2026)

• Annual post-tax budget of RM 3,000 per eligible employee
• Customizable across five categories:
• Health & Medical Wellness
• Learning & Development
• Sports & Fitness
• Family & Lifestyle
• Work Efficiency & Commuting
• Available upon successful probation completion.

B. Hybrid Work Benefit

• Business Development roles: Fully remote upon confirmation
• Solution Architects, Technical Account Managers, Operation Specialist, Cloud Operations Team Lead , Compliance Executive / Compliance Specialist :
• Upon confirmation: 4 days in-office + 1 remote day
• After 1 year + strong performance (Grade B+): 3 days in-office + 2 remote days
• Highlights: Structured flexibility, work-life balance, and performance-based progression.

C. Additional Benefits

• Flexible clock-in time
• Annual Leave: 14 days (years 1–5), 20 days (year 6 onward)
• Medical insurance (outpatient & hospitalization)
• Clear career progression & promotion opportunities
• Office within a 10-minute walk from public transportation

Job Description

Job Highlights

• Career Development Opportunities (Professional Study Scheme)
• Approved Employer-Professional Development and Trainee Development for Association of Certified Chartered Accountants (“ACCA”)
• Exposure with listed companies audits and various corporate exercise such as IPO.
• Hands-on mentoring and direct guidance from experienced Assurance Assistant Managers and Managers

Job Summary

• Actively establish, maintain and strengthen internal and external relationships, execute assurance procedures
• Working under the supervision of an Assurance Assistant Manager, Manager or Senior Manager, and helps execute audit work and present its findings to the client.
• Contribute technical insights to audit client engagements and internal projects

Duties and Responsibilities

• Lead a team to participate in audit assignments from beginning to end including:
• Performing audit field works
• Document and compiling audit working papers
• Identify issues and present audit findings and recommendations as well as conduct follow up actions and meeting tight deadlines.
• Review audit reports
• Execute solid understanding of accounting and auditing principles (e.g MFRS/IFRS/MPERS/CA 2016 and ISA)
• Supervise Assurance Associate and facilitating a connection for team needs and requirements
• Develop and maintain an excellent communication with peers, superiors and external parties

Requirements

• Possess at least a Bachelor's Degree in Accounting or Finance, or those with a full or partial professional qualification (MICPA, ACCA, ICAEW, ICA, ICAA, CPA(A) or CIMA)
• At least 2 years of relevant external audit experience
• Computer literate with working knowledge of MS Office applications
• Knowledge in ProSystem fx Engagement will be an added advantage
• Strong technical ability, excellent interpersonal skills and leadership qualities
• Team players with strong sense of responsibility
• Willingness to learn and travel

Apply Link: https://jobs.persolmalaysia.com/detail/39022?apply_id=39022&utm_source=jobstore&utm_medium=sponsored

Contact Email: KahYe.Chan@persolapac.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

ABOUT US

As Southeast Asia's #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. Our mission? To move things across Southeast Asia better than anyone else. We're focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values : Move with urgency because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Assist in preparing, organising, and maintaining audit-ready documentation
• Support the development and updating of Standard Operating Procedures (SOPs)
• Ensure business processes are clearly documented, structured, and consistently maintained
• Identify gaps, missing records, or inconsistencies in documentation
• Coordinate with internal teams to gather required supporting evidence and information
• Maintain proper version control and accuracy of all process documentation
• Support internal audit preparation activities and documentation checks
• Help standardise templates and documentation formats across teams
• Convert unstructured workflows into clear, step-by-step process documents
  

Qualifications :

These are minimum-requirement skills and a ‘must-have’ for the role :

• Strong analytical thinking and ability to work with structured information
• High attention to detail and accuracy in documentation
• Ability to work independently under pressure and meet tight deadlines
• Strong organisational and time management skills
• Excellent written communication skills
• Comfortable handling large volumes of information and documentation
• Ability to stay consistent with repetitive but critical documentation work
• Proactive mindset with strong problem-solving ability

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

The Junior Compliance Analyst will be part of the Central Compliance Team, supporting all of Trade Nation’s regulated entities. This role is responsible for assisting with the day-to-day execution of the Compliance Monitoring Programme (CMP), Compliance Surveillance activities, Anti-Money Laundering (AML) controls, and transaction monitoring processes. The successful candidate will work closely with various stakeholders to help ensure regulatory compliance, identify potential risks, and support the effectiveness of the firm's compliance framework.

