Total 7 Maintenance / Repair job vacancies in Ipoh, Perak

Key Responsibilities:

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Job Requirements:

• At least 4 years of customer service experience

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development

完整職位說明：

• 提供公司客戶硬體、軟體、印表機和網路相關問題的技術支援。

• 為客戶檢查並解決基本的IT問題。

• 協助公司客戶監控並確保IT系統和設備的正常運作

• 負責協調已售出的IT系統。承擔公司承擔的技術維護和支援任務。

要求

• 至少持有資訊科技、電腦科學或相關領域的證書

• 具備電腦硬體、軟體和網路的基礎知識

• 至少1-2年IT相關工作經驗

歡迎應屆畢業生申請

• 良好的問題解決能力與溝通技巧

• 能夠獨立工作，也能作為團隊成員合作

• 自有交通工具是額外優勢

津貼：手機和/或汽油

福利待遇

• 津貼（旅費、交通費等）
• 彈性的工作時間
• 休閒著裝要求
• 定期團隊活動
• 個人休假
• 開放文化

Full job description:

•   Provide technical support for hardware, software, printer, and network related issues to company customers.

•   Troubleshoot and resolve basic IT problems for customers.

•   Assist Company Customers to monitor and ensure proper functioning of IT systems and equipment

•   Responsible in the co-ordination of IT systems sold. Technical maintenance and support assignments undertaken by the Company.

Requirements

•   Minimum Certificate in IT, Computer Science, or related field

•   Basic knowledge in computer hardware, software, and networking

•   Minimum 1-2 years’ experiencein IT related tasks

•   Fresh graduates are encouraged to apply

•   Good problem-solving and communication skills

•   Able to work independently and as part of a team

•   Possess own transport is an added advantage

Allowance : Hand-phone and/or Petrol

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Regular team activities
• Personal leave
• Open culture

What’s it like to work at JDE Peet’s?

We believe amazing things happen over a cup of coffee. Together, we create those moments every day, turning ideas into impact and possibilities into reality. At JDE Peet’s, we work as one team guided by our values: we Dare to Amaze, Own It, Make It Simple, and Win Together. Here, you’ll find the freedom to innovate, the courage to take bold steps, and the support to grow your career in a global environment.

Come join our team and discover what your cup of amazing can be!

Find out more at http://careers.jdepeets.com

Job Description

• Leading preventive maintenance 
• Assuring required spare parts inventory level 
• Translating breakdowns events into required preventive maintenance program 
• Initiating equipment modifications for enhanced reliability 
• Defining maintenance standards & procedures 

Job Description

• Ensure compliance with safety regulations related company policies and plant safety standards, also need to comply with GMP and food safety. Delivers a Safety Health and Environment culture and role model behaviours by following safety procedures, using Personal Protective Equipment
• Perform scheduled preventive maintenance on machinery and equipment (packaging & mixing machine).
• Diagnose and resolve mechanical, electrical, and electronic issues to minimize production downtime.
• Perform install, test, calibrate machine, routine inspections, lubrication, adjustments, and parts replacement to ensure consistent machine performance
• Maintain accurate records of maintenance activities and repairs.
• Work closely with other teams (production / Quality and…) to ensure smooth, efficient, and reliable daily operations

Job Description

• Ensure compliance with safety regulations related company policies and plant safety standards, also need to comply with GMP and food safety. Delivers a Safety Health and Environment culture and role model behaviours by following safety procedures, using Personal Protective Equipment
• Perform scheduled preventive maintenance on machinery and equipment (packaging & mixing machine).
• Diagnose and resolve mechanical, electrical, and electronic issues to minimize production downtime.
• Perform install, test, calibrate machine, routine inspections, lubrication, adjustments, and parts replacement to ensure consistent machine performance
• Maintain accurate records of maintenance activities and repairs.
• Work closely with other teams (production / Quality and…) to ensure smooth, efficient, and reliable daily operations

• Safely operate Filling & Packing machine (robot arm) for our amazing coffee products
• Perform quality checking whilst operating machineries