BENEFITS
·      5 Days work per week
·      44 hours weekly
·      Referral Fee (Up to $3000/-)
·      Uniform provided
·      Career Growth Opportunities
·      Employee discount of 25%
·      Birthday treat for 2pax (Worth up to $150)
·      Leave Benefits
·      Medical Benefits
RESPONSIBILITIES AND MEANS
·      Maintain a charming and groomed appearance as we greet our guests during their entrance to our venue
·      Managing Reservations, walk ins & Event bookings below 40 guests
·      Knowledge of the offers provided by the venue is required, such as Food, Beverage, Seating Options and Promotions
·      Knowledge of Reservation Flow; Consumer View, Booking Platforms, Booking Processes
·      Knowledge of Reservations/ Events PoliciesÂ
·      Monitor daily bookings and ensure assigned tables are prepared prior to their arrival
·      Ensure that all requests are properly noted on reservation lists and followed up withÂ
·      Showing guests to their assigned tablesÂ
·      Provide menu and announce server’s name
·      As a member of the Front Desk, you will also be required to keep informative with the abouts in Sentosa; Ongoing and upcoming Events. Transport timings and methods. Directions and Map of Sentosa etc
·      Know the profile of your guests before shift to anticipate and have a sense of who is visiting the Restaurant. Ensure all reservation requests and VIPs of the day are communicated to the respective service captains
·      Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized servicesÂ
·      Maintain constant awareness of operations and reservations on site
·      In this role, you will be responsible for anticipating upcoming reservations, turnovers, and ensuring that walk-ins and last minute reservations are handled in a timely manner in each of the respective seating areas based upon turnovers, peak periods, and the current manpower availability to assure smooth operation flow
·      Maintain efficiency in response; Phone Calls, Email Enquiries, Whatsapp Enquiries
·      Constantly updated with incoming Reviews; appraise and bring up to the Team on Positive and Negative Reviews. Address customer complaints and escalate to the Guest Relations Manager
·      Cashier duties; completing transactions, opening and closing cashier duties
·      Data Reporting; updating of sales report