This position offers broad exposure to multiple regulatory environments, jurisdictions, and financial crime disciplines, making it an excellent opportunity for individuals looking to build a strong foundation in compliance within a collaborative and high-performing team.

Who we are

Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and fairer approach to trading.

Since 2014, we’ve grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.

Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.

Our commitments to each other

We have each other’s backs
There when we need each other the most.

We challenge each other       
Be more creative, more curious, more bold

We thrive together
Taking our work to the next level

We form strong bonds
Through team building and social events

We don’t judge
Instead, we teach and are open to learning

We step up
Taking ownership and supporting each other to do the same

Compliance Monitoring Programme

• Support the design, execution, and documentation of compliance monitoring reviews and thematic testing across all regulated jurisdictions.
• Assist with scheduling, tracking, and closing out monitoring actions, ensuring findings are recorded accurately and escalated appropriately.
• Help prepare monitoring reports and management information (MI) for senior stakeholders.

AML, Financial Crime & Transaction Monitoring

• Conduct AML/CTF and KYC/CDD reviews, supporting the identification and escalation of financial crime risks.
• Assist with the review and investigation of transaction monitoring alerts, contributing to timely and well-reasoned disposals.
• Support the maintenance and refresh of AML-related policies, procedures, and risk assessments.

Compliance Surveillance

• Review and clear Compliance Surveillance alerts generated by the firm’s trade surveillance system (E-Flow), conducting timely, well-documented investigations and escalating alerts with potential market abuse indicators in accordance with the firm’s procedures.
• Maintain accurate alert disposition records, ensuring outcomes are logged with sufficient rationale to support audit trails and regulatory scrutiny.
• Support the preparation and delivery of Compliance Surveillance MI, including alert volumes, false positive rates, escalation metrics, and trend analysis, for reporting to senior management and relevant governance committees.
• Assist in the maintenance and periodic review of Compliance Surveillance procedures, escalation frameworks, and the firm’s Market Abuse Risk Assessment (MARA), ensuring documentation remains current and fit for purpose.
• Contribute to periodic calibration and tuning reviews of surveillance alert parameters, helping to identify opportunities to reduce false positives and improve overall detection effectiveness.

Central Compliance Support

• Act as a point of coordination for Compliance Heads across jurisdictions, managing information requests, evidence gathering, and regulatory correspondence.
• Maintain accurate and up-to-date compliance registers, logs, and tracking tools.
• Support internal and regulatory reporting cycles, including the preparation of MI packs and audit-ready documentation.
• Keep abreast of relevant regulatory developments and assist in assessing the impact of rule changes on the business.

Essential

• 1–3 years’ experience in a compliance, financial crime, or regulatory role within a regulated or equivalent firm.
• Strong attention to detail with the ability to handle multiple workstreams, meet deadlines, and produce high-quality written work.
• Clear and professional communication skills, both written and verbal.
• A proactive, collaborative mindset and genuine enthusiasm for the compliance profession.

Desirable

• Exposure to retail investment services, particularly CFDs, spread betting, or leveraged products.
• Working knowledge of core compliance frameworks, AML/CTF obligations, and financial crime risk management.
• Familiarity with KYC/CDD processes and the practical application of a risk-based approach.
• Experience supporting a Compliance Monitoring Programme or internal audit/testing function.
• Understanding of transaction monitoring systems and alert investigation workflows.
• Familiarity with trade or Compliance Surveillance systems and experience reviewing alerts for potential market abuse indicators in a CFD or similar trading environment.
• Progress towards a recognised compliance or financial crime qualification.
• Familiarity with multi-jurisdictional regulatory environments.

Derq is an MIT spinoff building AI-powered traffic safety and smart infrastructure. We’re a team of passionate innovators, leveraging the latest in AI and technology to transform the future of mobility. Our platform enhances road safety and traffic management by turning real-time data into actionable insights for cities and road operators. Our patented technology collects and analyzes data from connected sensors like cameras, radar, and traffic signal controllers to help predict and prevent road incidents. We deploy edge and cloud solutions that make intersections and highways safer and smarter.

Role Overview

As a ML Quality Assurance Engineer at Derq, you will play a critical role in ensuring the reliability, accuracy, and performance of our computer vision and machine learning based products. You will work closely with our development team to design and execute comprehensive test strategies, identify and report defects, and help improve the overall quality of our customer facing AI products, using data analytics.

Key Responsibilities

• Collaborate with AI development and product teams to understand product requirements and design effective test plans and test cases for AI based products
• Strategize evaluation methodologies, gathering data and evaluation reporting
• Perform data analytics on large datasets
• Monitor and track anomalies within product’s content and statistics
• Train and deploy ML models to help boost product performance
• Create and maintain detailed documentation of test processes, methodologies, and findings
• Keep up to date with advancements in the field to optimize internal processes and workflows
• Interface and coordinate with Engineering team
• Foster a collaborative, proactive team environment that values shared success.

• Bachelor’s degree in an analytical domain such as Machine Learning, Computer Science, or a related discipline

• Python, Javascript and SQL Knowledge/Experience
• Familiarity with classical Machine Learning Models such as Random Forest, SVM, Naive Bayes
• Core understanding of mathematical concepts for statistical inference
• Hands on with spreadsheet based querying and analytics
• Proficient with annotation tools such as CVAT
• Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
• Good command of English both oral and written and reporting skills
• Knowledge of basic statistical principles coupled with logical thinking, coherent reasoning and a detail-oriented attitude

Who are we?

iPiD empowers financial institutions, payment service providers, and enterprises with a single global API for Know Your Payee (KYP) verification—reducing fraud, reducing costs, staying compliant, and streamlining cross-border payments, globally.

We are a fast-growing fintech startup, founded by a global team of industry veterans from iconic organizations like SWIFT and Thomson Reuters. Supported by leading investors such as Monk's Hill Ventures, Jungle Ventures and Saison Capital, and guided by an advisory team featuring C-suite leaders from Microsoft, Commonwealth Bank, and the Bill & Melinda Gates Foundation. Our team combines global expertise with local insights; we are present across key cities—including Singapore, Hanoi, Kuala Lumpur, Mumbai, Amsterdam, Brussels, Paris, London, New York, and Dubai.

What are we looking for?

We're looking for a detail-oriented Senior QA Automation Engineer to help us shape and strengthen our QA function. In this role, you'll be responsible for designing, developing, and maintaining automated test suites that ensure our products meet a high bar for quality and reliability. You’ll work closely with both engineering and product teams to identify automation opportunities, define test plans, and integrate tests into our CI/CD pipeline.

This is a full-time position reporting directly to the Tech Lead. This position would be based in KL Eco City, Kuala Lumpur.

Core Responsibilities:

• Design, create and maintain automated testing suites
• Write automated test with Cucumber BDD in Gherkin syntax that can be integrated with our CI/CD pipeline
• Contribute to test execution in containerized environments (e.g., Docker, Kubernetes)
• Work with the team to come up with test plans that fulfil product requirements
• Ensure overall quality of our products
• Maintain documentation for automation processes and test cases
  

Requirements

• 3 years minimum working experience in software engineering quality assurance, with at least 1 year experience of API testing
• Strong proficiency in automated test concept and strategy
• Basic working knowledge of Docker (building images, running containers, understanding Dockerfiles).
• Hands-on experience with automation frameworks that use Gherkin syntax, such as Cucumber or Karate.
• Familiarity with Kubernetes concepts, including pods, deployments, services, logs, and configmaps is an added advantage.
• Ability to write and interpret Gherkin feature files (Given/When/Then)
• Strong understanding of API testing and integration testing workflows.
• Demonstrate tracked records of planning and developing automated test
• Proficient using automated testing tools such as Cucumber, Karate, Postman with Newman, Selenium or any equivalents
• Solid familiarity with agile methodology and distributed cloud architecture
• Strong analytical skills, detail-oriented, and solid problem-solving skills
• Excellent verbal and written English skills
• Ability to work independently and as a reliable team player
• Excellent verbal and written English communication skills
• Experience in a globally distributed startup or fast-paced environment is a plus
• Authorization to work in Malaysia is required. Working in the KL office (KL Eco City) 3 days a week
  
  **Note: This position does not offer visa sponsorship as such only Malaysia citizens or PR applicants are welcomed

What do we offer?

You will work with a team of world-class fintech and payments veterans to shape up the future of payments, and will also have:

• Excellent growth opportunities in global payment services technology
• Flexible and collaborative work environment
• Competitive salary
• Discretionary performance bonus
• Medical insurance and wellness flexible spending fund
• Laptop and accessories

The Regional Controls and Setup Lead – Southeast Asia (SEA) will act as the primary point of contact for Project Controls, Performance, and Project Setup across SEA markets (e.g., Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines).

This role is responsible for driving consistency and excellence across a multi-country environment, ensuring project setup and controls align with both global standards and local regulatory/business requirements. The individual will serve as a trusted advisor to regional leadership, country teams, and clients, providing strategic direction across the full project lifecycle.

Key responsibilities include:

• Championing best practices in project controls across diverse SEA markets, adapting frameworks where necessary for local conditions
• Ensuring standardisation of project setup, governance, and reporting while balancing country-specific needs
• Supporting pursuit, proposal, and delivery phases of major projects across the region
• Embedding robust controls (cost, schedule, risk, performance) to enhance predictability and delivery outcomes
• Providing data-driven insights and regional benchmarking to support decision-making
• Acting as a regional interface between global standards and local execution teams
• Building strong relationships with clients, partners, and industry bodies across SEA
• Contributing to thought leadership and regional market positioning in major project delivery

Sr TQA Executive (Training & Quality Assurance)

About EPOS

Backed by Ant International, a global leader in digital payments, digitisation, and financial technology solutions), EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Job Summary

We are looking for a Senior TQA Executive (Training & Quality Assurance) to drive training effectiveness and quality excellence across customer service operations. This role is responsible for evaluating training delivery, assessing trainer performance, identifying operational gaps, and ensuring new hires are equipped to deliver high-quality customer support across voice, chat, and email channels. The ideal candidate is analytical, detail-oriented, and passionate about continuous improvement within customer experience operations.

Key Responsibilities

• Conduct audits and evaluations of customer service training sessions across voice, chat, and email support channels
• Assess trainer effectiveness and provide structured, actionable feedback to improve training delivery standards
• Identify gaps between training outcomes and actual operational performance, and recommend improvement initiatives
• Collaborate closely with Customer Service, Training, and QA teams to enhance overall service quality and training effectiveness
• Monitor and evaluate new hires’ post-training performance and onboarding readiness
• Facilitate calibration sessions to ensure consistency and alignment in training and quality evaluations
• Analyze operational metrics such as CSAT, QA scores, productivity, and error trends to drive data-backed improvements
• Support the continuous enhancement of training materials, SOPs, knowledge bases, and quality frameworks
• Participate in process improvement initiatives to strengthen customer experience and operational efficiency

Key Requirements

• Minimum 3 years of experience in Customer Service, Training, Quality Assurance, or related operational support functions
• Strong understanding of customer service operations, including voice, email, and chat support environments
• Experience in training audits, coaching, quality evaluations, or performance management
• Strong analytical and problem-solving skills with a data-driven mindset
• Excellent communication and stakeholder management skills
• Detail-oriented with the ability to identify performance gaps and improvement opportunities
• Able to work independently in a fast-paced and dynamic environment
• Experience within fintech, payments, e-commerce, or contact center environments will be an added advantage

The Financial Services ARM is responsible for the quality of enhanced due diligence reports produced for financial services clients. He/she will be responsible for a team of researchers to ensure that they produce clear, analytical and exceptionally well-written reports which help financial services Clients in the Asia Pacific region meet compliance and regulatory requirement.

He/she will be responsible for a range of tasks, including conducting scoping research, preparing proposal drafts, engaging with financial services clients to understand their requirements and answer follow up questions, managing enhanced due diligence reports to support major banking transactions such as IPOs and debt issuance, conducting desktop research and discreet interviews himself/herself, and reviewing and finalizing the reports drafted by junior researchers. He/she will also be responsible for overseeing the professional growth and development of his/her team members, and providing guidance and training to their work. He/she will support the work of his/her line manager in training managing internal and external resources in order to complete enhanced due diligence projects for financial institutions in a timely and effective manner

Project management of enhanced due diligence assignments for financial services clients

• Ensure that the enhanced due diligence reports produced by Scaled Diligence for its financial institutions clients are properly scoped, allocated to researchers, tracked and ultimately delivered on time and within budget
• Assist in the proposal process, conduct scoping research, and communicate with clients to understand their requirements
• Manage projects of varying scale, finalize reports and organize research team in answering following up questions from financial institution clients
• Communicate directly with the clients, which primarily include members of the compliance or internal control departments of financial institutions, in order to clarify the scope of projects, address questions, and suggest potential additional avenues of research
• Review and approve (content and editorial) enhanced due diligence reports, ensuring projects are of high quality and meet Clients’ specifications
• Conduct research into specific topics and issues and draft summaries and findings in situations where contentious issues arise, either as part of a team or independently, depending on the requirement of the situation
• Liaise with and provide feedback to vendors and subcontractors, ensuring the quality of work they provide is high and adheres to our global delivery standards
• Engage with colleagues across Control Risks to address client queries

People Management

• Manage a team of researchers or senior researchers
• Define, for each team member, objectives and responsibilities in line with the practice goals
• Conduct performance reviews
• Ensure well-being and professional development of staff
• Support his/her line manager in recruiting new researchers

Regional research initiatives

• Interact regularly with researchers, supervisors, managers, and the Quality Assurance team to provide support and feedback on Scaled Diligence work
• Participate in discussions with other members of the Scaled Diligence team on potential service/product improvement

Essential

• Education to degree level (minimum of a bachelor’s or equivalent experience)
• 3 to 5 years of experience in executing and managing enhanced due diligence projects for financial institution clients, in particular pre-IPO due diligence projects
• Good understanding of the requirement of financial institutions clients in APAC, including research methodologies, work scope, timeline, and special requirements
• Experience engaging with financial services clients regarding due diligence assignments, and organizing research teams to address follow up questions from the clients
• Full fluency in written and spoken Chinese and English is essential
• Experience in writing, researching and reviewing/editing due diligence reports; demonstrated excellence in research, writing and editing in Chinese and English
• Strong knowledge of research techniques, databases, networks, online registers and archives and other OSINT research tools
• Proven ability to meet project deadlines and perform well under pressure  

Preferred

• Experienced working in a capacity similar to that of a Research Supervisor in a due diligence or investigative research firm
• Strong knowledge of the socio-political environment in greater China

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• Working with our clients, from day one our people are given direct responsibility, career development and the opportunity to work collaboratively on fascinating projects in a rewarding and inclusive global environment.
• The Company is committed to further its diversity, inclusion and equity agenda and as an employee you have access to various business resource groups in the Company including the Company's LGBT+ network called MOSAIC, the Women's Network, and Synergy - a people network to celebrate and promote ethnic diversity at Control Risks

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

This position sits in our Payments team, a fast-growing part of our organization which offers businesses a suite of payments and collections products in one easy-to-use digital platform. This role will be instrumental in supporting the team's ability to adapt to new challenges, streamline operations, and contribute to the overall efficiency and effectiveness of our compliance processes.

• With relevant Compliance/Payments experience that can hit the ground running to support day-to-day tasks
• Strong team player and willing to take up regional work
• Strong communication and analytical skills
• Take initiative to challenge/improve status quo and be problem solver

For more information on our payments team, kindly visit our website https://www.cardup.co/

What will you do :

• Support regional day-to-day operational compliance tasks including payment approval, customer onboarding (including CDD and EDD) and transaction monitoring
• Conduct and review PEP/sanctions checks and adverse news screening
• Perform suspicious transaction/fraud investigation across markets and suggest next course of action
• Collaborate with different teams, such as sales/cs, finance and engineering team to handle client queries
• Assist in ad hoc project assigned by team leader including periodic account review, platform process improvement project, etc
• Keep informed about industry developments, trends and best practices and assess its effect on operational processes

• Bachelor’s degree in business administration, finance or relevant field
• 2+ years of operations, compliance and/or KYC experience, ideally within financial services or payments industry
• Good knowledge of AM/CFT and onboarding industry processes and fraud trends
• Attention to details and hands on attitude able to complete tasks with tight deadlines
• An analytical mindset with excellent organizational skills
• Strong critical thinking, problem solving and communication skills
• Sound judgment and strong sense of ethics
• Transaction monitoring (i.e. identify suspicious transactions behaviors)
• Fluent in English speaking and writing is a must (can speak/write in Bahasa is a bonus)

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country.
• Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
• Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
• Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.

Interested to know more about us? Learn about our Stories here. equipment/tools to enable high productivity